I had to create certificates for my team. I looked no further than OfficeMax. The last time I came here, the printing to him took such great care of me. It was no different today. They're always packed and busy with lots of guests and they do their best to take care of them one at a time. You have to have patience when you have a project to do here because they have to do these printing as they come and they already have several orders from the day. I usually send my work to their email, but it was too big of a file so the person taking care of me sent a link of my Canva work to their Canva and they were able to print it on their end. Three people helped me and they were all very cordial, respectful and helpful. One helped me decide which paper I should use for the work I did and I was very pleased with the results. I would choose this place for printing every time. read more

OfficeMax - Office Equipment Near Me - Kapolei, Hawaii

Jason in Printing at Office Max you are an absolute gem Mahalo nui loa for your dedicated expertise. I always find Kapolei Office Max has the best staff which bodes well for management, today Jason your excellent 'above and beyond' attitude and service hit it out of the park. read more

4 stars for customer service. Young lady at the cash register was very helpful, friendly and cheerful. She reassured us that our purchase was well worth it. We had to go searching for this product this weekend because my daughter needed it asap for school. Especially if it'll last for years, through her experience she said it did and it's a very good product. Thank you for being so kind and reassuring, it definitely lifted a weight off our shoulders. read more

First off: I was greeted when I entered the store (a small thing - but a great touch) by the same cashier that gave me great customer service at both times of check out. She was friendly helpful and gave great personality. Second:I was asked if I needed assistance when trying to navigate the large selection of labels - another small detail but these days I feel like I'm "bothering" uninterested employees when asking for assistance. So thank you Finally Mesha at the print counter was knowledgable, professional and quick. You can tell she has worked there for a while bc she quickly helps me print my complicated job in the self service area. Thank you all for making my experience at your store a pleasant one read more

My other half & I went aroumd evening time. We needed to buy printer ink for our daughter's school papers.. then one of the workers was a aisle behind acting as if he is fixing something but in reality he is watching my other half and I to see if we were stealing... LOOK, I get that your doing your job and people do steal from your shop with the fact that you guys have to lock some stuff up BUT ASSUMING can lead to something bigger. I look young but again, asians really don't raisin. I'm old enough to know better. Thankz for how you guys were walkikg by and looking all the time. I would recommened going to another store rather than here! read more

Everything you need for your business, work or school is here. I shopped here for everything. As a frequent shopper, they give you rewards for your loyalty. If you can't find it, they have helpful and courteous employees to help you. If you lucky, sometimes, they have great discounts on items. Highly recommended...check it out. read more

Got 1 person at the service station, turtle, 3 guys hanging out by register. No one can help him as the line grows to over 5 ?????

First time shopping at this location. As soon as I walked in, I was greeted by a couple of salespersons. One of them walked me over to the paint markers I was interested in. Then, while I walked to another part of the store browsing at UPS Battery Backups, another salesperson came to ask me if I needed assistance. I inquired if the one I was looking at ever goes on sale and she did a price match on her device and found I could get it at a cheaper price and there was no sale sign posted in the store. That was a pleasant surprise. She even informed the cashier ahead of time so I didn't have any issues at the register. Everyone seemed helpful and polite. No pushy atmosphere. When I researched the price when I got home, I found the price OfficeMax gave me was way cheaper than BestBuy, Walmart and Amazon. I'll definitely come back to shop here. read more

OfficeMax - Battery Backup for computer. Helpful salesperson did online price matching for me to get a cheaper price. Woohoo! - Office Equipment Near Me - Kapolei, Hawaii

