They are very good at explaining/ communicating with you on what is wrong with your PC. They offer you options on what you wanna do instead of them pressuring you into buying this or that to maxamize performance. Overall will come back if my PC has any problems in the near future. read more

One star -- unclear charges, inadequate explanation, poor communication, and lost property I brought H Power Computing an external hard drive on June 29 because it was clicking and could not be detected. Their website advertises a free basic diagnostic followed by a quote for further work, but I was charged $189.95 for "diagnosis/disassembly." On July 7, they emailed me that the drive would require Level 5 service costing between $1,999.95 and $3,499.95. At intake, they had set me up to receive text messages, so I expected important status updates by text. The email went into my junk folder, and I did not see it for weeks. More importantly, I was never given a meaningful diagnostic report explaining what they opened, what tests they performed, what they actually found, or why Level 5 service was supposedly required. When I retrieved the drive yesterday, it had visible pry marks and scratches. My original white data cable was also missing. They could not return it and instead gave me a black replacement cable. For $189.95, you would expect -- at least clear -- advance disclosure, documented diagnostic findings, responsible communication, and the return of all of my original property. Instead, I received a very expensive recovery estimate, no new findings, little explanation of the work performed, visible marks on the device, and a substitute cable. Based on this experience, I would not use H Power Computing again. read more

I was dealing with CPU overheating issues, and had a damaged PC case from my move back to Oahu from the mainland. I spoke with Hip over the phone and immediately knew I was in good hands--he's extremely knowledgeable and took the time to explain everything in a clear, easy-to-understand way. I brought my PC in for a diagnostic, and within minutes he identified the issue as a failing AIO cooler. Because my case was damaged, he moved my build into a new case, replaced the faulty AIO with a dual-fan, dual-tower air cooler (with fewer points of failure), and went the extra mile by cleaning all of the parts and optimizing the build for peak performance. It's obvious that Hip genuinely cares about building high-quality, well-optimized PCs. The work speaks for itself. I'll definitely be coming back for future needs and highly recommend H Power Computing to anyone who values quality and efficiency. read more

H Power Computing - Gaming PC - Computers Near Me - Honolulu, Hawaii

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They put on a good front, but rip you off once you start they keep adding up the price. And service after is terrible read more

It's taken me about four months for me to write this review. For the longest time I have doubted whether or not it was even worth the effort of writing but after having a great experience at another repair shop I felt my review was warranted. I came here in march to have my PC looked at after it had been shutting down randomly, and their free diagnostic offer seemed good to me. To make a long story short, the person I met with was brash and condescending. While he was nice at the start, as he learned more about the issues I was having and the steps I took myself to try and fix things, he became increasingly more hostile and disparaging. After talking for about ten minutes, he began telling me that I should have known that my computer would have issues considering I didn't buy good parts. He said that people like me just want to play video games and will go on amazon and buy the cheapest parts and then complain that their computers break. This was after I told him that 1. I got cheaper parts just to test if they were causing the issue without dropping hundreds on parts I might not need, and 2. I am a broke student that just wants a pc to play some older games on in my spare time. I am not a competitive gamer who needs the best of the best. He even went as far as telling me to come back if I want him to "build me a real computer". Those were his actual words. Never in my life has a business made me feel so degraded. My experience here ended with him telling me that in order to take a look at the computer and just run diagnostics to identify the issue (not fix it) it would cost me $230. TWO HUNDRED AND THIRTY DOLLARS when they offer "free diagnostics". As of writing this review, I have since gone to another repair shop (not going to name it here) and they charged me $65 for diagnostics with the promise that if they didn't fix it I could bring it back free of charge. I do not recommend this business and I caution anyone who goes here not to be swindled and debased. read more

When I got back from my trip to Tennessee, I couldn't remember my password. Still not sure why. Someone suggested I call Hip and see what he could do. I called and he said he could probably do it. Old Dell desktop. Took it down, of course I didn't bring the power cord. This Dell has a power supply power cord. So had to go back home and get the cord. Hip hooked it up and started it. Checked things out and found the old hard drive was failing/slow. Had him replace it, do the password, and look over to see if it needed anything else. He called a few days later. Now everything is fine. Seems to be much faster. I'm happy. Hope I don't have anymore computer problems, but if I do, I'll be calling Hip. Thank you. read more

