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    Apple Ala Moana

    3.1 (699 reviews)
    Open 10:00 am - 8:00 pm

    Apple Ala Moana Photos

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    Reviews With Photos

    Parastoo H.

    Sellers here are pretty good but you want to do repairs just good luck. Although I have appointments three different people talked to me each 10 min and then said wait for another one. Hopefully, you will have better experience.

    Class on Capturing Cinematic Shots - 90 Minutes
    Toan D.

    This review is for the Iphone classes at the Apple Store. I attended an iPhone Camera & Photos class at the Apple Store Ala Moana and loved it! The instructor was a professional photographer and shared some really cool tips on lighting, composition, and editing. I especially liked learning how to edit portraits differently from landscapes and objects. They also offer beginner iPhone classes and sessions on the new AI features, which you can find on Apple's website. The class is held in the back of the store with seating for about 20, and the giant screen across the wall makes it super easy to follow along. Great experience overall!

    Mikey H.

    My charger cable cracked and it would probably be a matter of time when it would break, so I needed a new one. Luckily the store is easy to get to. Granted, I parked over by Longs, so I got back in my car and drove over to Macy's which its near. It's been a while since I've been in an Apple store. Nice layout. The workers are all in blue shirts so that made it easy. Found what I needed...but where's the checkout counter? She: I can help you here Me: I just need to make sure this is the right one...I don't have my glasses She: Yes, its the one. Me: Don't laugh, my phone is old...cool...it works... It definitely is a different vibe than before. I'd come back if I needed anything else. Great AC! Mahalo Apple!

    No lines and no waiting since we bought online and was a pick up only.  Mahalo for in and out service.
    Mr Erik N.

    Always a 5 star. Even during the crazy holiday shopping. I was given all answers and got my product picked up even before the time they told me. Mahalo

    Inside
    Tin Lung C.

    This Apple Store is located on the ground floor of the Ala Moana shopping center close to Macy's, it is a very convenient location because a lot of people go to this shopping center every week. The store is clean, nice and the people at the store are very helpful. I have several Apple products and they always figure out a way to help me resolved my problems. I have been a long time customer of Apple product and I will continue to visit the store for all my Apple related items.

    Genius Bar:  phone trouble
    Gail U.

    9/3/2024 I made an appointment with their Genius Bar very early in the morning cuz my phone had gone dead and even when I tried to charge nothing could open it for 13+ hours. My iPhone 15 is like an extension of my left palm. I love to take photos, videos big time plus naturally check email, text and Yelp. Couldn't even check in to my daily health check to record biomarkers or buy tickets on our unlimited movies app and my routine daily iPhone uses. I checked and the Ala Moana store had the first open slot for 2:50 pm so I booked that. I honestly must not have entered that store in over a year. The set up seemed different. One employee with a blue shirt must have seen I looked lost. He asked and I said Where's the Genius Bar? He gestured everywhere with his outstretched hand. I was waiting to be checked in with the guy on the iPad who had been stooped over a table helping a couple. Luckily Jay had seen me and came to my rescue. He checked my QR code then told me where to wait as I was about ten minutes early. Jay was very calming, said I came in at the right time cuz my phone was purchased in 9/23. My warranty was almost up. Erick(sp?) I didn't see him wearing a name badge approached and asked Gail? Yes. At first he kept looking around like I was invisible. He ran a couple of diagnostics. He would leave the table a few times without a word. Never met an Apple person like him before even at this, the KAHALA or Waikiki stores. A part needed to be ordered and should take 5 days to arrive then I would be contacted to return with my phone. My phone had been running hot recently and only charged between 31-41%. I signed a few waivers on his iPad. I charge my phone with a cable. He suggested doing it wirelessly so I bought a block and a wireless charger with Kandy before I left the store. She was super polite and easy to talk to. Thank goodness Jay and Kandy were so helpful and kind AND knowledgeable.

    The second line... all of us had an 1100 appointment... there were 7 behind me too who had 1100 am appointments

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    2 years ago

    Great service and knowledgeable staff that sticks with you during the purchase and transitioning of technology.

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    Page 1 of 18

    Apple Ala Moana Reviews in Other Languages

    Ask the Community - Apple Ala Moana

    Senior citizens that have old phones that cannot use the newer network were forced to buy the newer iPhones, but have no idea how to use the newer phone. Do you have a class for these senior citizens to learn how to use the newer iphone?

    Yes. Classes are available daily.

    Aloha! If I purchase a new Apple 8 watch from a military Base can I purchase the Apple care later?

    Absolutely! I believe you have 90 days to purchase AC after a new purchase. Congrats on your new device!