Zero stars would be more like it! It's a long story of how a simple request to send a less-than-one-pound package FedEx was quoted over $100, then over $70, then over $40 to go from Oahu to Idaho. Then it's supposed to arrive FOUR DAYS later and it's now FIVE DAYS later and the tracking shows it's still on Oahu! I wanted it sent FEDEX and upon looking closer at the receipt the employee sent it USPS Priority Mail instead! For nearly $50, a very time-sensitive package is not arriving until God Knows When! Next day I take similar package to Pearl City FedEx and it cost $11.27 and arrived at same destination in Idaho in 3 days! If FedEx is going to have an office inside of an Office Max, those employees need to know what they are doing!! Called store manager named Gathen last night who sent call to the desk where FedEx is located in the print shop and all that person could say is that it left their store so no assistance was provided... all of this situation reflects poorly on both Office Max and FedEx... both names we ought to be able to trust! read more

I went just to use the copy center. The supplies for editing and cutting have been removed due to covid but staff was willing to provide me anything I needed. Will definitely be returning to this location for all office needs. read more

OfficeMax - Office Equipment Near Me - Kapolei, Hawaii

I bought a Solo Laptop shoulder bag and was suprised how good the warranty was. purchased an amazing one and was told I just need to provide my phone # and they can pull it up. Fast forward 10 months and there is a rip in the bag from normal wear and tear The store tells me "we don't keep information in our system past a few months", "we're sorry". What kind of business does this? read more

OfficeMax - Normal wear and tear I was lied to about coverage. - Office Equipment Near Me - Kapolei, Hawaii

Office Max is a well known staple (pun intended). This location in Kapolei shares it's huge parking lot with many other businesses. We came to find trays to organize and divide paperwork. I expected office Max to have items in bulk quantity over other places but their in store supply is pretty limited. The staff however is super friendly and helped by calling multiple locations to find the items for us. Definite downside is having to drive to those locations to gather what we needed. The store is pretty much empty on most days so social distancing is not an issue. I did notice they also sell cleaning supplies so it's worth checking out of the other big box stores are sold out. Huge plus is they offer curbside pick up if you order online. Saves time and conversations. read more

I used to work there. The employees work hard helping customers , pulling heavy furniture. On line orders, price changes, fast check outs, and so on. Mel Roche read more

Ashley was an amazing help today, my father recently passed and she assisted with making sure we got the banner and poster completed in a timely manner!!! Thx a bunch! read more

Great store! has everything i Needed adam is so helpful, great service! absolutely recommend.

Had to reprint some papers and make bulk copies. Needed help doing a few things and the wahine there was so helpful

This location sucks. I would give no stars if I could. I tried for almost an hour to ship via the FedEx counter in the store. After making me login on an antiquated computer that kept freezing. Then, the employee logs in to their account and I have to determine my own shipping speed, costs, weigh my own packaged. Which would be fine if it WORKED. Employees showed the typical Aloha indifference to helping me. Save the time. Go to UPS like I did. In and out in 5 min. read more

I needed to fax documents to Dept of Labor and tried several times at work and they kept saying they couldn't read the bottom of the page so I ended up here. My only gripe is there's no way of confirming they received my fax :-( so now I have tocwait and call them in the morning. read more