Worst computer store/shop ever. They do not care about about the computer that a person needs, they care about giving you a computer they liike.. They made a computer that I hate more every year because of its massive size. A gangly monster that the front keeps popping into the computer and won't fit on any normal size desk. read more

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*PLEASE BE AWARE* This place is a ripoff. They charged me $400 to just diagnose my computer, and said it was my graphics card. We took the computer to Super Geeks and they said it was the RAM. When Super Geeks changed my ram, my computer worked perfectly. A new graphics card would've been $500 and my computer costed me about $900, which means I could've just bought another new computer. People who don't know about computers should avoid this place at any cost because they overcharge and say whatever they want to get money out of their customers. read more

Very very great customer service. I came in because my Sd card got corrupted and I lost a days worth of photos and videos. He told me the set price. He knows what he's doing and was very honest with us. He has experience as a photographer and understands what it is like to lose all your photos due a to corrupted SD card. I would recommend this business to anyone visiting Ouahu. The dogs are also adorable. read more

Do not go to this place!!!!! They over charge you for not good service. I paid 1200 just for computer repair!!! When I got the computer back not all rgb is working properly. Highly advise do not go here save your money and go Best Buy. 200 dollars for Best Buy membership and includes all computer repair read more

H Power Computing - Computers Near Me - Honolulu, Hawaii

After my laptop suddenly would not turn on, with or without the battery, I went to H Power Computing on a Saturday as a walk-in. The first surprise was how atypical the shop was for a computer repair shop - a nice seating area, bottled water, no open computers in sight... The second surprise was how quickly Hip performed the diagnostic, and then explained in layman's terms the issue, what my repair options were, and the estimated cost. I really appreciated that without hesitation he advised me that given the age of the laptop, I might want to consider just buying a new one. H Power Computing is now my go to place for any laptop issues. read more

My laptop got virtually hacked. Technician didn't understand what the problem was or exactly how to solve it and said he'd wipe everything out and put it back. Sounded risky. He also said he'd only restore Microsoft Office to my desktop and everything else would be on me. He was also curt and lacking in service orientation. I didn't even ask how much he'd think to charge and went to Supergeeks. Supergeeks knew exactly what the problem was and their customer service was divine compared to H Power Computing's non-attempt at it. read more

These people stole my RAM from what seemed to be an unfixable laptop. I sent this laptop to an honest repair shop on the mainland I've worked with before and know professionally. They called me after opening this laptop in question. Too bad. read more

I finally took my PC to this computer shop after 8 months of trying to correct the issues myself. I don't know the first thing about computers and what I tried to fix, wasn't even the issue. It was the motherboard all along. The owner was patient and understanding and helped me to understand my PC by comparing it to a car. He educated me on the importance of a good motherboard. He compared it to the brain of the computer. After doing full diagnostics, he confirmed that the motherboard was in fact the issue. He was able to install a new and affordable motherboard. When I interacted with this gentleman, I never felt inferior or judged. He understood this is my first PC and was happy to help me get it to 100% functionality. My favorite part of his office was the cute French Bulldogs that kept me company in the lobby. They are such cute dogs and absolutely lovable. I have not experienced any issues with my computer since, but I want to share that if I did have issues that traced back to the motherboard that was installed, he would've replaced it, free of charge. (I felt at ease knowing that was an option that wouldn't dig even more into my wallet. read more

H Power Computing - Lobby, French Bulldog Greeter, My husband - Computers Near Me - Honolulu, Hawaii

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"Hi, are you Hip?" I began. "I try to be," his standard reply. That was the most positive thing that exchanged, except for the Frenchies, which are by far the best thing at H Power Computing! I continued, "Someone got my security information and hacked my computer. I am advised to clean it from any possible virus." Hip replied, "We can erase everything on your computer. Then we can help you restore what you had." "Sounds good." I paid for a rush job--$400 in 24 hours. I left the store, confident that I had a fix. From there, everything went wrong. The job was finished the next day as promised. When I arrived, Hip opened the computer and I saw ONE file on the desktop, marked "Desktop Recovery." "All of your data and files are in there," Hip assured me. "You said you would help me restore the files." I reminded him. In the next fifteen minutes, Hip helped me recover and restore two files. (Meanwhile, he flitted about, helping other customers and visiting the back room. He displayed profoundly that "geek" intolerance for anyone who doesn't understand and get "computer speak." I left the store with my computer, a desktop with "desktop recovery" on it, and considerable frustration at the lack of promised "help you restore what you had." It's two months later. I have recovered and restored about 10% of my files. The rest??? Every time I need a file, I have to go searching in "Desktop Recovery." No Adobe inDesign files restored. No Google Docs restored. Many of them aren't even "searchable." No Quickbooks files restored. I had told Hip, "I'm not a computer guy. I'm gonna need help." "No problem!" promised Hip. UNLESS YOU ARE A COMPUTER GEEK, DON'T FALL FOR THE FRENCHIES AND THE "I'M HIP" LINE. NOT FOR THE AVERAGE COMPUTER USER!!!! RIC STARK HONOLULU read more

