This evening (Wednesday), my husband and I visited the Genius Bar at this location. We were walk-ins, and we had our fingers crossed, hoping that they would squeeze us into their schedule. The store seemed quieter than usual. We were immediately greeted and warmly welcomed. The person asked about our concern, checked my phone, and then looked into the possibility of us getting help at the Genius Bar. Luck was on our side all we had to do is wait for about an hour. Small price to pay to wait for expert assistance. Throughout the evening, I felt that the team really worked efficiently and effectively. During the brief time that we waited, someone else got us started and collected information that would save time. Brian helped us resolve the issue with my phone (unable to connect with WiFi) He was polite, professional and communicated with us with aloha. Although the fix did take time beyond closing hours Brian and others on the team did not make us feel that we were keeping them from getting home. They assured us that it was okay and they wanted to ensure that our problem was addressed. After a really long and busy day at work, the calm confidence that the staff exhibited was refreshing to watch and experience. We'll be back tomorrow to get my battery replaced because we just simply ran out of time. But, Brian set up everything to hell save time tomorrow. I want to thank Brian for helping to close our day on a high note. Mahalo for delivering a great customer experience. My hubby and I definitely appreciated everyone who we encountered going the extra mile during our visit read more

Monday March 30, 2026 I came here as the camera wasn't working properly. The guy did a diagnostic check and asked if I wanted to make an appointment with a technician. I made an appointment for the next day Tuesday March 31, 2026 at 4:30pm. I came after work and I got there at 4:00pm. I waited for an available technician. The girl explained to me that camera needed to be replaced, the battery(73%) replaced, she cleaned the speaker and it was okay after. $288.00 + tax = $301.00 4:30pm and it will be ready at 7:00pm. I came back at 7:30pm Waited for a little while again. The boy from earlier that was helping someone else earlier at 4:30pm he helped me and he remembered me from earlier. He brought out my phone and he told me to check it out. The camera was working properly again. The battery at 100% again. Yay! I can use it a little longer till the iPhone 18 comes out in September?? If I have any problems in the future. I will be back again. read more

Service - 5 stars Product- 5 stars Ambiance- 2 stars This location is quickly becoming my least favorite to shop for Apple products. I went to this location yesterday with my boyfriend to pick out a new MacBook Neo. I asked the first specialist about the Back to school promotion because it's damn near the end of June and the promotion always kicks off during the middle of June. He proceeded to tell me, "It hasn't started yet." I replied by asking, " Do you know when it will begin?" He shrugged and gave me a vague answer. How dumb do I look? You know you folks know when the promotion starts. I had to get my laptop anyway because I'm done waiting. I was assisted by Bridgett who was very kind and helpful. Apple will make you jump through this hoop like a circus poodle to verify if you are a student or faculty btw. So for those of you wanting to take advantage of the back to school promotion, be sure to create an account with Unidays before you go in to an Apple Store read more

