Chris placed a hold for an iPhone 14 Pro Max for me the day prior. It was in excellent condition…read morewith a new battery at an affordable price. Staff demonstrated knowledge, field expertise and great customer service! Will shop TCA Wireless again.

Awesome deals at this place! Vanna helped me for exactly what I was looking for.. I needed a phone…read moreand I was able to get what I needed and fast too! Vanna was very helpful and knowledgeable and patient with me and all my questions! Thank you again Vanna! Check this place out! Phone for sale, phone repair, cases and screen protectors! Inside the Don quiote store! Thank you

Great service, friendly and quick to respond. All the tech at this location are very helpful and…read moremake you feel relieved that someone is there to help you. Let's face it computers have our whole lives in them and when they go down the stress level raises. Thank you for understanding when the stress is high. Your company is the best!!

Some adjectives to describe the service that I received at Optinet Hawaii:…read more courteous, diligent, efficient, thorough, knowledgable, economical. I have visited this store a couple of times and I always leave with a sense of gratitude that Dale Ibara and his crew, like Oscar, have done all that that they are capable of doing to see me leave the store with a satisfied look on my face and a bounce in my step. I hope that their business prospers and expands in 2015.

As a long time (very clumsy) T-Mobile customer, I've had my fair share of experiences with T-Mobile…read morestores, employees, and small phone repair shops. Therefore I can say with confidence that T-Mobile Simply Prepaid is by far the best spot to take care of all your needs! I've visited the shop more times than I'd like to admit for everything from setting up a new service plan, to getting my iPhone speakers replaced, to fixing baby puke related water damage, to replacing (several) broken screens, and they have never disappointed! Hyo is the manager and has helped me out the most. He's always so friendly and accommodating when I come in with a problem, and is very knowledgable and patiently answers any questions that I have. The only downfall is that he's a Dallas Cowboys fan.. hehehee just kidding :p Any who, I've recommended many of my friends and family members to here also, and they too always leave happy. They're available for you to pay your phone bills, get new plans and phones, and fix phones so it's pretty much a one stop shop! Will definitely keep coming back.

Most of the time the service here is horrible. Depending on whos working. They take a while to do…read moreanything. I wasn't even acknowledged after coming in the store &waited over an hour to even be helped. Time is money &the way they do business, its a suprise they make any!

Tech armor continues to impress where Apple left me with no good solutions. Come down to Ala Moana…read moreif you have any last chance Charlie situations. Again, I went to Apple and they wrung their hands and said my cost to fix was 289.00 for a screen and battery replacement. And then said they couldn't do it. Their solution : buy an iPhone 15. Tech armor... fifteen minutes my phone is back in working order. I appreciate the fantastic customer service. life saver once again.

Whenever I have a phone upgrade, I always go to Tech Armor to have a screen protector put on. They…read morehave the best screen protector program around.

Excellent service forgot pin number when you started account not when you pay. Village mgr was…read morepatient and fixed changing so emails go to right phone numbers. Your phone # controls all your access so if you lose that pin you cannot get back in .Very knowledgeable

Norma was exceptionally kind and made my experience easy, need more workers like her everywhere,…read more10/10 for making me feel welcome.

I was not happy with our current phone carrier and was shopping around to switch. When I went into…read morethe Kam Shopping Center T-Mobile store , everyone was very welcoming. Ryan was our service advisor and he gave us few plan options to think them over. When we decided on the plan and went back to the store, Ryan and the manager were so engaging and helpful to explain everything and try and get us the best plan. The best part is we are able to save at least $40 a month from the former carrier and he walked us through how to redeem all the switch-over promo credits. He is the best advisor and the whole staff are amazing as well. We highly recommend anyone to switch to T mobile. But do it at this location!!!!