H Power Computing - Computers Near Me - Honolulu, Hawaii

I recently brought dead my Macbook Pro laptop in to H Power Computing to hopefully get the data off. This computer had 4 years of business files, photos, spreadsheets, etc. that I stupidly hadn't properly backed up. I was devastated about the loss of important data, and up to that point, every other computer professional I talked to about getting my data off gave me very little hope, and discouraged me to even try and potentially waste a lot of money. Not only was HPC miraculously able to salvage the data, but they were able to repair it so I can keep using it, and now I don't have to drop $3k+ to buy the same computer new! They even documented everything that was in need of repair so I could see the extent of the damaged areas. I'm completely blown away by the work they did, and I'm so glad I didn't listen to everyone else and took a chance on HPC. Do not hesitate to bring your ailing computer here- they really know their stuff! They're very honest straight shooters too, which is always refreshing. I will continue to sing their praises and send people here as long as I live. read more

Hip & Briana over at HPowerComputing in Ward are well above the maximum 5 star rating I can give! Sorry took so long to write this, but basically I came in because I needed a desktop PC built that could handle not only graphic intensive gaming, but streaming as well, with a 3D rendered Vtubing character. I wanted to talk with someone first about what performance I was looking for, and why I should choose whichever components, parts etc to put into my build, and must say, Hip is one of the most knowledgeable in the industry, and saved me some money in the process. He even was so kind to throw in extra freebies like lighting and a hub so that I could have a SD card reader! The thing that really made me call here, was that I was reluctant with going to IbuyPower or other online retailers, because you just pick parts, and not everything they offer may be what you actually need, as I found out when discussing with Hip. I think I spent at least a few hours with him, and he didn't even mind nor get impatient to discuss the ins and outs of pc parts. It's reassuring that he guarantees the pc parts, components, etc for up to 3 years, and because they also do in-house repairs, you will be well taken care of, should you have any problems down the line. No need ship the pc to the mainland yourself etc, just bring it in! After determining what the final build would be, price point etc, he completed my pc in under a week! Had I went online, they were quoting at least two weeks to build and maybe another week or two to ship (you know, cause they're building it in the mainland and then shipping to Hawaii so the extra time gets tacked on ). On top of that, Briana and Hip built the pc so clean! Their cable management inside the tower is so organized - No ugly wiring all over the place, like how most companies will ship it to you. They also had a better heatsink too than the standard that most companies use in their pc builds. All in all, I recommend everyone who cannot build their own pc to Hip's company, HPowerComputing - they have extensive knowledge on PC's, their customer service is top notch, and their turnaround time is lightning fast! Not only that, their pricing is not only comparable to, and in most cases a little cheaper than any retailer I've checked online, but even better yet, you can support local business by going this route! read more

H Power Computing - Brought my newly built pc home from HPowerComputing (see my rave review ) - Computers Near Me - Honolulu, Hawaii

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NEVER NEVER EVER USE THIS COMPANY!!! Total rip off on parts and labor. I dont know much about pc builds but he upgraded to a low end m/b, 3 cheap ass rgb fans, generic 700w psu, few led light strips, and cheap ass air cooler costs $1300. I verified each items on Amazon and it was 3x more he was charging...The 3 strips LED lights he charged me $150. This pc was a pre-built from BestBuy $1450. I had no idea he was charging me 3x more. Now I built a new gaming pc...bought all my parts...and Nacron Production charged 1/3 of what H Power charged me to built it...So I built a 2nd gaming pc from Nacron again. Everyone...go to Nacron for any issues with your pc. He will come to your home and the price is very resonable. read more