Computer emergency....Help I can't Yelp. I turn my computer on. Click on the google icon. Type in Yelp. I begin checking out new businesses, wavering whether to write a review, and then a luminous loud voice goes on. ****SECURITY WARNING, CALL THIS NUMBER 123-456-7890 (not real number) YOU HAVE A VIRUS***** I immediately x it out. Sure you can go on Yelp on your phone app but it's a different experience on the desktop. You can call me old school. I tell my husband to take a look at the computer and it doesn't pop up for about a week. Then I get a pop up stating I have a virus and to call a number. I try to close it but it continues to pop up. I tell my husband again. He says it's fixed but the next day it pops up. I try again to persuade my husband how bad I need the computer fixed. Me: "Babe, I need the computer fixed because I need to do stuff for work." Husband: "Well you shouldn't be bringing stuff home for work anyway." A week later. Me: "Babe, we need to get our computer fixed because our son needs it for school," I plea to my husband. "How can we ask him to strive for A's when we can't provide the means necessary to attain it?" I tell him in a concerned voice. My Husband: "Fine." Customer Service: outstanding I called first and the woman who talked to me was courteous. She answered all of my questions and because of the nice customer service on the phone, I decided to bring my computer to Office Max. A woman saw me lugging my hard drive into the store and she immediately greeted me. She directed me to where I needed to go and told me Jacob would be right with me. Jacob chopped right into business and asked me what's wrong. He asked me fill out some paper work. He asked me what what's happening. Within a few minutes of surfing on my internet he agreed that there was a virus. Jacob explained each package that they offer. He answered questions that I had. He gave me tips on how to prevent my situation from happening again. Tech Services: Office Max offers FREE PC tune-up. This boost speeds, identifies threats and checks for viruses. After the check I opted for the platinum diagnostic, repair and protection. (I snapped a picture of what the package includes). Inside the store: It's well organized and clean. The aisles are big enough for a stroller to go through. Parking: Tons of parking located in front of the store. Other products: They offer office and school supplies. Sometimes at ridiculous deal for one cent (minimum purchase required). Furniture for the home or office. A good amount of items to keep your work organized. I'm a pen hoarder and this place supplies my ridiculous addiction. Yes, I need that pen in glittery purple that has a clip because it looks pretty on the paper. Overall I'm happy with my experience with the computer repair and will return if I have other computer problems. read more

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Went in today around 4pm to get a grad poster made. I needed it for next day and I didn't think it would be possible but tried anyways. There were tons of orders in and they said they could get it to me in the morning which was awesome. But they said hold my beer and one up themselves calling me 3 hours later saying both posters were done and ready for pickup. Amazing considering all the grad posters they had before me and coming in super last minute. I'd give them another star if I could. read more

Found what I wanted online, the website said they had it in stock. Went to the store and showed the worker the item I wanted from my phone and he was able to point me to the exact location. Took the item up to the register to pay and when it showed for a more expensive price I was able to show her the item price on my phone and she was able to price match it for the cheaper price saving me a lot of money. CONVENIENCE: 5 EFFICIENCY: 5 SAVINGS: 5 [PARKING] Lots of handicap parking located close to the entrance. Lots of parking, was actually able to find a parking spot that was right in front of the store that was closer than the handicap parking. read more

Dude. Where have I been??!? I just found out yesterday that you could order all the scool supplies and more online and pick it up in the store. It's school supply time, and what I usually do is buy some at walmart, some at long's and some at Fisher. This year I saw a sign about ordering and picking up. Then I got an email saying there woumd be an extra 30% off on top of getting cash back. I thought hey what the hell, I'll try it. I usually walk in to Office Max to buy paper or office supplies needed at home. This time, my mission was to shop here online. It made it convenient to pull up the school supply list and order down the line. I was able to donate 5% to the school and save money at ONE place. An hour or 2 later I got a notification that the items were ready for pick up, SAME DAY. So off we went to this location. My fiance trelked off and looked at the office furniture, my daughter wanted to get workbooks. While they looked i went to the cashier and I was able to pick up my kids' school supplies right at the register. The clerk double checked if everything was in the list. All the supplies were arranged neatly in a box. I was so amazed how efficient this was. This was the best school supply shopping visit ever! Saved gas, time and money! So all you parents out there having to buy supplies, try order them them online and pick up in the store. So much easier! Then you won't have ro worry about rushing to get all the supplies last minute too. read more

Their website/email will offer curbside, but this location doesn't participate in that option. I waited 15 minutes before going in to check on my online order. Upset to find that they don't do it. Well someone better get on that and remove it. read more

OfficeMax - They don't do curbside, so beware. - Office Equipment Near Me - Kapolei, Hawaii

