Repeat customer and I can't say enough good things about them. First off Ashley is amazing at customer service. I know how hard it is to have professional, efficient and kind employees, and she checks off all boxes. They are so lucky to have her and so are we! Secondly Frank, who installed our solar water heater motor a couple years ago came back yesterday and again did an amazing job. He is so friendly and good at what he does. They helped us in so many ways, it's almost too much to list. #1 they fixed both our problems in a timely manner and did a great job! They also recognized that my first solar panel installer hadn't correctly signed me up for enphase, and they acted as a liaison to get that rectified. THEN, I had another plumbing company come to our house to try to identify what was wrong with out heater. They couldn't identify the issue and left. The problem continued and I remembered how good Ashley and Frank were so decided to give them a call. Frank showed up on time, if not early, identified and fixed the problem in a timely manner and had reasonable prices to boot. I can't say enough good things about them. We moved in 6 years ago to our home and have worked with landscapers, masons, electricians, plumbers, solar services , you name it we worked with them. Out of all the help we have worked with Solar Services, Ashley and Frank have been the best. read more

Our solar experience with Solar Services Hawaii has been subpar. Initially, we were excited to lessen our carbon footprint and lower our electricity costs while providing HECO with energy. Unfortunately since enlisting the services of this company, our system has shut down intermittently a few times since October 2020. Currently, the solar system has been inoperative for four months. And our costs have once again increased. Each time this an issue occurs, we contact the manager who tells us that someone can make an assessment soon. Invariably, it takes weeks before an assessment is made. Typically, the issue can be a simple reboot or connection problem. However, we have been told that the installed battery system to our home is new to them; and they must contact the mainland based manufacturer to repair the issue. This can create a time zone disparity; thereby making it difficult for Solar Services Hawaii to contact the manufacturer for assistance. Really? This must be the reason why we haven't heard ANYTHING from the company in four months. Regrettably, I cannot give Solar Services Hawaii a positive review, and highly discourage prospective customers from selecting this company to install and maintain their solar systems. read more

A friend recommended them to us. He used their services 2 years ago. We reached out 2 weeks ago to have someone come out to check our water heater. Spoke with Ashley and got a confirmed date 03/25/26 with a window time between 10am-11am. We confirmed via text again yesterday. It's now 12 noon. No one showed up, no call and no responses. We called and left a text message with Ashley and it has been radio silence. If they can't even show up and not even call back, then they can't be trusted. Unprofessional!!! Will definitely let friend know since the 2 years this business is not the same. read more

Had our solar water heater maintenance done by them last month in time for the Hawaii Energy rebate. Ashley was quick to respond with several email exchanges and answered all my questions. The techs came on time, were knowledgeable and efficient, and cleaned up nicely. read more

Ashley does not respond to my email inquiries regarding the request to replace a micro inverter they installed in 2012. They installed 11 PV panels/micro inverters at that time. The warranties are still in effect per Enphase. read more

SSH was the original installer of my solar water system 16 years ago. I always call them to replace my anode rod every 3 years, and to perform a maintenance check and service. Excellent communication with Ashley, super reasonable prices, prompt appointments, and friendly workers. I was glad to hear that Frank finally retired and moved to the Big Island. Hale is also just like Frank, but still has a few more years before he retires. The owner's son is also super good but has many more years before he can retire. I will continue to use and recommend them for all my solar hot water needs. read more

I had services done by Solar Services Hawaii twice and had great experiences both times. The 1st time was for issues with my solar ac not cooling my room ( that was installed by another company). I had an ac repair man come out and told me I had a leak. Then I called Solar Services Hawaii and when the worker came out, he said we don't have a leak but that my ac wasn't super cold because it was SUPER dirty‍. And he was right. I'm glad I didn't go with the other repair guy and pay huge bucks (he said it'd cost about $1k) with repairing a leak that didn't even exist . Yea, he tried to rob us (and he had great reviews on Yelp... I'd tell you who it was but I don't wanna bash anyone). The second time I contacted Solar Services Hawaii was just last week when my solar attic fan motor died . The worker came out and was exceptional. He repaired it and it's working great now. I wish i remembered both the guys names that came out for the repairs, but I'm terrible at remembering. But, I am grateful for both of their help. I'm glad I found a company I can rely on to help me with my solar repair needs. thank you! read more

Decided to start the quarterly maintenance program offered by Solar Services when we noticed one of our solar A/C units didn't seem to be cooling the room quite as well as it used to. Found our freon level was super low. Glad they are checking our units on a regular basis and for a flat fee they clean and check everything to make sure units are running efficiently. read more

