We went to this store to upgrade one of our phone, however, the salesman was lied and over charged fees that shouldn't have happened. We contacted Verizon support and reported that. Never go to this place again! Be aware!!! read more

Great experience with Lane at this Hawaii Kai store. He was filling in for the day-his normal location is in the Kahala Mall. We found Lane to be knowledgable and helpful. Appreciated his help in setting up a new phone. read more

My husband and I made an appointment to get help with our phones. We were greeted on time by Connor Tayeri. He was professional, patient and kind beyond our greatest expectations!Our phone concerns were mostly instructional to learn more about our phones. We are in our 70's and Connor understood our needs very well. read more

After spending hours on the phone with a customer rep. and getting no where, they claimed it was my service provider issue. Went in to the Hawaii Kai store and within 30 mins. the issue was resolved and it wasn't even a provider issue, these guys are patient and very knowledgeable. They went above and beyond your normal customer service. Much mahalo to you guys. (sorry don't remember the names) read more

Been a Verizon customer for over 20 years and Abella at the Hawaii Kai location probably gave my family and I some of the best customer service of any location! She was very helpful in answering all questions and went above and beyond what I originally stepped into the store for. Came in for a phone repair, but after looking at my account, she showed me a much better deal, with an upgrade and discounts to our plans that dropped our monthly bill! Will definitely drive back out to HK (I'm from town) to Abella! Thank you!! read more

Joaquin Hinkens was so very helpful in solving the issue we had. We would highly recommend going to this Verizon Store for anything!!! Mahalo!!! read more

Ezekiel is the man!!! It is so frustrating to be abroad and have to deal with customer service over the phone. They never understand and their customer service is -to mildly put it- very severely lacking. Even in-store representatives on island have failed to meet many expectations with their failed promises. But my husband and I were so fortunate to have the help of Ezekiel in the Hawaii Kai store who went above and beyond to help us out. He had so much patience when we reached out to him a few times. And each time he delivered what he said he would do and in a timely manner. And with us being out of the country as a huge obstacle. He is so professional and the best Verizon employee I have met. Thank you Ezekiel!!! You are an outstanding representative of Verizon and will refer people to this location just for you. read more

Verry professional and well serviced, thank you Abella for helping me and dropping my bill with a new phone and new tablet

I had to recently go to the store 2 times to get and set up a new phone. Two out of three of the customer reps were terrible - unprofessional, not knowledgeable, and no help at all. Wait time was ridiculous. If it wasn't for the one guy who knew a little, I'd still be sitting there... Can't wait to move to a new mobile provider. read more

Store employee, Young K., legitimately scammed me by putting a screen protector *and* lens protector on my phone without my consent and charged me for both, amounting to $60 worth of accessories I was scammed into buying. When exchanging my old phone for my new phone, he reported my old phone screen as cracked when it most definitely was lightly scratched at best. I have called multiple times and am still waiting to receive an answer. I am demanding a refund. It's unacceptable to scam your customers, I'm also reporting this on BBB and to Verizon. Furthermore, there's really weird wording about your data privacy with this Victra (verizon franchise) store. Young also called and asked me for my passcode while I was out of the store shopping for groceries, which made me nervous about my personal information and pictures being viewed or saved. If I were you I would just go to a normal verizon non-franchise becaus ethis was the weirdest, longest, most annoying experience I have ever had getting a new phone. I wish I had asked for the receipt before paying because to know they scammed me once I got home from a long day at work and then dealing with them for 4+ hours was infuriating. read more

My wife and I upgraded our phones at this Verizon / Victra location. Connor was very knowledgeable and helped guide us to make the right choice. Since we had our existing phones for quite a while, we were both eligible for free phones and made it clear we both wanted new phones for little to no cost while keeping our monthly bill low. He helped with our setup but upon checking out we were surprised we were paying much more than the taxes on the phones. He neglected to tell us about the set up and go fees and phone balance fees that amounted to about $100 for the both of us. When I asked him about it, he pointed to a small sign on a separate table about the set up and go service. But the sign never listed a fee for the service and he couldn't even explain what the phone balance fee was for. It was very disappointing because he clearly misled us from knowing about these fees until checkout. The only reason I am giving 3 stars is that I contacted Victra afterwards and they eventually refunded me the $100 for those fees. In the future, please make sure your associates and your store signage are upfront about any and all fees you will charge your customers! read more

Brought my mom here to get her a new I Pad and I Phone since hers were so old. We had great service from Kylie (not sure if i spelled that right) Best customer service ever. She could see that my mom was older and she spoke to her in ways that was easy to understand. She took her time and made sure all her devices were set up correctly. Best customer service ever! read more

Patient young worker ladies helped me through the account issue and a new number. The service was on point. 5 stars from me.

