I had the hardest time finding them and the directions I got weren't great…read more Tricked Out is underneath facing mauka/mountain side. Starting from Center Stage area, walk by sidewalk and parking lot by Lupica - Brug - Massage Palace - then Tricked Out. If you keep walking, you would pass the post office and eventually Foodland. They replaced my iPhone camera lens cover on the spot. It's a little pricey but great when I don't want to wait for something in the mail). They also have a "warranty" and put my number in the system. When my lens broke a few months later, I returned to find there was a $10 fee that I was not told about nor expecting. Their card machines were somehow not accepting tap at the moment and required a card scan (I didn't have on me). So no new lens. I went home and found a spare to save the day anyways.

It is 6:27 PM on a very busy shopping day at Ala Moana location. The store is closed. Supposed to…read morebe open until 8 o'clock, but is absolutely closed right now.

One of our favorite shops at Ala Moana for all the kpop finds! My girls love spending their time…read moreand hard-earned money in here on posters, stickers and all the good finds.

This review is based solely on my experience with the staff during my visit today…read more I've shopped at Pink Box multiple times in the past and have never had any issues, which is why this experience was disappointing. My mom and I stopped in because she was looking for earrings. She had mentioned before that Pink Box has cute selections at reasonable prices, so we decided to browse. While she was looking at earrings and pointing out styles she liked, I was helping her look through them. For context, I don't even wear earrings since I have large gauges, so I wasn't shopping for myself in that section. Afterward, I moved over to the claw clips and was looking through some butterfly clips to see if they came in matching colors. A sales associate approached us and asked if we needed help. We politely said no thank you and continued browsing. What made us uncomfortable was that after that interaction, the employee remained very close to us and appeared to be watching us the entire time. When we moved to a different area, she followed. Whether intentional or not, it felt as though we were being monitored because she suspected we might steal something. My mom and I both noticed it, and it made the shopping experience uncomfortable. We are paying customers who have visited this store before and have never given anyone a reason to be suspicious of us. I understand that retail employees have a job to do, but there is a difference between being attentive and making customers feel like they're under surveillance. Unfortunately, because of that experience, we didn't feel welcome during our visit.

The small kiosk had exactly what I was looking for when I visited Oahu. My kids are loving Labubu…read moreright now and even on Amazon, there are not very many options available. This place had tons of options and so I was able to purchase two items. When I came home and surprised my children, they were ecstatic. I highly recommend if you are looking Labubu items. Prices were reasonable and similar to prices elsewhere.

A lot of cute stuff! locally designed phones cases, iPhones screen protector installations, pop…read morestands and more. They have authentic labubus and zimomos as well

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

Terrible shop. Do not buy here. They sold me a phone connector that does not work on my iPhone 16…read more I went back to ask for a replacement or refund. All replacement were faulty and they refused to give me a refund. I spent $42 dollars on a product that doesn't work and asked to speak to manager but was refused and told they can't do anything about it. I wasted $42 on a piece of junk. Sales assistant had girlfriend playing computer games beside home and could be bothered helping me. Offer reviews are most likely fake.

Daniel was friendly, knowledgeable and very helpful...He solved my phones issue and made my day!read more

I've noticed this place when I pick up Starbucks in uptown at pearlridge…read more It's a kiosk with many cell phone cases. I needed a case for iPhone 4s for my little one. The young person with short hair who helped me. I was so impressed because she brought out one of those black velvet tray like I was trying out a million dollar jewelry. She carefully put on the case on iPhone and showed it to us. I also bought a screen protector which they have many varieties and samples so you can see. She also put it on right there under her bright lamp and saw her using a small blower to get all the lint out. I'm pretty particular about the screen protector because people do a half bottom job usually so I end up redoing it at home. But darling she did a fine job. I also got 20% off and she also said I can get 20% off if I bring the receipt back for another cause. This place is the place get your cell phone cases folks!

Location: Macy's side pearlridge. Right by the food court and center stage…read more Cases: the load of cases! So many options! I was looking for a card case for my debit card and ID and they had numerous options. Staff: I was helped by Jeanne and she provided superior customer service. I let her know I wanted to look at a specific black card case she let me feel it and also let me know that they were running a special for buy one get one 20% off. So I purchased a glass screen protector and she also stated she'd put it on for me! Talk about amazing customer service! It's such a hassle to put on screen protectors but she took her time and did an awesome job!! I'm not one to visit kiosks in the mall, I've always ordered cases online thru Amazon but I'll definitely be back for more superb service! Thank you Jeanne!!!

The best Tricked Out Accessories store in Oahu. Katelyn K…read morewas so fast and professional. She took care of me in 5 min. Thank you!

Excellent customer service over the phone from "K". He was super knowledgeable, shared with me many…read moreoptions. 1. Order new part to see if that would fix the problem, if it didn't fix the problem, NO CHARGE TO US! 2. I explained to him we were up for trade in with phone carrier and my initial thoughts were to trade it it. He treated me like he would for his family and gave me honest advice without the fear of customer coming back and saying "K" said this or that. He genuinely wanted to help me out!!! 3. If we decided to order the part, he provided me with the time frame. I called TCA wireless repair, all they want to do is get you into their store for them to check out my phone. I already told them when the problem was over the phone and I was merely calling for advice. She proceeded to tell me that when I bring it in, they will do a diagnostic. When I hear diagnostic I ALWAYS ask is it free? I've taken my phones in to repair shops numerous times and they always give advice or recommendation for free. Then you decide do I spend the money or not. K gave me FREE professional advice and he was very polite, excusing himself for taking up my time! I was the one who called him and was asking all the questions but he kindly was apologetic about the time he took to thoroughly explain to me my options. No apologies even necessary!!! In Hawaii, excellent customer service is rare now a days. I just want to be treated as if I was their loved one and how they want their loved one to be treated too! THANK YOU K and Tricked Out, I know who to return to shall I ever need phone repairs or accessories. Will recommend my friends. Mahalo!!!!