My husband and I are both regulars at Aloha Ship and Pack and have been going there for years. I'm…read moreconstantly shipping film and business-related packages, and they are always SO kind, fast, helpful, and easy to work with. It's one of those places where you know things will just get handled efficiently without stress. Everyone there is friendly, patient, and consistently helpful every single time we go in. They're also in a super convenient location for us, but honestly even if they weren't, I would still make the drive because the service is that reliable and good. Truly one of those local businesses that makes everyday life easier!!

I love this ASAP location! TIP: This is an Amazon return UPS…read moredrop off location! (You supply your own box and print your own label - make sure you select the right option when processing the return on Amazon) They are so courteous, even acknowledging your presence when busy helping another customer. This is first rate service in my book. They greet you as soon as you enter and are very helpful. This location is very close to my home and I can drop off my return on the way out to do other errands or on the way home, if I leave my house before they open. They do get a tiny credit for accepting UPS boxes so please utilize them. They'll let you know the pick up times for UPS, USPS (think priority flat rate boxes), etc. so if you record the times in your contacts you can be sure to get your boxes out timely. So not just convenient if you are in the Aiea Waimalu shopping center area on Moanalua Road, but great, helpful, and friendly service.

Did ya know there was a UPS Store just next door to Costco (Waipio)?…read moreA very convenient location for me, as I had to ship out a few broken items back to the mainland, as I was working just across the street at a local credit union. This UPS store is on the smaller side, but the folks who worked here were very friendly & efficient. Parking access is pretty easy, but the parking lot is shared by other businesses nearby. Need to ship out a package? The Waipio neighborhood has a UPS Store just next door from Costco. Easy to find!

First time going to this one. Located off of Ka Uka Blvd - near Starbucks and in same area as…read more Fantastic Sam's. Plenty of free parking. It was the Monday after New Years so I expected it to be busy with people returning gifts to Amazon. At 9:30 am the line was out the door with about 10 people outside and 5 inside. With only 2 reps working it went surprisingly quick. The third rep was helping someone at a table get a document notarized but after that she asked if anyone had just Amazon returns and was able to help them at the table. The reps here are very nice and efficient. Was able to complete my returns within seconds. All in all maybe waited 10 minutes from outside to being helped. Good job!

I recently had to return a treadmill I purchased on Amazon and this was the nearest UPS store…read more I had such a pleasant and fast experience that I had to show my appreciation by leaving a 5 star review for the staff here. Upon entering, I felt a bit anxious returning such a big machine. Worried I was not going to be able to return it or worried I was going to be given a hard time. Boy was I wrong! Upon entering, there was a line but it moved quickly. Once it was my turn, I was met with a professional and pleasant "hello, I can help you here". The young lady that helped me completed my refund within a minute! All the while making me feel welcomed and not rushed at all. The entire staff that day could teach a class on customer service to a lot of businesses that lack it because they nailed it. I was extremely blown away at their efficiency and their customer service. Mahalo for all you do!

I will have to admit, since I live in town, I rarely use this particular UPS Store location in…read moreKapolei, but the few times when I had to ship back some broken parts to the mainland, I'm so glad that there is a UPS Store near by. Located at the Kapolei Marketplace, you can find the UPS Store just a hop, skip, & jump away (towards the left) of the Safeway supermarket. The day I came here, I had to get rid of a bunch of broken parts. Luckily, I found this UPS Store, as I was just next door working at a local credit union. Service here was fast & friendly, and I noticed if you do not have anything to ship out, this UPS Store provides other services like printing & mailbox services. Parking is plentiful, as it's located at a major mall. Need to ship out something, and you just so happened to be in the Kapolei neighborhood? Check out the UPS Store at the Kapolei Marketplace.

these people know what they're doing. A lot of people visit this store. I have been there several…read moretimes and they are quick and efficient. You might have to wait because I think everyone else loves the store as well. But the wait is not too long. They are helpful and friendly and the prices are reasonable. It is my store of choice for any copies or shipping. They also have great selection of gifts.

Service is quick and efficient. There's never a long line when I visit. Bonus: They accept QR…read morecodes, so it's easy to drop off online returns.

