Caty Lee at the Waipio UPS store is very helpful she goes out of her to help me when I can't find something like the QR code on my phone. I have four other friends said the same thing. Chester Murata read more

Did ya know there was a UPS Store just next door to Costco (Waipio)? A very convenient location for me, as I had to ship out a few broken items back to the mainland, as I was working just across the street at a local credit union. This UPS store is on the smaller side, but the folks who worked here were very friendly & efficient. Parking access is pretty easy, but the parking lot is shared by other businesses nearby. Need to ship out a package? The Waipio neighborhood has a UPS Store just next door from Costco. Easy to find! read more

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First time going to this one. Located off of Ka Uka Blvd - near Starbucks and in same area as Fantastic Sam's. Plenty of free parking. It was the Monday after New Years so I expected it to be busy with people returning gifts to Amazon. At 9:30 am the line was out the door with about 10 people outside and 5 inside. With only 2 reps working it went surprisingly quick. The third rep was helping someone at a table get a document notarized but after that she asked if anyone had just Amazon returns and was able to help them at the table. The reps here are very nice and efficient. Was able to complete my returns within seconds. All in all maybe waited 10 minutes from outside to being helped. Good job! read more

06.08.2026, 2:24pm: Ka Uka Store, Caty...was courteous and informative as she bagged my single return of two items. She told me "don't worry, this is what we do," after inquiring how to pack two separate items for one return QR Code. Her nametag indicated that she was in training. Please commed her for her efficient, friendly, and attentive service! read more

Had to drop off a few packages, luckily there was parking up front to make the walking trip shorter and easier. The convenience is what I really appreciate. Most UPS locations involve further commutes to the actual door front. The staff at this location were young and bubbly. In and out with all my service needs met in about five minutes! Highly recommend this location for West side families if you need it. read more

This location is in Waipio in the little strip mall beside Costco. The parking lot is pretty tight. Small stalls and narrow exits. It can get congested so be aware. I dropped off a prepaid package and was helped by their staff quickly and efficiently. The store offers a lot of other services with packaging and shipping. Shipping was quick and easy. Much appreciated. read more

The UPS Store - Shipping Centers Near Me - Waipahu, Hawaii

The staff was very friendly and more than accommodating. I had a mailbox no more than a month while I looked for a place to live and even after I stopped service the girls were willing to hold any packages that came in after the day after my termination date. read more

I get you're trying to do your job as quickly as possible but before I even said anything to Malie she told me they couldn't take my box. Spoke so fast that I couldn't understand. I was trying to explain and she only told me that I needed to pay for the shipping. Which was more than I paid for the item itself. There was not other resolution. No other help!!! Happy new year to you too. read more

Aloha, I am relocating to the mainland and had to make several trips to this UPS store with large packages. Warren took care of me each time and went above and beyond to assist me, even making copies of the labels showing each package weight because I needed that information. He was genuinely helpful and exemplified excellent customer service. Thank you so much, Zarren! read more

Stopped by this location to just drop off a prepaid package. Parking can be a bit congested as the narrow driveway to enter and exit is where the line to Starbucks drive through is. Upon entering , the drop off process was fast and easy. Most customers seemed to be here to drop off packages with prepaid shipping with Amazon. The drop off process was easier than the parking situation they have here in the Laniakea Plaza. read more

Speedy service & Quality service Very helpful. I definitely recommend this business, they are very nice. read more

This is my go-to place for sending back things from Amazon. The nice thing about sending things back on Amazon is now they contract out to UPS who will pack and ship your items back to them and get your refund. You no longer have to waste time packing your stuff to send back. Amazon probably got sick and tired of paying for returns postage when the clueless masses send a pen back in a large box, or a chicken figurine in a box the size of a suitcase. Amazon probably wised up and said "hey, stupid people, stop packing your stuff like an idiot, you are wasting our billions of dollars on your stupid packaging, haven't you guys got a clue? No? OK, we will hire the PROS to pack your returns, since you dufuses are too dumb to figure how to pack LIGHT and SMALLEST way possible to save us money!" Sheesh!! Works for me. Just show them the QR code, they pack it and you get your money back! The only con of this place is sometimes there's a line, coz, you know, Covid. The line can be long but it moves pretty quickly. The parking in this location sucks really bad due to tiny spaces and horrible backing ratio - worse if there is someone who doesn't know how to drive and it turns into a glaring contest on who is going to back up first, and how far. I park at Costco and walk here, it's that bad!!! read more

The UPS Store - Line to get in - Shipping Centers Near Me - Waipahu, Hawaii

Needed fingerprinting done. Went in yesterday and was told it could be 2-3 weeks before we get the cards in the mail. But I don't blame the helpful women working. They set me up, gave me advice and were nothing but accommodating (despite the long line of customers coming in and out). And today I got an email saying my prints are being mailed out today. I'll update this review when I receive them but for now I'm happy with this service. Wish there was a UPS store in town that also offered it. read more

