Terrible service. Ruined my plan. Change plan for more expensive while lying saying it was going to be the same. Added phone protections that I didn't ask for. Charged for setting up without asking. Monkeys could do it. Why would I pay! read more

TAYLOR FUGA........AMAZING! I was really surprised how she was respectful, kind, and patient with my dad who wanted to upgrade his phone. I did not expect such an amazing and easy experience with Verizon when it comes to purchasing and setting up a new phone. Taylor knocked it our of the park. I strongly recommend you come and see her and the amazing sales team located in the Kamehameha Shopping Center. I will be back and you all have gained our confidence as an 18-year Verizon Customer. Well, done Folks! read more

This shop is really small and lacking in workers. If you have the patience to wait for assistance. I called before arrival but no one answered after 4 minutes. I decided to check it out in-person, No one acknowledged my arrival and I have been waiting for nearly an hour for service If you need service, best to go somewhere else. read more

12/01/2025 I stoped by in person to buy a new phone w/ new line. There was none in stock so they placed an order and would call me when it's ready to be picked up. They called, I go back and they sold my phone to someone else. This happened THREE times. The privately owned third party Verizon store lacks management, staffing & care of customer service as sometimes with my many visits at this location I would be waiting in the front for 30 min - 1 hour alone in the store front until a kid walks out from the back after break time or their nap time. This Verizon store is a privately owned third-party store owned and ran by a third party. This is NOT an actual Verizon store. This means everything is marked up in price, they have added fine print fees if this matters to you on everything. Want them to setup your phone? You'll get their labor bill on top of whatever the phone costs. 01/18/2026 I finally got a phone. Noticed I said "a" phone. Was not the right color I ordered, at this point three times ordering a phone I was going to take whatever color they had. Otherwise I would have had to go back to the store and order for a fourth time again. After I got my phone set up I purchased a screen protector at the store. Lauren was the employee who helped me from the start. She told me their screen protectors had some warranty if it cracks bring it back and they will swap it out for free. One of my many visits at this store I spoke with Lauren and tried explaining my issue and I'm just trying to resolve it and get a phone; I was told I am more than happy to leave and go to another Verizon store if I'd like and they could refuse service for any reason. 01/20/2026 I tried to use my hotspot so I go to my settings.. comes to find out I don't have personal hotspot because I don't even have the right phone plan I asked for! So Lauren again did not set up the account properly. 03/11/2026 I had cracked my screen protector and decided to go see if this warranty was real. (I had low hopes) just so happens Lauren is working again so I thought she could help since it was her the one that told me to come back if it breaks. So the warranty does exist, however there is a $25 fee. So for the price of a new one is their fee. I did not want to even inquire about my plan being wrong, and not even having a hotspot. I will be going to an actual Verizon Wireless store somewhere on the island. This third-party Verizon store is very poorly ran. Long wait times for customers (2-3 hours on any given average day). If you go and talk to other customers you realize there's a lot of similar issues. Easily correctable issues which is why I believe there is a huge management issue. Everyone iv seen working there appears to be a kid in high school or freshly out which is great, with the appropriate supervision of an adult and experience. Who ever owns it clearly does not know what's going on with their employees. I have more to say but ran out of character count. If anyone of importance reads this and would like more information I will gladly email this and attach the rest of the unresolved issues too. read more

I rarely ever leave reviews but this store is that awful. Went in today at 1pm to pick up a new phone after starting a new plan online, and the in-store rep was absolutely terrible. He continuously questioned the plan I recieved and got upset with me when I didn't have information that I did not know I was supposed to have. He was incredibly passive aggressive and seemed like he genuinely just did not want to work. It was so bad that I cannot trust this store and have since gone to other stores despite this one being closest. Will never be doing business here again. read more

Taylor was super helpful. She was able to help us with our phone order for our business and get some business extras set up on our account. She pays attention to detail and made sure we understood everything before we got locked in. Taylor is always friendly with a smile and willing to go the extra mile for you! Absolutely pleased! read more

Horrible service from Young he expected us to do everything on our own refuses to help us until I got loud. We usually get great service from Lauren here but this guy is a cocky sassy joke. read more

