If I could give 0 stars I would. He completely wasted my time. Took my comp for an OS install. Said it would take week!? Then held my comp for 10 days till I kept calling for it back. Threatened to call police then he responded with I could pick my comp up by 530 pm. When I got it, he didn't even start anything. Very bad. Avoid this guy. Borderline sketchy and scam. read more

Ray is a great guy, great service, and very reasonable prices! I was in need of a new fan for my MacBook Pro and he helped me source one, and made sure it worked on my system before I left his shop. read more

I would never take my phone or laptop to this guy ever again. My phone was bent, so the screen and housing needed replacement. I had given him all of the parts he needed to perform the repair, but he insisted on using my NEW screen with my DAMAGED housing. He actually had the nerve to charge me full price when explicitly not following my directions. The replacement housing was not used. A waste of money. I gave him a second chance (out of convenience) to repair my laptop screen. He took two weeks to order the part. He also took another 2 weeks to follow up with me. Not only did he buy the wrong part, he told me that a big chip in the corner of the screen was "glue". It wasn't. The lcd did NOT fit and the laptop did NOT close properly. Frustrated after a month of waiting, I gave him his "salvage yard" screen back and left with my laptop. I went home, ordered the correct part, and completed my laptop repair on my own. I'll give credit where credit is due. My phone has a new screen, but it is still bent out of shape due to him using the old housing. read more

I spilled a mason jar of water on my Mac book air my laptop immediately shut off after I was done freaking out I found ray on fb and brought in my laptop for diagnosis. He said there was a 50/50 chance my laptop would work. I bought a loaner from him while he worked on my laptop. After two days of patience and praying he let me know that my laptop is dried out is working but the battery is fried (expected that) he replaced the battery and my laptop was back to normal!!! This place affordable and honest and I highly recommend they also have affordable laptops available!!! read more

Agile Computing Services - IT Services & Computer Repair Near Me - Honolulu, Hawaii

Awesome service!! While I was at college in the mainland, the LCD screen on my macbook pro cracked. I was looking around on yelp and found Agile so I called just to get a quote. 3 weeks later I came back home and called again to bring in my laptop and Ray remembered me and the problem I had. He had the part in his store already so it only took 2 days to get my laptop back. Fast, affordable, and friendly, I highly recommend Ray for any issues with your electronics! read more

I have been taking my computers/laptops to Ray for a while now. He definitely knows what he's doing and has very fair pricing. This most recent visit to his place totally has me convinced of this. My old ASUS Zenbook was no longer useable because the AC port broke which prohibited me from being able to charge it. I contacted ASUS and they said it would cost almost $300 to fix and in turn recommended that since it was several years old, I should just purchase a new laptop which I eventually did. When I got my new laptop, I wasn't able to transfer any of my music from iTunes (because it wasn't purchased music). I took it to Best Buy (since I bought my new laptop from them) and asked them if they could retrieve the music and do a data transfer. The Geek Squad said that because it had an SSD versus a regular HD, they were unable to do it. I thought all hope was lost until I called Ray. He said to just bring it in as he had a special tool to do the job. When I brought it in, it proved a little harder than he anticipated. He told me to leave the old laptop and he'll research it. About a week or so later, he contacted me and said he had everything on a thumb drive. I brought my laptop down and he transferred all the data to my new laptop within about five minutes! Thanks again Ray! I will definitely refer all my friends to you! read more

Bought a polycarbonate 2010 macbook from ray. But had to return it , no there was nothing wrong with the laptop I just realized I needed my money back because my credit card bill notice came in the other day and needed the refund to pay my bill. Luckily, Ray agreed to issue me a refund promptly. I highly recommend agile computing services for their great prices , products and most of all services . Thank you Ray! read more

Ray is a great computer guy to get know if you're living in the Kaimuki area. I think Ray's main business is on-site IT assistance, but at his office, he also sells, services, and repairs laptops. He probably has 150 laptops lying around... quite a scene. I actually got a laptop from him as well. I'm pretty keen with computers, but I have an issue with indecision (I had been spending hours on Amazon and had tried out all laptops at Best Buy). So, I went to his office on 12th Avenue, told him my needs, and he pulled a couple suitable ones from his library of refurbished laptops. Granted, these aren't the latest systems and it's not new hardware, but they're inexpensive (especially Windows laptops), perfectly fine for work, and I can just use them until I feel like I want a new laptop. He also provides a warranty for them, because they are refurbished after all. Parking: you can park in that big lot inside the 12th avenue block. If you ride a motorcycle or moped, park for free on the 12th avenue entrance on the white stripes. read more

