John is the BEST!! I'm so thankful he was able to help my parents get their alarm system working…read moreagain. The previous guy told my mom that she was setting it incorrectly, showed her the new way, then left. So Mom had to call the company again to come up. This time, John checked everything thoroughly and figured out one of the main sensors wasn't working correctly, replaced it and made sure Mom got all her questions answered. Btw, Mom didn't want me to post a tooo good review for John, bc then he'd be hard to get back if they ever needed! Haha. Anyway, thanks John for your help!! We appreciate you!

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Ali'i Fire Protection was really helpful and a pleasure to work with. Shortly after approving our…read moreestimate, they scheduled a day and time for their technicians to come out and get our equipment back in compliance. I will gladly continue to use them to maintain my equipment moving forward.

I called to do our annual fire extinguisher service. Sandra assisted me. She put me down for a…read morespot. The morning of the appointment, she called due to a mix up with dates but then was quick to correct herself. Professional all throughout. Staff know what they are doing.

During the passing of Hurricane/TS Lala we lost commercial power for 44 hours. Found out my PV…read moresystem wasn't charging even though there was solar. I texted AEI's lead electrician, he was able to help me troubleshoot my system. Turns out I need to flip the "monitor" breaker off for 2 minutes that's located in Tesla Gateway. Waited about 5 minutes, then saw on the app my PV was charging the battery. I wish there was a better means of communication with AEI. Maybe use of an online ticketing system. Just a thought, maybe share a guide for customers on what to do during events or emergencies.

I rarely leave reviews like this, but after nearly three months of trying to get my solar system…read morerepaired, I am beyond frustrated. Alternate Energy installed our 36-panel system about 12-13 years ago. For years, we were happy with it. Our electric bills were incredibly low--even occasionally around $17 despite running A/C constantly. When we've needed help in the past, Alternate Energy wasn't always quick to respond, but they ultimately got the job done. Unfortunately, our recent experience has been completely different. I noticed our electric bills climbing and eventually checked the solar app and realized something was wrong with our system. Our electric bill in April was $321.33. By May it had increased to $458.66. June 3: An Alternate Energy technician came out and diagnosed a bad inverter. We were quoted $500 for the first hour of labor and $300 for each additional hour. The inverter itself was covered by the manufacturer, but we were responsible for labor. June 30: The technician returned and installed the replacement inverter. Great--or so I thought. I checked the app afterward and the panels still weren't showing that they were working correctly. I called and was told to give the system a few days to reset and call back if the problem continued. It continued. After more calls and difficulty connecting with Shyla, the person handling our service, I was told the technician needed to come back, get on the roof, and diagnose what was wrong with the panels. The next available appointment was July 30. The technician arrived. I expected him to inspect the panels on the roof. About two hours later, I realized I hadn't heard anyone on the roof, went outside, and discovered the technician and truck were already gone. No one had knocked on the door or explained what had been done. When I eventually spoke with Shyla, I was told he had worked on the inverter.The brand-new inverter that had just been replaced a month earlier.At this point I was completely confused, so I asked for something very reasonable: please email me a recap of the work performed so far, what has been found, and where we stand. Shyla agreed she would send it. I still haven't received it. I was then told the technician would need to be scheduled AGAIN after Shyla spoke with the solar panel company. Since then, I've made multiple calls and left multiple messages for Shyla trying to find out what is happening and what the plan is. Today, August 28, I called again. I was told Shyla was at lunch, and the person I spoke with assured me she would have Shyla call me back. I explained how frustrated I was and how long this had been going on. By 3:20, I still hadn't heard anything, so I called again. This time I was told Shyla was on another call and I could leave another message. I asked to speak to a manager and was told Shyla is the manager. I asked for her manager and was offered the opportunity to leave yet another message for someone else. No one called me back by the end of the business day. And while all of this has been happening, here are our actual electric bills: April: $321.33 May: $458.66 June: $615.96 July: $947.98 August: $877.61 That's $3,221.54 in electric bills in five months. I understand that equipment fails. I understand that a 12-13-year-old solar system may need repairs. I understand that parts have to be ordered and technicians have busy schedules. What I don't understand is why, after starting this process on June 3 and having Alternate Energy technicians at our home THREE times, I still don't have a clear explanation of what is wrong with our system, what needs to be done to fix it, when it will be fixed, or even the written recap of the work I've already requested. We've been Alternate Energy customers for more than a decade. I shouldn't have to repeatedly chase down a company we trusted with a major investment just to find out what is happening with our repair. I'm sure Alternate Energy is very responsive when someone is interested in purchasing a new solar system. I wish their service after the sale made an existing customer feel equally important. At this point, I don't need another apology or another promise that someone will call me back. I need someone with the authority to take ownership of this situation, explain exactly what has happened so far, and give me an actual plan to get our system working again.

Joon and his team are always quick to respond and quick to fix the problem. we consider ourselves…read morelucky to have such a reliable service.

Not very good in returning phone calls or text messages and I find this to be very unprofessional…read moreand rude we have a broken AC for almost a month now and we're clueless on what's going on . our property manager informed us that Joon would be calling us . well,he never called! I left text messages my husband had left a message and got no response from him .on top of that we had to purchase two portable ACs that was so inconvenient and costly. And with this unbearable heat in Ewa Beach ,having a portable AC is not as efficient as a central air unit . Our senior dog was diagnosed with a serious heart condition and poor little guy suffers from the heat . We have to take him in our car and run the AC so he will be comfortable.

Had a broken water line coming into the house. The tech has to go back to get parts but came back…read morein a timely manner and completed the job, was done quick, high quality repair and cost was fair. i would not hesitate calling them in the future. I almost called in another plumber but after seeing bad reviews and good ones for Roto Rooter glad I made them the choice.

simon was so kind and helpful and friendly, he did a great job, Thank you so much simon.read more

I ŵant to thank àlba forhìsß workz knowledge ,and ìnfòn regard I ng there repair xand especially…read moremaintenance needs of 4 of my split level as. The units were filthy and not cooling. Properly until alba completed his inspection of the acs and clean and maintained all my units. Thànķs alba for your great work.

I am having a maintenance check for my split air conditioning unit. Kaleb is the technician that…read morecame and just wanted to express how awesome the service was. He was so polite and explained everything he was doing and answered all my questions in detail which I appreciated not being knowledgeable in the technical side of the unit and why problems may arise by my practices. He showed me how much dust accumulated and the importance for annual maintenance. Good service is so hard to come by these days so I was really satisfied with his professionalism and expertise! He even took in my trash bin!

Bought an electric vehicle and accepted American Electric's quote to install a hardwired EV charger…read morethrough Qmerit. I'm pleased with the services I received. The staff were responsive and our Electrician also called and texted prior to our appointments. Online payment was very easy and convenient. Thanks!

So our bill started to go up, we reached out to them to see if we could get someone to come down to…read morecheck out our panels and system. They told us because our system was older and they don't carry those readers anymore that we had to install a new one just to diagnose it seemed kinda fishy to me. It would make sense that because they installed it they would be able to read it, and if it needed an update at least let us know when ours was becoming obsolete so we can keep everything up to date so there's no surprises. It's just a lack of customer service. Go to a proven company that's our biggest regret.