I went to this location because it was the closest to my home and the Verizon agent I spoke with said I could go here. I ordered the 17promax and received the 17 pro. I made an appointment for 10AM. I arrived few minutes early there were only 2 lady's working both helping someone. A few min after 10AM she ask if I was waiting for the 10AM appointment I said yes. She stated she was running behind. I said okay thinking maybe 15 minutes max.. no it was 49min later. She was talking story with them no sense of urgency to help me while I had made an appointment for 10AM. I waited an hour for nothing. When I asked if she could call the other two locations to see if they had the phone in stock, she said I can't do that. She was rude about it too. I then told her you know common courtesy if someone makes an appointment for a certain time you should call the customer to let them know your running behind schedule. She then proceeded to tell me I don't have your information.. then why does Verizon make you make an appointment with all your info. Also the other lady that was there never acknowledged me and was helping an old man that clearly didn't know what he was doing. Worst customer service here. Go to the on on Kapiolani by the mall they helped me as I walked in no problem. And got the issue fixed with great customer service. read more

We were greeted right away when we entered the store, it was a Thursday around noon. Taylor, Lauren and Nicole (and Alaia a little bit too) helped us get the best deal for purchasing new phones. They were very helpful and even though we were there for a couple of hours, it was worth it. read more

TAYLOR assisted me with a technical problem and solved my issue right away. She was super helpful throughout the whole process, would HIGHLY recommend her! read more

My husband goes to this location because it's the closest to home and only time he and so many others have! But shift change needs to improve back up at the front. It's always busy and one person working. The service sucks because they can never figure out what is wrong with the phone watch. If the watch needs repair or trade-in let's get this over with! Then magically the device starts working and seems fine. But back home to it acting up again.....Every time we come here it's about a 1-1.5hr wait and they send us home with the same problem :/ read more

Everything! Maybe stop deceiving and lying to your new customers. Lauren K deceived and lied about all the accessories for my 2 phones was only gonna be for $76 because of a promotion deal. Anybody would've been amazed and excited for that deal. When she said the amount was $540, I was like damn, taxes are hella expensive!! She made me think the majority of the $540 I paid was coming from taxes and installation fees and set up fees!! Instead, She charged me for each accessory and all of it came out to over $400. I wish I looked at the receipt before leaving the store but because I was there for almost 3hrs, I was just excited for the new phones and wanted to leave asap! But when I got home, that's when I went through the receipt and realized i paid for each accessory and it was like I paid $76 for each accessory‍‍ like I said she charged me over $400 for accessories alone and the taxes was lil over $100. Man, you cannot trust these people! All money hungry companies!! I'm here at the store returning all these stupid accessories that I could get cheaper from Amazon! read more

Verizon - The Verizon Store at Kam Shopping Center - Mobile Phones Near Me - Honolulu, Hawaii

Great customer relationships and just right down to helping others ASAP when possible answers questions and needs to their experience

Lauren was super helpful. I went in there thinking I was just gonna get the basic iPhone 13. She was able to help me get the iPhone 14 (which is what I actually wanted but didn't think I could get) as well as a great bundle too! Definitely recommend her for future purchases and I'll be back again! read more

Verizon - iPhone 14 - Mobile Phones Near Me - Honolulu, Hawaii

Fantastic overall experience. I left T-Mobile after many struggles with them, walks around the corner and signed up for Verizon. The customer service alone is leaps and bounds over what I received at T Mobile. Ray/Rey helped me sign up and everything went well. After a few days I noticed my new phone was acting up and glitching, I called Victra and Verizon customer service and they made the exchange as easy as possible. Better customer service and 5G phone service as well found here at Verizon Also I been recently helped by Jamar my last f and visits, fantastic customer service as well and helped me out a lot. Very pleased with this Verizon location! read more

stupid customer service provided by local chinese/ japanese salesman who was not motivated to assist customer and he was sitting his butt nothing to do!! if you hate customer service quit retail!! no wonder this store is always empty!! read more

Lauren is the BEST sales rep that i've ever experienced at Verizon!! Very knowledgeable in what she is saying and selling. She knows her job well. She can sell water for real!! Transactions went very smoothly, very quick , and very pleasant to do business with. If she's not yet a manger, i'd definitely make her one!! i do not live any where Kam Shopping center just happen to be in the area and walked in to Verizon but i definitely will make the drive again if i ever need another phone and the only rep i want helping me is Lauren! I will send everyone that i know to Lauren at Kam Shopping Center. i'm read more

Aloha, I'd like to first start off with a huge thank you to Lauren and Brisen. I came in a day before my trip to get a new phone and Lauren helped me + Brisen assisted. I am very thankful because I came in last minute, asked 21 questions every 5 minutes and for their patience. I was changed to another plan, put onto my own plan, assisted through gathering what I wanted and needed, recommend many good opportunities and got all I wanted and needed done. Lauren was so patient and helpful through the whole process and so kind to find the best solutions and price. Brisen helped when things got a bit confusing and also helped many customers while Lauren was answering and helping me out. I am really thankful for their help. SATISFACTION GUARANTEED WITH THESE TWO. Mahalo. read more

