I believe her name was Kacey. Forgive me if I spelled her name wrong. She was very professional and courteous. Even after her work hours she kept in contact with me amd helped her out. Many mahalos to her. She went well beyond my expectations. read more

Poor service The app doesn't work on iPhones Technical support is horrible Avoid this company read more

Stop raising there prices Had to wait a month to get a service to fix my cable Hard for seniors to follow instructions over the phone read more

I arrived at the Kahala Mall kiosk at 9am. on Wednesday, April 22, 2026. A sign prominently displayed said "Will return at 9 am." apparently posted at close of previous day. Nine am came and went, as did 9:15, 9:30. 10;00am and 10:30, when I gave up and left, , thinking that for this kind of service I would be better off waiting in the long line at any other Spectrum location. No matter the wait time, you know that at some point someone will help you. No mystery no-show employee to worry about. Hope Spectrum is not paying the guy fo not showing up. I am checking out other providers who care more about customers than Spectrum. read more

Absolutely HORRENDOUS overall service, not specific to this location. Representatives REFUSE to cancel service without giving one the third degree and asking questions which do not pertain to cancellation. They sound like total shyster unscrupulous characters on the phone. Glad we are leaving them FOR GOOD!!! read more

We've had Spectrum for the past 20 or so years. We called for service because we had trouble with the internet, oh my god, Christian came to service and was absolutely the worst serviceman ever. I know you work for Spectrum but be a little helpful on suggesting things on connecting even if not a Spectrum part. We tried supporting them all this time but now with their sucking service and increasing charges. Bye bye bitches, we getting another service. Don't like writing negative reviews but had to get it out of my system. read more

Mason, helped us out to today ....Amazing customer service ... He explained everything clearly and professionally ... Thank you! Mason ...

Online customer service for canceling Spectrum is predatory, rude, arrogant, and totally useless. I would never use them again or recommend anybody ever to use them. They train their cancellation people to make it as difficult as possible to cancel. read more

I called in to the Retention department to lower my 3 accounts and Marlon (out of Texas) did help me. However the terrible part is he convinced me to switch my primary residence to them from what Telcom my husband set up the new router and modem just fine and our Internet was working! When I disconnected my Hawaiiantelecom service our new connection also disconnected! We had time Warner cable years ago and it turns out I need a whole new connection and technician to set up a new line. Now we have no internet until the tech comes out. Thankfully the appointment was for today the next day but we'll see how that goes. I work from home and Internet is mandatory! read more

Aloha Residence who checks this page, I am currently a Spectrum Kiosk Worker at the time of this post. I do apologize the inconvenience the Kiosk employees say or do whenever a customer comes up. What we really can do is check your billing, place orders in for Internet/TV/Mobile. That's legitimately it. We are a completely different department than the ones from the stores (and yes the workers are worse at the stores). It kinda does pain us employees that customers come up to us wanting to return or exchange equipment as clearly we don't have the capability or capacity to do so. People and even online gets are misinformed as well. The Kahala Spectrum Kiosk, IS A KIOSK, not a Store. I do understand it's frustrating for customers that we are an inconvenience here and consider us as "useless". But to run it down simply, the inly exchanges we can to here is remote, in which is limited because stores has priority over equipment than the kiosk workers. If you do want to return Equipment you can go down to the Spectrum Store (preferably Kamehameha Shopping center rather than Ala Moana) OR return equipment at the UPS. Spectrum is contracted with UPS. If going to the stores is a HUGE inconvenience to you (in which it is), go down to the UPS, Return your unwanted equipment. If you haven't already cancel your service, call the local # (808) 582-6100 So sincerely apologies again for anyone that did not like their experience at the Spectrum Kiosk. We're pretty much here for information and first time sign ups for your Internet/TV/Mobile. read more

I just wanted to return our cable modem After cancelling our internet service. The guy at the kiosk can't do that. That's really nutty - he was just standing there. I went to Spectrum Ala Moana where returning the cable modem took 45 minutes. This company doesn't care about customer service. I'm glad I moved to Hawaiian Telcom. read more

Worst. This is what I found from them. If you want to continue getting introductonery price, call in a month before the price hike to cancel, so that they can extend you the same price. I didn't know the trick and I was paying $75 a month. This is what I was told when I call in for cancellation. If this is not true, the company should re-train their customer service. Retention rate is important for them. read more

Spectrum is the worst service ever. And is also very hard to cancel. It took us several calls to get cable and telephone removed and just keep our internet, which I would also drop in an instant if I have another option. My husband and I are lucky enough to have the ability to work from home during the pandemic and yet often had to go into the office because the service would just drop in the middle of the day. The drop in service would then follow with an email giving an estimate of when service would come back. This email would then be followed by several other emails where they would give later and later estimates of when they could actually get service back. On top of everything, I was involved with a hit and run with one of the spectrum vans. While waiting to turn left I was hit from behind and the spectrum can quickly sped around me and away. In summary, bad service, bad customer service and illegal practices. read more

This location seems to only work when they want to or when they can sign you up. They prefer to stare at their phones even if you're standing there looking at them waiting for non-existent service. read more

Spectrum - Employees on their phone and probably on the clock at the same time. - Television Service Providers Near Me - Honolulu, Hawaii

I didn't realize that Spectrum had a location at Kahala Mall but they have a store in Ala Moana Center. Their kiosk is is located near mall entrance by Sees Candies. On right is Simply Organized and behind is Minamoto Kitchen kiosk. I asked a male employee 2 questions about remote control and cable box. Spectrum mailed a new remote control and charged my mom $10.00 for it. My new remote control buttons sometimes get stuck so he suggested to toggle button. My cable box on off button once in awhile doesn't turn on and I turn off my surge outlet and it will reset. This occurs when it rains. He said that the rain doesn't affect the cable box and call customer service to reset cable box. My mom had a better cable box with clock and better remote with no problems at all. If Spectrum had made better quality cable box and remote control for mass production to convert cable users from analog to digital, then customers like me won't be angry. My apartment building has Spectrum set up and neighborhood doesn't have another company's service setup. read more

The most un-user friendly company. Rude customer service agents. They want to take your money but not provide the service promised/expected. read more

Reliability and pricing. Cost goes up monthly. Service goes down. Reliability is weekly service failure.