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First off, this Apple Store needs to work on their customer service. This is probably the worst place to service your phone if you do decide to. Second of all, y'all need to start wearing NAMETAGS. I have a feeling you guys purposely don't wear your name because you guys are so RUDE and JUDGEMENTAL. Anyways..... I came in for a Battery Replacement, I set an appointment and did everything the way they like to set their services up. Brian is helping me, and he said that they had no batteries in stock so he ordered it and told us we needed to come back in about a week, which I was totally okay with. Today makes a week from the FIRST time we came in, There was only one other customer that was being helped at the back desk by the screen TV's while I was waiting. 2 other customers check in 10 minutes after me; after I was waiting for 15 minutes already from check in, the workers catered to the 2 customers that came after me. At this point, I'm just being patient and waiting. The guy finally comes out after another 10 minutes which I wasn't too happy about because I booked an appointment for a certain time and it's now 25 minutes of me waiting. The screen on the iphone14 is perfectly fine and has no damages or lines. You could clearly tell it was a BATTERY ISSUE not a SCREEN ISSUE and I figured they would know that because they're the professionals here, NOT ME. He comes out to tell me that the screen might be damaged while working on replacing the battery, which will be an additional $300. The battery replacement is $99; $103.09 after tax. I'm already thinking why would the screen get damaged when I came in for a battery replacement and they're telling me that it could possibly break? That's kinda weird cause aren't you guys the professionals here? It just felt like he was trying to get me to snag on that deal rather than just paying what i originally came in for.... A BATTERY REPLACEMENT. He told me that they could work on it and at any time if the screen starts to act up, they will stop and not continue with no charge. This is the option I chose to go with because I can't see myself spending another $300 for something that isn't broken. After he takes the phone in to check with the technician, i waited for the guy to come back out and tell me if it was good or not. After 15 minutes, he tells me the screen is all good and they can go through with replacing the battery. The service took about an hour. I came back in to pick up my phone and the guy Brian brings the phone out and gave it to me. I paid and checked out and everything was good. I stopped to use the bathroom and try to go on my iPhone and the screen wasn't working, it wasn't catching the touch; I waltz back into Apple and now I'm irritated cause you took my phone for a whole hour, took my money as if that's the only thing you cared about! I'm just coming back to find out why my phone isn't working after I already waited and paid for the service. This guy has a sassy attitude, like he doesn't want to help me. Why? I have no idea, maybe it was a long day for him? But that still doesn't give you the right to treat people poorly. He's asking me a million questions after he saw that I was in there for 2 hours and saying "oh what were the guys names that helped you?" I told him, I don't know his name because for one you guys don't have name-tags and second of all yall don't introduce yourselves. I was describing how they looked like and the guy was just laughing at me like he was belittling and basically looking at me like I don't know what I'm talking about. LOL I literally left the store after my phone was serviced and walked back in 5 minutes later and he's acting brand new like I wasn't in here the past 2 hours. They're giving me a hard time and it just seems like no one wanted to help me! UNTIL THIS ONE KIND GENTLEMAN CAME OVER TO ME AND ASKED WHAT WAS WRONG. He was the only one that I felt wasn't irritated with helping me and I genuinely wanna give him credit because damn man, all those people were being rude to me when I was just trying to get my phone fixed being patient too. Thank you kind sir that helped me fixed my problem, I will forever remember you. These people that work in Apple have no respect and treat people accordingly to how they LOOK. Never going back to Apple Kahala. Thank you, NEXT. read more

So, I'm from Indiana and my screen saver on my phone broke into smithereens. I went to my hometown Apple Store and they weren't very helpful. But, here at the Kahala Mall Apple store, they were able to replace my protector. After a short wait, Ryan, the tech, was meticulous and carefully removed and cleaned my screen and case, before putting on the new screen. He gave me the instructions for replacing the screen. He was friendly and knowledgeable. He gave me the information to register the new screen. My phone is looking like new without broken glass. I highly recommend this location, which is always busy. Parking can be challenging at the Mall. Get there early if possible. read more

Apple Kahala - Computers Near Me - Honolulu, Hawaii

Apple Products seem to be one of the current life essentials. My experience at Apple has always been hit or miss with some employees being genuinely nice and others downright rude because a customer comes in already set to buy the Apple product. The products are not cheap but the functionality and appearance speaks for itself. On a Black Friday the lines were long as expected because of the gift card option. We bought a new phone online and the special gift card did not apply correctly so we ended up at the store to fix the purchase. The first two employees were super nice and fixed the issue right away. Then the experience goes downhill. We bought the phone and were shuttled to another table. The older Asian man with the mask was supposed to help. Omg...so rude..we sat and barely even started the process before he said..you should go to Verizon for the set up. Then he walks away. Someone else eventually helps out to let us know the steps and options to stay in store or do from home. We try the in-store help instead. While we were waiting another customer comes and is clearly super upset with something that happened earlier. Then older Asian apple employee with mask comes back from break. She asks him for assistance and he looks at her and said I am here to help all customers and walks away from her to ask other people if they need help. Needless to say we left without setting up our phone there but watched YouTube to update everything ourselves. So...location is clean and full of cool products. Employees need to be trained to help all customers. Also, one employee in particular should be nicer. He spoils the experience for all customers. read more

Apple Kahala - Inside - Computers Near Me - Honolulu, Hawaii

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Even though we had an appointment at the Genius Bar, it was crowded and took a half hour until we were helped. Once we were given attention the staff was friendly and helpful. I needed a new battery for my iPhone and they put in a new one a replaced the seal the keeps things waterproof. The cost of the new battery and the service was quite reasonable and took less than an hour. All in all a good experience. My phone is healthy with a new battery and I'm happy. read more

