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    AT&T Store

    2.8 (59 reviews)
    Open • 10:00 am - 9:00 pm
    Updated over 3 months ago

    AT&T Store Photos

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    Reviews With Photos

    Quinn helping us with phone lines.

    Quinn was super kind and helped me with every single problem I had! Would visit again!

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    9 months ago

    Helpful 13
    Thanks 5
    Love this 12
    Oh no 0

    20 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
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    Photo of Tony T.
    0
    114
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    1 year ago

    Helpful 1
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    2 years ago

    Helpful 1
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    11 months ago

    Called an asked if they have a iPhone 17 in stock and got hung up on called back and they blocked me. I'm annoyed

    Helpful 1
    Thanks 0
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    6 months ago

    Helpful 0
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    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
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    3 years ago

    Helpful 2
    Thanks 1
    Love this 3
    Oh no 2

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike O.
    1682
    530
    2544

    6 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 10
    Thanks 0
    Love this 11
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 2
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    Photo of Ryan A.
    28
    25
    2

    3 years ago

    Helpful 0
    Thanks 0
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    14 years ago

    Helpful 5
    Thanks 0
    Love this 6
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
    Love this 0
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    3 years ago

    Quinn was super helpful He helped through the whole process I went at the right time and there was no line and everything was perfect

    Helpful 0
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    9 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sam M.
    0
    29
    4

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
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    Photo of Lyn L.
    490
    1463
    4570

    17 years ago

    Helpful 2
    Thanks 0
    Love this 2
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    3 years ago

    Helpful 0
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    Photo of Aria K.
    76
    45
    1

    6 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
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    3 years ago

    Helpful 0
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    Photo of John J.
    34
    45
    9

    7 years ago

    Helpful 0
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    16 years ago

    Helpful 2
    Thanks 0
    Love this 0
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    7 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeff N.
    24
    14
    0

    9 years ago

    Business owner information

    Photo of Michelle N.

    Michelle N.

    Helpful 0
    Thanks 0
    Love this 0
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    7 years ago

    They have the worst service ever if I could give no stars I would way to go kahala atat I'll stick to ala moana one.

    Business owner information

    Photo of Manager

    Manager

    Helpful 0
    Thanks 0
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    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cori O.
    181
    42
    1

    7 years ago

    Helpful 0
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    11 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
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    15 years ago

    Helpful 1
    Thanks 0
    Love this 2
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    Photo of Kayla L.
    43
    83
    18

    12 years ago

    Helpful 0
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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    “The manager, Jensen, is soft-spoken, very knowledgable, and efficient.”

    Mentioned in 3 reviews

    Read more highlights

    AT&T

    AT&T

    3.2(113 reviews)
    1.9 mi
    •$$$

    I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

    am honestly shocked at how terrible the customer service was. All I wanted to do was simply return…read morea phone case, and somehow it turned into an unnecessarily frustrating ordeal. I originally purchased the case at the Ala Moana location. Before I left, I specifically asked the employee who helped me if I could return it at ANY location without the account/contract holder being present. He clearly told me YES, any store could process the return. I went to the Kahala location first and was told, "Sorry, you can't return this here." So I then drove all the way to the Kapahulu location just to make this simple return. When I walked into the Kapahulu store, there were THREE employees working, and not one of them acknowledged me for at least 20 minutes. No "Hi," no "We'll be right with you," nothing. I just stood there waiting while being completely ignored. When someone was finally available, Kaylee helped me. I explained that I simply needed to return the phone case. Without even checking anything, she immediately told me she couldn't return it without the contract holder's ID. I explained that I purchased the case separately. Then suddenly the reason changed -- now she said she couldn't refund me because there was a discount on it. At that point, it honestly felt like I was just being given excuse after excuse and the runaround because she simply did not want to process the return. She made absolutely no effort to even TRY to help until it turned into an argument. And after arguing for several minutes, what happened? Kaylee simply ran my card and processed the refund. That was it! So clearly it COULD be done the entire time. I cannot believe I had to drive to multiple locations, stand around for 20 minutes without even being acknowledged, be given multiple excuses, and then ARGUE with an employee just to get a simple refund that ultimately took seconds to process. PLEASE, some customer service! A simple "Let me see what I can do" would have gone a long way. Customers should not have to ARGUE with employees just to get them to attempt to help. Absolutely terrible and disappointing experience.

    Photos
    AT&T
    AT&T
    AT&T

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    Vision Mobile Hawaii

    Vision Mobile Hawaii

    4.6(18 reviews)
    2.7 mi•Waikiki
    •$$

    Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

    A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

    Photos
    Vision Mobile Hawaii - Your wi-fi hotspot unit; includes charging adapter and pouch.

    Your wi-fi hotspot unit; includes charging adapter and pouch.

    Vision Mobile Hawaii - The rates are on a sliding scale depending on how many days you'll need it. Note the insurance rates in case you lose it.

    The rates are on a sliding scale depending on how many days you'll need it. Note the insurance rates in case you lose it.

    Vision Mobile Hawaii - Vision Mobile Hawaii is located on the third floor of the Waikiki Shopping Plaza.

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    Vision Mobile Hawaii is located on the third floor of the Waikiki Shopping Plaza.

    Spectrum - +40 customers waiting in line. No employees helping anyone

    Spectrum

    2.2(354 reviews)
    4.0 mi•Ala Moana

    Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

    One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

    Photos
    Spectrum - Everyone waiting for help.

    Everyone waiting for help.

    Spectrum
    Spectrum - Inside the Spectrum store.

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    Inside the Spectrum store.

    Pink Box Ala Moana - Storefront... across from Tiger Sugar... by the Mall Level entrance of Target

    Pink Box Ala Moana

    4.4(80 reviews)
    3.9 mi•Ala Moana
    •$$

    Found a BTS Arirang concert t-shirt in XL. Am happy with the find! Wanted the Suga t shirt but no…read moremore in my size. If they have more in stock in the back, they will bring out a new shirt for you instead of the one on the rack. Just wish there was more selection of BTS items unless army just bought it all by the time I got there lol!

    This review is based solely on my experience with the staff during my visit today…read more I've shopped at Pink Box multiple times in the past and have never had any issues, which is why this experience was disappointing. My mom and I stopped in because she was looking for earrings. She had mentioned before that Pink Box has cute selections at reasonable prices, so we decided to browse. While she was looking at earrings and pointing out styles she liked, I was helping her look through them. For context, I don't even wear earrings since I have large gauges, so I wasn't shopping for myself in that section. Afterward, I moved over to the claw clips and was looking through some butterfly clips to see if they came in matching colors. A sales associate approached us and asked if we needed help. We politely said no thank you and continued browsing. What made us uncomfortable was that after that interaction, the employee remained very close to us and appeared to be watching us the entire time. When we moved to a different area, she followed. Whether intentional or not, it felt as though we were being monitored because she suspected we might steal something. My mom and I both noticed it, and it made the shopping experience uncomfortable. We are paying customers who have visited this store before and have never given anyone a reason to be suspicious of us. I understand that retail employees have a job to do, but there is a difference between being attentive and making customers feel like they're under surveillance. Unfortunately, because of that experience, we didn't feel welcome during our visit.

    Photos
    Pink Box Ala Moana
    Pink Box Ala Moana
    Pink Box Ala Moana - Good morning!

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    Good morning!

    AT&T Store - mobilephones - Updated September 2026

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