Chad and Riel we're fantastic. Took care of all our various situations. Switch numbers on phone, buying a new phone, transferring all files putting on screen savers and new phone protectors. read more

After so many years of asking my husband if he wanted to switch carriers, he finally gave in to going in for a inquiry - he said if we were switching carriers, it'd be with Verizon, since they're known to have the best coverage. We went in and was immediately greeted by Leslie. We ran the numbers and after realizing that we'll be basically paying almost the same amount as we were with Sprint, we figure we might as well switch over, cause we'll at least be getting much better coverage. Leslie walked us through the whole process, explaining everything and was very thorough about it all. With the plan we got, we were able to get phone case, liquid screen protector and pop socket & for free - we basically didn't pay anything out of pocket for the accessories. Leslie is the definition of customer service - she doesn't make you feel pressured to join, answers all your questions, and makes you feel really comfortable. read more

Complete ripoff!!! I switched from ATT to Verizon during Christmas and took advantage of free phones. I got the phones from Verizon Windward mall and then set up appointment with Victra to have my numbers ported. I spent 45 minutes there and paid $20 for new sim cards. They never got my new phones working. The person claimed i needed to return the next day because he had to call the mainland. I didnt believe him for a second. Clearly, he didnt know what he was doing. The next day, I went back to Windward mMall Verizon who took 15 minutes to port my number WITHOUT calling the mainland. Very professional and quick. they obviously knew what they were doing. please be careful of "authorized retailer" I went in, paid $20 and didnt get my phones working. read more

BEWARE* THEY WILL FORCE AND LIE TO YOUR FACE TO BUY THIER ACCESSORIES* Came in to upgrade my sisters phone, sat down and ask for specials, no specials. (prob was a lie) All i wanted to do was get the iphone and nothing else. This verizon employee told the fee was $300 WITH free accessories told her i didnt want any accessories because i could buy it somewhere else. (Already iffy about this high price) it was pretty weird because the last 2 phones i upgraded did not include this mandatory $300 fee, again i said i did not want any accessories. Asked her if i took it out will it still be this $300 "upgrade fee" , she said, "Yes with or without the accessories you will have to pay $300" then added its because of "inflation" . It was a sunday afternoon so i didnt really pay attention but glad i looked at the bill when i dropped off my sister that night. Its $35 for the upgrade fee and $29.99 for the in house labor upgrade. I was lied to, so i could buy all the accessories that deemed "free" BE CAREFUL AND DONT BELIEVE THAT ANYTHING IS FREE HERE. ALWAYS ASK ABOUT ANY TYPES OF CHARGES AS WELL. ADDED THE 1 star because i got my refund. read more

Taylor Kainoa and Chad best service ever. Very attentive and super friendly. I highly recommend this place for all your cell phone needs.

Been coming to Leslie for a while...she always is a great help with accounts and phone upgrades. Currently picking up the Note 9 upgrading from my Note 8. Everytime she let's me play with the phones and alerts me to the best deals. The whole staff helps to get the best deals on accessories and phones. Super happy! read more

Was really happy with the customer service. Taylor was very professional at answering questions. Easy to talk to. I love my new note 20. Chad the manager was also awesome. I would recommend anybody with verizon to go there. read more

This store is not owned by Verizon, they just sell Verizon products. Do not waste your time!!!!! They were not helpful and very rude. Do not recommend this store ever. Go to an actual Verizon store!!!! read more

The customer service at this store in the Kamehameha Shopping Center is outstanding. I purchased an 2 iPhone 12 pro and was assisted by Jastinne May. She was very knowledgeable and technically proficient in setting up our new phones and was able address all of our concerns. She is a gem and I am glad that we chose this store to service us. I would not have any reservations in recommending Jastinne May to my friends and family. . read more

Very impressed w Mgr Chad Shishido n his Staff at Victra in the Kamehameha Shopping Center in Kalihi My sales rep Kainoa Stant gave me excellent Service. read more

As a steady customer of at least three managers, many years, from their first location in the Shopping Center, I was amazed once again. I was helped by Kainoa, a very hospitable gentleman Who treated me like family, and it was the first time I met him. Every year we go in to get the latest iPhone that comes out because one of our companies does extensive social media work. VMAC Consultants. The process of upgrading is not always fun, sometimes tedious, and with poor communication, things can go wrong or let's say just not as planned. Kainoa was the solution and prevention of anything possibly going wrong or undesired. He explained everything thoroughly even educating me on things I did not know, tech stuff. The process was seamless this year, this guy is amazing, and so are the rest of the staff. I highly recommend that you ask for Kainoa, and highly recommend this location of Victra. You can also find him at the Kapahulu location. Ohana style all the way, expert salesmanship. Mahalo Kainoa. read more