I was in need of some wireless ear pods and after checking online the Kahala store's inventory, since I was in the area I went in to buy the Beats solo buds in arctic purple. The sales associate who helped me was excellent and very knowledgeable! I have used it several times and very satisfied. I would highly recommend! Plus, this store has great customer service and Kahala Mall is a great place to shop. read more

Indy you suck! I came from Maui specifically to try on different watch sizes so I could compare how they actually felt on my wrist before making a purchase. Instead of allowing me to handle the display models, Indy told me I couldn't take them off the display and said I could just look at them on an iPad. Looking at pictures on an iPad doesn't help me judge the weight, size, or how the watch feels when worn--that's something I could have done from home. I explained that I'd already gone through the hassle of ordering watches online and returning them because I couldn't decide on the right size and color. Since I was already on Oahu for back-to-school shopping, I wanted to make my final decision in person. Instead of helping, Indy told me to leave the store. It was a very disappointing experience. The whole purpose of having display models is so customers can see how they fit before buying. I wasn't asking for anything unreasonable--I simply wanted to compare the watches on my wrist. With security at the entrance and staff throughout the store, I don't understand why customers can't try on display models. This interaction made what should have been an easy way to purchase frustrating and left me feeling unwelcome. P s that was stupid Indy! To tell my son to pick up his board of course he wasn't skateboarding in that store. read more

I called this store directly three times today to ask if it's possible to replace my ipad screen, each time it rung until auto-hang-up. Drove there instead, and the employee told me they would have to look at my ipad to determine if it's replaceable, and they're too booked to look at it today, but I could try come back tomorrow. Then they asked how old it was and said I'd probably have to replace the whole thing. Would have been nice to know since I drove an hour today. I would rather have had them answer the phone to tell me no can. I dialed a different place and they said they can replace it for me in 24 hours, so I go somewhere else for repair. read more

Apple Kahala - Very Busy Apple Store - Computers Near Me - Honolulu, Hawaii

I have been and still continue to be an IPhone, IPad, Apple Watch user since the IPhone 3, IPad 1 and Apple Watch 2. That said, I've been the Apple Store twice in my life of Apple products. Once long ago in Emeryville, CA because my IPhone 3 screen cracked and now recently, the Apple Store in Kahala because my new phone is acting up. (Really? Is it the phone acting up or is it you Terry who may not be using it properly?) Here is my story: About 10 months ago I upgraded my phone through my line carrier (WHAT A MISTAKE) and I'm disappointed in them but that is another story and review. So my phone's Bluetooth doesn't work. Friends of mine say it's because of that I'm doing something wrong.... I can't use my new headphones because it is wireless and bluetooth friendly. I can't use my desk and home speakers and pair them to my playlist. I can't! I can't! I can't! Why? Why? Why? The answer is my cellular service company messed up when they fired up my new phone and the transfer of data etc. was done incorrectly. What? Yup!!! So what happens next? Genius Bar Pro Justin helped me get things corrected and answered many questions. In addition, he taught me that the Apple Store is a one stop shop including their ability to work with the cellular carrier. Lesson to be learned? It is not called the GENIUS BAR for nothing and those GENIUSES back there? They are not called GENIUS for nothing either!!! #applerules #allthingsapple read more

Apple Kahala - Computers Near Me - Honolulu, Hawaii

I went to the Apple Store today and had a problem with my charger. A gentleman name Jason helped me and he was absolutely fantastic. He went out of his way to fix my issue. Had tipped to Jason at Apple Store Kahala mall. Thank you read more

I just left Apple Store kahala, service is great, worker help me name Jason very helpful thank u very much appreciated much.

Apple a day... When my options doesn't meet my satisfaction I go to Apple and yes it keeps me happy and healthy :-) After my trip to Japan keeping up on Yelp has been my struggle even with my laptop which made the world of difference but is quite heavy to carry around so my ever so active mind thought of a wireless keyboard and have bought one online...meh! So here I am decided to see what they have to offer and was immediately greeted by a staff who showed me where to find them and gosh was surprised to see the various options and decided to get one that has a bit more options, absolutely delightfully staff who listened the reason of getting it which almost felt therapeutical of the need to purchase this item lol! Thank you! read more

