Service is good here overall and very prompt when I need to return things from Amazon. Customer service is usually up to par here but not today. I get to the counter and the employee scans my first item with no problem. When it came to the second set, she goes "oh that's whole foods so cancel the return" and turns around and moves on. I'm like ok. I'm assuming she met change the receipt to ups receipt so she can process my return?! But beforehand, what happened to hi, hello, how can I help? Or hi, making a return? I get it, it's the holidays, it's going to be busy...still a friendly, helpful attitude would be nice. read more

This location is perfect for me, it's close to home. I have gotten Passport pictures taken here, no issue. I have returned Amazon items here, so fast, convenient, no issues at all. If you're only dropping things off, it's so easy and fast, it's amazing. But if you're sending items, I would go elsewhere. The first time I had to send out 5 packages, it was a Saturday and USPS closes early so I went to the UPS store to send my packages. The girl put in all 5 package information, come to find out she put it in wrong in the system. So she had to start all over again, and do each package individually. The line got long after me, so I felt bad. Good thing another worker was there to help her and guide her to do it. The second time, I only had one package to send. The worker asked me if the address was correct on the screen, and I told the worker it's missing the apartment number. So he fixed it, showed me the screen and asked again "is it correct on the screen" and I said "no it's still missing the apartment number" I think the manager had to step aside the worker and guide them how to properly fix it. It did get fixed, but they over charged me so much. My packages are pretty much the same size and weight but one was under $10 the other I got charged $22. The customer service is pretty good though, they are super nice and friendly. This location is best for dropping off already ready to send mail, passport pictures from my experience. I would go back to do those services but not going to send mail through them. read more

Awesome, Supah FAST service! While working in Ewa Beach today, upon completing a job at a local bank, I had to ship out some broken parts back to the mainland. Luckily for me, a UPS Store was nearby, as it was just a hop, skip, & jump away from the local bank, so instead of lugging all the gear back to town, I elected to stop by this UPS Store. Upon walking up to the business, I could clearly see some people against the entrance door area, therefore I knew they were busy. Instead of turning away, I decided to brave the long line & get my boxes shipped out. To my surprise, although they were very busy with only two store representatives working, I must say both workers were very efficient & professional! The anticipated long wait, turned out to be a very short wait, and the two representatives cleared the line in lightening speed! What a pleasant surprise!!!! If you need to ship out anything, and you just so happen to be in the Ewa Beach neighborhood, check out this UPS Store! read more

The UPS Store - The UPS Store in Ewa Beach, located at the Laulani Village Shopping Center. - Shipping Centers Near Me - Ewa Beach, Hawaii

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I had to return some things from Amazon to the store There isn't enough words to see how grateful I was to the employees there I'm visually impaired they went out of their way to open the door for me to help me with my order sending it back. I recommend anyone to go there thank you people for being so great for great in doing your job read more

My sister and I came in with a large package to return to Amazon and had no idea where to start. We worked with Chris. He was so informative, polite, professional and so helpful. I've genuinely never met a UPS (or any mail representative) that was so helpful or informative (and patient!) . If you come in please ask for him, he will answer all your questions. Definitely going to be our Go-to UPS store! read more

The UPS Store - The ups store - Shipping Centers Near Me - Ewa Beach, Hawaii

This store is literally the best store, I am moving away, shipping boxes, getting contracts printed and have done daily business here the past month. One employee, specifically, Jhanna, has helped me daily, given me good, sound advice, and has the best, positive attitude there. She always greets, is efficient, and very pleasant. The amount of stress i am under currentlu really helps ease my anxiety knowing she got my back in shipping my things to mainland. Big kudos, girl needs a raise!!! read more

As soon as I walked in, I was greeted but be workers, which was nice. I had some Amazon packages I needed to send off and Chris greeted me with a smile and was very patient with me as I tried to pull up my QR codes. He assisted me with the packages I had and I've never had a more pleasant experience than the one I had today. Thank you Chris for your amazing customer service! read more

Came in yesterday on 4/26 to buy large shipping boxes and had a few questions. The staff was very helpful and knowledgeable regarding all our shipping concerns and options. We packed everything up and made it back today 4/27 and was assisted by the same awesome employee! YAY!!! Kudos to employee #212111 (per our receipt). I didn't get to ask for the persons name. My bad! But we are very happy customers and are grateful for taking care of us and getting our packages sent to family on the east coast! read more

