I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst decisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T. read more

Princess is a sweetheart. She really cares about her customers and helping them find the right deal. Thank you!

Need to put a sign on stores to designate a Corporate versus 3rd party seller store. Will only help if purchased from said store otherwise will designate you to location you bought the product from. I know they're there to make sales. But I guess only "Corporate" run stores can help with minor things like screen protector warranties. Remind me not to bother with this location so that the workers there can help "buying" customers. Back in 2023 I bought a new phone, upgraded my services, got another 36 month plan. Might consider my choices in future. read more

I came to this location at Kam shopping because I wanted to get the pink iPhone 16. They had one left in stock so I was in luck. This gentleman was already helping another customer as she was packing up to leave. She took her time but he was very patient. He acknowledged me and said he would be with me after. I appreciated how he acknowledged me, the. He made sure the other lady left safely. The process of getting my new phone, getting it updated, transferring everything, and opening up a 4th line took a while, but the guy, John, was VERY patient and great. He made sure to answer all my questions and even let me wait in the store till everything was complete just so I didn't have to come back. John really took care of everything and he valued me as a customer. The process was easy and he explained everything well. Thank you John!!! read more

Horrible customer service! When you're there, they'll assist you, but when you try calling them, they don't answer their phones!!!

Never leave reviews but finally got the chance to leave this review. Came to this location for help and the guy there was not knowledgeable to help my issues. Not sure I recall the name but start with the letter J. If they had ever answer their phones I would not have wasted my time to go. They never answer the phone there. This has left me very upset. This happen maybe 2 weeks ago. Don't go to this location. I am edlery and it's hard as it is to walk around. read more

Princess was great and helped me with what I needed. Even if she was the only worker in the store. Keep up the great work ! I'll be sure to ask for her when it's time for an upgrade ! read more

Had only two employees which were busy with each customer, so I waited about 10 minutes before one could help me. I couldn't transfer the phone service from my old phone to the new S24, but right away she said since I started the transfer, she couldn't help me because it would be too much trouble to reset the new phone and transfer it all again. I then called protech at the store just in case I needed her and protech was more professional and helpful, but still could not transfer my number to the new phone because somehow the new sim card that came with my phone was corrupted. While I was trying to rectify transferring my phone number to the new phone, service for both phones got disconnected and she told me I had to call them at home, but I insisted to stay at the store in case I needed help, and wasn't going home yet and didn't want no phone service on both phones while shopping around. She then let me use her cell phone to talk to protech, and left me to help another customer instead. While I was on the phone, protech told me to get a new sim card from the store, but I had to wait since she was helping another customer transfer their old number to their new phone. At the end, I spent 2 hours wasting my time learning that I couldn't transfer my phone number until I got home with better wifi and help from protech. I hate going to any of the AT&T stores now because all they do is sell or give you a hard time accepting the trade in (which she was having a hard time since the Ala Moana Store told me to factory reset all the phones before trading it in, and I didn't know the specs off hand). After she grudgingly accessed my old phone for the information she then told me I had to factory reset it again since it was my phone even if she was there to do it, and when I asked how do I do it, she said "I don't know", but I then I rememebered where to search for it to reset. She then tried turning off the old phone and looked at me in disgust saying it won't turn off. It was an old phone that I was trading in, and I just pressed it a little harder for a little longer and it turned off. I truly thought the reps in the AT&T store should be at least knowledgable with the new phone features since I was asking simple questions like how to restart the S24 since I just got it, and had no manual but she didn't. She just said she just sells them. How could a seller not know the features of the product they are selling? Protech looked it up and told me how to turn it off, and apologized for how I was being treated at the store since they were listening to her while trying to help me. Now, I learned it's hard to go to an AT&T store for help anymore, and need to call protech or order online, but it's really hard to order without actually looking at what I'm buying. I used to have excellent service before, but their service at their stores really went down. I really cringe if I have to go there, even to trade in my phone, and it's a gamble if I'll get a good/knowledgable or lazy/oblivious rep to help me. Now I really have to think and sing to myself, "eeny meeny miny moe, which AT&T store should I go" to decide which store would be best to help me as well as is knowledgable since I've already been to the Pearlcity, Ala Moana, Waipahu and Kalihi ones within last month to order a new phone and trade in my old phone and resolve my phone issues, receiving different answers from each store. All I know is if I see the two women in there again, I will not enter and turn around to drive to a different store to get help. Lots of Parking since it is in the Kam Shopping center, but too bad I can't go there if I need help when I'm there to shop at other stores. read more

