If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku Wireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki! read more

Hoku wireless is amazing Always smiling wonderful support for us You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile read more

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is so nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10. read more

Larry is The owner of the shop and a guy you really need for your phone needs. SIM cards, unlock phone, any questions about your phone Larry has an answer! Very knowledgeable guy. Very friendly and caring. Plus shop has accessories for the phones Internet to go devices. I feel it's like one stop for any travel questions. I recommend very much! read more

Great customer service! Im new to the world of eSIM and needed help choosing a plan and getting set up. I live overseas and will be visiting family in Hawaii for over a month, so I need uimited phone services. Larry helped me out every step of the way. A++ read more

BEST PLACE FOR GUAMIES! Im visiting from Guam and my phone is locked so finding a carrier in Oahu wasn't working out but Larry and the rest of the friendly staff at Hoku made it happen for me! read more

I had to print something urgently so I visited Hoku. I was greeted by Larry the owner, who was super nice and ready to help us. He was also helping another group, so I was not expecting to get any assistance until much later, but he led us towards the printing station right away. I was very pleased with my visit to this store which was honestly just a happenstance. They also hold luggages for $5 per item, which is probably helpful for many who are staying in Airbnb without luggage hold services. Highly recommend! read more

What a nice and convenient store to get your sim cards, phone fixed and more, literally speechless cause they even storage my luggage while I was waiting for my time to check in in the hotel!!!! Wait did I even mention they have phone accessories and cool stuffs in here, customer service was on point and thats why I totally recommend this place 100% Thank you Larry and JR for taking care of us! read more

Outstanding service !! great customer care ! Larry Wright was very professional helped me and my company out Big time!! definitely will recommend to all my other contractor friends, thanks again Larry!! read more

Best place in Waikiki to purchase a prepaid sim card. I was assited with great service by their staff. I was only in town temporarily and needed a prepaid sim card so that I could contact my family back home. Hoku made my experience very easy and I will always recommend this place to people that will be traveling to Waikiki in the future. I also went to another place down the street from them but all they wanted was my money and did not care about my needs. So if your in Waikiki and in need of a prepaid sim the best place to go is Hoku Wireless!! read more

Hoku Wireless - Galaxy s4 - Mobile Phones Near Me - Honolulu, Hawaii

Hoku wireless has the best deals! $40 a month for 6 gg of data and unlimited talk and text? Yes please! Also all of the data not used will rollover into the next month! Signed up for 6 months of service! Thankyou to the staff, we were out of the shop within 20 minutes! read more

Not only does hoku wireless offer great service and deals on cell phones and plans, they also offer recycling of your old cell phones and batteries. Its nice to have a location that offers all these services read more

Hoku Wireless - now offering a place to recycle your old phones and batteries! - Mobile Phones Near Me - Honolulu, Hawaii

Excellent Service! Their staff are very friendly and helpful answering questions. I had some issues with my UPS package delivery and they were able to assist me. read more

I arranged through UPS to have packages delivered here. This is great because at my condo we don't have a good way to take delivery so I miss a lot of packages. I picked up a package today and it was quick and easy. This business is service oriented, very organized, and super friendly. If you live in this vicinity, I highly recommend! The location is on the street level in the Ohana East building. read more

Marylou and Jessie are great customer service agents, thank you so much for the hospitality and i'll definitely be back soon thank you!

I've gone to this location on multiple occasions and it's not because of the awesome customer service, products, or anything like that. They are just the only service providers in Waikiki. The used phone I bought off Hoku Wireless wouldn't send pictures. I went in 8 times to try to fix the glitch before buying an iphone 5 at the Mac store down the street. Hoku Wireless shrugged off the problem and never took accountability for selling me a faulty unlocked phone. They should have let me know before I spent $200 on that phone that all functionality might not work on unlocked phones. I have a degree in literature but I don't know about electronics! Embarassingly enough, this is not the first phone I've purchased from Hoku Wireless over the years. I felt resentful for buying the first phone from Hoku Wireless back when they were still over by the International Marketplace because the sales associates were so snobby, even back then. The agents didn't get much more helpful at the newer location at the Trade Center. I should have listened to my gut feeling because if I chose a more helpful location like I have now, I would have saved time and money and heartache. On Yelp, Hoku Wireless gets a one "hoku" rating from me. The island's not so big. So you should get out of Waiks and choose another service provider, if service is what you are seeking. read more