Hip was super helpful, and rushed our job because he knew I had a deadline. His diagnostics were clear and easy to understand, and he laid out my options very clearly. I recommend him heartily, and will bring all my computer repairs to him. read more

I was given a rough estimate of $170-$1,000 to replace my GPU and PSU. While I understand this is a range, claiming it could cost $1,000 to install two components that I'm providing is absolutely ridiculous. read more

This place is a scam. They overcharge you insane amount of money and their fees are not fair. I went in twice to change RAM. First time i brought my own part with me and was charged over $330 for Hip to work on my laptop right away. The part that i brought was not correct, so i asked how much would it be to order parts through the shop and was told $259. I asked if i will be charge $330 for labor again, so Hip said No its included. Ok, so I came back a week later to install new parts, but now the price was $380 for the parts, which i mentioned to Hip that this is not what i was quoted. And he just flipped out for bringing it up. So my guess is that they will do the job, but they will OVERCHARGE for everything, because their business is not built to create relationship for customers to return. read more

H Power Computing - Computers Near Me - Honolulu, Hawaii

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Their free diagnostic sucked me in, but it was basically just turning on my computer and saying it did not work. I figured that since my girlfriend drove me down there (and I wanted to live) to pay the $170 or so for them to get in there and check out the parts. I was told that there would be text and e-mail updates, but they only texted once to say it was on their bench, and I never got a text after that. I was waiting for the text updates, wondering what was taking so long then I found an email message from them that was about a week old saying what they found out. So, they told me among other things that my SSD was pau. The price they quoted me for a replacement ssd seemed high, so I checked with a couple other places. They both agreed with me that it was really high too and quoted me way lower prices. The price this place quoted me was $399.95 for a 1TB SSD and $699.95 for a 2 TB SSD. And, they said that included a $100 discount. No way bro. At this point, I decided to cut my losses and go with Nacron who had quoted me an initial repair cost that was half what this place charged and included free pick up and delivery. With Nacron I ended up paying $89.99 for pickup, delivery,and repair plus $375.00 for a 2 TB SSD. So, Their repair cost was about half what an Power charged just to test the components. And, I got a 2 TB SSD for less than what H Power was going to charge me for a 1 TB. Not only that but they found that 4 USB ports that HPower told me didn't work actually were fine. When I picked up my computer the tech was very friendly and carried my computer to my car for me. He even took the time to clean off residue from a sticker they had put on the case. They had cleaned my computer which had been dirty from dust. Given the lack of text updates and the exorbitant prices I can't justify going back here. read more

Went in because my monitor was not displaying any images. The was able to get an image on their monitor with my PC. This result told us that the PC was not the problem. The owner then gave me a multitude of options to try at home. One of the options was to reset the circuit breaker for the inlet my PC was using. This worked and now my PC and monitor are working fine. He didn't charge me for this advice. Great service and I highly recommend H Power. read more

Took my laptop in, making sure he knew I wasn't tech savvy. He explained to me what my problem was and how to fix it. I bet there are lots of computer repair shops that would've taken my money and installed something without me really needing it. Thank you. read more

I am a general manager of an apartment association and our computer crashed...it would not let me log in. I brought it into Hop at H Power computing and he was able to diagnose the problem and repair the computer. The best part about it was he was able to backup all my files before repair! He installed a new hard drive and explained to me the problem. He was able to explain it to me in a way that I fully understood. Now the computer works better than ever and I still have all my important files! Life saver! I strongly recommend H Power Computing....plus he has two cute dogs in the shop that are really friendly. Check them out for your computer needs! read more

Came in to get my PC checked out and was ready to spend a pretty penny for them to just take my problems away while I spent the day with my girlfriend. Instead the Owner of this place immediately started yelling at me because of the rust on my PC. I live in Northshore and don't have AC and I understand rust is the issue but the owner yelled at me as if I was a kid in his high school class. He kept yelling "26 years experience trust me I know what I'm talking about". I don't know if he had a bad day or he hates his life but this guy had horrible customer service. Needless to say I left without giving him a single cent. Hope this guy realizes the beach is a short trip away. I honestly hoped one of his kinder employees attended me. 0/10 customer service. read more

