Great service, friendly and quick to respond. All the tech at this location are very helpful and…read moremake you feel relieved that someone is there to help you. Let's face it computers have our whole lives in them and when they go down the stress level raises. Thank you for understanding when the stress is high. Your company is the best!!

Some adjectives to describe the service that I received at Optinet Hawaii:…read more courteous, diligent, efficient, thorough, knowledgable, economical. I have visited this store a couple of times and I always leave with a sense of gratitude that Dale Ibara and his crew, like Oscar, have done all that that they are capable of doing to see me leave the store with a satisfied look on my face and a bounce in my step. I hope that their business prospers and expands in 2015.

As a long time (very clumsy) T-Mobile customer, I've had my fair share of experiences with T-Mobile…read morestores, employees, and small phone repair shops. Therefore I can say with confidence that T-Mobile Simply Prepaid is by far the best spot to take care of all your needs! I've visited the shop more times than I'd like to admit for everything from setting up a new service plan, to getting my iPhone speakers replaced, to fixing baby puke related water damage, to replacing (several) broken screens, and they have never disappointed! Hyo is the manager and has helped me out the most. He's always so friendly and accommodating when I come in with a problem, and is very knowledgable and patiently answers any questions that I have. The only downfall is that he's a Dallas Cowboys fan.. hehehee just kidding :p Any who, I've recommended many of my friends and family members to here also, and they too always leave happy. They're available for you to pay your phone bills, get new plans and phones, and fix phones so it's pretty much a one stop shop! Will definitely keep coming back.

Most of the time the service here is horrible. Depending on whos working. They take a while to do…read moreanything. I wasn't even acknowledged after coming in the store &waited over an hour to even be helped. Time is money &the way they do business, its a suprise they make any!

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Excellent service forgot pin number when you started account not when you pay. Village mgr was…read morepatient and fixed changing so emails go to right phone numbers. Your phone # controls all your access so if you lose that pin you cannot get back in .Very knowledgeable

Norma was exceptionally kind and made my experience easy, need more workers like her everywhere,…read more10/10 for making me feel welcome.

I came into the store with a complex challenge I felt was overwhelming. I got lucky with my Mobile…read moreExpert, WAIKA K, because he listened thoroughly to my problem to understand my full issue as well as provided guidance to the best of his knowledge (at my pace). He presented me with clear options, empowered me with digestible knowledge, and had impressive insights for me paired with relevant recommendations. They were caring and took initiative to get 2nd opinions from colleagues to pursue the best possible answers for me. Waika is the reason I would return to this store.

They're incompetent in doing their job not only that check your bill. There's all kinds of charges…read moreand fees that they're adding on without your knowledge then when it comes down to it to do the insurance claim or a claim in general they told me to go to the Apple Store I went to the Apple Store and they told me that my phone wasn't covered after T-Mobile had just told me my phone was covered so I spent three hours on a Sunday driving back-and-forth with gas at almost 6 dollars a gallon and nothing was resolved. I walked out of the store slamming the door cause they're incompetent of doing their job correctly I'd fire everybody on that job. When I first walked into the store, my phone had coverage for any damages or if the phone got broken when I left and came back three hours later, the phone no longer had coverage

I went yesterday; 03/11/226 at about 430pm for my fingerprinting - I was a little early for my…read moreappointment but she was able to take me in early! I wished I had gotten their names... you two LADIES DID GREAT!!! Thank you so much for assisting me with this; it was quick, easy and they showed such professionalism. I had a great experience here! I wish you both ladies the best in life always!!

Had an awesome experience over at Boost Mobile when I went in to get myself a new phone and a fresh…read morenumber. From the moment I walked in, Mason made the whole process super easy and stress-free. If you're ever in the area and need a new phone or a number change, definitely ask for Mason. He knows his stuff and makes it feel like a breeze. Highly recommend!

Need to put a sign on stores to designate a Corporate versus 3rd party seller store. Will only help…read moreif purchased from said store otherwise will designate you to location you bought the product from. I know they're there to make sales. But I guess only "Corporate" run stores can help with minor things like screen protector warranties. Remind me not to bother with this location so that the workers there can help "buying" customers. Back in 2023 I bought a new phone, upgraded my services, got another 36 month plan. Might consider my choices in future.

Princess is a sweetheart. She really cares about her customers and helping them find the right…read moredeal. Thank you!

Five stars. Highly recommended. Haven't really purchased…read moreanything here recently, but I always come for the T-Mobile Tuesday free giveaways. The staff is always friendly and courteous here. They are always accommodating to my needs (for the free stuff lol) without complaint. If you have any needs for smart devices, I highly encourage you to come here for it.

It's Tuesday... We…read moreall know what that means...not really unless you have the app which earns you some deals and free stuff for being a T-Mobile customer and though I had my hesitation probably due to some offers that don't apply in Hawai'i sadly you'd be missing out. This summer it's Pickleball...the surprises never end here and loved the offer for a Pickleball set super cute pick paddles with the T-Mobile logo and here I am at the Salt Lake Shopping Center location and was so blown how busy it gets here though the staff are very professional and organize to be sure everyone is checked for their service and asked who's picking up the items. I love the staff here and really do appreciate the acknowledgment upon entering as I always get a greet to at least know that I will get some answers of my issue...keep it T-Mobile. Thank you!