Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Kesslyn was so awesome and easy to work with! We were called up 9 minutes before closing time but…read moreshe was very accommodating and quick. Made transferring my phone plan easy peasyyy

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wife unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wife when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

It looks as though they're busy and/or short staffed because there's not much movement in here…read moretoday and according to the app they sent me to check my place in line I am still in 9th place, which I was later told isn't the same as what they see on their end. I've had issues with my iPhone 17 so I want them to troubleshoot for me. Service at this location has varied from year to year. The last time I was here they had lots of young men doing nothing and not being helpful at all. The folks working here now seem more professional, which I will discover shortly once I get looked after. Fingers crossed. Brandon helped me figure out what was going on with my phone & why it was draining so fast, so I left with a happy phone.

This is not good. I'm waiting here at the store for the second day!…read more Yesterday, it took over 4 1/2 hours to buy a new iPhone and to transfer my data from my old iPhone to the new iPhone. It doesn't end there. The data transfer did not transfer my events and medical appointments on my calendar. It also changed my calendar on my old iPhone so I couldn't retrieve the information and manually transfer it to the new iPhone. Hence, my second visit here. I made an appointment via the chat website for 11 am. I arrived a little early and checked in with Daryl (sp?). He couldn't seem to help me and then John, the manager appeared from the back door and I called him over for assistance. John assisted me the day before. John was helping another customer so I held back and waited for a bit. I informed him of the data transfer concerns. This was @11:19 am. He took a look at my phones (old and new) and he did a few things to both phones. Idk what he did to the phones. He left me @11:23 am to check on the other customer, who had been patiently waiting as well. Now it's @12:25 pm and I haven't seen John yet! I'm a pretty patient person, but it's cold in here and there is no restroom here for customers. One hour wait???? Geez Verizon. What's going on? There are other employees, however, John was the one assisting me yesterday, together with Leland. Leland wasn't in the store during my second visit. It's @12:45 pm and I finally get some time with John. I'm cold and tired. Don't get me wrong, Manager John appears nice and friendly. He just can't figure out what went wrong. The long and the short of this visit, was nothing could be done to resolve the glitch in Verizon's data transfer of my old iPhone to the new iPhone. I finally left this store at @1:06 pm. No resolution to the calendar data loss. Sorry if I miss any dates with anyone lol, including Yelp! There were also unknown charges on my bill that are still unanswered as it's difficult to have consistent service here. John attempted to explain the billing issues on the receipt saying that the next billing will reflect the correct amounts?! Not very comforting to hear that. Always ask for an itemized bill! You'll need it to check your next statement against what was "promised " here. Side note: The first day I had three different employees switch out on me. Each one kept going behind the back door for lengthy amount of times, only to have its customers wait for their magical reappearance. The customer sitting next to me even quipped that he wonders what they do back there lol. I asked an employee what was back there and I was told it's a break room. John said it also is a place to do research and more? The second day, same thing happened. I kept seeing employees go through this door for lengthy time periods. I can't really recommend this location for service unless you really have a whole lot of time to wait. Maybe, it's time to switch plans Verizon?!

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

When it's the fastest internet it's hard to complain but some people do. Just remember you live in…read moreHawaii and certain things work differently. When you get a company that tries very hard

Small company, not amazing. They are good for what they are. They fill a small gap in the Home /…read morebusiness internet market that has reasonable prices with reasonable connection speeds. It's easy to get upset or disappointed with their service when measured up against Spectrum (Time Warner), but they have a fraction of the staff and their rates are way cheaper. Everything is relative and for that reason 3.5 stars. If you absolutely need fast internet then spend more money and get a contract with the big companies. If you just need a connection for checking email, FB, IG, no gaming or minimal streaming these guys will do just fine for a cheaper rate. I used their service for 2 years, the modem/router went out twice and speeds approached 50 mbps. Customer service is outsourced, so not amazing, but they were ok. Saved quite a bit of $ monthly compared to the big guy prices.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Our company upgraded its wireless network at 2 of its retail stores on O'ahu, which required…read moremounting new Wireless Access Points at new locations throughout the building. Boss Commtech was contracted to run all of the cabling and physical mounting of the WAPs and a new patch panel. Configuring the network was left to our in-house IT department. The installation crew arrived on-time and completed the job within the timeframe allotted. Our stores remained open during the job, and the installation crew was careful to protect the workspace and always mindful of our employees and customers in the vicinity. When the job was done, there were no invoice surprises, and complete documentation of the network test results was provided.

Electric Car Charging Station Review…read more I've owned my EV for over 2 years and was tired of trying to find available charging stations. I called Nissan for a referral of who to can install and EV charging station at home and Boss Taylor at Boss was their only recommendation. Taylor is super personable, professional and patient. I live in a condo building and it took over 6 months of drafts and following up to get the install approved as I am the first to get an EV charger installed in my building. My building had many different questions and requests and Taylor answered all of them. Taylor did not give up and me and I am so happy to have my charger installed. Taylor is the only person you should call if you need an EV charger installed.