We had an amazing experience with Zmana Security Company! Kyle, Scott, Kala'i, and Ben helped us…read morewith the entire setup, and from start to finish, they were professional, knowledgeable, and so pleasant to work with. The whole team was incredibly responsive, helpful, and made the entire process smooth and easy. You can tell they genuinely care about their customers and providing excellent service. These people are AMAZING! Top-notch service all around! We couldn't be happier with our experience and highly recommend Zmana Security Company to anyone looking for reliable, professional, and outstanding service. Thank you, Kyle, Scott, Kala'i, and Ben! You guys are the best!

Kyle Layugan worked with us today! He was very informative and helpful with whatever questions I…read morehad. Mahalo!

I have been a customer of Alert Alarm on Maui for the past 10 years. Unfortunately, throughout that…read moretime, the company has been consistently difficult to reach. Calls often take weeks to be returned, and repairs frequently take even longer to be completed. Over the years, the cost of service has steadily increased to the point where it no longer makes financial sense for us to continue with the company. When I decided to inquire about my options, I sent two emails over a two-week period before finally receiving a response. I was offered a reduced rate for 12 months, but only if I agreed to sign a new 36-month contract. This arrangement did not seem reasonable, as the rate could potentially increase again after the first year, leaving me locked into the agreement for an additional 24 months. Keep in mind that they were willing to bring it down $15 a month. As a result, I requested that my account be canceled. I was then informed that I would still be charged for August and that my service would remain active until the end of August, despite making my cancellation request in the beginning of July. *After review was posted, I got an email that confirmed my account would be cancelled at the end of July and I will not be charged for August (we shall see how that goes). Additionally, I was told that Alert Alarm does not remove its equipment upon cancellation. If I wanted a technician to remove the equipment, I would be charged $150 per hour. After this experience, I will not do business with Alert Alarm again. I strongly encourage anyone considering this company to do thorough research and carefully review the terms of service before making a decision.

I was almost hit by one of their drivers, in the intersection when I had the right of way. Driver…read moreswitched from the right lane to the left lane and made a fingergun at me. I called the company and police, the company hasnt contacted me at all but the very next day in the morning I see the driver in a different vehicle with a different license plate number. This company could care less about KEEPING HAWAII SAFE.

John is the BEST!! I'm so thankful he was able to help my parents get their alarm system working…read moreagain. The previous guy told my mom that she was setting it incorrectly, showed her the new way, then left. So Mom had to call the company again to come up. This time, John checked everything thoroughly and figured out one of the main sensors wasn't working correctly, replaced it and made sure Mom got all her questions answered. Btw, Mom didn't want me to post a tooo good review for John, bc then he'd be hard to get back if they ever needed! Haha. Anyway, thanks John for your help!! We appreciate you!

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

When I first contracted with Vivint their tech support staff were excellent. Since then something…read morehas happened and their service is non-existent. I bought new equipment to add to my system in February and they rescheduled me 4 times. I just canceled the new equipment, they are ridiculous. It's too bad, they've had some very nice staff, their management just seems to be totally a mess.

Worst company ever. Service terrible. Poor response. On hold forever. No technician available.read more

Several technicians tried to fix my new key pad problem, and finally Wendell showed up and in no…read moretime fixed the problem and we are so pleased. He is very knowledgeable and very professional. He addressed all questions and throughly answered all questions . Awesome technician! It was worth the wait for Wendell .

Well they've been very responsive to when I need an issue fixed or an upgrade on systems. Just put…read morein a more modern system my other one was 15 or so years old as well as a new outdoor camera systems. Being it's 2025 there's convenient phone apps for both so you can access to monitor or change things from anywhere. The tech I've always used and ask for is Wendell. Not only technically competent but treats his customers as he would a friend. He's available even off site to help or answer questions. Outstanding young man!

This is my 2nd review as this was another project completed to install 3 different LED light…read morefixtures. Emmett knew how to remove my existing track lights and a heavy chandelier. He definitely knows what to do and completes the work successfully and efficiently. He even carries a small dustpan/brush to clean up minor debris that has fallen from removing the existing fixtures. He had suggested to buy the new fixtures from Amazon since there's many choices. I scheduled with him once the new fixtures arrived. Again, another successful project done by Emmett! The installation of my security outdoor cameras are working great too! The first project that Emmett completed. Highly recommend him!!

Emmett was extremely responsive and helpful. His work is extremely clean and effortless. The whole…read moreprocess was just made so easily with his communication and execution. I highly recommend him for any of your mounting needs!

Friendly, helpful staff.Help me to find a face shield that I needed. They're always friendly and…read moreoffer you a bottle of water at the end of your transaction. Selection is excellent.They have so many things in stock.

AWP has a Great friendly staff. They have all the supplies I need for Safety on the job site.read more

Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

I love Jim and his team at Security Alarm Shop. They are knowledgeable and super nice and easy to…read morework with. We have had four different companies service our business for the last 20 plus years. We had the clinic hardwired back when we first opened up, which was like the standard back then. I really love the low maintenance and reliability of a hard wired system. Several years ago I decided to switch companies to someone who could offer more interfaces with my cel phone. I selected Aloha Alarm because of all the great reviews on Yelp. They were great at first and reasonably priced. I like the Alarm.Com interface and was happy. Then the panel started saying that the cel phone interface would need to be upgraded. They said my panel would need to be replaced and quoted me over $2200 for the installation? Seriously we were customers for about 4 years and the new panel was about $400 on Amazon. Plus they wanted another 4 year contract. I then learned that the company was sold and the new mainland based company did not have as much Aloha. I was out of contract so I searched for an alarm company. To my surprise Security Alarm Shop had great reviews. We had used them for years for our pagers. (Yes I know it's old but still loved that thing). Anyway Jim gave me a great deal on the panel (I think it was free, but I can't remember). This was over a year ago and they have been great. They changed the panel and keypads. I had to change to the Honeywell Total Control app which I don't like as much as the Alarm.Com but that was because I wanted a Honeywell panel. I requested service to replace a couple of old glass break and motion sensors which were 20 years old. They charged me just the cost of the equipment and did the service for free. Plus my monthly service rate is really affordable. I really like these guys. I was contemplating using ring security and doing the install and monitoring myself but as this is a business I wanted more of an expert to service and maintain the system. I couldn't be happier. I plan to install ring camera ms to supplement but I know the base system is solid.