I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

Tech armor continues to impress where Apple left me with no good solutions. Come down to Ala Moana…read moreif you have any last chance Charlie situations. Again, I went to Apple and they wrung their hands and said my cost to fix was 289.00 for a screen and battery replacement. And then said they couldn't do it. Their solution : buy an iPhone 15. Tech armor... fifteen minutes my phone is back in working order. I appreciate the fantastic customer service. life saver once again.

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

The staff at this T-Mobile store have been really helpful with answering my questions when I needed…read moreto add an extra line to the family plan and for international data plans. They are always busy so the wait time can be more than 10 minutes sometimes but when it's your turn, know that you can take as much time as you need and they're not going to rush you. For adding an extra line, they looked up a few plans, listed the pricing as well as trade in credit. For the international phone plans, same thing, they wrote down my options and then also gave me to number to call to enable the plan on the devices that would be traveling. For enabling a new phone, the process takes much longer but it's great to know that you can still talk to people in person for services instead of trying to figure it out online cause the website can be confusing. They are in Market City and the parking is not great. The lot is usually packed and the spaces are very tiny. I recommend parking by Ben Franklin and walking up.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

I have been coming here for years. Nowadays It's a hit or miss to get somebody to help you. Before…read morethey had a person at the door to check you in and you'll be served within next 5-15mins. With call outs and just 1 person on the sales floor, that's unacceptable for a big company. Also I came in a few days ago Erick was very unprofessional took him 20 mins to approach to greet me and he gave me attitude like I don't know what the hell I'm doing. As he looked at my phone for any damages, he slammed my phone on to the table without my cover on. Talking about the difference between iphone 16 and iphone 16 pro. He told me the 2 phones are same. There's much more to say but hope Kapahulu will do better in the future.

Exceptional service at AT&T Kapahulu! Sterling was amazing--warm, knowledgeable, and patient. He…read morehelped me find the perfect devices for my family, walked me through all the options, and ensured everything was set up perfectly. I never felt rushed or pressured. If you're visiting AT&T Kapahulu, ask for Sterling--you won't regret it!

Thank you, David, for the great customer service! He explained everything clearly and provided…read morefast, efficient help. I'm especially grateful for my insurance that covers a free screen protector anytime I need it, such a lifesaver. While I was there, I asked about possibly upgrading my phone or filing a claim for a refurbished replacement. David recommended refurbishing my current phone first, then upgrading to a brand-new phone for only $15 a month for a year, which is honestly a great deal. I've been a T-Mobile customer since I was 11 years old and I'm 30 now, and I've never had an issue. On top of great service, you also get awesome perks like T-Mobile Tuesdays, with free food and exclusive deals just for being a customer.

Went in for an upgrade on iPhones and was helped by Klint - he is very nice, informative, helpful…read moreand really fast !!! He had us set up and ready to go within a little over a hour - 2 new phones, new cases, screen protectors installed and everything transferred perfectly! He even helped us set up my daughter's new iPad that she got as a gift I also appreciate the teamwork in this T-Mobile ... they all jump in to help one another like this seamless dance with all the customers! Impressive Thanks Klint & T- Mobile Beretania

About halfway through our trip, my friend told me about some phone issues in calling a friend at…read morehome. We tried calling each other and got an error message. The next morning, I Yelped T Mobile and found this to be the nearest store. Parked at Long's, we were unaware of the store location so I went to the information kiosk to ask. It was a bit of a trek, especially since the store was near where we originally parked. With one set of escalators out of service, it took a little under ten minutes to make our way here. When we arrived, all of the staff were busy with customers. One gentleman greeted me and told me that I would be next despite seeing two people sitting at opposite ends of the entrance. It turned out both were waiting for their friend or relative who were already being helped. A few minutes later, Dante introduced himself and asked me what I needed. Describing the situation and my friend's phone information, he started working on the phone. A few minutes later, he asked me to call the number and the problem persisted as it went directly to voicemail. We tried again unsuccessfully tinkering with the phone. He excused himself and walked to his work station. When he returned, we tried again and this time it worked. We tried it again once more to confirm there were no more issues. Thanks to T Mobile for having store locations and Dante and our greeter in making our visit fruitful and seamless.

I'm retiring after 30 years of corporate mobile phone paid plans. Came to T-Mobile to get my number…read morechanged to a personal plan. Was dreading the process but I walked right in and was welcomed by Elijah. He helped me through the process with service swap and everything was painlessly changed over in about 20 minutes. Thanks for the expert help Elijah!

The best AT&T location and staff that I have ever experienced in the 16 years of being with AT&T…read more Mark, the manager at this location treated me with respect, professionalism, and solidified why I will always be an AT&T customer. NO other AT&T location showed me the golden standard of exceeding customer satisfaction and service like Mark did. I highly recommend this location as your go to place for all of your AT&T needs. Mark went above and beyond. It's my hope that Mark gets full recognition for his efforts. My family and I appreciate him tremendously.

Went in to get a new phone and iPad for my wife. Agnes helped us and she did a great job. Gave us…read moregood advice and seemed to be genuinely interested in making sure we got the best deal available. Answered all of our questions, which were many, and was pleasant throughout the whole visit. Excellent customer service and support!

I've been using Mobi for 3 month's and have been pleased with my service. I left Republic Wireless…read moreafter Dish bought them and have not looked back. Keep up the good work Mobi! I would recommend them if you live in a Verizon area. I am in Maryland and not many people know about the nationwide coverage Mobi has.

My entire experience with this company, was unfortunately very frustrating from experiencing their…read morebad parking and smelly walk of human feces and urine to their building (lots of homeless nearby) to their cheaply designed room, and frustrating long lines, and finally having their mobile broadband service not work for my Mom in her home and being automatically billed even after we cancelled the service, which in turn had me visiting their office a third time in less than two weeks. I was not a happy camper. I'm glad that other people seem to have great experiences with this company, but unfortunately I am not a fan. Thank you, but no thank you. Service: * Ambiance: * Value: *