I'm writing this review because I sincerely hope it prevents another family from going through what…read morewe experienced at this T-Mobile location. We have been loyal T-Mobile customers for more than 10 years, have never missed a payment, and I am extremely disappointed by the way this situation was handled. We were offered a promotion involving new Galaxy watches for our two children. We were told that by opening two new watch lines, we could get the new watches with one costing $15 per month and the other $7.50 per month. I specifically questioned the salesperson about the cost, and I was assured that we would only be paying the $15 and $7.50. That is NOT what happened. What was not properly explained to us was that we apparently could not simply cancel our two old watch lines without financial consequences. So instead of replacing two watch lines with two new ones, we ended up paying for FOUR watch lines while only using TWO. To make matters worse, insurance remained active on the old watch lines that we weren't even using. We have now lost more than $400 because of this situation. Then things somehow got worse. I called T-Mobile trying to straighten out the mess and at least remove the insurance from the watch lines we weren't using. Instead, without my realizing it, the representative removed the insurance protection from my primary cell phone and my wife's primary cell phone. Had something happened to either of our phones during that time, we could have been facing an even bigger financial loss. My wife and I finally went back to the store expecting someone to acknowledge what happened and help make this right. Instead, there was virtually zero accountability. We were essentially told, "We tell our employees to give customers the proper information." Okay--but what happens when they DON'T? There was no refund, no meaningful attempt to compensate us, and not even an apology. They did at least restore the insurance protection on my phone. The proposed "solution" was equally frustrating: we were told that our best option was to pay off the old watches completely. Think about that. After coming in because we had already lost hundreds of dollars due to what we believe was misleading or incomplete information, their solution was for us to give T-Mobile even more money. I am completely dissatisfied with the way T-Mobile handled this. A customer should be able to rely on the information given by a salesperson when agreeing to a promotion--especially when that information directly determines what the customer will be paying every month. We have been faithful T-Mobile customers for more than a decade. We deserved better than a shrug and an explanation that employees are supposed to give customers the correct information. I am hoping a district manager, general manager, or someone from T-Mobile corporate who actually has the authority to correct this will contact us, review exactly what happened, refund the money we should never have been charged, and make this right. Until then, I would strongly advise anyone considering a promotion at this location to get every single detail in writing before agreeing to anything.

They're incompetent in doing their job not only that check your bill. There's all kinds of charges…read moreand fees that they're adding on without your knowledge then when it comes down to it to do the insurance claim or a claim in general they told me to go to the Apple Store I went to the Apple Store and they told me that my phone wasn't covered after T-Mobile had just told me my phone was covered so I spent three hours on a Sunday driving back-and-forth with gas at almost 6 dollars a gallon and nothing was resolved. I walked out of the store slamming the door cause they're incompetent of doing their job correctly I'd fire everybody on that job. When I first walked into the store, my phone had coverage for any damages or if the phone got broken when I left and came back three hours later, the phone no longer had coverage

Took my fingerprints at this location and it was quick and easy, the staff were very attentive and…read moredirect. Appointments have to be booked in advance on a Fieldprint website as they do not take Walk-ins for it. It's a small store, with mobile phones and cases and a tiny waiting area. Parking is also small and can get full, so I made it to my appointment an hour early just to secure it. They managed to take me earlier than my appointment time and it took me 10-15min.

I went yesterday; 03/11/226 at about 430pm for my fingerprinting - I was a little early for my…read moreappointment but she was able to take me in early! I wished I had gotten their names... you two LADIES DID GREAT!!! Thank you so much for assisting me with this; it was quick, easy and they showed such professionalism. I had a great experience here! I wish you both ladies the best in life always!!

ABella and Chris were great. I had to update my service and…read moreadd gigabytes and they helped me update my plan and educated me on pre-paying for my account to save money. Excellent customer service!

This is by far the best Verizon store I've ever been in and everybody here is super friendly and…read morehelpful, particularly Bella, Nye, and chris. The store manager has assembled a tremendous team of very helpful, friendly positive staff and I strongly recommend if you have any issues in your anywhere near the neighborhood or even if you're not near the neighborhood it's worth it to come here to either buy a new phone or equipment or replacement or whatever.

Excellent customer service from sales Associate Blessed. She…read morewent above and beyond with helping me set up a new phone service & transfer all my data from my previous phone to the new. She even helped me find the right phone accessories I desired. I will definitely return for her & will recommend her to others.

Went to boost mobile on n king st. no one there. supposed to open at 10am and waited til 10:15,…read morestill no one home. very disappointed. so i came to this boost at k shopping center. supposed to open at 10 am too but no one home. if you want business, open promptly and on time! so, i went with another carrier!

My sister in law wanted to purchase her first ever IPad. We agreed upon a time and date and…read morewouldn't you know it, we picked the same day Apple was releasing their latest iPhone 18. There were tons of people who were picking up their preordered iPhones. I have to give the staff and management credit on the way they handled the crowds. They separated the iPhone customers from the rest of us and they had associates prequalify everyone to sort them out and get them through as soon as possible. We eventually got in and we were able to purchase her iPad. Due to the volume of customers we decided to come back to set it up when the crowds are gone.

I made an appointment so I would be able to stop by during my lunch break to pick up my purchase…read more I came in at my appointment time to pick up my new phone and trade in my used, and I have been waiting for about an hour before anyone helped. What is the point of having an appointment if I am not helped at the scheduled time? Pretty disappointed with Apple.

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

They are on the prime corner location…read more Their AC is Broken or off line or something is mad wrong with it. They have imported portable AC units which are not set up to run either. There was only (1) one employer on site. The front door was locked and music was blasting. My friend shook the door loudly then an employee came out or the back room, I assume was the air-conditioned office, a dash perturbed for the interruption. I drove My friend there, He was trying to get help with getting a government charity phone for people who are down on their luck and he was discouraged with the lack of assistance that he left with a headache and discouraged. I felt bad for him so I helped him with buying him lunch

With this crazy covid-19 forcing students and teachers home, Christian assisted me remotely even…read morethough this store is currently not open. He cross checked everything for me and did not hard sell me on the device. In fact he didn't even get a commission for referring me. I bought the cricket remote WiFi yesterday and it was sent out in less than 24 hours via fed ex. (Although your shipping may vary.) I paid 100.00 for the device and 50.00 for each month of service. I am getting 40gb of data. When improved out ATT they gave me a similar product but forced me into a 30 month contract at 70.00 each month for the same amount of data. Thank you for this recommendation as I will be using it month to month and want to secure distance learning for my family.

Kainoa is patient! He spent 30 minutes helping me redeem the Tuesday T-lite Walgreens perk of 10…read morefree 4X6 prints! He kept loading the benefit until it took! He must have the "midas" touch! Its so frustrating for us seniors cause we always think it is us, doing it wrong but it could be technology?? That's why please buy your phone from TMobile because they have the best service! Mahalo Kainoa!

Ramsey, customer service on another level. Gave me great options broke it down for me perfectly…read more Got straight to the point which I appreciate cause I don't like waiting, I just want to get my phone get the best plan pay and leave. He made it so easy! Trade In my 14pro max for a 16 pro max. Thank you Ramsey for making my experience smooth and quick and providing me with great options. Made my Saturday at the mall great!!! Please see Ramsey at Kahala mall T-Mobile