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Dear Apple Store Management, I am writing to formally express my disappointment with my recent experience at the Kahala Apple Store. Prior to visiting the store, I called ahead and explained that I live approximately an hour and a half away and planned to arrive around 2:00 PM to purchase an iPhone 17. I clearly stated that I needed the phone to be unlocked, set up with my wife's Apple ID, configured with T-Mobile, and that my goal was to leave the store with a fully working phone. I was explicitly told this would be possible. I arrived at the store at approximately 2:10 PM. I first spoke with Brendon, explained my needs again, and was then passed to Nick. Nick appeared rushed, and after I once more explained my requirements, I asked about a military discount. He confirmed one was available but instructed me to go online and pay for the phone myself. After completing the purchase, I was told I would need to wait before the phone could be set up. While waiting, I attempted to get help with my wife's iPad Pro, which was unable to install the latest update. Brendon was unable to resolve the issue and passed me to Kalleo, who was neither polite nor welcoming. Kalleo was also unable to resolve the issue and passed me to Whit, who again attempted the update but continued receiving an error message. I was ultimately told there was an error but that no one knew what it was and that the issue could not be fixed. I then returned to waiting for the phone. Later, I informed Brendon that I also wanted to purchase AirPods for my wife's iPad Pro. I was assisted by Jenny, who was the only employee during my visit who was genuinely caring, friendly, and helpful. She successfully brought out my phone and AirPods and paired the AirPods to my wife's iPad. At approximately 4:10 PM, Brendon returned, and I asked him to proceed with setting up my wife's phone as originally promised. At that point, I was told that we were "past the window," that phone setup must be done at the time of purchase, and that the phone could not be unlocked. None of this had been disclosed earlier, despite my explaining my requirements clearly both on the phone before arriving and in person to multiple employees. When I requested to speak with a manager, I was approached by Tyler, the supervisor. His demeanor was dismissive and unprofessional, and he showed no concern for the fact that I had been passed from one employee to another for an extended period of time. Overall, many employees appeared more focused on talking amongst themselves than assisting customers, and there was a noticeable lack of basic customer engagement, friendliness, or attentiveness. In total, I spent over two and a half hours in the store. While I did ultimately receive a refund for the iPhone, the entire experience was exhausting and frustrating. It was also a significant disappointment for my wife when I returned home without the phone that we had been assured could be purchased, unlocked, and set up during this visit. Given the misleading information provided before and during my visit, the lack of transparency, and the poor customer service throughout, this will be my last visit to the Kahala Apple Store. I hope this feedback is taken seriously and used to improve training, communication, and customer service standards at this location. Sincerely, Anthony read more

Been going in for certain free classes, the young lady that does the presentation is great, always takes the time to answer everyones questions and she's very hand on in walking you thru the steps. read more

Matt is brilliant! I just upgraded my iphone from 11 to 14 and I lost all my contacts and all my messages also disappeared. They are in my old phone but not in my new phone because I didn't use iCloud to back up my data. It was the worst nightmare when you just upgraded your phone. Matt came to the rescue and he did some magic and made my contacts reappeared on the new phone. It was sort of like magic. Many thanks to Matt and Apple for making things work magically. Two completely different phones were able to talk to each other and magically transfer data. It is magic. Thank you Matt. read more

Kalei helped out fix my iPhone today and man he was phenomenal! The entire Apple Kahala team is amazing!! Very happy thankful and grateful for them read more

Came by with my parental unit to get them a new phone and laptop. They made it very easy to transfer the data over (they kept the laptop overnight; we picked up the next day) and were kind in their manners with their elders. read more

Had amazing help at the Kahala Apple Store yesterday! Jenny is the best! Very helpful and informative! And super sweet! Loved her! So much better than Ala Moana! read more

Much friendlier and knowledgeable staff compared to Ala Moana. They seem to have hired normal people who simply like Apple and tech and not the absurd elitist people who flock to the Ala Moana store. read more

Fast, easy, and friendly customer service. Appreciate Jenny S. Today whom patiently helped me set up my new MacBook Air! read more

Apple Kahala - MacBook Air M4 - Computers Near Me - Honolulu, Hawaii

Keanu was the best!!! Super knowledgeable!!! Very helpful!!! I wished I met him earlier to assist me with everything!!! Make an appointment at the Genius Bar to request for Keanu. He's worth the wait. Extremely patient and serviced with Aloha!!! read more

