RJ, Patrick and Roger were so great to work with! The cameras and the NVR with the monitor work…read moregreat and they installed my wired doorbell cam that I bought at no extra charge since they were doing everything that same day. They really have gone above and beyond to make sure we were completely happy and satisfied for what we paid for. I highly recommend them to my friends and family!

Great cameras and very reliable. Infrared works well at night. I liked the 8 cameras initially and…read moreprofessionally installed that I decided to add 2 more cameras so that I could get all areas covered around my property. I decided to get a larger monitor so I bought a 42 inch TV to get e better view. The mobile app is very user friendly and I am able to allow a family member to have access to my camera as well. bell. Sometimes it's hard to contact them.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

Great alarm company we've been customers for over 5 years no complaints great customer service.read more

Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

Best shop and services hands down I been going to these guys for years now and have never been…read moredisappointed

the main company is horrible. watch when you sign up. they don't tell you that you can't cancel…read moreyour monitoring service. i signed up for it over 5 years ago and never got any notice of renewal. I complained about the monthly monitoring service costing over $50 a month which is higher than any other alarm company. monitoring with no video or any extras. Then they said I have a contract...i didn't have one. I never saw any renewals and I never agreed to it. if I did how were they able to play around with the costs without telling me and getting me to agree. now i have a collections company calling me. I was also suppose to get signed every year. I called 5 times and still don't get them. They finally told me they had the wrong address???? so who's house where they monitoring??????? OVER PRICED AND NOT WORTH IT ....

In all honesty it took about a month to get the whole system set up from the consultation to the…read morefull complete system. I was notified by the sales team that the job was unusually late and would take approximately 12 hours so there would need two people to install it. Fast forward a couple of weeks, one guy shows up at 8am, telling me that another person was supposed to help him with the job. I had to do something at 5pm and asked the guy if he could come back. When I called ADT to reschedule, I was directed to the mainland operators and then connected through to the local reps and told them that was informed there was only one guy who showed up. The lady on the line told me "your job is supposed to take 11.5 hours and we don't send two people unless the jobs is more than 12 hours." She also asked that I drop everything I was doing (i.e., my jobs) in the middle of my work day to run home so that the technician could complete the job, or wait three more weeks to have him install the rest of the system and get it fully operational. This is not the service I was asking for. Considering I checked with the technician if he was available on a different date, and indicated he had open slots available way before three weeks. They need to work on the way they communicate internally and to better service the customers. If the components on the system were not set up already, I would have cancelled all services and hired a different company. Based on my experience, their technicians are overworked, and the company failed to provide adequate personnel to complete the jobs. Additionally, what happened to the idea that companies should accommodate their customers? Requiring the customer to drop everything and be ready in an hour after a phone call in the middle of a work day is absurd. Based on my communications with coordinating the installation and set up, they gave the impression that the customer must cater to the company and make everything suitable to the company's timeline.

Russell of DAT is AMAZING and if you ever need a new alarm system, I definitely recommend giving…read morehim a call! I initially called Russell only to inquire about installing cameras at my home and after helping me purchase an awesome camera system that was on sale, he asked if I wanted to upgrade my 6-year old alarm system. Any sales representative would not spend countless hours talking to or texting their client from 8 am to 9 pm on Saturday and Sunday, but that's exactly what Russell did because I had so many questions about his system. After finding out that my company's "new" service call price was $200 for a minimum of 1 hour, it was a no brainer for me to switch to DAT when they offer $59 service calls and lifetime warranty on standard parts. A big mahalo also to Eddie who installed both the cameras and alarm system. Eddie took the time to point out exactly where the cameras should be placed so we could get the maximum coverage for our home. Eddie's workmanship is the best I've ever seen! I am so fortunate to have found Russell of DAT to protect my home. Mahalo Russell!!!

I had a very weird interaction with Russ - but is what came of it that honestly shows this business…read moreis legit and so very professional. I had just moved into our new home, unfortunately my husband wasn't home, I was in my pjs half asleep at 8 pm. And a gentleman rings my doorbell. While I found it odd, he initially explained he was in the neighborhood for another client and it didn't workout, the conversation was okay but then Russ was speaking very fast and for many reasons that evening I felt slightly pushed. I think I just started being nervous of being alone and slightly sketched out as I began thinking like who does business door to door that late? So I signed a contract to get the conversation over with. Fast forward 24 hours later I couldn't stop thinking of the interaction and regretted not having done my research and feeling more like it was our choice. Thus, I texted Russ and explained my feelings. What a relief and honestly amazing experience to have a businessman so kindly respond understanding completely and apologizing. I sincerely respect that level of professionalism and tact more than anything. He cancelled the contract without penalty and understood where I was coming from. As if that wasn't enough he stopped by our home post conversation to deliver orchids to our family as an apology. I'm beyond impress with this level of care.

Spoke with Paul concerning my Direct TV issues. Even though I'm on another island he helped direct…read moreme through testing to determine what needs to be done. Excellent service and help that was very much appreciated. If I lived on Oahu Cabling Hawaii would be my first choice. Thanks again Paul... Bryan (Kona)

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

This is my 2nd review as this was another project completed to install 3 different LED light…read morefixtures. Emmett knew how to remove my existing track lights and a heavy chandelier. He definitely knows what to do and completes the work successfully and efficiently. He even carries a small dustpan/brush to clean up minor debris that has fallen from removing the existing fixtures. He had suggested to buy the new fixtures from Amazon since there's many choices. I scheduled with him once the new fixtures arrived. Again, another successful project done by Emmett! The installation of my security outdoor cameras are working great too! The first project that Emmett completed. Highly recommend him!!

Incredible worker, did everything exactly as we wanted at an excellent price! Very punctual and…read moreuses top quality products.

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?