I needed to reload my H2O data plan,I went there and got my refill,but they refused to help me to activate the data despite i told them that was the first time I used it,it will upload itself they said. WRONG! I had to go to another place with more helpful staff next day,and the guy downloaded some sort of settings/APN to allow the data go through. The adults who work there have been always nice and polite with me,but not the girl who was there last friday,those people that you can tell have the brain melted for the heat and they dont want to move a finger,just stay there and drooooool....... read more

Excellent service! I bought HO2 phone service from them. Larry was very helpful with suggestions, he set up the new service on my new phone and answered any questions I had about the service. I did not have to call the company's customer service when I had a couple of hiccups at the beginning. Highly recommend! read more

I walked in after seeing reviews on yelp. Reviews general looked good and I had a great outcome myself Took five minutes and got my Sim card 40 bucks for unlimited text data and talk for two weeks. Wife got the same deal been out for three days everything works fine!! Of course yeah you know you have to have an unlocked phone. Mine is GSM. Mines from Fido in Canada who has the worst roaming plans in the world. :) read more

I switched providers to Go Smart today. For a long time, I was with Verizon paying ridiculous fees $100-$140 per month for 2 1/2 years. It was $80 each month for 2 GB data, but with data overage age, I was paying extra for additional GB. First it was 3 GB, then 4 GB, and finally 5 GB... For a long time, I was locked in a 2 yr contract so I couldn't switch providers right away. Well, that's what happens when you get a smartphone for free. When the contract ended, I just couldn't find the time to switch providers, but after several months I finally decided to switch. Now, I am paying $40 for a 5 GB plan, saving about $60 - $90 a month. I used to be technology literate, but not anymore. I feel real dumb and should have known how much I should be spending. I learned a lot today and I'm glad that I made the change. From today, I'm going smart. The people that work for Hoku Wireless are awesome! Props to Larry and Jason!! When I was at the store, Jason and Larry were there. It was mainly Larry that assisted me. I walked in and wasn't sure what to ask, but Larry came up to me and approached me. Friendly and helpful guy! These days, customer service provided by many people are below par, but surprisingly he was very, very helpful. He answered all my questions and provided very clear explanations. I don't know much about phones, providers, but after today I feel a lot more confident. I can walk away feeling happy. Now, if there are any questions, I know who to see. Hoku Wireless's service is awesome. You can get a good data plan, unlimited calls and text for $40 for a 5 GB data plan. If you need more, you can get it for $45 for a 10 GB plan. You might wonder if Hoku Wireless targets just tourists and costly than other stores. Nope! I'm a local living in Hawaii all my life and they were able to fulfill my needs. This store is for tourists, locals, basically for everyone that has a phone. read more

Great service, and great prices! Definitely recommend this place to anyone looking for a SIM card in Waikiki!

JR was very helpful with getting our new SIM card! Great customer service and awesome prices! This is the place to go if you're from another country and need your cell phone to work! read more

This is your go to store in Waikiki for phone and WiFi needs. They offer the best deals and also have rentals for large groups. For travelers from around the world they have the Sim card you'll need to stay in touch with family and friends so definitely stop in to see them. read more

Great place to get SIM cards here along with other phone help! Very nice and know their stuff here! Highly recommend! You can even pick up UPS packages here and drop off if you have a label already. Very convenient! read more

Hoku wireless gave me a hotspot to rent for just 35$ for 7 days . Which I requested where else can you rent a hotspot with unlimited data for that price ! Excellent service I highly recommend them. read more

Fast, simple, very helpful staff. It seems like most of the bad reviews are people that have issues with their phone or service that they DID not buy from Hoku. I had no issues at all and they were super friendly! read more

Friendly management. $40 SIM card for a month of international calling and a gig of data.