Man, the cool crew of guys from Solar Services Hawaii came over and set up solar water heater and photovoltaic panels right before the end of the year. Nice tax write off. 5/5 They have no fear of heights. They have a good size crew. They have good hard working attitude with polite manners. 5/5 We had cool water and drinks for the workers in a cooler so they could help themselves. Fortunately, our garage bathroom was easily accessible for the workers. That was a good reason for us to be home and make sure we knew who was coming in and out. They were sure to ask permission each time. Very courteous. 5/5 The crew worked hard and had everything done in a couple of visits. The panels look great. The solar water heater alone was 4 x10 feet and 150 pounds. Amazing technique and strength to get it up on the roof. And the water is nice and hot. 5/5 18 photo voltaic panels for now. we'll see what the electric bill average savings is in a couple of cycles. Then if needed, we can add more in the following tax cycle. 5/5 (We didn't add more because we only put on what would be legally qualifying for the full tax break. Maybe we'll put on more panels in the future if our bill doesn't reach the $16.00 mark.) Mahalo Solar Guy Jeff Davis (the tax "expert" with the green blazing truck that's all pimped out in advertising) and Lawrence Ponce (owner of the company) for the great service you provide and for the education to the State of Hawaii. You guys rock!!! I want the whole world to join in the solar movement. It is not a craze. It is a strategy to manage the skyrocketing electric bills. 5/5 Thank you! Yelp 365 Challenge: 107/365 read more

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I had Solar Services Hawaii install my new Microinverters and was very happy with the work. What really impressed me was the level of customer service that I received from Ashley. She was extremely helpful in assisting me with an issue I had with the monitoring system. She is truly an asset to the company. One of the best customer service experience I've ever had. Thank you Ashley! read more

Installed PV in 2014 and Solar water heater system in 2016. Satisfied with both systems. Mr. Pavel came first to completely explain the works and savings (big saving in the long run). Surprised that there were some upset, unsatisfied customers writing in. My experience was good. Hope this isn't a case of competition venom. read more

As mentioned by others, SOLAR SERVICES HAWAII is not "slick" as a couple of the "big boys" in the local solar industry are. They don't have any huge television advertising campaigns going on. But, being "slick" is a double-edged sword: someone's going to have to pay for those ad costs, and it could well be the consumers, via the prices charged for products being sold. Besides, "slick" has the connotation of being "slippery." Believe me, some of them are indeed "slippery," very close to being in the same league as door-to-door vacuum cleaner sales people. The presentation was low-key and SSH utilizes high-quality modules, the SANYO HIT series, as the cornerstone of their systems. They were one of six companies I spoke with who offer the Sanyo. However, they were at my upper-limit of $30K for a 20-panel system and $45K for 30. Even factoring the tax credits, the net cost for 20 panels was $1140 more than the "winning bid," which had a lower gross price by $2000. Still, paying about $1100 more in net cost may be a small price to pay compared with forking over $7K more in gross system price ($3.5-4.0K net) by going with one of the "big boys." At the very least, you'll get a high quality system comprised of top-notch components with Solar Services Hawaii. 3.75 STARS, rounded up. read more

Solar water heater needed to be checked. My brother recommended Solar Services and they came through and fixed my problem within 24 hours! Ashley was courteous and explained trouble shooting and rates and told me who would be my service guy. Promptly at 9am the following day Frank diagnosed and replaced my solar pump before noon. Calm nice man, checked my system, explained what to expect and when. I'm happy with hot water again and recommend these folks. read more

I contracted this company to do an installation on two homes. They are not one of the big names, but I went based on yelp ads, and overall knowledge of the industry, and I wish a review like this would have been posted before I spend 30K on two systems. When I first approached the company, they would only answer and return calls late at night. They were very unorganized, and even lost the first contract we drew up. This should have been a huge red flag, but with Jeff running a radio show about the Solar Industry (he is no longer with the company) I felt that they were still the most knowledgeable so I gave the deposit. On the day of installation, I took the day off from work, and nobody showed up. They said they would be there first thing in the morning, and I finally got a phone call around 12 saying that an emergency came up and they would have to push the date back. During a random Sunday morning, trucks arrived at my house while my wife was sleeping. I had to rush home from church so that she felt more comfortable with people drilling into our home to set up the panels. The installers were EXTREMELY nice, however would not be able to give me any information where Larry the boss was. At the end of the day, the job was unfinished and they said they would return later to complete it. Later that week, they came in, and installed the panels. They hooked everything up, and the meter reader was still in "waiting" mode. The electrician said that Jeff or Larry would contact me to come over and show me how to operate my system. 2 months go bye. Boss shows up, and asks how everything is working, and wants the rest of the payment. I pay him in full, and he says that he will be back to get the meter reader activated and connected to my internet. 2 more months go bye. I email, call, and text both Larry and Jeff. Larry sends over two workers to FINALLY get my meter hooked up. Very nice guys show up and get my internet connected to the system so that I can read the energy I am producing. One problem, of my 12 panels, only 10 are functioning. I call Larry, because Jeff is no longer with the company, and have still yet to get a response. It has been 30 days since then, and I have already filed a complaint with the Better Business Bureau. *Keep in mind, this is just ONE house, the SAME problem is going on with the other home that I put panels on, and that one has elderly tenants who also keep getting the "run around". DO NOT DO BUSINESS WITH THIS COMPANY. read more