Kylie who helped us get new phones and cell phone service provided us with excellent service. She's very knowledgeable with the different services and phone products. She made our shopping experience so much easier. Being we are seniors, she took the guesswork and technical concerns out of the way so we can enjoy the benefits and features of our new phones. Mahalo Kylie for your friendly and efficient service you provided for us. read more

Went in to buy an iPhone 14 for a gift. The clerk helpfully put on a screen protector. Charged me $68 for the same Steel 360 screen protector available from Amazon for $7. Did not tell me the price beforehand. Highway robbery. Do not trust them. I surely won't. read more

Verizon - $7.00 Steel360 on Amazon available on 11/19/22 - Mobile Phones Near Me - Honolulu, Hawaii

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Kainoa S was at the store by himself, multitasking and getting everyone helped so quickly and efficiently including me. He deserves 5 raises cause he was working as if there was 5x of him lol. Got my problem resolved so quick! He was awesome. Funny and great vibes too! Will def be coming back here if I need help again! Mahalo - Michelle read more

Alex and Jonathon are so helpful and make the complicated and arduous process of upgrading, importing, changing plans, adding a lines, qualifying for deals, transferring data, etc... smooth and easy. Simply put they are determined to help and simplify a process which the carriers set up to be so confusing and challenging. Thank you! read more

Oof. The employee's know-it-all attitude got in the way of him doing his job well. His refusal to acknowledge that he might not know something was pretty frustrating. I was in here with a friend who was trying to solve two problems, both of which I was able to look up for him on my iPhone before the employee could give him an OFFICIAL answer. Oh and BTW, some of the information that he gave my friend previous to my official answer?? He completely made up! I'm a firm believer in being able to say, "I don't know, let's find out!" You have computers connected to the internet, and google IS your friend. Staff needs to check their ego at the door and come to work willing to help people. read more

Verizon - Mobile Phones Near Me - Honolulu, Hawaii

I recently went in to replace a cracked screen protector and was in and out so fast! The guys that were working are so nice and very knowledgeable about their jobs. I would totally recommend this place to all my friends and family... All the people I've worked with are polite, helpful and friendly. Thanks guys for all the great service. They are looking to hire more people so their service can be even better! I'm a very satisfied and happy customer and will continue to visit this store for my future phone purchases. Jill D read more

I visited the Verizon store at Salt Honolulu, the salesman (Zachary) was da man! He exhibited everything that a person in customer service should do. He was very helpful and patient with me. Most importantly I could tell that everything he did was from the heart. His parents must be very proud of him. I was very impressed. May god pour his blessings upon you and your family. Aloha & god bless!!! From a satisfied customer Scott T Kurosu read more

Me and my family came into the store with a lot of wants and needs. Jonathan helped us navigate through everything. We especially like the option to just walk in and get help, a lot of places now need you to make an appointment. Jonathan was knowledgeable, friendly, straight forward and most importantly to me, he tried to save us money. For all our Verizon and phone needs, this is our spot! read more

I was no longer able to receive email as well as send email. I am a senior and a tech dinosaur so decided to get help at this Verizon retailer because its location is convenient for me. Armand impressed me because he was working alone and there were two customers ahead of me. He was patient and pleasant as he helped all of us. While he waited for one phone to complete a job, synching, for example, he helped the next person. As he waited for me to input my info, he completed a quick sale with the person behind me. Armand was helpful and worked efficiently. He was attentive and just awesome! I would definitely recommend GoWireless Hawaii Kai to others ! read more

Ok I would have given them 5 stars because my service was of that caliber. But the wait wasn't.. I called prior to my arrival just to make sure they would be able to meet my service needs. The gentle man on the phone was nice and said he would be able to assist me. When I got there, I could only see on employee on the sales floor and he was assisting a customer. Setting him up with a new phone. I waited... and waited and waited... it seemed like forever... possible thirty minutes... I couldn't imagine if I was on a lunch break.. definitely not in and out service... anyways I was starting to get inpatient and then the employee starts to multi-task. Asking me what assistance I needed. From there he was able to get my transaction done in less than ten minutes... moral of the story if you need 5-10 minutes of help you may have to wait three to four times that amount... this is why I like to deal with corporate stores because they are better staffed than indirect dealers. Poor employee had a few people in line after I left... help a brother out and hire more people.. read more