I'm writing this review because I sincerely hope it prevents another family from going through what…read morewe experienced at this T-Mobile location. We have been loyal T-Mobile customers for more than 10 years, have never missed a payment, and I am extremely disappointed by the way this situation was handled. We were offered a promotion involving new Galaxy watches for our two children. We were told that by opening two new watch lines, we could get the new watches with one costing $15 per month and the other $7.50 per month. I specifically questioned the salesperson about the cost, and I was assured that we would only be paying the $15 and $7.50. That is NOT what happened. What was not properly explained to us was that we apparently could not simply cancel our two old watch lines without financial consequences. So instead of replacing two watch lines with two new ones, we ended up paying for FOUR watch lines while only using TWO. To make matters worse, insurance remained active on the old watch lines that we weren't even using. We have now lost more than $400 because of this situation. Then things somehow got worse. I called T-Mobile trying to straighten out the mess and at least remove the insurance from the watch lines we weren't using. Instead, without my realizing it, the representative removed the insurance protection from my primary cell phone and my wife's primary cell phone. Had something happened to either of our phones during that time, we could have been facing an even bigger financial loss. My wife and I finally went back to the store expecting someone to acknowledge what happened and help make this right. Instead, there was virtually zero accountability. We were essentially told, "We tell our employees to give customers the proper information." Okay--but what happens when they DON'T? There was no refund, no meaningful attempt to compensate us, and not even an apology. They did at least restore the insurance protection on my phone. The proposed "solution" was equally frustrating: we were told that our best option was to pay off the old watches completely. Think about that. After coming in because we had already lost hundreds of dollars due to what we believe was misleading or incomplete information, their solution was for us to give T-Mobile even more money. I am completely dissatisfied with the way T-Mobile handled this. A customer should be able to rely on the information given by a salesperson when agreeing to a promotion--especially when that information directly determines what the customer will be paying every month. We have been faithful T-Mobile customers for more than a decade. We deserved better than a shrug and an explanation that employees are supposed to give customers the correct information. I am hoping a district manager, general manager, or someone from T-Mobile corporate who actually has the authority to correct this will contact us, review exactly what happened, refund the money we should never have been charged, and make this right. Until then, I would strongly advise anyone considering a promotion at this location to get every single detail in writing before agreeing to anything.

Took my fingerprints at this location and it was quick and easy, the staff were very attentive and…read moredirect. Appointments have to be booked in advance on a Fieldprint website as they do not take Walk-ins for it. It's a small store, with mobile phones and cases and a tiny waiting area. Parking is also small and can get full, so I made it to my appointment an hour early just to secure it. They managed to take me earlier than my appointment time and it took me 10-15min.

I went yesterday; 03/11/226 at about 430pm for my fingerprinting - I was a little early for my…read moreappointment but she was able to take me in early! I wished I had gotten their names... you two LADIES DID GREAT!!! Thank you so much for assisting me with this; it was quick, easy and they showed such professionalism. I had a great experience here! I wish you both ladies the best in life always!!

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

Princess is a sweetheart. She really cares about her customers and helping them find the right…read moredeal. Thank you!

Five stars. Highly recommended. Haven't really purchased…read moreanything here recently, but I always come for the T-Mobile Tuesday free giveaways. The staff is always friendly and courteous here. They are always accommodating to my needs (for the free stuff lol) without complaint. If you have any needs for smart devices, I highly encourage you to come here for it.

It's Tuesday... We…read moreall know what that means...not really unless you have the app which earns you some deals and free stuff for being a T-Mobile customer and though I had my hesitation probably due to some offers that don't apply in Hawai'i sadly you'd be missing out. This summer it's Pickleball...the surprises never end here and loved the offer for a Pickleball set super cute pick paddles with the T-Mobile logo and here I am at the Salt Lake Shopping Center location and was so blown how busy it gets here though the staff are very professional and organize to be sure everyone is checked for their service and asked who's picking up the items. I love the staff here and really do appreciate the acknowledgment upon entering as I always get a greet to at least know that I will get some answers of my issue...keep it T-Mobile. Thank you!

Kesslyn was so awesome and easy to work with! We were called up 9 minutes before closing time but…read moreshe was very accommodating and quick. Made transferring my phone plan easy peasyyy

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.