Needed to learn how to use the QR barcode function on my Samsung A-50 to do an Amazon return. On my first visit I had Taylor assist me and she took care of my QR code issues and I was good to to. A few days later the Samsung Notes wouldn't display the QR code unlike when Taylor was assisting me. Something had changed since I left the store. I returned a few days later and Chad was available to assist me. Chad very patiently worked through a lot of things on the phone that took a bit of time. Absolutely no fault of Taylor. The phone had made internal changes in the interim. Chad, as I mentioned, very patiently did his problem-solving, trying various approaches. It took a while but the issue was finally solved. Chad also showed me a valuable short cut for future use. I'll be sure to return, if necessary, lol! This location is very convenient for me and the service was top notch. read more

Ericson helped me with all of my needs! He was very patient, attentive, and helpful. He gave me the best deal for my business and family!

I decided it was time to make a switch from T-Mobile because their cell and data service has been waning recently before and after their merger with Sprint. I went in on a Saturday and was immediately greeted by Leslie. We sat and talked for awhile about what I was looking for and wanted in a cell phone and plan. I decided not to make a purchase that day because I needed to do a little more research. I went back the next day (Sunday) and was again immediately greeted by Leslie who remembered me from the previous day. Leslie helped me with my purchase from start to finish explaining everything along the way and making recommendations to setting up my online account, passwords, making sure I get my discounts etc. Everything I needed to know to be completely setup once I left the store. The store can sometimes get busy, especially because of the Covid 19 pandemic but there are also many of times when you can get service immediately. I am completely satisfied with my purchase and would definitely recommend going to this location for all your Verizon wants and needs. read more

Beware shopping here. Employees here are constantly changing. Not sure if management or job is bad. Just recently purchased a new 5G device and had it ship to the store. I normally order through Verizon site, but decided to give them a try. I was shocked they have service charges which others don't as part of the sale. Be aware of their hidden fees. Also they are not very upfront on what theses fees are. They have a "setup", which other retailer or anyone can do themselves, as part of the sale.They try to glorify what is being done. If fees needs to be charge for business survival, advise what they are at the beginning for transparency. Just be mindful on what they will charge you for. read more

I had an extremely great and positive experience upgrading from an iphone 6S to the iPhone X thanks to Shayden and Jenssen. Thank you both for your awesome customer service. I will return to this location every time! read more

Came in today to Victra Verizon at Kamehameha Shopping Center to upgrade my beaten up old Samsung S7 Edge. As soon as we walked in we were greeted by the Verizon Staff. We felt very welcomed and the staff there were amazing! We received such positive vibes and attitudes from them, we already knew we were getting awesome service. They were very attentive, knowledgeable, and patient. They pretty much delivered to all of our needs. From the upgrading cellphone plan updating, everything went smoothly. Huge thank you's to both Jayreen and the store manager Eric for hooking us up with a great bundle package deal that fell right into our budget. They went through great lengths to make our purchase more affordable by offering ways we could save a few $$$. Highly recommended place to go to for Verizon Carriers. Will come back again in the future. read more

I was a little sketchy about coming in at first but I've been wanting to change my carrier for a while now & im so happy I chose this network and this store to come into. I felt super welcomed once I took a step inside. Everyone was so eager to help out. The staff itself were awesome but the the sales rep that helped me out thru the whole process was amazing!!!! Jayreen not only explained to me all the pros and cons but she also made sure I was happy with my choice of switching out. My new phone is great and yaaay to better service. So glad I switched out. Thank you Jayreen for being so awesome!!! Definitely recommending all my friends and family to come see you!!!! read more

Worked with Chad to upgrade my daughters phone to an IPhone 12. Chad provided great service and made the transaction one of the easiest and quickest phone upgrades we've ever had. Chad was also able to order and have the phone in the store in just two days. Thanks for the great service and experience. read more

The Kamehameha Victra team has what it takes for customer service and helping you with your device thanks to Leslie and her team mates great job read more

Leslie at the Verizon Kamehameha Shopping Center is always friendly and helpful. We bought two phone cases there and she provides great customer service. read more

Taylor was very helpful and very friendly. She was an exceptional salesperson. We will definitely recommend her to anyone who wants to get a new phone. read more