TWO WORDS: BRANDON & GRANT!! Just upgraded, and had a few questions. These guys are so cool, polite, knowledgeable! I met Grant first, came back and Brandon was there too! What a great store and it's the best Verizon help this side of the island! These guys rock!! Love our new iPhone 7 plus- made my son's birthday & his NYE! Thanks guys!! read more

If you are a Verizon customer, save yourself the hassle and don't even give this place your business. This is an authorized Verizon dealer, but not an actual Verizon-company STORE and their shady sales-people completely and blatantly lied about my phone-upgrades and change of contracts. I was eligible to finally receive my $100 phone upgrade credit and was so excited to get my new iPhone. The sales-girl made up a story about how my new plan wouldn't activated until I got my phone (in about a week) and also how my credit of $100 would be applied to on my first bill. The first bill comes in, and NO credit and an actual data overage because the plan that was "supposed" to go into effect never did. My old plan had unlimited data, and according to the liar, once I activated my NEW phone, the data plan would change to the new one. Second sales-person who lied about answering any billing questions said it might take awhile for the credit to be applied to the actual bill. He couldn't see the bill, though, citing we'd have to call Verizon directly. Call Verizon and they stated I was ineligible for the upgrade discount because I didn't purchase it through Verizon directly. These sales-people are only in it to make their sales, at the expense of the customer. They are liars and have horrible customer service. This place is awful. DISLIKE! read more

I drove 40+ mins to this location because of the iPhone 12 Pro Max, and it was worth the drive! Alex and Jon are highly informative and ensured I got the accessories needed for my new device. I was a little nervous being alone with two employees, but their knowledge and charismatic personality made me feel welcomed into the store. They were efficient yet super friendly! I wish all Verizon employees can have their work ethic and welcoming, charismatic personality. I would definitely go out of my way to visit this location because of this iconic duo! read more

DO NOT GO THERE, DO NOT BUY THEIR INSURANCE IT'S A COMPLETE RIP OFF! Like another reviewer said they are not Verizon and when you have a problem you cannot get help from the true Verizon store. They sold me an insurance with a company called "Protect Cell". These people are thieves! Protect Cell made me pay what they call an "administrative fee" of $125 to replace my dysfunctional Galaxy note (I didn't break it, the phone is disfunctional but it's over 1 year old). With insurance a true Verizon store would replace it for nothing. Also, under this extremely expensive insurance I was told they would buy my phone back when I was eligible for a new one. Now they are telling me the offer is void because it broke! read more

Hawaii Kai - Jonathan was beyond great, knowledgeable, helpful, courteous, patient and through... I went on Verizon app to make an appt, but couldn't so phone ahead. Went on Sunday and lineup. Waited it out and received great service once I got in. read more

I went in because one of my buttons is off n on working. I didn't even enter the store he said the button looks fine it's working. I turn around and said bye. His attitude was so rude. Had the attitude only here for the paycheck don't talk to me or anything. read more

I cannot put into words how impressed I am with Grant, Brandon, and Yung at the Verizon, Hawaii Kai location. I have been dealing with Grant for years, and each and every time I have contact with him, his patience and professionalism never cease to amaze me. I recently had major problems with setting up my mother's line in PA, while trying to transfer and update mine, feeling frustrated to say the least. In his typical calm demeanor, everything was resolved, painlessly none the less. As technically challenged as I can be, he never becomes frustrated or upset. I will never leave Verizon as long as there is a Grant at my location. read more

Would recommend this place for any of your wireless needs. My parents have had great experiences there, and have had a lot of help from Brandon. So much so that they asked me to leave a review for them. Many thanks! read more

Recently upgraded my phone at this location. Jonathan did a great job at helping me get want I wanted at a great price. I was able to get my new phone and family plan updated at the same time with no issues. Overall it was a fast and seamless process. read more

Came here to pick up a note 7 a month ago and was told over the phone before arriving that they had one in stock and all I had to pay was taxes on it for a payment plan. I get there and the manager goes to get it and grabs some generic bullsh*t screen protector for it as well. I state I don't need it but thanks anyways and he says he can't sell the phone unless I spend another 40 on this protector...are you F*cking kidding me? Needless to say he doesn't budge and states his management is enforcing it....Yea sure f*cktard, anything for extra money in your pocket. This place isn't the defining moment of customer service...prepare to be hassled as if you're at a shady dealership. Went to an actual Verizon store with hassle free experience. read more