My husband decided that he wanted to drive to Kahala Mall to go to the apple store because it was a Wednesday nite, he didnt want to go into traffic getting to the Ala Moana location as well as deal with the crowd at Ala Moana store. I gotta say, before we even entered the store we were already being greeted by not one, but three employees whom I cant remember their names, pls forgive me. They were friendly and very professional. We didnt have an appointment to get my girls phone checked out but that wasnt an issue as one of the guys advised that he was able to put us on the waitlist which he said was only about 20-30 mins. We didnt even wait that long and I swear we were seen within 10-15 mins. An apple tech came out and took a look at my girls phone and was able to help get it replaced :)) The funny tho was they didnt have the exact phone in stock, so guess what we had to do? If u guessed it u are right. We needed to go to Ala Moana to pick up the phone. The tech put it on hold for us and all we needed to do was go there and pick up phone. Although the drive was pretty distant for us as we are from Mililani, Id highly recommend going to this location. Will we be going back there again if need be? HEC YEA!! read more

People here are very nice and helpful. I ask a lot of dumb questions and they never treat me like I'm an idiot.

Bought family all new phones and received courteous and attentive service from the store two weeks ago. Went back again to do a follow-up service and met by a different staff on shift. The customer service this time felt disingenuous and condescending. Should've known better when first spotting this staff dressed like an entitled millennial with open toed brand name sandals. While conversing with us, another staff on shift rudely interrupted for what seems to be about their meal break arrangement. At one point the Apple retail staff literally handed over his work iPad-like device to us and expected us to self-data input on his device! He also failed to remember and follow through with something related to safeguarding customer's private information. When the customer service is this bad or inconsistent, the problem often lies higher up in the management chain and not with these lowest level corporate employees. Let's face it. Apple, and tech comm sector in general, attracts customer loyalty because their products sell themselves, and NOT their customer retail experiences. But even the loyalty breaking point has been reached for us with this last visit. And I have a feeling that more may be sharing the same sentiment judging from a survey look of the other non-"geniuses" in the room and reading other recent reviews. Apple's innovation with AI may soon solve the problems of these crappy retail experiences. Apple AI: if you are data scraping this Yelp review, please escalate it to highest Apple corporate priority and attention. Until then, brace for no improvement if must visit Apple store again. Also strive to do our part to help balance the market competition. read more

I visited this store today for a problem with my phone & JOSH was very helpful & friendly! mahalo Josh for your excellent customer service!

Cell phones have come a long way from the Motorola "bricks" that could be used as a throwing weapon to the sleek and powerful phones of today. I am of that generation that has seen the evolution of the mobile communication devices. So as the cell phones have gotten more and more sophisticated, the ability to fully utilize all that it can do has diminished with each new and improved model. Diagnosing a problem can really be a challenge which is what happened on a recent Friday evening. My iPhone froze when utilizing an application. The usual way of turning off the iPhone didn't work. I couldn't power down the phone. Checking on the internet via my computer I did the "incantations and spells" recommended for my recent model phone- it didn't work! Panic set in, I rushed to the Kahala store about an hour before closing figuring I could schedule a Genius Bar appt. for the next day. A friendly associate came to me, listened to my tale of woe, and quickly diagnosed what needed to be done. He explained the procedure to hard start the iPhone and why what I had tried did not work. He was patient, demonstrated what to do if it happened again and was able to accomplish this without my needing to make a Genius Bar appointment. Now that's service! It's great to know that this apple store provides great service and is able to help seniors with their iPhone issues. Mahalos to the Kahala Apple store for a job well done. read more

I just went in to pick up the new iPencil pro. I was greeted and helped right away. I was in and out in a matter of minutes. I didn't get my emailed receipt. So I went back the next day. Again greeted right away and the associate checked my transaction and discovered I made an error in inputting my address. So it was corrected and taken care of. read more

BLUF - Mostly about Kahala Apple, but maybe a long read.. I went to Battery Bills in Mapunapuna as they said they had my battery. Amazing that they had the computer battery needed as mine is deteriorating quickly. I found out that no one can direct ship computer batteries to HI as they are considered hazardous cargo. I went to the Kahala Apple Store to purchase a replacement battery, which they refused to sell to me (only for THEM to install) for no good reason other than monopoly profiteering . I told them I know of many folks whose computers were hacked for passwords and financial data after being dropped off at a computer store for 'Service'. When you only pay 'Genius Bar' employees $20-$30 per hour, what do you expect? But too much digressing, Battery Bills had the battery waiting for me after I called them. And the new battery included the speciality magnetic screwdrivers required to remove and install these teeny tiny screws! They have also provided many speciality batteries in the past for my security systems. A class act and they have the best crack seed store on the planet next door (Wholesale Unlimited). PS- I installed my MacBook battery in less than 10 minutes . F*#k Kahala Apple Store on so many levels read more