Best service I have received in... well probably forever. I bought an at&t plan at Hoku that didn't work well in my area and they went out of their way to find a plan that would work. Really a rarity to receive service like this in our day and age. I will never go for anyone else for cell service as long as I live in Hawaii. read more

Dropped in to Hoku Wireless for a sim card to take me through my 10 day stay in Honolulu. JR was so helpful and his service was delivered with a smile. The best deal in town with A+ service! Highly recommended. read more

Hoku Wireless has a great staff and is the place to go for cell phone and prepaid sim card needs. They also do unlocking so you can use local sim cards. Looking for a phone they had Note 2 and galaxy s 3 last time I was there. Might go back to get the clear wireless internet. Unlimited 4g!!! read more

Hoku Wireless has helpful and friendly staff and is the place to go for cell phone needs and computer repair. Products: T mobile, Mobi, Red pocket, Simple Mobile, cell phone chargers, cases, new and used unlocked cell phones of all brands including: iphones, Lg, Motorola, Nokia, Samsung, HTC, and others. read more

Been there once to pay my phone bill, the gentleman working said the system wasn't working but was kind enough to call the other location to continue the process and saved me time walking to the other location. Much mahalos for that. read more

Was looking on a great deal with a prepaid sim card, and after paying $40 simple mobile plan with only 4 gb of 4g a month, i got a good plan through go smart for $45 a month for 12gb, the staff was very friendly and had me in and out within 5 min, talked to a guy named larry who was very helpful and friendly, i recommend these guys for any prepaid plans and service, not only were they very helpful and friendly but very professional and detailed about what i was spending my money on, unlike da kine wireless, they just wanted me in and out and saw me as a quick sale, didn't have much knowledge about what they were selling and not so friendly service at all. read more

The best price,plus exceptional customer service! Five stars in book.. They got the cheapest deals for international, was able to get a plan for $29 dolars with 1000 min to call home! Now i pretty much call home evey week for free! :) read more

Highly recommended! Here for work for a bit and needed a SIM card. I was in and out in five minutes! Great customer service. Explained all of my options and got me taken care of right away. $50 for 10 GB plus unlimited text and calling for one month package. Great deal! read more

Number 1 in customer service, best place in Waikiki for quick and easy Sim card replacement, I work in Waikiki and send everyone that need any cellphone service to come see these guys , friendly and knowledgeable. Very professional, , great place well recommended. . read more

We were looking for a prepaid SIM-card that allows us to surf via cell-phone on Oahu, Big Island and Kauai and explained our travel plans to the clerk. He promised the reception would be great on all three islands, even with 3G. Bogus! On Big Island and on Kauai there is simply no 3G coverage with T-Mobile! We ended up using about 90 MB on our 2GB on a lousy and almost non-existent 2G-network in three weeks - prepaid for $60! The cheat knew exactly there was no 3G reception with T-Mobile and he even knew better we wouldn't come back to Waikiki upon telling them our travel plans! I should sue them! read more

this place is terrible with the worst customer service ever! i had called them numerous times in regards to our account. mobi told me that they had cancelled our number, with no notes to why they did so. i called and spoke to some idiot who barely spoke english and continuously tried to over talk me! he said he would get back to me and never did. i went to a mobi dealer and the employee there called him about the situation. he said hed give her a call back in 5 minutes. not sure if he ever did because her store was closing. i called mobi customer service and they said hoku wireless's dealer number did not reinstate the phone. i am so pissed off because not only did i have to pay $30 to reinstate our phone, but i also had to pay another month of service when i just paid the bill on the 28th. so sept 10th i paid for another month when september didnt even go by. the idiot who works here is just awful, its clear they messed up and made a huge mistake and no one wants to come forth with it. i am going down to their store within the next week! this is ridiculous! the mobi dealer i went to even told me the gentlemen is lying because they can see exactly which store cancelled our service. i will be writing a follow up once i go down there!!!! awful awful awful beware! worst place ever. read more

I'm not exaggerating when I say that this place totally saved my vacation! I was in desperate need of a new phone because I foolishly dropped mine in the ocean and it went completely dead. I thought that I would have to rent a phone and purchase a new SIM, but Larry was able to give me a great deal which allowed me to purchase a decent phone that I could take back home and continue to use with my original plan! He even hooked me up with a travel SIM so I could start using the phone during my vacation! This proved to be incredibly convenient since it allowed me to make all my plans and reservations on the beach (before that I would wait till I was on wifi back at my hostel). I strongly recommend this place for their incredible customer service and for their aloha spirit! read more

I've been to this place 3 times in the last month. Each time I've dealt with a different staff member and each experience has been worse than the last. The staff is so rude that I feel like I'm in the mainland every time I stepp in the door. It seems like everyone there hates their job. If you absolutely have to go there, don't bother being polite, manners are not something they understand. read more