Ever since I moved into my new apartment, the wifi on my HP laptop kept dropping off. After a frustrating phone call to the HP customer service, I called Ray at Agile because his office was nearby. He was able to fix the problem in about 10 minutes and refused payment. He just told me to remember him next time I had a computer issue. I was very impressed with his competence, sincerity and kindness. HIGHLY RECOMMEND!!! UPDATE - April 2018: I dropped off my laptop with Ray a week ago because the keys were sticking. He also re-imaged my hard drive about 2 months ago when my Windows updates weren't working, etc. So, he's worked on my HP laptop 3 times in 7 months. He's always been reliable, courteous and competent! read more

Ray was awesome. Sweeper all my viruses in a iffy. Happy and friendly service. Easy parking and I am so happy I went through him rather than the call center in India. Thanks Ray. You rock! Oh, and good price!!! read more

A couple of months ago, my boyfriend dropped his laptop and the screen was completely broken. You couldn't see anything on the screen but cracks, and the joint that holds the keyboard and screen together was damaged. My boyfriend gave them a call and was able to bring the laptop down the same day so they could get a look at it. They told us it was repairable but it would take about a week for parts. A week later, the laptop was as good as new. I was hesitant at first to give a rating because I wanted to make sure the computer was still working weeks later. So far, my boyfriend's laptop is still up and running. I would recommend these guys! Also, they have a deal here on yelp, which is great if you're trying to save some $$$. read more

My Macbook Pro stopped holding a charge and became very slow. I took it to Apple and they cleaned it up (removed unnecessary data/apps), and told me they could repair it, but would cost a lot (almost the same as a new Macbook). They mentioned I could go to an unauthorized repair center to repair it for less than they would charge. It worked well (enough) after they cleaned it, so I decided not to get it repaired; however, this only lasted about 1 month. I decided I may as well look up options for other places to get it repaired besides Apple. Agile had a great rating, and with only 18 reviews. After reading the reviews, I decided to take it there. When I got there Ray listened to what was wrong, looked at my battery, software, and memory, and gave me an idea of how much it'd cost ($140 to revert my OS, transfer data, tighten my hinges, and check the battery connection-extra $50 if the battery needed to be replaced). He told me he could have it fixed at the earliest tomorrow, at the latest 2 days. I got a text at about 4 hours later saying he was done, the battery needed to be replaced, and he gave me rush service. At pick up, I mentioned the $10 for $20 deal on Yelp, and he gave me a choice of that, or 2 portable chargers. I have a lot of portable chargers, so decided to take the discount, and he still gave me 1 portable charger! I paid cash, and when I told him he could keep the coins, he insisted that I take it because it was good to have for meter parking. Ray was very nice and professional. He explained everything he thought he'd have to do for me, and why he thought that would be best. I can honestly say I trust that he knew what he was doing, and I didn't feel taken advantage of at all. I thought I'd have to pay around $500, and I wouldn't have my Macbook for at least a couple days to a week. The price and turn around time was awesome! If I ever have problems with my Macbook again I know where I'll go, and I'll definitely recommend him to others!! read more

I recommend going to another place to service your computer. I had to call multiple times as my messages were not returned. After about a week, I finally got a call back and brought my computer in. I was told it would only take a day or two and it ended up taking almost 2 weeks by the time I got my computer back. The problem wasn't fixed and I still had to pay! I definitely won't be using this company again. read more

My macbook battery needs service but there is no open appointment for Apple, so I decide to try a local repair shop. Was not disappointed at all. Ray informed me about my choice and gave estimated time, along with recommendations. Able to pick up my macbook after only 24 hours ish (blessed!! I'm a student, I can't stay away from my computer for too long lol). Reasonable price and fast service. Recommend! read more

Raymond was very accommodating as he took a look at my computer that was giving me fits. He was able to determine that nothing was actually wrong with the computer, and that it was a monitor problem. I give him Five Stars for his service and will definitely go back to him again whenever I have problems with my computer. Plus he wouldn't take any money for his time. Thank you Raymond. It's a good feeling I chose the right company. read more

I am a student at University of Hawaii at Manoa and need my computer 24/7 for classes. Ray helped me fix my laptop extremely fast and was very affordable. I appreciate how honest and fast this place is. I highly recommend Agile Computing Services. read more

Raymond saved my school Dell laptop and everything in it. Note to self always back up. Thankful for the fast and easy service. I highly recommend . read more

Hands down the best place to go to if you need computer, laptop, phone help. Very reasonably priced and quick service. They even fixed my laptop for free the first time! read more

Ray is very helpful! I've went to him twice for my laptop issues and he was able to resolve them really quick! Recently I had to replace my hard drive and another place quoted me at around 350-400 or getting a new laptop as their solution. I went to Ray and his charge for replacing the hard drive was so much cheaper and very reasonable! Now my laptop runs quicker! I'm very satisfied and would highly recommend Ray for any of your laptop problems! read more

Fast, great service, reasonable price. Free estimates. Next to 12th Ave grill. Would recommend.