Apple Kahala - Don't be ripped off, changing batteries is super easy on your own. Without hacking worries.. - Computers Near Me - Honolulu, Hawaii

APPLE VISION PRO DEMO I saw people sampling it and I was like "Ho brah, I like sample. Can? " Employee told me I could schedule a viewing in an hour. I confirmed that appointment and cruised whole foods and Starbucks. I came back and my appointment was all set up. Clean Apple Vision Pro ready to go. Little did I know that my life would be changed forever. Say good bye to everything you ever knew about this reality. He/She is gonna introduce you the device and how to use it. How it sits on your face. Scanning your face for callibrating eye movement. Getting to know the controls. There is a lot of finger and thumb touching. Some people watching you do this may think you are taking a Hula class. Once activated you will see a good amount of entertainment. You will notice how good the pixel density is. Pixels? what Pixels? Photos - Photos taken with the vision pro will have parallax. Images will be stereoscopic and your mind will be blown away. Family Videos - You will see videos of a family birthday. The craziest thing about this is the vignetting. It blends in to the background seamlessly. If you took a video with this thing of your Grandma. Sat in the exact same place to view it 100 years from now in the same house. Gave it to your great grea grandchild to watch the video at the exact same time of day to match the lighting, I swear it will be like she is still there. Relive any moment closer than ever! Music Videos - I have never been so close to Alicia Keyes in my whole life! Be still my heart. SPORTS - I had an involuntary reaction to a baseball being hit. I had an involuntary reaction to a soccer ball being kicked. AMAZING Immersion. NATURE - I Have never been so close to a bear before. So beautiful! The crazy part about all of this may be that this is the first iteration of the device. If this can get smaller, and lighter. Life as we know it will be on a whole new level of sensory. I will say my eyes did get a little dry while being on this. Definitely bring eye drops to moisten them eye balls. Other than that, you gotta try this ASAP! read more

My computer battery needed servicing and my Airpods have been acting up, and since there's been absolutely no available appointments for the past three months online, I decided to just do a walk-in. I got to the Apple store at around 9:40am and waited until they opened at 10am. There's two lines - one directly outside of the store for people with reservations, and one further from the entrance for people without reservations. An associate came to our line and took down our name, contact info and the reason for why we were there today, and gave us an estimated time for the appointment. I was told the first appointment for the airpods would be in about 30 minutes, while the second appointment for my macbook air would be about 2.5 hrs, since they didn't have a technician who could look at it until this time. Once you appointment at the Genius Bar is almost ready, they'll send you a text to head back to the store. Once there, the security will check your temperature and ask basic COVID questions. After arriving to check in for our appointment, we waited another 15 minutes. The appointment with Sunny went by fairly quickly. He helped me do a factory reset and cleaned the airpods and explained that corrosion can be a big factor in the buds not working properly. I came back a second time after receiving the text for my macbook appointment, and again waited about 10 minutes after checking in, before finally getting called. Robert was the technician and explained to me the options for getting my battery serviced. He said he would hold my reservation for five days so I can decide if I want to send my computer in to get the battery changed or not. Sunny and Robert were very helpful in troubleshooting and explaining different options to me, and Reese and Naomi were super kind and outgoing and absolutely wonderful in making the check in processes smooth. read more

Apple Kahala - line up here if you don't have an appointment - Computers Near Me - Honolulu, Hawaii

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Absolutely the worst service I've experienced in 10 years. At least 50% of the employees should be fired. Just a bunch of kids standing around giggling & talking to each other. Nobody is a professional. Terribly understaffed. read more

Thank you for Team Apple Kahala I needed replace my old MacBook Air to new one. I first went to Apple Ala Moana location. No one was greeted me nor approached me. I tried to ask someone but everyone was checking their own devices. Finally the security person asked one of the Apple personnel if she could help me. But she said she had to be there at the door. She even didn't find another employee. That's why I went to the Apple Kahala location. I was greeted by Apple sales person (or support person?) and he asked me if he could help. It was great shopping experience. I knew I wanted to buy MacBook Air 13 inch, but I had few questions to ask. He explained me the differences. Thank you Apple Store Kahala Mall for friendly and accurate service! I wish I know his name, I got into the store around 1pm on the 3/15! Thank you again! read more