The UPS Store - Employee info - Shipping Centers Near Me - Ewa Beach, Hawaii

I go to this location often to ship items, and honestly, I never imagined needing to write a review. They're exceptional every time--quick, easy, no hassle, in and out. On a good day, that's a solid 5 stars. Nothing over-the-top, just good business as usual. But today was an exception worth mentioning. After the worker processed my Amazon return, I waited--politely--for a "Do you need a receipt?" or "Is there anything else you need?" Because as a guest, I try to be courteous and not demanding. After a few seconds of awkward silence, the worker finally asked if I wanted a receipt. I said yes. As she handed me the receipt, she turned to her coworker and said, "I hate when they just stand there." The audacity to talk sh!t about a customer in front of the customer--because you don't know how to provide basic customer service--is wild to me. What could improve? Keep the comment to yourself until after the customer walks out. I mean we all do it lol. read more

Customer service used to be great here. There was always a hello, anything else you need, good bye, have a great day. Not anymore, not sure what changed. I've even met the poor customer service with some kindness yet get ignored. Everyone's days can be a little brighter and go by quicker with some smiles and polite words. What a horrible way to spend your days in our community. I never look forward to seeing these people. How much hatred and ugliness can you really hold for someone you see for a few minutes at a time. Sad. read more

Needed to fax documents. It was quick and the customer service reps were very helpful.

Needed paperwork notarized Noah was the best, helped with even mailing it back for me. Highly recommend this UPS store for all shipping needs. UPS is lucky to have Noah on staff very helpful. read more

The store wasn't crowded and the CS people were great. Helped me motorize a document and the. Fax it to the appropriate parties. In and Out! read more

I use The UPS Store in Ewa Beach almost daily. The staff is great to work with. They all know me and see to it that my mail and packages are protected. I have never had any problems with anything. read more

Bad customer service, lied and say they do not keep records of returns from the last 30 days. A product was return to UPS for Amazon. I watched them scan it and received a receipt 30 days ago. Notification from Amazon stated returned has not been received. So I went to verify if there was any mistakes so I could clear things up but was met with more of a nonchalant we can't help you attitude. When I asked about the manager, I was told that person was out for the day. From a logistical standpoint I know records of returns are kept so being told they are not after 30days made me feel suspicious and not trustworthy of this small location. I didn't go there to put the blame I went there to verify if it was a ups problem or Amazon read more

24 November 2020 I have been to this UPS location at least 5 times. I am not sure how or why I have not reviewed it yet. I generally go to UPS if I want digital copies or prints of "long" forms, i.e. ISO 216 Standard paper size. Who uses long forms you ask? I'm glad you asked - most every country throughout the world uses the long form, hence the term 'international standard'! However, North America (i.e. the United States) uses its own paper size standard. Anyway, I digress!! This UPS is located in Laulani Village Shopping Center. The facility is standard for a UPS. They offer notary services, printing, scanning, packaging, Amazon returns, and mailing, among other services. There are generally two employees working, which helps because there always seem to be a constant flow of customers using their services. UPS is more expensive than the USPS however, they are convenient, they assist with packaging, and they have more flexible hours. Today, I wanted to get a digital copy of the document I have. I believe it was Abby who assisted me. We walked over to the machine and she must have misunderstood me because she made a copy of the document. When I clarified, she made the necessary correction. I then informed her of the email address I wanted the document sent to and she input the email address. We both proceeded to the check out counter where she processed my bill for service rendered. Being the semi-tree hugger that I am and since I paid with cash, I declined a receipt, thanked her, and walked out. I had not received the email with the document at that point, but I assumed my internet was slow and delayed me receiving the document. I kept refreshing my email and still nothing! About an hour later, I concluded that I was never getting that email, so I called the store. Abby answered and I explained to her that I never received the email. She must have checked the history and identified a typo in the email's domain suffix. She informed me that if I brought the document back, she would redo it without any additional charge. I asked why she didn't just forward the original scan, but she informed me that they do not keep copies of documents they scan to customers. That is reassuring since I imagine people scan a lot of personal or sensitive documents. I was at work so I gave her my mother's name and told her my mother would stop by to have it done. When my mother stopped by, I received the document within 2 minutes of the re-scan. Although there were some snafus, UPS made the necessary corrections. I will definitely continue patronizing them. read more

The UPS Store - Sneeze guard / social distance barrier - Shipping Centers Near Me - Ewa Beach, Hawaii

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Whenever I go there, they are very professional and courteous. I never go to the Post Office anymore unless I absolutely have to.