Awesome experience! I had an iPhone screen that cracked on me and needed it repair! I called here and they told me to bring the iPhone in the same day. It took a little longer than normal because they had other things to do but he told me that my phone would be ready that day for sure. Called me up to tell me it was ready and the screen looked and worked perfectly. So happy! Thank you. read more

Okay, not great. Soho is better (and faster). I think Agile (weird name for computer repair) is too busy. Took a long time to install new hard drive, reinstall windows, and transfer my docs, photos, etc. read more

Brought my computer to this computer repair shop in Kaimuki. Ray the owner was so helpful. Apparently my Windows was updated to Windows 10 from 7 without my knowledge. Lost my bookmarks on Firefox. Had over 100 of them. Ray was able to retrieve them and reload back into my current window. He's a lifesaver. I plan to try to use Windows 10 for a while and see how it goes. I would highly recommend Ray to anyone having g computer issues. read more

My G5 Tower that I use to run my music recording software finally crapped out on me and I needed another one fast! Not a lot of these around anymore but I happened on a Facebook buy and sell page and went ahead and posted that I was looking for one. A guy answered me and hooked me up with Ray. Turns out he had a couple working ones so I scheduled to go to his shop the next morning. Ray hooked me up with a great G5 tower at a reasonable price and was super nice and helpful. He also reassured me that if I had any problems with it in the future to let him know. I highly recommend Ray and Agile Computing Services!!! Mahalo Ray!! read more

great & fast service ! so glad we found ray! my sons apple mac book pro lcd cracked from peessure being applied to the screen so it dis colored the lcd and we needed it repaired right away we looked around and no one had the part on hand and some places say they couldnt even order it. i was referred to ray from a friend and he meet me the same day on a sunday and i got it back the very next day. very pleased with the service . will be back for sure & will share his name. read more

Amazing experience - above and beyond. ' My computer has never crashed before. I was working in Waikiki and I had a huge project due on the mainland when my computer crashed and was wholly unresponsive (time on many levels was not on my side). In a panic, I yelped to find someone that could save me from this worst-case scenario. I had an unfortunate first encounter with another business; thank goodness for that is how I found Ray. I called Agile Computing Services and informed them of my situation. They had great customer service and genuine care which translated into the best moral support during a high-stress situation. Ray welcomed me to his shop and found an immediate solution to ensure I met my deadline. He extracted my must-needed files and sent to me via email. He copied my hard drive on a new external HD and lent me a computer to finish my work at home while he looked to repair my laptop. Ray stayed in communication with me, explained his services, and earnestly took the time to fulfill each of my needs. (Ray even lent me cash to pay the parking as I was in a frenzy I didn't bring any change to pay the toll.) I am a trainer in the hospitality industry; it is a job that takes me all over the world exposing me to its many forms. This experience was equally successful in its objective as in the care and selfless manner that the service was provided. I cannot express my gratitude enough to Ray for his expertise and his kindness. read more

Super friendly service. I woke up and my laptop wouldn't start up one morning. I contacted Ray via e-mail and he was quick to reply. I took my laptop in pronto and he was able to fix it with ease. Right In front of me. He also gave me some great advice on how to keep my laptop from a similar problem again. I would highly recommend him. read more

Ray is a genius. My 2006 Mac laptop's airport card was broken and he installed a USB network card and a driver. The driver was not an easy task but he knew exactly what he was doing and saved me the price of new laptop or a huge repair bill on the airport card. Applause for this shop. read more

My macbook pro laptop was dropped and the screen blacked out. I went to best buy and apple but was told they would need to send the laptop out to the mainland for repair. I am leaving for a trip in a week and needed my laptop by then so there was no way that I had time to send my laptop out to the mainland. I decided to do a little more research and look for a local company and heard about Ray through a friend. I am so glad that I took my laptop to him. He was very accommodating with his hours and I took my laptop to him the same day that I called him. Ray first took a look at the laptop and did everything he could to repair the issue from the exterior of the laptop. He was not able to repair the issue externally and needed to open the back of the laptop to determine if it was an internal problem. In the worst case scenario, Ray mentioned that I would have to replace my entire screen which could be very expensive. Ray needed a couple of days to diagnose the problem. He called me in two days and fixed my laptop! I paid a reasonable price for his services and I am extremely happy with his customer service and knowledge of computers. If you need any computer repair services, I highly recommend Ray! read more