This is the worst location I ever been too. The guy Jordan was not helpful at all and was very unprofessional. Do not go to this location they will waste your time. read more

Update your hours. Close at 6:00 not 7:00. Showed up and they were closed. Doesn't take much to update this.

Customer service overall is very bad especially that location they don't accept cash or check just debit credit cards and the manager was giving a very bad attitude because we can't accept certain payments and giving us a very bad attitude if you want to pay with cash or check go to the other AT&T stores not this location overall it is very disappointing and very bad customer service Overall I'm getting out of AT&T overall thanks read more

Visited the store at KAM Shopping Center and the experience was very disappointing. The large male was NOT helpful at all. In fact, I felt he was condescending. It's no wonder the store was empty. This confirms my decision to leave AT&T. read more

Since I still had to go AT&T to change my phone, I decided to go to a different store. I checked Kam shopping center in Kalihi and was surprised to see a change in their business hours. Now it's Monday -Saturday is 10-7 and only Sunday is 10-6. I think with the problem I had it should've been Wednesday and not Sunday with the change. read more

Waiting to talk to someone to discuss our current plan and services. It's not crowded...finally sitting down with Matt. Can't cancel services in store, gotta call AT&T at 611. When someone finally sees you, service is ok read more

Came in because my bill was high and found out the lady Lenni I believe added extra services on without my consent. Straight up fraud and scammer. Looks are deceiving promiscuous Lenni read more

Went in to see how we could work on lowering my monthly bill. We was met by a young employee - "Lorie". In my opinion she was not dressed appropriately with cut up jeans and her uniform -totally opposite of the other two workers. While reviewing our account, I had more questions- either Lorie was not listening to me or not hearing me. It headed towards a shouting match between us. This employee would not make me finish asking my questions, it was like she knew it all the answers but did not understand my question. She did'nt see the whole picture. I realized I was dealing with this Young wanna be thug girl, who after walking away came back talking with her hands up towards me - as if I was not a Customer or even someone way older than her. She is NOT a kind of person who should be dealing with Customers. I've been a customer with AT&T with a current payment account for a number of years- I was trying to keep my account with AT&T but this Young unexperience employee has made me think NOT. I'm giving this review stars only because the Manager- Lenvy (? spelling) intervened and had another representative who I regret not getting her name, work with me. This other girl was VERY GOOD AND PROFESSIONAL. She clearly understood me and even said my question was a good one. She took the time to find out if she was giving me the right ananswer to my question. My poor review is for first girl "LORIE" SHE WAS ABSOLUTELY NOT GOOD, UNPROFESSIONAL, REPRESENTS AT&T POORLY IN HER DRESS APPEARANCE, ATTITUDE, and CUSTOMER SERVICE. SHE DEFINITEY NEEDS MORE TRAINING. MOST OF ALL DISRESPECTFUL !! I give her A NEGATIVE ZERO STAR if there is such a thing. Shame on that AT&T employee LORIE from the Kamehemeha Shopping Center store, she does not deserve to be called a "Representative" for AT&T. read more

I was having issues syncing my new iPad and my SIM cards stopped working. Isaiah & Kayla were extremely helpful in fixing my issues! Def recommend! read more

Due to Covid, waiting restrictions for a consultation is set in order. My wait wasn't too long, Abraham at the N. School St. location at Kamehameha Shopping Center made the short wait favorable. Enthusiastic and a can do attitude would best describe his personality while assisting me and my mother. Transaction was quick and easy, I didn't have to lift a finger LOL came in with Verizon and walked out an AT&T customer Come visit this location and ask for Abraham!! read more