SAT, 3-8-25 at about 215PM The UPS Store in Laniakea Plaza (Ka Uka Blvd.) Thank you, MAILE, for being very kind & patient while you explained the Amazon return procedure to me. I really appreciate how you make your customers feel valued & respected. Please know that your dedication to service excellence, warmth & sincerity are greatly appreciated. Thank you again, MAILE! Aloha. read more

Service is quick and efficient. There's never a long line when I visit. Bonus: They accept QR codes, so it's easy to drop off online returns. read more

Cyndy's Bottom Line: Quick & easy *Small parking lot *Closed on Sunday *Fully staffed *Excellent customer service *Efficient and knowledgeable *Multiple services offered: mail and shipping, printing, business solutions. *Friendly service and reliable read more

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I'm really disappointed with my experience here. I am here for work and my infant is back in California. As a working mom, it is really important to me to get frozen breastmilk back to the baby. Since it is such a delicate package and I know overnight shipping is difficult from Hawaii, I called ahead. I called this particular UPS and the woman who answered was very professional. She asked me the zip code I am shipping from and the zip code I am shipping to and assured me that they could do overnight shipping. She even reminded me that pick up for overnight shipping is at 5:30, so make sure I arrive before that. Perfect! I arrived right around 5 and the girl working was very friendly and polite but informed me that they do not do overnight shipping. AT ALL. I am unsure if the number I called goes to a corporate call center or something but I was so disappointed. I did my due diligence and called ahead and everything. Either the employee answering the phone here needs to be trained on their policies or the corporate call center is giving incorrect information to the people in Hawaii. The later is not this store's fault, but they should be informed. It is conveniently located, well kept and the employee I did interact with was great. I would still come here again, just not for any urgent shipping. read more

I've been visiting this store lately to return Amazon products. This UPS Store is located in the little strip mall next to Waipi'o Costco. The customer service here is good and they are efficient! They make returns easy and seamless! You walk in, give them your product, they give you a return reciept and you are out of there. Literally, you are out of there in minutes. Now, that's what I call quick and speedy service. The best thing about it, you can take in your Amazon product just as is without boxing it or packing it. They do it all for you. So, if you need to return any Amazon products, visit this store. You'll thank me for that! read more

The staff at this location is always so friendly, patient and helpful! Quick service too! :)

Convenient, convenient, convenient!... and helpful. Of course this where I do all my Amazon returns and receive a tracking label/ receipt automatically, but also so helpful for a computer- illiterate fool like me. I had some documents I needed printed and just couldn't get it done via their website. So, what does a non electronic- savy guy do? Call and ask how come? Anyway, the gals at there were just sooo cool by telling me " Oh, just email to us and we'll look for it." Now that I could do!..... Thank you! Another occasion shortly after this I needed to ship a hunting pack I sold to a buyer on Kaua'i and needed a shipping quote. I simply went in, gave them the dimensions of the box I was using and the approx weight and done! Got a quote to add on for shipping. Great business, very helpful staff.... 5 stars indefinitely! read more

Clean and organized shipping supplies. Quick in and out service. It's small inside but it was just me and the 2 workers. Amazon returns brought me here since it's the closest UPS location. They scanned the barcode from my phone and printed the shipping label and receipt. Anything to save myself on ink, love the barcode system. If I have to send any other packages via ups, I'll most likely come back to this location. read more

The UPS Store - Shipping Centers Near Me - Waipahu, Hawaii

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Fast friendly enjoyable service. This was by far my best experience at the delivery office. Can't complain. The nice young lady who helped me was genuinely pleasant and all the other workers there too!! Thank you. read more

The UPS Store - Store front next to ninja sushi - Shipping Centers Near Me - Waipahu, Hawaii

I went to the UPS by Costco and Zarren helped me with around 4-5 Amazon returns. Well, I had a problem with one of my returns due to me having the wrong scan code for my item. He was really nice and patient with me. I didn't even realize there was a lot of people behind me anyway he didn't get aggravated or rush me. Every time I go there he is courteous. Need more people with that kind of customer service. Mahalo Zarren read more

I use this location to conveniently drop off my usps packages and boxes, but they do not give a receipt but as long as it has tracking I'm good to go! Staff has always been pleasant, nice and friendly at this location! Recommend to anyone who needs mailing services. read more

If you have to go to UPS store in waipio next to Costco, don't expect friendliness or competency. Expect sarcasm.