I went to get two large books cut into four books total. The copy and print manager said they no longer do cutting and binding of large books, that was stopped awhile ago. I told her that a friend took the same exact books to kalihi a couple of months ago and they did it. She then proceeds to tell me that even if she was able to do it the machine would cut the books crooked. Ended up going to kalihi. They said that it is done even in Kapolei, go figure!? I left the books with kalihi to do the job. I'm upset bc I live in Ewa beach, 5 miles away. I had to go to kalihi, 16 miles away, just to get what I needed only to find out that Kapolei could've and should've done the job. Now I have to go back tomorrow and pick the books up. Don't think I'll be shopping here anymore. read more

I am from out of town. My daughter lost her tooth and I wanted to print out a tooth fairy letter. I sent it there to print and was helped as soon as I walked in. Great service! read more

They saved me so many hassles. Needed to print stuff, they got me set up with email download system to their photocopier. Process was easy and very inexpensive. Plus yay on parking & hours of operation. New favorite place for anything office-work related! Finally COVID -- all staff in masks and sanitizer right next to door. They also will bring out what you buy with an on-line drive up practice, I didnt use, but two people did when I was there. read more

I was on vacation from work back in December 2015 when I stepped foot into OfficeMax. I was on a mission in searching of planners to give away as gifts to co-workers. As I entered the store I was greeted right away. I figure I browse around the entire vicinity to see if there will be other items that I may purchase in the future. I noticed all the office equipments which included computers, printers/copy/fax machines in one, office chairs, desks, as well as office cabinets. Browsing around some more I noticed all the different cartridges a person may need for home or office printer. There were printer papers as well. I need to remember to purchase an extra ink cartridge for my printer. I took notice of all the other office supplies like pens, pencils, staples, stapler, paperclips, and I even found the daily/weekly planners. I also took noticed that OfficeMax have cellphone chargers and cases for individuals with a IPhone smartphone. Once I grabbed the planners I needed for my co-workers it was off to the checkout counter. I noticed there was a gift card stand near the checkout line. Many gift cards to choose from including prepaid Visa cards. I approached the checkout counter and gave the associate the items to scan. The employee was very friendly and even asked me if I wanted to join the rewards program. Which I did and I need to register the card. The transaction was done really fast and I was praying that my CC did not get declined...thank heavens it got approved and I was able to leave the premises right away. 24/200 read more

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WOW, I had a situation where I needed my laptop. I hadn't even turned it on in over a year, and what most of you know, passwords are hard to remember I totally forgot mine. I ran it down to Office Max right after they opened. Walked in and said to the whole, "I need a computer guy. Over in the corner a man raised his hand. His, Robert Trachtman. I explained that I forgot my password. He noticed that the system had not been updated in a very long time. Told me he could have it updated and could have it back in a couple of days. Now the problem was I was flying out the next day and needed it back that same day. I would have taken it days ago, but was told that morning to bring a computer with me. Anyway Robert told me he'll work on it. He called me at 3:30pm. The laptop was ready. I now have a totally updated laptop, like new.. Mahalo Nui Loa Robert read more

I just have one question for the management. Is it one of The requirements to NOT be friendly to work at OfficeMax? I have gone to utilize your service quite a few times and have yet to have anyone friendly help me yet...if anything they are mean, or are miserable being at work because they don't enjoy what they do. You need to take better care of your employees because it shows what kind of treatment they have been receiving from their management. read more

the worst service 5 people standing behind counter nobody in store i walk in trying to buy a cheap printer to give away to a student who needs one. Nobody is wilking to walk out from behind counter. Pathetic! so i go stand in the middle of the sales floor in front of door stare straight at sales people talking behind counter and nothing they won't even acknowledge my presence. So i go online to best buy (on one of their laptops) order the same printer i was going to buy save myself $5 and now have to drive to Aiea it pick it up. What happened to this place? Managment needs a kick in the ass because your sales people suck. read more

A "senior" sales consultant by the name of Mel does not know how to ring up an SBC account. He was not friendly nor acted that we were an inconvenience. Pls train your teams properly before giving them that title. read more