Service was quick and friendly. The 2 workers here this morning on 2.6.24 made my morning. I rarely ever send a post in this case a return to amazon. I was pleasantly greeted and given very useful information. Good jobs normally don't get recognized, but it's this kind of interaction that makes a place worth noting for future visits. read more

The UPS Store - UPS store Ewa Beach, Hawaii next to Walgreens in town center - Shipping Centers Near Me - Ewa Beach, Hawaii

If Yelp allowed for a 7-Star-Review in terms of value provided to customers, I would have given a 7-Star-Review ! They've earned it here, the UPS Store in Ewa Beach! Noah and his Team helped me make a 120-page copy of a completed 2nd draft of a book I am working on for female empowerment in the "master field" of science, Physics. A brown skinned person or person of color has never won a Nobel Prize in Physics, nor has an openly LGBTQ+ person ‍‍. In fact, over the past 100+ years, the master field of science has been almost entirely dominated by males, 97.8%. Only five women have ever won the master prize in the TOP field of science (2.2%). This book aims to help correct past bias and build a more inclusive and fair (just) tomorrow for us all. The field of Nuclear Medicine should not be marginalized, it should be the main field of medicine and nuclear engineering Nuclear Medicine technology should no longer remain an ultra exclusive "all men's club." How much innovation has been lost over the past 100+ years due to homophobia, racism, and sexism? The UPS Store and Noah empowered me to help empower our daughters to, potentially, save millions of people's lives! The team there/here will always hold a special place in our team's hearts (s), The Theory Of Physical-interactions/Physics (TOP) WIKI-WIKI Team ‍‍ and friends! read more

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Came into drop off an Amazon return. I had to also send a fax as that's the only way the company would accept without mailing. I was waiting for my confirmation and observed Angelina with other patrons coming in and out of business. Angelina was so patient with the customers and assisted them with accomplishing what they needed, you could clearly see they didn't know how the process worked or how to do it themselves. Her genuine smile and caring attitude is refreshing and it made the customers comfortable. I just wanted to say thank you to Angelina for taking the time to be a great representative for your company but mostly as an awesome person. You have a winner for your business! Thank you Teresa read more

I always had exceptional service and kindness. I pay extra for my items to be packed and sent with care, especially the fragile items. My most recent encounter with Noah was disappointing. The recipient of my care package informed me, the contents were cracked. Noah needs to do better! Such a disappointment and a poor reflection on UPS. read more

Amazing help, patience, understanding with my techno challenges, and follow through to get what I needed taken care of! Mahalo Nui loa Chris and Noah, your kindness and help is greatly appreciate! read more

I can't say enough good things about Noah and the rest of the team at this UPS store. I came in with about six returns that required so many details and specific issues but Noah knew exactly what to do in each situation and walked me through it. Every time I come here, I experience excellent customer service and very quick work from them. This is my go to place for anything shipping. read more

Worker's are so helpful I was greeted with smiles! I needed a notary was introduced to Noah what a nice young man he greeted me with Hi 'Ohana how can I help? Couldn't have asked for better help, very efficient Mahalo Mahalo read more

Super convenient location,parking, , services & just everything. This is my total go to place when my home printer decides to have a mind of its own. UPS store staff is always fast, helpful & professional. The store hours are very good too. read more

Quality service received by this business. They have all the right supplies to manage any request. My only area of concern is if your packaging has any particulars from the receiver as to how it is to be put together, make sure whoever you pass those instructions to in the store is the person that does the final packaging as they sometimes trade off. My package ended up not being assembled as I explained and I lost some credits upon its receipt due to that. So now I'm a slight pain in the butt customer and ask to witness final assembly of my packages when necessary. But other than that, this is a well run, friendly center. read more

This is my last resort because I have not had any luck with the store. I spoke to Valori on 12/20/20 about wanting 2 handbooks made for me as I am traveling overseas with my husband for work. I had the handbook on a pdf and was told to email store 6447 which I did. In the email she stated she could make the handbooks and the date I could pick it up. I received an email on 12/21/20 that my handbooks were ready. Service in the store was not good. Upon receiving the package I noticed how heavy it was then as I opened the package I was horrified to see 146 pages X 2 of copy paper in a comb binding and the print was NOT front and back. The worst part is I was charged $153.80 for copy paper, not handbooks. I emailed Valori and she claims she provided me with what I asked for which is just not true. She says she just forgot to put covers on them because she was rushing but I know for a fact she is scamming me because she NOW claims she has no idea what a handbook is or how to make it all of a sudden. She ripped me off during at time where money is so tight and I'm already struggling financially. Shame on you UPS Store 6447! People of Hawaii are already having a difficult time with Covid and now we have to worry about companies ripping us off. It's disheartening. UPS is a mainland company but this store is locally owned and operated and one thing you should have learned while running a business here is if you take care of the people of Hawaii, the people will give back and take care of you. We live with the spirit of Aloha. Do not take advantage of that. read more