Thanks for the response Larry but most of it, like most of what your company says it just outright lies or bad guesses. Under NO CIRCUMSTANCES IS PHYSICALLY THREATENING A CUSTOMER BY AN EMPLOYEE OF YOURS OR ANY COMPANY EVER ACCEPTABLE, I have 5 Witnesses that all say your installer physically threatened and came after me with the intent to injure me. Also, your installer was 5 1;2 hours late when he came here. You claim you never charged me for removing the air conditioners, it is because you never finished the job, it was to remove and reinstall. You NEVER PAID THE EMPLOYEE WHO REMOVED THEM. I paid him and he was able to install my units with no further work done to the house, so once again your technician, Chris, was either wrong, lying, or just plain lazy. Regardless he had no intention of doing the work that day, the next day, or ever before we had any exchange of words, his words were" You can't just call and expect someone to fix something the same day", when I explained to him I had set the appointment two weeks earlier, he just became angry and confused. You refuse to just say the truth, you screwed up, you screwed up bad. Your should consider yourself fortunate to still be in business at all with he way your employee behaved (though when I referred to him has you guys and explained I meant your company, he seemed pretty disgusted to be part of it). If you continue to keep people employed like the loser you sent to my home you surely won't be in business much longer. ANY RESPONSE BY YOU SHOULD HAVE INCLUDED THE TERMINATION OF THAT EMPLOYEE, any other apologies are hollow, insincere, and another outright lie. read more

Called 721-3585 talked to Larry told him my solar water system was leaking on my roof; he said he possibly could check it that afternoon gave him my name and number - he never called back; I called him again the next morning got the voice mail, left a message to call me - he never called back. If they are just to busy he should have just told me that instead of me wasting two days! So i guess the one star is for them answering one phone call with lies! read more

If there were 10 stars to give I would give them to Franklin from Solar Services Hawaii. I called with a no hot water and our solar company is no longer in business problem. Larry sent Franklin over and he was here for about four hours CRAWLING on his stomach across our attic to get to the problem wiring. He had to do this three or four times and was such a trooper about it. This was not an easy fix and he stuck with it and finished the job. These guys are my new heros. I HIGHLY recommend them! As Karl K. said in his post- nothing 'slick' going on but in this case, I appreciate the no nonsense just get the job done approach. D.C. Mist read more

I definitely would NOT do business with this company again although they had the most reasonable price of all. In all fairness, a couple of days after the initial installation I had a leak in or the panels/PVC pipe Ollie (the technician) came the next day and fixed it. In November I asked them to come out because I felt they system was not functioning correctly(there was no warm water coming out pool outlet.) The did not return any of my calls. After 15 voice messages, I finally threatened to call Better Business Bureau, the State regulatory agency and Action Line then they finally returned my call and came out 2 days later. After a cursory diagnosis Larry Ponce (the owner) said nothing is wrong and left. Right now I have leak in the panels somewhere and they will not come out again. Do not do business with them as they will not honor their warranty. The will not return any phone messages. read more

Several years ago they installed a solar attic exhaust fan. Did a great job. A few months back the whisper quiet fan started sounding like a freight train on sunny days. The fan is supposed to have a life time warranty, but I was ready for some back peddling. I called and spoke with Michelle and a few days later her crew was there to listen for themselves. Soon they pulled the fan, exchanged it for a new one with the supplier and reinstalled with only a small labor charge. The crew was friendly and polite and Michelle was great to work with. Tops in customer service! Claude in Kaneohe read more

Got quotes from 7 different companies, went with solar services because the rep guy answered a lot of questions and gave good answers, he also was able to install PV before the year end so we could catch the tax break for the year.and it would only take 1 week more for HECO to change the meter. BUT!!! After paying in FULL 22K, & 5 MONTHS later they still have NOT sent out the electrician to do the inspection, so HECO can change our meter! Everytime we've called we keep getting the run around that it was someone else's fault. But I've done some calling around and it's the SOLAR company that schedules the electrician to come out, do the inspection then has to send the permit to city& county, THEN city& county will allow HECO to come in and CHANGE THE METER. If ypu don't change the meter, your PV is NOT giving you ANY credits to you electricity! BIG FAIL SOLAR SERVICES!! I expect way better service after paying you $22,000.00 !!! I know other's who have installed there PV and have gotten their permits already!!! This really makes me angry ...I would not recommend them after my experience... Signed 5 MONTHS and STILL waiting! read more

Like the other review, we paid in full and have not had our meter changed and it's been 1 YEAR and 8 MONTHS. Still NO meter! We keep getting the run around. Would definitely not recommend this company. read more