AT&T is baaack.. in the Kamehameha shopping center! They are located in between the bank and GNC I don't know the reason why they closed down this store awhile back in the first place but I'm glad it's back here near home again. The new store seems a bit narrower and looks like they are still in the process of moving things in and around. This location doesn't have the payment kiosks yet but I was told there will be two of those machines arriving in the near future, which is good news. Customer service was good, I got helped as soon as I walked in and was out in no time. read more

If I could I would rate this location 0 I would. They charged me twice and they cant refund my money. I even called customer service but same thing. So they told me I gotta wait for the manager cause the they're not authorized to do anything without there manager. So gotta go back tomorrow. Do freakin better! read more

We just sat there for about half an hour and the worker didnt even acknowledge us being there and another guy walked in and said hi and he still didn't acknowledge him read more

Been standing in this store for about 5 minutes now. Looks like 3 workers who are working with people BUT, it would be nice to at least be acknowledged and would it kill them to say that someone will be able to speak to us in Tuen? Seriously, no one is speaking English either. It's like we're in the Philippines read more

I wish I had seen N C.'s review. All I needed was a lightning cable for my phone, picked it out and had cash in hand but all of the workers were busy. Tried to see if I could get their attention so I could pay but to no avail. Gave up and put the cable back and left. Worked out because as I was walking to meet my wife at Bali I noticed a Verizon store, popped my head in and asked if they had lightning cables to which they said yes so I just ended up buying it there. read more

Great location! Great staff! Ricky was very helpful ,my family and I,we're definitely keep coming back in this store.

Waited 35 minutes to not get service. Just wanted to buy a phone case. While I was waiting for service I took off my screen protector, therefore rendering it useless. Never bought the phone case because I didn't want to waste any more time waiting. And yes, I did sign in. They were mildly busy, but I obviously just wanted to buy something. I asked them if I could buy it and they said,"You got like 3 people ahead of you bro." Not your bro, bro. They need to be more cognizant of their customers. I walked straight to the cases, picked a case, put it on, waited to get a greeting, never got a greeting, put my name on the sign in sheet, sat down with the case packaging, waited, no greeting, over it bro. Should of asked me if I wanted to buy the case in my hand. Waste They owe me money for my screen protector read more

AT&T Store - An employee from this location decided to Yelp message me and express his concern for the situation. - Mobile Phones Near Me - Honolulu, Hawaii

If I could give this store 0 stars I would. There is only two workers and they both can see a line forming and are still working slow. I waited for almost 30 min just to get helped. Ridiculous. This store either needs to get more workers or they need to work more diligently. read more

Phone issues is never a good thing. I figured it was a network problem since people were informing me when I called out they can't hear me. So I went to the closest AT&T there was! First off the parking structure is shared with kam shopping center. When I first walked in there were only 2 workers busy with customers. I was told to write my name on the paper and have a seat. Less than 10 minutes I was helped. I explained my issue and the staff member informed me I'll have to check with Apple because it's a defective phone. He was very nice and helpful. read more

Christian is a great GM! Customer service was excellent. He was extremely knowledgeable as to explaining all the details of all plans/ promotions as to what will work best for me. He was patient, very thoughtful and sincere. When I was purchasing the phone he even brought out chairs for us to sit on while we waited. What great customer service! Thank you again for making my purchase painless as it can be quite overwhelming . read more

The most unenthusiastic rep named Tristan. Seemed very sleepy and gloomy. I was going to switch over but I was underwhelmed with his enthusiasm to help... so sad read more

Signed in at 7:00pm and still waiting an hour and a half later. This location kept people waiting for hours, some to pay phone bills, pick up cellphones, etc. It's been a long day for my father whom I came here for. AT&T Customer Service was terrible as well. Kept making false accusations on problems with dialing numbers. My father needs his phone for his job and to just wait to get a new SIM card which takes only 25 minutes..is taking much, much longer. Management needs to work on staffing more in the evening. People in the area are working till at least 6:30! Have people come in to assist workers. I know they're trying their best. But this is ridiculous just having to wait for a tiny sim card... read more

