Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

2026-07-05----Original Review: Shiesty company with gaps of…read moreinformation to cover shady sales tactics. If you want to hear a true-crime story, keep reading, if not, just skip to my synopsis in the last paragraph. A seemingly nice salesman walked around our neighborhood making all kinds of sales and speed claims and price claims, et cetera. He managed to wrangle my contact info out of my dear wife so that he could contact me and inform me of my options, and my very first call is an autodial saying that I'm signed up for a service installation at some date and time they decided to choose?!! Then, I start receiving spam emails about an upcoming service install. I call them up and the man on the line with a thick accent is asking me what the name on my account is and I'm trying to explain that I never even spoke with the sales person, much less agreed to any service, much less, created an account with them. I offer my name and nope! That's not it. We finally figure out that they snaked my wife's name and they've now made up an account with her name on it and now they want me to have her authorize me to speak on her behalf?!! So basically we're now in identity theft territory. I patiently but firmly ask to make a formal complaint against this salesman who conned my wife. But surprise, surprise, the system somehow does not list the name of the salesman. (But I guarantee the company would know who to credit with the "sale" if it somehow went through, otherwise, Mr. Salesman would not be visiting houses if he isn't getting paid.) I am told that they will look into it and "if they can figure it out", they will get back to me. After pressing the agent on the phone, he admits that they actually don't really have that info available to them in their system (so obviously, they would have never called me back). Synopsis: This company is basically a black hole of starless (pun fully intended) darkness: lying and identity-thieving salespeople, zero transparency on who sold or setup our "account". It's institutionalized theft. Run, do not walk from them and for the love of Pete, do NOT give anyone who represents them or claims to represent them your contact info- Take a card (if you MUST) and tell them, that WE will call YOU (if/when we lose our minds, forget completely about this Yelp review (and the thousand like it), and are looking to begin a long term, abusive relationship, against our favor). 2026-07-06----Response to Maria (or is it Jode?) from HawaiianTelcom. I don't have time to further detail anything that hasn't already been said. If, however, you can provide proof that your sales people have been retrained to NOT sign people up for service they never agreed to, AND show proof that Hawaiian Telcom has updated their systems to have some transparency by simply allowing their own "help" department visibility into who made the sale, then I will consider revisiting my review. But until then, this is my honest experience and a warning to my friends and neighbors to not give your info to these folks. The lack of accountability seems institutionalized and if so, it would indicate that the apple is rotten to the core.

Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

This place is wonderful. They took care of me big-time gave me exactly what I wanted. The owner is…read morea very nice guy. I highly recommend this place for all your Cell Phone needs. They will do it right enjoy.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

This is not good. I'm waiting here at the store for the second day!…read more Yesterday, it took over 4 1/2 hours to buy a new iPhone and to transfer my data from my old iPhone to the new iPhone. It doesn't end there. The data transfer did not transfer my events and medical appointments on my calendar. It also changed my calendar on my old iPhone so I couldn't retrieve the information and manually transfer it to the new iPhone. Hence, my second visit here. I made an appointment via the chat website for 11 am. I arrived a little early and checked in with Daryl (sp?). He couldn't seem to help me and then John, the manager appeared from the back door and I called him over for assistance. John assisted me the day before. John was helping another customer so I held back and waited for a bit. I informed him of the data transfer concerns. This was @11:19 am. He took a look at my phones (old and new) and he did a few things to both phones. Idk what he did to the phones. He left me @11:23 am to check on the other customer, who had been patiently waiting as well. Now it's @12:25 pm and I haven't seen John yet! I'm a pretty patient person, but it's cold in here and there is no restroom here for customers. One hour wait???? Geez Verizon. What's going on? There are other employees, however, John was the one assisting me yesterday, together with Leland. Leland wasn't in the store during my second visit. It's @12:45 pm and I finally get some time with John. I'm cold and tired. Don't get me wrong, Manager John appears nice and friendly. He just can't figure out what went wrong. The long and the short of this visit, was nothing could be done to resolve the glitch in Verizon's data transfer of my old iPhone to the new iPhone. I finally left this store at @1:06 pm. No resolution to the calendar data loss. Sorry if I miss any dates with anyone lol, including Yelp! There were also unknown charges on my bill that are still unanswered as it's difficult to have consistent service here. John attempted to explain the billing issues on the receipt saying that the next billing will reflect the correct amounts?! Not very comforting to hear that. Always ask for an itemized bill! You'll need it to check your next statement against what was "promised " here. Side note: The first day I had three different employees switch out on me. Each one kept going behind the back door for lengthy amount of times, only to have its customers wait for their magical reappearance. The customer sitting next to me even quipped that he wonders what they do back there lol. I asked an employee what was back there and I was told it's a break room. John said it also is a place to do research and more? The second day, same thing happened. I kept seeing employees go through this door for lengthy time periods. I can't really recommend this location for service unless you really have a whole lot of time to wait. Maybe, it's time to switch plans Verizon?!

Verizon itself is not bad. the people who work in this store are. you walk in asking for customer…read moresupport and all you hear is, "We don't do that here." "I called Verizon and they directed us to go in store for support." "We don't do that here." Well, gee, what do you do? Spoke with store supervisor today, looking for help, met with nothing but that response. he directed us to call. Asked for help with connecting and who to speak with ..." We don't do that here." It's true, they do nothing there. I recommend going to another place - they won't do anything for you here. Such a disappointing experience.

Excellent customer service from sales Associate Blessed. She…read morewent above and beyond with helping me set up a new phone service & transfer all my data from my previous phone to the new. She even helped me find the right phone accessories I desired. I will definitely return for her & will recommend her to others.

Went to boost mobile on n king st. no one there. supposed to open at 10am and waited til 10:15,…read morestill no one home. very disappointed. so i came to this boost at k shopping center. supposed to open at 10 am too but no one home. if you want business, open promptly and on time! so, i went with another carrier!