Apple Kahala - I got into the store around 1pm and I left with the box around 1:10pm - Computers Near Me - Honolulu, Hawaii

Show some compassion. It's crazy how much money we spend on apple products but the apple genus technicians show no compassion. Honestly rarely help, and only put a dollar sign $ in front of a product that should last longer. Referencing my laptop I take good care of my products but Apple over time just start failing in battery life and other problems start to come about. Wish I got her name today because darn is she a horrible bad news giver and showed zero care. Just kept saying the dollar amount and asked if wished to proceed. read more

Oh, the Apple Store. There's always crowds of people playing with the latest iPhones, iPads, Macs, and etc., but I swear I've never seen anyone leave the store with anything. Though, the amount of Apple employees is quite aplenty as well. This store is inside Kahala Mall, across Starbucks, near the fountain. It's the same, typical, bright, white, spacious Apple store. You can come in and touch as many Apple phones, tablets, and iPods you want. Just probably don't touch your face in between. While there, you'll definitely be greeted by an Apple employee. The whole staff is extremely friendly, knowledgeable, courteous, and professional. I came to this store to switch my wife's iPhone 7 battery. Made an appointment online, and luckily, this store had the battery in stock. The repair took less than an hour, and the phone is definitely rejuvenated. It was just $49 for the battery and repair. A pretty good deal, especially if you have an earlier model of iPhone. Can't say older since it's only been about 5 years. Bricks are old! Overall, a solid experience at Apple. Excellent customer service. Clean, spacious store. Wife happy. read more

Needed a gimbal for my phone and finally found one that can finally support my phone. Checked online to make sure it was in stock before going down. Within minutes of entering the store we were politely greeted by a worker and she was able to find the product for us right away and check us not that long afterwards. The whole process was fast and stress free. Would definitely shop here again. read more

Out of the 3 Apple stores I've visited, I really appreciated the one at Royal Hawaiian Center in Waikiki. A couple days prior I took advantage of the email to turn in your phone for an 11. Went to Kahala Mall to bid my 10 adios and welcome with excitement my new 11 Pro. Jah Del RIo made the purchase process fast and smooth. Once he turned me over to Kale at the set up table it went downhill. He was nice enough when he was helping just two of us but when more kept coming it was impossible to split his body between perhaps 7 people. We must all have decided to get new Apple products on the same day, place and 5 minutes apart. K told me I was good to go just download all my apps and photos. I got home & nothing was working - not my new password, Facebook and most of all couldn't post on Yelp. I was seriously getting Yelp withdrawal. Fast forward, made an appointment with the Waikiki Genius Bar for 10:30 a.m. the first available appointment on line after my attempts at a phone call and chat left me helpless. Laura helped me and was truly a genius. She knew my vpn was the culprit. She didn't shoo me off and let me sit at the bar a few minutes longer. Once I got home after some pressing open on every single thing in settings I got my Yelp to load. Best feeling ever!!! Then I found out I couldn't sign in- doom!!! Luckily Yelp Support sent me a link and ta-dah this review. Thankyou Laura at RHC Apple Store and Yelp Support. read more

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01/17/22 My Apple Watch "broke" so I went to the store to see if it could be salvaged. It was nice that they took walk ins. The guy from the genius bar was a bit impatient and made me feel like he wanted me to just buy another watch. I explained that even if I couldn't get my watch back to full function, if it could just function as a watch, I'd be happy. He quickly explained and then made me an appointment with sales. Umm I really wanted to walk through the resetting. Thank goodness Jan stopped by to see what was going on and kindly helped me. She walked me through and let me sit while the watch "did its thing". Sometimes it takes a while. Thank goodness for Jan it I would have left very disappointed. I'll need to buy another watch but at least for now I can hang in to my $700 for a few more months or until the new model is made available read more

I made an appointment to replace my I phone 11 battery. I checked in at 10 am with a worker and to he told me to wait at the Geniius Bar. Patrick approached me and he explained what's going on He was very friendly and professional, I really felt comfortable! I was kind of dreading coming to Apple as I had a bad experience at T-mobile. Anyway he told me to come in a couple of hours. I returned and picked it up and paid and I was finished! Thank you Patrick for making it so easy for me!! I'll be back!! And let everyone to know to see Patrick! read more