Went into the store and waited 5 minutes before walking out. No customers in store and 3 workers outside smoking on sidewalk. Went to Apple Store instead. read more

Very poor customer service waited one hour just to pay the bill.. Dont even come to this location i'd rather get stock in traffic than coming here read more

I don't ever write reviews, but I just had too! Don't bother going here. You might as well make a trip to downtown or towards McKinley if you want to go to an AT&T store. One of the girls - short brown hair, Filipino - was rude! She was helping a couple, giving them a hard time about the type of phone they wanted, the case, etc. Then the guy that helped me, had me waiting for about 20 minutes while he "helped" another customer. But in reality homeboy was on his computer while the customers he was suppose to be helping were looking at things without him. I could've been in & out in 5 minutes but I ended up in there for over half an hour! I mean I get it, its slow here at times, but you guys should be able to better help customers when it gets a little crowded, say it with me - MULTITASK! read more

Getting started and all setup was easy and quick enough. Our salesperson didn't try to push upgrades on us we were in and out in less than an hour. So why the 1 star? Well, hopefully you don't encounter a problem, because going back here to have them help resolve it was an absolute disaster. I hate leaving bad reviews and understand that people have their off days, but this particular situation was unbelievable... My boyfriend and I went in to add me to his existing phone plan. The salesperson told us that because he drove for Uber the activation fees for each new device would be waived (which turned out to be a lie); and they were currently running a special with the Samsung watch where it would be free, no activation fees, and only $10/month (another lie), so we left with a new phone and new watch... Fast forward a little over 2 weeks later. We get the bill and low and behold, two activation fees and the watch ended up being $24 instead of $10 a month...hmm. We go back to this "authorized retailer" to ask about the activation fees and cancel the watch because it did not turn out how they made it sound, especially with the extra $13 a month hidden fees on the watch, and we were turned away. They said we needed to contact att customer service because they are the only ones who can waive the fee and after we talk to customer service come back and they would be able to take care of us. My boyfriend called them, they made notes to waive the early termination fee on the watch and to cancel the line. Right after that my boyfriend called this retailer and spoke to Christian, he explained the situation and Christian said he would NOT honor what customer service told my boyfriend. My boyfriend then asked to speak with the manager to which Christian replied the manager was unavailable, but as it turns out, Christian IS the manager. Smh. This specific retailer is a complete disgrace and only out for money. They were extremely unhelpful and provided nothing but false information. T-mobile was not great with coverage but leaving T-Mobile for this kind of customer service was a huge mistake! Beware purchasing from this location because if you run into a problem they will run you in circles and get you nowhere. read more

I always go to this store to pay phone bills. Great customer service and a very friendly staff. I drove from Kaneohe to pay a phone bill because the Kaneohe at & t sucks. I've never had a problem here. read more

Gaby good service good looking I would go to her again anytime. Good product many to choose from read more

AT&T is back as an authorized retailer, but looks like a full AT&T to me, the staff are very friendly and not breathing down your neck to buy this and buy that, you go in for what you need and out with what you needed, lol - mahalo for being back at the Kamehameha Shopping Center, aloha. read more

This AT&T the staff is so sweet and helpful and knowlegeable. I definatley will come here and recomend for all my phone needs.

Small staff of three but they are all enthusiastic and very helpful! They (Kevin and Marvin) had a "can do" attitude and tried to make appropriate recommendations. I returned the next day because I had problems with my Direct TV Now connectivity - Jackie was extremely helpful and called me back that afternoon to let me know how the issue had beeen resolved. Kevin called me back a couple of days later to make sure everything was working well. You couldn't have asked for better customer service. read more

This store was really fast! I've been with AT&T for years, at least 20. Ty, Mark, and Gabby were a great help! I was greeted once I got in the store! read more