Like a few of the comments said, the employees working here are useless. They're usually on their phones or playing games on their computers! Must be nice to get paid to loaf off all day...then you ask them a question that's kind of important and pertains to their company, and all of a sudden it's like "you'll have to go to our mothership at Ala Moana". So, besides trying to sign me up and maybe snagging a commission or two, they no nothing, and don't know how to help you. Spoke to a female worker about my account, she made an appointment for me at their mothership and just to confirm the appointment, called the Spectrum office. Guess what? The employee did all my account information over the phone! I then went back to Kahala to vent a little about the workers' incompetence and was met with a boring "don't what I can do for you"! What a joke!! read more

Ok, cable companies all over the country have the worst reputation. They suck, I get it. But can they at least work on customer service? We went to the Kahala kiosk for change of account service. No, they don't do that there- only bill payment and exchange of remotes. Hmm... so much for full service. So we go to Ala Moana store. Line wrapped around the corner of the store with lots of people inside already. I try to call on the phone... I aged couple years while waiting to get connected with a live person. So what happens to kupuna that don't have the know-how or stamina to deal with account changes and such? AND in addition to this, every time it rains hard, the service goes out. I've called and was told, it doesn't affect the service. Funny, I was told by another Spectrum agent that this sometimes happens. Too bad here in Hawaii we have only two cable/wifi companies. Where would we go? read more

I asked to cancel one of my accounts as I am moving back to the mainland. The technician cancelled my mainland account accidentally and called me to let me know what she had done and indicated that she could not undo the action. At first I thought this wasn't a big deal, until I tried to renew my account that Spectrum had accidentally closed. They wouldn't activate until I waited 30 days unless I used another name. To make matters worse, I have to replace all the hardware so Spectrum effectively shut down my mainland home until I get home to reinstall the hardware. And then, as much as I had already been inconvenienced by Spectrum's mistake and inability to reverse an action... the guy tried to up-sell me. He tried to pull more money from me on the tail end of screwing me over. I'm continuing my service with Spectrum, however I don't think I could honestly recommend them as a service provider after being shown their inability to ensure customer satisfaction. read more

Scheduled my service to stop on the first day of the billing cycle. They charged me for that entire month. It is in their terms, but it's pretty irritating to pay an entire month for zero days of service. Just want to warn others from making the same mistake. read more

Spectrum's customer service is deplorable when dealing with unhappy internet customers. They lost me and others in our apartment building to T-Mobile internet due to Spectrum internet rising prices and elimination of bundle discounts. Their response to my complaint was an invitation to find another provider - so I did, along with others in the building. And two months into T-Mobile and we are pleased with service and overjoyed with internet less than 1/2 the price of Spectrum. Now Spectrum is sending me an invitation to return offering savings almost 1/2 price with "no contract". NO CONTRACT allows them to raise prices as they see fit. They should know that retention would have been less costly than trying to win back unhappy customers. read more

We had a cable television problem with Spectrum. Called for support. They dropped the ball and did not follow up. Eventually with my follow up it was fixed. I called to ask for a credit. After all we had gone through they offered me a 99 cent credit. I was so mad and still am. Its a shame because their technicians that come to the house and some others are great but I got the C Team today. Didn't have a clue its easier/cheaper/better to keep a customer than get new ones. FAIL! I don't recommend them for TV or internet or phone service. They are a conglomerate with one thing in mind and its not good customer service. Too bad for long time loyal customers like me. I'm just a bill payer to them. But not for long! #spectrumsucks #spectrum sucks #Chartersucks # Charter sucks read more

Please be aware of the Scam! when you want to cancel the account, be sure to look at your statements cycles, if your late 1 or 2 days, spectrum will charged the whole month read more

Tried to go to the Kahala Mall kiosk 3 days in a row. There's a sign that says "be back 10AM" but no one ever there!! Just needed to drop off my wifi :( read more

This month's billing went up $25! In Hawaii they're the only game in town besides Dish network. During these pandemic times with the all the current inflation, they increase their prices, A-holes! read more

Fraudulant practices when you turn in your equipment, where they continue to bill you even though you have cancelled services.  They will rip you off of an additional month once your account is closed stating that you did not cancel before the billing cycle is terminated, even thought that is not true and will hound you down with a credit collection agency.  If you want this unscrupulous company to steal 120.00 from you at the end of the sporadic and mediocre cable service, go for it!  Enjoy your Spectrum service while you know that in the end, you will no longer have your cable box or service but they will continue to take money from you as most corporate thieves do while threatening your credit history.  Terrible service,  dont get involved.  Get it through the air and use a wireless box to get tv through the internet instead. read more

Our internet and phone service went out two days before our grand opening. They earliest we could get our modem swapped was 3 days later. They didn't show up for the appt and rescheduled it without contacting us. Absolutely the worst customer service on the planet. And we have three accounts with them. I don't know why they changed their name. They are still crappy ole Time Warner. read more