Horrible service. Manager was rude. Did not want to take package with insurance. Stated to go to Airport UPS but location was closed to the public. Lot of running around for nothing. Never using UPS again. read more

Just moved in the area and needed to send something out via UPS. Stopped by and the team was very courteous and quick. Will definitely be stopping by here again read more

Shout out to Marc -- so helpful & patient ! Admirable staff!!! Mahalo for helping me with my Amazon returns today -- instead of Whole Foods --was able to return at your place. read more

UPS makes returning items such a breeze. You walk in, and there isn't a wait. Every time I go in, I'm always helped right away. I put my item(s) to return on the scale, and they print me out my tracking slip. I love how I'm in and out of there so quickly. read more

The UPS Store - Store Front - Shipping Centers Near Me - Waipahu, Hawaii

Waipio UPS always provide EXCELLENT SERVICE ! I have my PO BOX there ! Very convenient! read more

I am so glad they set up a ups store near Costco because before i would have to drive all the way to the airport to mail my package. I came here once before and my package was delivered with no problem. Place is clean and service is pretty fast even if there was a line. It's next to a row of restaurants and near Costco so it's a great one stop area to drop off my package and shop for food and buy something to eat all at the same time, especially on a Saturday, which opens at 10, the same time as costco. read more

Excellent service. Just bring your Amazon return item with the scan code Amazon provides for you as is, no need to wrap it in a box or mailing envelope. Fast, efficient service. read more

Always great and easy service coming to this store. I usually only come to this store to return amazon products and amazon does a very good job at working with ups to make the returns so easy. The employees are prompt and fast working. I am always in and out in under a few minutes. I currently live in kapolei and whenever I need to use ups services, I always come back to this store read more

The worst customer service I have EVER experienced. They do not care about their customers at all. I went in for fingerprints, I couldn't get them right, I asked for help, they gave me an alcohol pad and kept doing whatever they were doing. I kept trying and nothing, after about 10 more minutes, I asked for help again and explained that I needed one of them to do more for me than hand me an alcohol pad, girl at the front just nodded her head, 5 more minutes and I asked again about the help and she said very rudely "someone will come help you!" waited some more, nothing!! there were at least 4 employees and not one came to help. I finally called the customer service number through which I scheduled the appointment to ask for a refund. Customer service person said I could get in touch with the actual owner of the fingerprinting machine; by then I had been there for 40 minutes, imagine the frustration! I ended up just requesting the refund. I understand if that is not the property of the UPS store but why offer customers a service in your business if you are going to do absolutely nothing to help? I am sure they are getting paid something to have the machine there. Save yourselves the trouble, time and frustration and don't bother going to this location for fingerprints because you are on your own!!!! read more

I often send packages via UPS, and I choose this location because I have always had excellent and speedy service. The workers are helpful, knowledgeable and friendly. I had to send a package and didn't print my shipping label as I had intended to once I got home. Since they were almost closing and had the box with me, I decided to go straight to UPS. When I got there, the computer was already in use, so the friendly counter person told me to send my shipping label to her via email. She provided me the email address, waited for it and printed it for me for $2.00 since my print included additional pages. She taped the label on the box, and gave me a receipt that included a tracking number and I was on my way in no time. This location is clean and organized with convenient hours, located near Starbucks in Waipio Gentry. Parking lot is hectic and tight, I get super nervous driving in this area. read more

Reliable shipping needs. Almost all the things that I've ordered online were delivered through UPS. The reason why I gave this place a 5 star is because the convenience of my returns. It's so easy. Just as long as you got your pre-printed shipping label then you're good to go. Just drop off your stuff. You're in and out quick. And for the most part, you get a receipt to confirm your returns. Very reliable. read more

Went to the UPS store to return a Dyson battery. Although I had to go multiple times I want to say that on the third try Mark was able to find and enter the correct reference number that allowed me to return the item to Dyson. He took extra effort to help me out. Kudos to him! Appreciated his effort! read more

Very impressed with their customer service and the safety measures they have taken. Only 4 customers in store at one time. They even had dirty & clean pen receptacles. I wish the Kahala UPS store where I normally go adopted their safe practices. Mahalo read more

The UPS Store - Just gotta teach people how to count - Shipping Centers Near Me - Waipahu, Hawaii

So convenient in my neighborhood. The only complaint that I have and maybe because it was prime time dinner time was the parking stalls being too small. But there service and the walk in walk out experience for my Amazon return gave them a 4 star. So I saw a customer being serviced by worker and I thought ok line not too long but another worker walked out of the back and assisted me. Scanned my paper asked if I had questions and took my item done. Talk about convenience read more

I had to return my textbooks from the semester I just finished and Taylor at the front helped me out. She was so nice and patient! I needed to print my return labels and I couldn't get it to work right away but eventually, my email went through to the store and my labels were able to be printed out. I just had my books with me so I had to pay for an envelope as well as the printing fee and the digital download fee. It ended up being about $7. The process was easy and very fast (besides my email sending taking a bit long). I would go back in the future! Parking is available too, a small lot so can get crowded. read more