My experiences at Verizon Hawaii Kai branch have been excellent through the years. For example Brandon Ching who was at Hawaii Kai branch and whom I miss since his transfer to another branch. The specialists here, Young and Grant are very patient and helpful. Their friendliness is an asset for any business. I hope to see them here in Hawaii Kai for a good long time. They are definitely top notch! read more

UPDATE: 04/30/14 The lady today greeted us and helped us with our problem right away. She was friendly and we really felt she went the extra mile. The couple before us left with their problem fixed too! This was a much better experience. Happy we gave go wireless a second shot. 04/29/14 People weren't leaving very satisfied so I didn't have much hope for us either...got one of our problems fixed...the other not so much. read more

buyers BEWARE! GoWireless - HAWAII KAI TOWN CTR LOCATION: purchased iPhone 6 Plus in October and DECLINED phone protection, but GRIP Phone Protection (GRIP is affiliated with GoWireless, not Verizon.) has been charged to my VISA card without my authorization at a rate of $9.99/month for the last 2 months. ALSO, the store representative (M.R) automatically charged me an additional $20 for their "ready to go" data transfer service that I didn't request and didn't have done. I was about to sign the credit card charge and saw the additional $20 charge and asked to have it removed. I was never told what it was for or why it had been added in the first place. (receipt says, "customer refused to pay ready to go . . didn't transfer anything.) VERY SKETCHY BUSINESS PRACTICES! I will NOT return and NEVER recommend this company to anyone I know. read more

Brandon really cares about the experience his customers have and helping people with what they need. He is wonderful and I would go to any store that he manages to get help with my service at any time. Thanks for your help with getting a new phone after a bad situation and making my day! read more

I came here once because I had a problem with my iPhone and SIM card. The worker was on his phone looking at Facebook while also talking to his friend, who was hanging out in the store. After telling him my problem, without even looking up from his phone, he told me I have to go to a REAL Verizon store and he can't do anything about it. I asked him "Why does it say Verizon on the outside of your store? And it's even bigger than the Go Wireless sign." He just shrugged his shoulders and continued looking at his Facebook. . Never going back to this place again! read more

The most ridiculous service ever. Representatives don't explain the process or contact you regarding a product. Waste of time and money especially with those men who work there. Very disappointing and a total rip off. Paid x amount for a product, waited and I still haven't even received it more than 6 months. They deserve 0 stars. read more

Stay Clear of this Store! If you are a Verizon customer, save yourself the hassle and go to a Verizon store because this is not an actual Verizon-company STORE. Here is my story.. Its time for an upgrade so I went in and bought the new Samsung Galaxy X IV. The sales representative, Stephan, who posed as the store manager was quite nice at the time. However, he deceived me and told me there is a new insurance plan with this phone that would protect my device from water. I have had the current insurance with Asurion Verizon Wireless insurance for years. He told me he has me with a better plan named Grip. Fast forward two months and my phone got damaged. No worries because I have insurance. I call Verizon Wireless and they tell me my insurance was cancelled the day I upgraded my plan. I told them I knew because I was on their new plan the Grip. They told me I was not on a Verizon insurance plan, and the GoWireless store sold me their own plan. I went to GoWireless and they told me to call Grip, which I did and was told they have no record of my buying insurance. I then asked for the manager and they told me he would call soon, which he did not and I called back and could not get him. He finally called back and said. " I. I don't remember you. 2. Your 30-day coverage period is up. 3. You did not elect to get the insurance." My husband and I had a lengthy conversation with him about our past when he sold us the plan, so I question his veracity. I then asked for the real manager's contact number and he said it's against store policy to give that out but his name is Mitchell. I asked him to have the manager call me ASAP because we needed a phone. By the way, the manager didn't even offer to look at the phone to see if he could work with it. No customer service at all! I am on 7 days without a call. I have had to make a complaint with the corporation on advisement from Verizon Wireless. Verizon Wireless also informed me that the real manager's name of Go Wireless is not Mitchell and he misinformed me again. Here is the info if anyone else needs it. Go Wireless INC. 9970 West Cheyenne Avenue Suite #100 Las Vegas, NV 89129 Sure would be nice if the manager would call up and apologize for their negligence on behalf of the store manager and issue me a new phone. read more