I brought my 5 year old laptop in to find out why it would not charge or start up. I was charged $238 upfront for diagnosis of the problem. 10 days later I was told the mother board was corroded and was likely not worth fixing. They then wanted to sell me one of there rebuilt laptops and none of the $238 I had paid could be applied to the purchase. I felt the charge for their diagnosis service was over-priced and their service was slow. I then went out and bought a new Dell laptop for hundreds less than what they were trying to sell me. read more

After several years, I recently updated my PC (again) with Hip at H Power. The experience was like last time. This is a no-nonsense shop great for anyone needing a custom build. I've been using the new build for about 2 months now and it is lightning fast! There is a limited selection of shops like this on island but I'm very happy with the quality and service here. Thanks again Hip! read more

They transferred my information from old laptop to the new one. I would recommend for any computer business. They have parking in front of store and on the side lot. Though one has to drive thru kakaako, it wasn't that bad. read more

I rarely go to computer stores as I usually get most things online, but in this case I needed a hard drive cable for my new SSD and no where had it. although it is a bit more expensive than buying online I needed to get it so I paid the price for the cable. the store front is very nice with high end systems displayed whew that looked like a 10k system that I was looking at that had a very high end Video card and all the lights and bling in it for that high end gamer fortunately my wallet looked thin so I wasn't about to go and get that high end system although like Pavlov's dog I was salivating! They helped me quite quickly to get my cable and I was on my way with just a few dollars poorer rather than a thousands poorer although that system sure looked good! Well for those of you not wanting that run of the mill systems this is the place to go for your high end systems.. Parking is pretty adequate right in front and the guys there are very helpful. read more

When my iMac died today, I called these guys, and I'm so glad I did. The owner was welcoming and quickly diagnosed the problem at no charge. His friendly dogs added a comforting touch to the experience. I was very stressed like most people would be when their computer dies. It was nice to be able to pet the dogs. What set this shop apart were the extra steps taken; the owner let me use his computer to access my cloud information and answered his phone promptly when others wouldn't. I highly recommend him for his exceptional, attentive service, and genuine care for customers. read more

Prompt, friendly, and complete service that I have used for more than 20 years. Both standard and custom work have been used.

Great service, good communication. I used their service to examine my hard drive that wouldn't work and I enjoyed working with them.

What a great and friendly service! First off, I have to apologize because I'm terrible with names but the guy that was helping me was extremely kind and helpful, and even gave me a lot of helpful travel advice. He is such a kind soul, very upfront, and had the cutest and most playful pups! I would definitely come back for any electronic needs. read more

I had a computer issue and found these guys here. Called them up and they said to bring it down for them to take a look at. Diagnosed the problem and I think they could have replaced it that day. Since the computer was there I asked for their advise on how to the computer faster. They had good ideas and I decided to go with it. This meant leaving the computer there. They did the work in 1 week and during this time they kept me informed about the progress through email and text. They will be my go to shop for my computer issues. read more

As a returning customer, two Macbook Pro laptop upgrades to solid state, 2T resulted in excellence performance across the board. Hip/owner and his fabulous team delivers professional service and top quality hard/software no match by their competition. You'd be a mental retard if you choose any other computer repair shop. read more

H Power Computing - Macbook Pro - Computers Near Me - Honolulu, Hawaii

I did not use them to repair my computer, ultimately replacing it with a new one, however I would still recommend this business due to their honesty and complete openness with regard to the cost of repair and the value of the work that you are requesting. It was very refreshing to deal with a business where your interest is of their primary concern, not just making a profit. read more

Great costumer service and amazing work on fixing whatever problem you have with your Mac or Windows computer. They are great on communication and letting you know what the problem is and how much it will be to fix it. They are honest and dependable. I highly recommend them if you have any computer issues. read more

Free diagnostics is $179. I came in with a laptop that wouldn't charge, the owner (I assume?) tried his own charger and then said he would need to open it, that's $179, just for opening and seeing what's wrong, any repair cost is extra. It's a fair price, just not what is advertised. How is that a free diagnostics? They have good selection of used laptops in great condition with 60 days warranty. The owner wasn't wearing any face covering or socially distancing which made me uncomfortable. read more

I have been using H Power for over 7 years. My computer recently would not boot, I took it in to Hip and we decided it was not worth repairing. That was on Saturday, by Monday afternoon I had a new computer, completely restored with all my data! I highly recommend this small business. Hip is a pleasure to work with and I highly recommend!!! read more