When you simply cannot wait for your office supplies from your on-line order, this is the place. Be watchful for elevated prices for select items. read more

Had the rudest encounter with a woman named Arlene. She was absolutely uncivilized and should be taught better customer service manners. I am disappointed with how I was treated seeing as I only came in to buy a couple items and leave. Her attitude and utter incompetence made me put everything back instead. Please someone educate her for she has ruined your company for me, as I'm sure, many others. read more

Since we were in the Kapolei area, this location is open for business and we needed fax service. Yes, they do have fax service and faxing still exists. Some companies still only take faxes and not emails with attachments. You just go to the self copy service area and speak to an employee. The employee will have you fill out a cover sheet and fax the papers for you. It costs about a dollar something per page. read more

I went to this Office Max because it's closest to my home. On the occasions that I've been there the "Senior sales associate" Mel has the worst customer service. Today I came in with an apple product and was looking for an attachment for it. His immediate response was I've never seen anything like that without even throughly inspecting it as he was walking away. I would have understood if he was helping someone else. But he wasn't. Fortunately a regular sales associate was there to explain the situation to me. With the limited staff on hand, I would imagine that customer service would be a paramount necessity. But I guess being the Senior Sales Associate. Come a level of "I know everything syndrome. Unfortunately I will not shop there again. By the strange chance I do, I hope that they remedy their Customer Service problem. "MEL" read more

During my shopping trip at Office Max, I walked around the store searching for a filing cabinet. I chose the one I was interested in & walked to the checkout counter. Off to the side, was a service desk with a gentleman named Mel, sitting there. as I approached him, he asked me if I needed help with anything. I told him what I needed & he assisted me from beginning to end. He actually even knew where I worked from recognizing. After paying for my purchase, he walked me to my vehicle & assisted me with putting the cabinet in my car. He was genuinely friendly & quick. Kudos to you Mel! We need more pleasant employees such as you! read more

Terrible customer service. All of their stores pretty much gives the same terrible service from staff in Oahu.

The best part about this place was the parking, there was a lot of stalls available to use. Walking into the store, I was able to immediately find the toner that I was looking for because I had been here before, so I knew where it was. Ice in line for a little while, considering there was only 2 people ahead of me and there was also only two cashiers available. I suppose it would have given them a higher Starpoint, except that when I did approach the cashier comma he was not able to help me figure out how many points are explain this reward system to me. His advice to me was to log on to my account online, that wouldn't be very helpful for me at this point I wouldn't. I asked him if there are any discounts available, again could not help me. I suppose of would've given them a higher star point, except that when I did approach the cashier, he was not able to help me figure out how many points or explain the point system to me. His advice to me was to log on to my account online, that wouldn't be very helpful for me at this point. I asked him if there were any discounts available through this points/rewards system, again, unable to help me. He then proceeded to talk on the phone while cashing me out. On his phone call he was instructing the caller that the person they were calling for was with a customer and unavailable, interesting, wasn't he with a customer too? Or at least I thought I was his customer, fail. That's all poor customer service for some pretty inflated prices. I expected better service for a product I could get for half the price on Amazon prime, lucky for them I needed it immediately. Won't be making that mistake again. I appreciate good service and will never tolerate poor customer service. Sorry O.M. not this visit. read more

Went to the Kapolei at 5:15pm today and they closed at 5 pm for Halloween! Seriously! An office supply store closing early for Halloween...businesses don't close early for Halloween! It's not a holiday! read more

I am having to write a second review for OfficeMax's printing department staff and their customer rep, Chiburu. Hands down, excellent service. I ordered some Halloween tags for my kids' treat bags for school and Chiburu was kind enough to finish them on time, and prepped them so I didn't have to individually hole punch them myself. He saved me a lot of time. Thank you, Chiburu for your excellent service, generosity and thoughtfulness. You're amazing. read more