Cancel

    Open app

    Search

    Verizon

    3.8 (61 reviews)
    Closed • 10:00 am - 7:00 pm

    Verizon Photos

    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    $7.00 Steel360 on Amazon available on 11/19/22

    Went in to buy an iPhone 14 for a gift. The clerk helpfully put on a screen protector. Charged me $68 for the same Steel 360 screen protector available from Amazon for $7. Did not tell me the price beforehand. Highway robbery. Do not trust them. I surely won't.

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Verry professional and well serviced, thank you Abella for helping me and dropping my bill with a new phone and new tablet

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Patient young worker ladies helped me through the account issue and a new number. The service was on point. 5 stars from me.

    Helpful 7
    Thanks 0
    Love this 7
    Oh no 0
    Photo of Joy A.
    130
    15
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Kadra L.

    Kadra L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jennifer Y.
    1275
    138
    39

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Kadra L.

    Kadra L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Kadra L.

    Kadra L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Masayo C.
    50
    37
    11

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rae M.
    0
    34
    2

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    “I cannot put into words how impressed I am with Grant, Brandon, and Yung at the Verizon, Hawaii Kai location.”

    Mentioned in 10 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,174 times last month within 15 miles of this business.

    Verify this business

    AT&T - One 1 staff on the sales floor

    AT&T

    3.2(113 reviews)
    6.7 mi
    •$$$

    I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

    am honestly shocked at how terrible the customer service was. All I wanted to do was simply return…read morea phone case, and somehow it turned into an unnecessarily frustrating ordeal. I originally purchased the case at the Ala Moana location. Before I left, I specifically asked the employee who helped me if I could return it at ANY location without the account/contract holder being present. He clearly told me YES, any store could process the return. I went to the Kahala location first and was told, "Sorry, you can't return this here." So I then drove all the way to the Kapahulu location just to make this simple return. When I walked into the Kapahulu store, there were THREE employees working, and not one of them acknowledged me for at least 20 minutes. No "Hi," no "We'll be right with you," nothing. I just stood there waiting while being completely ignored. When someone was finally available, Kaylee helped me. I explained that I simply needed to return the phone case. Without even checking anything, she immediately told me she couldn't return it without the contract holder's ID. I explained that I purchased the case separately. Then suddenly the reason changed -- now she said she couldn't refund me because there was a discount on it. At that point, it honestly felt like I was just being given excuse after excuse and the runaround because she simply did not want to process the return. She made absolutely no effort to even TRY to help until it turned into an argument. And after arguing for several minutes, what happened? Kaylee simply ran my card and processed the refund. That was it! So clearly it COULD be done the entire time. I cannot believe I had to drive to multiple locations, stand around for 20 minutes without even being acknowledged, be given multiple excuses, and then ARGUE with an employee just to get a simple refund that ultimately took seconds to process. PLEASE, some customer service! A simple "Let me see what I can do" would have gone a long way. Customers should not have to ARGUE with employees just to get them to attempt to help. Absolutely terrible and disappointing experience.

    Photos
    AT&T
    AT&T
    AT&T

    See all

    Spectrum - +40 customers waiting in line. No employees helping anyone

    Spectrum

    2.2(354 reviews)
    8.7 mi•Ala Moana

    Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

    One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

    Photos
    Spectrum - Everyone waiting for help.

    Everyone waiting for help.

    Spectrum
    Spectrum - Inside the Spectrum store.

    See all

    Inside the Spectrum store.

    Verizon - mobilephones - Updated September 2026

    Loading...
    Loading...
    Loading...