1. Apple Kahala

0

Honolulu, HI

Cancel

Open app

Search

Apple Kahala

3.7 (336 reviews)
Open • 10:00 am - 8:00 pm
Updated 2 months ago

Apple Kahala Photos

You might also consider

Recommended Reviews - Apple Kahala

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Inside
Candace F.

Apple Products seem to be one of the current life essentials. My experience at Apple has always been hit or miss with some employees being genuinely nice and others downright rude because a customer comes in already set to buy the Apple product. The products are not cheap but the functionality and appearance speaks for itself. On a Black Friday the lines were long as expected because of the gift card option. We bought a new phone online and the special gift card did not apply correctly so we ended up at the store to fix the purchase. The first two employees were super nice and fixed the issue right away. Then the experience goes downhill. We bought the phone and were shuttled to another table. The older Asian man with the mask was supposed to help. Omg...so rude..we sat and barely even started the process before he said..you should go to Verizon for the set up. Then he walks away. Someone else eventually helps out to let us know the steps and options to stay in store or do from home. We try the in-store help instead. While we were waiting another customer comes and is clearly super upset with something that happened earlier. Then older Asian apple employee with mask comes back from break. She asks him for assistance and he looks at her and said I am here to help all customers and walks away from her to ask other people if they need help. Needless to say we left without setting up our phone there but watched YouTube to update everything ourselves. So...location is clean and full of cool products. Employees need to be trained to help all customers. Also, one employee in particular should be nicer. He spoils the experience for all customers.

Genius Bar

I've visited the Genius Bar many times over the years and the staff that has helped me has always been great. I walk in somewhat upset because I am having an issue but the staff is very prompt, understanding, and always has a resolution. Very knowledgeable and easy to work with. Never had a bad experience.

Very Busy Apple Store

I called this store directly three times today to ask if it's possible to replace my ipad screen, each time it rung until auto-hang-up. Drove there instead, and the employee told me they would have to look at my ipad to determine if it's replaceable, and they're too booked to look at it today, but I could try come back tomorrow. Then they asked how old it was and said I'd probably have to replace the whole thing. Would have been nice to know since I drove an hour today. I would rather have had them answer the phone to tell me no can. I dialed a different place and they said they can replace it for me in 24 hours, so I go somewhere else for repair.

Terry K.

I have been and still continue to be an IPhone, IPad, Apple Watch user since the IPhone 3, IPad 1 and Apple Watch 2. That said, I've been the Apple Store twice in my life of Apple products. Once long ago in Emeryville, CA because my IPhone 3 screen cracked and now recently, the Apple Store in Kahala because my new phone is acting up. (Really? Is it the phone acting up or is it you Terry who may not be using it properly?) Here is my story: About 10 months ago I upgraded my phone through my line carrier (WHAT A MISTAKE) and I'm disappointed in them but that is another story and review. So my phone's Bluetooth doesn't work. Friends of mine say it's because of that I'm doing something wrong.... I can't use my new headphones because it is wireless and bluetooth friendly. I can't use my desk and home speakers and pair them to my playlist. I can't! I can't! I can't! Why? Why? Why? The answer is my cellular service company messed up when they fired up my new phone and the transfer of data etc. was done incorrectly. What? Yup!!! So what happens next? Genius Bar Pro Justin helped me get things corrected and answered many questions. In addition, he taught me that the Apple Store is a one stop shop including their ability to work with the cellular carrier. Lesson to be learned? It is not called the GENIUS BAR for nothing and those GENIUSES back there? They are not called GENIUS for nothing either!!! #applerules #allthingsapple

Happy happy joy joy!!

See all

3 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 0
Photo of Robert P.
1785
93
101

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Derek T.
2
121
21

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Joshua D.
892
20
1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0
Photo of Keo H.
0
72
0

2 years ago

Helpful 2
Thanks 1
Love this 2
Oh no 0
Photo of De K.
0
33
4

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 1

2 years ago

Helpful 1
Thanks 1
Love this 2
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 45
Thanks 0
Love this 47
Oh no 0

3 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

4 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 1
Photo of Rose H.
64
141
178

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0
Photo of Lyla D.
861
2093
43670

9 years ago

Helpful 20
Thanks 0
Love this 19
Oh no 0

5 years ago

Helpful 4
Thanks 0
Love this 4
Oh no 0
Photo of Tony T.
0
52
15

3 years ago

Everyone was so nice and helpful. The person who helped me took 30minutes to help me set up my phone. Great service,

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 10
Thanks 0
Love this 9
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 8
Thanks 0
Love this 13
Oh no 0
Photo of Cam D.
3
104
1

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Randy N.
128
98
95

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 9
Thanks 0
Love this 5
Oh no 0

7 years ago

Helpful 4
Thanks 0
Love this 3
Oh no 0
Photo of Greg D.
2046
1010
451

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lara L.
151
673
2049

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Big K.
0
33
31

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 2

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

Page 2 of 9

Apple Kahala Reviews in Other Languages

Ask the Community - Apple Kahala

Review Highlights - Apple Kahala

“greeted with the friendliest acknowledgement from LeeAnn (spelling?) and assisted by Kaleo on a BUSY Sunday in Kahala Mall.....”

Mentioned in 30 reviews

Read more highlights

You might also consider

Vision Mobile Hawaii

Vision Mobile Hawaii

(18 reviews)

$$

Waikiki

Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Spectrum - +40 customers waiting in line. No employees helping anyone

Spectrum

(352 reviews)

Ala Moana

Kesslyn was so awesome and easy to work with! We were called up 9 minutes before closing time but…read moreshe was very accommodating and quick. Made transferring my phone plan easy peasyyy

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

Apple Kahala - computers - Updated October 2026

Loading...
Loading...
Loading...