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Was okay, nothing spectacular. Tried to scan QR code to print shipping label. Wasn't able to print because if network error. Wanted $2 to print a new label. Went out to car and started a new order. Process went smoothly. Printed label and was out of there. Can't blame store, except that they couldn't help me or resolve problem. Had to cancel original shipping order and do process all over again. Wished they could made some attempt to resolve problem, instead of just having me go outside and call customer service, who then told me to void order and restart. read more

Always great service. Thank you for making me feel like family. Thank you UPS staff located at [91-1121 Keaunui Dr Ste 108, Ewa Beach, HI 96706] Sincerely, Martin read more

This location was quick! I had to return a spectrum box and they advised me to go to ups to return it. As i walked in there was line but it went quick. As i got to the cashier he knew exactly what to do. He gave me a receipt and said he will take care of the rest. Thank you so much for making this experience so easy. read more

Fast , friendly and helpful ! Great place to return your Amazon accidents.Kind and patient with those people who are tec. Ignorant , like me. read more

I've been to this location maybe 10 times now to drop off USPS packages and each time I am greeted with a smile. All the employees are kind and helpful towards other customers based on what I've seen when I walk in each time to drop off my packages. If you drop off a USPS package after 4pm, your package will be picked up the next business day by a USPS mail carrier. I am happy that this UPS store accepts drop offs on mail and packages with USPS. It makes things so much easier since the post offices in Ewa have short hours and I can't make it after work. read more

Always give me a hard time when I pick up my packages. I already know how my damn package looks like and they still claim it is NOT my package. Need to double check before saying it's not my package. They were going to ask me to get a verification from my workplace to pick up my package. I even showed the text message of my tracking # saying it was delivered. All you have to do is match it with the package and my NAME which was on the box by the way. It's usually the yt lady. Reply to Owner: This has happened more than once. I do not find it excessive to rate it one star. Employees should thoroughly check the package before stating it is not mine. She simply said no it's not when I pointed out that is my package. We get a lot packages sent to your UPS store as my pick up location. I am reconsidering having it sent there for this reason. read more

Forget using the Ewa Beach Keaunui UPS Store as a pickup location. I used it as my default location for UPS My Choice and called the store about a shipment that showed online "The Package Cannot Be Taken To The Intended UPS Location. Please Select Change My Delivery To Make Alternate Arrangements". The store rep told me they reject incoming shipments if you don't have a mailbox or Access Point account with the store. Talk about some greedy a$$ bass turds!! I changed my default UPS My Choice location to the UPS Store closer to work where they never rejected any of my past shipments. Last time I ever deal with this UPS store for any other business such as printing, passport photos, etc. and you should too. read more

They were very friendly and helpful when I was having trouble sending an email to there computer from my cell phone. Thanks again!

Fast and friendly service. Practicing social distancing and it's a breeze to return stuffs from Amazon. No need for boxes, packages, tapes, etc. just bring the items for return, QR code and scan. read more

I'm retired military and was stationed on Oahu years ago. I always knew I wanted to live here permanently. I retired from the military and needed a safe place to send some belongings we'd need on day one of being back. This UPS store took SO much for us that was beyond the contract! They are hands down the best! They helped us in so many ways that allowed us to have "day one" items delivered and cared for. I brought them pastries to thank them. This store but more importantly it's people are above FIVE STARS! read more

This UPS store is located at Laulani Village on the Safeway side, next to Supercuts, but where the restaurants are. There is parking right in front of the store if you're lucky enough to score. I was dropping off an Amazon return package with shipping label already applied. Covid protection screen is up to separate you between the clerk. Was in and out of the store in a few minutes. Walked right in, gave package to clerk, she asked if I wanted a receipt, I said yes, she printed it and gave me receipt and I walked out. Quick and easy! read more

The UPS Store - General location of the UPS store, next to supercuts - Shipping Centers Near Me - Ewa Beach, Hawaii

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This visit was on July 10, 2020 Customer service was a little rough. The blonde hair lady was really rude. She seems like she was having a bad day and just had a disgusting attitude during the visit with all the customers there. When you ask a simple question to the blonde hair lady ( sorry i didn't get her name) she would give a unpleasant answer. The new employee was doing good for having someone that was under stress train her. read more

Always so helpful and friendly, eager to share their knowledge. And so very convenient. Great service.