I experienced very bad customer service on August 22, 2025…read more I was told in an unpleasant manner to physically go to the location if I wanted to know the size of boxes at hand. Despite the bad reviews I told myself they can't be that bad right? So here I am typing this and drafting a meticulous email to: customercare@lbcexpress.com

First time mailing a box to Manila! My friends had moved back home right before Covid19 hit Hawaii…read more Lucky for them they arrived home safely. I called to get the rates for sea cargo. Pretty good compared to other places. I was told it would take one month to get to my destination. This was in August. When I drove there to buy the box, the parking lot seemed a bit old and ghetto. Social distancing was enforced and I waited in-line outside. The staff lady was nice and helpful. I got my shipment forms, instructions and box. When I returned to mail the box the staff also helped me fill out the address correctly. My friends received the box in good condition and I'm so happy!

Whether it's shipping a pkg or making a poster/ banner, Kyle and Shelley are always so friendly and…read morehelpful ! I recently asked them to do a large poster for a graduation! I couldn't be happier with the awesome job they did!

Shipped a PC tower and monitor with aloha ship and pack and the shipping went amazingly smooth and…read morevery fast. Incredibly impressed. Highly highly recommend. They packed it there, and it was the best pc packing we have ever seen. E

Friendly Love that no matter how many times I've come to the…read morePEARLCITY location: Friendly Patient Very helpful FedEx shipping or the copy center they are so helpful

Very convenient for various tasks. I often need to pick up my fedex deliveries. Courteous workers…read morealthough sometimes they seem overloaded with questions from customers.

Did ya know there was a UPS Store just next door to Costco (Waipio)?…read moreA very convenient location for me, as I had to ship out a few broken items back to the mainland, as I was working just across the street at a local credit union. This UPS store is on the smaller side, but the folks who worked here were very friendly & efficient. Parking access is pretty easy, but the parking lot is shared by other businesses nearby. Need to ship out a package? The Waipio neighborhood has a UPS Store just next door from Costco. Easy to find!

First time going to this one. Located off of Ka Uka Blvd - near Starbucks and in same area as…read more Fantastic Sam's. Plenty of free parking. It was the Monday after New Years so I expected it to be busy with people returning gifts to Amazon. At 9:30 am the line was out the door with about 10 people outside and 5 inside. With only 2 reps working it went surprisingly quick. The third rep was helping someone at a table get a document notarized but after that she asked if anyone had just Amazon returns and was able to help them at the table. The reps here are very nice and efficient. Was able to complete my returns within seconds. All in all maybe waited 10 minutes from outside to being helped. Good job!

Service is good here overall and very prompt when I need to return things from Amazon…read more Customer service is usually up to par here but not today. I get to the counter and the employee scans my first item with no problem. When it came to the second set, she goes "oh that's whole foods so cancel the return" and turns around and moves on. I'm like ok. I'm assuming she met change the receipt to ups receipt so she can process my return?! But beforehand, what happened to hi, hello, how can I help? Or hi, making a return? I get it, it's the holidays, it's going to be busy...still a friendly, helpful attitude would be nice.

This location is perfect for me, it's close to home. I have gotten Passport pictures taken here, no…read moreissue. I have returned Amazon items here, so fast, convenient, no issues at all. If you're only dropping things off, it's so easy and fast, it's amazing. But if you're sending items, I would go elsewhere. The first time I had to send out 5 packages, it was a Saturday and USPS closes early so I went to the UPS store to send my packages. The girl put in all 5 package information, come to find out she put it in wrong in the system. So she had to start all over again, and do each package individually. The line got long after me, so I felt bad. Good thing another worker was there to help her and guide her to do it. The second time, I only had one package to send. The worker asked me if the address was correct on the screen, and I told the worker it's missing the apartment number. So he fixed it, showed me the screen and asked again "is it correct on the screen" and I said "no it's still missing the apartment number" I think the manager had to step aside the worker and guide them how to properly fix it. It did get fixed, but they over charged me so much. My packages are pretty much the same size and weight but one was under $10 the other I got charged $22. The customer service is pretty good though, they are super nice and friendly. This location is best for dropping off already ready to send mail, passport pictures from my experience. I would go back to do those services but not going to send mail through them.

Good value and timely service, my boxes were picked up in a timely manner; easy to talk toread more

Here's an update from my last review. My relatives did receive my packages with no problem. They…read morewere amazed at how much faster they get their packages. The wait time period is about a month and they also provide pickup services at your house if you're unable to drop it off. When they pick up your box you can also buy another box from them at the same time. Very convenient!

Tried to find a company to transport a truck and trailer. Save both your time and money! They're…read moredefinitely crooks. $1500 was the quote to snatch our deposit, then told wait 2-3 hours for nothing then told $3000 and maybe they can do it in the next few days. Called for the refund and got the whole I'll look into bs.

I contact this company a month and a half ago they took my deposit. They never shipped my car. I…read more call them. They don't pick up the phone. They don't want to return my deposit. I will highly recommend not to do any business with this company, they are . scamming people for the depositThey will take money and they will never ship your car. be aware big red flag.