    Where in the mall is the store? (floor, wing, nearby stores)

    Level 2, not far from Macy's

    How much for iPhone 11 Pro Max screen replace?

    Why do t you call apples they should be able to answer your question after all it's their product I have Ins on my phone

    Do you replace iPad screen?

    There are kiosks that do such things

    Is this location closed?

    Still open and helping out customers! Just be prepared for a long wait if you don't have an appt regarding tech issues. The wait isn't as long if you're just purchasing

    Does anyone know where is the best place to park for Apple store at Ala Moana?

    Mall Level, Makai side in back of Macy and LeSport Sac. That would put you super close to the Apple Store

    Does anyone remember how much the student discount is?

    $100

    View All 10 Questions

    Review Highlights - Apple Ala Moana

    . Because of COVID-19, I knew to back up my data to the iCloud and I'd have to restore the information at home

    Mentioned in 11 reviews

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    Aloha Phone Repair by TCA Wireless - Honolulu - Smooth, powerful, and ultra-premium -- iPhone 17 Pro Max 
$-- * 128GB/256GB * Like New
Super clean. Fully tested. Ready for pickup today.

    Aloha Phone Repair by TCA Wireless - Honolulu

    (816 reviews)

    $$

    I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

    Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

    Vision Mobile Hawaii - Our Global WiFi Hotspot device allows you to stay connected with internet during your vacation!

    Vision Mobile Hawaii

    (17 reviews)

    $$

    Waikiki

    A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

    Visions Mobile Hawaii is still my go-to to get pocket WiFi for Japan. We booked another pocket wifi…read morefor our trip to Japan earlier this year and we appreciate how we were able to booked without placing a down payment for a reservation. The pocket WiFi was different from what we used before. It was newer, thinner, and lighter. The only downside was that there's no indication on how much battery is left. You need to scan the QR code sticker on the back of the pocket WiFi and the status will be shown on your phone. It is a little inconvenient and the website to show the status was pretty wonky and in Japanese. Regardless, the WiFi was good. The signal was great when we were visiting major cities such at Tokyo and Osaka. There was an issue with connecting when we first arrived but we reset the WiFi using the paper clip pin provided in the bag. The bag included instructions, paper clip, and charger. Overall, the WiFi signal is not perfect but it is good enough to last your whole trip in Japan without any major issues. It lasted about little over 10 hours on a full charge. The pocket WiFi is convenient and pretty affordable to share among 5 people without having slow data.

    Spectrum - Everyone waiting for help.

    Spectrum

    (346 reviews)

    Ala Moana

    Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

    Would not recommend. Service was constantly interrupted and when the bill jumped up this year we…read morehad to switch. It's not good value for money. You can tell a lot by a company's practices and spectrum will intentionally keep you on the phone to cancel for at least 10 minutes telling you that it's still processing. That just cant be true for any technological reason. If you can live stream from your phone, the ISP can't need that much time to process a simple disconnect function. Where before I thought I might just live near old infrastructure, I now think this company is intentionally bad. Poor form Spectrum.

    T-Mobile Experience Store

    T-Mobile Experience Store

    (103 reviews)

    $$

    Ala Moana

    About halfway through our trip, my friend told me about some phone issues in calling a friend at…read morehome. We tried calling each other and got an error message. The next morning, I Yelped T Mobile and found this to be the nearest store. Parked at Long's, we were unaware of the store location so I went to the information kiosk to ask. It was a bit of a trek, especially since the store was near where we originally parked. With one set of escalators out of service, it took a little under ten minutes to make our way here. When we arrived, all of the staff were busy with customers. One gentleman greeted me and told me that I would be next despite seeing two people sitting at opposite ends of the entrance. It turned out both were waiting for their friend or relative who were already being helped. A few minutes later, Dante introduced himself and asked me what I needed. Describing the situation and my friend's phone information, he started working on the phone. A few minutes later, he asked me to call the number and the problem persisted as it went directly to voicemail. We tried again unsuccessfully tinkering with the phone. He excused himself and walked to his work station. When he returned, we tried again and this time it worked. We tried it again once more to confirm there were no more issues. Thanks to T Mobile for having store locations and Dante and our greeter in making our visit fruitful and seamless.

    I'm retiring after 30 years of corporate mobile phone paid plans. Came to T-Mobile to get my number…read morechanged to a personal plan. Was dreading the process but I walked right in and was welcomed by Elijah. He helped me through the process with service swap and everything was painlessly changed over in about 20 minutes. Thanks for the expert help Elijah!

    Apple Ala Moana - computers - Updated May 2026

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