Friendly Love that no matter how many times I've come to the…read morePEARLCITY location: Friendly Patient Very helpful FedEx shipping or the copy center they are so helpful

.. Great customer service, lots of parking, and…read moreconvenient location above Sam's club in Pearl City.

My dad lives on the big island and I ran into an issue with shipping his Christmas present this…read moreyear because it was a very long package (94x9x3, 20lbs). I researched a ton of other shippers and they all wanted $200+ (FedEx was $400!). HouseMart has a shipping calculator on their site and it came out to be $38. They have a minimum shipping fee of $50, which I found totally reasonable. They were very prompt in answering emails and sending update. When my package arrived at their warehouse they opened it to make sure everything was there and undamaged. They sent me a bunch of pictures to review. Their boat leaves every Friday and their website estimates 14 days to get to the big island. It took a bit longer but I'm sure that's because of the holidays. My package was delivered to the Ace Hardware in Hilo. My dad had absolutely no trouble picking it up. TL:DR - their service was great and an affordable price. They were very prompt with communications and my item arrived in great condition. If you are shipping large items and don't mind it going on a slow boat, this is an awesome company to use.

After a very bad experience with a different company that gladly took our order AND PAYMENT to…read more"Haul" a couple of IKEA items, only to close abruptly a few days later without any notice and without delivering the products, we were hesitant to try again using a another company. However, I'm glad we took a chance with HouseMart Shipping, as the whole experience was fantastic! Kim provided exceptional service that exceeded our expectations. Her communication was clear and prompt, and she answered all my questions. Before shipping, Kim sent pictures of the items we had ordered to ensure they were not damaged. When the items arrived and I went to pick them up, the boxes appeared to have been handled with care, unlike some other delivery services. Additionally, the items were available for pickup within the timeframe I had been given. They offered excellent service at a surprisingly reasonable price. My wife and I, wish we had found HouseMart Shipping sooner! I highly recommend HouseMart Shipping and would definitely use them again.

I was on the west side of the island and needed to return a package fedex. It's convenient that…read morethey service ups, fedex and usps- but very inconvenient that they do not give you tracking numbers. The shop owner said I can call if I need the tracking, but the language barrier made it very difficult. I would not use them again and just go to an actual fedex store.

I had a great experience when mailing out my work laptop. The gentleman who assisted me helped me…read moreand taped up my box and also helped assist me with my mail labels. He reminded me of my papa and I felt that my boxes were safe with him. There was a woman in front of me that he assisted. He gave great service even came out from the back of his service desk to help her with mailing out her boxes. I will definitely be going back in the future.

The service here is consistently exceptional -- every visit is quick, friendly, and efficient. I…read morelove how clean, bright, and organized the space is; it actually makes errands for a busy mom feel easy. The 5-minute quick-drop stall is a game changer-super convenient, in and out with no stress. Whether I'm shipping, printing, or doing a quick return, this location always delivers smooth service. Highly recommend this UPS Store for anyone in the area -- reliable, convenient, and always welcoming.

I love this UPS store Moloalo st., all the ladies smile, says hello or greet you, and says good bye…read morewhen you leave. This is the one stop mail out service, get your own box and prepare before or they can help you with a good price, also great for Amazon returns.

quick and efficient! Flew my car from HI to mainland and arrived as promised and safely!read more

Never had a YELP before but downloaded this app to make my first complaint…read more Very rude customer service - (Ifa) Is what I was told her name was. Very sad and very rude lady. You can tell she hates her job... please do better.

Passport review: this post office offers convenient and quick passport service as compared to some…read moreother busier places in town. Making an appointment is easy online and probably a better choice for those who live in the central/ northern part of the island. My appointment was right on time as scheduled. Staff were super friendly and efficient. Make sure to have all your paperwork and requirements completed. Quick and easy. If you need an initial passport or getting one for your kids, then this place is an awesome choice.

This review is strictly about passport experience…read more Where can you get a U.S. passport these days? Driving to country Waialua post office may not be a bad idea. Honestly, it's very difficult to get appointments with other post offices in central area. After searching on https://travel.state.gov/content/travel/en/passports.html it lead me to post office appointment website which is https://tools.usps.com/rcas.htm You can only schedule a month out so keep checking and be patient. It was also vague if Waialua post office offers photo. But yes, they can help you with photo for $15 additional. I did go to CVS for the passport photo for $16 just in case it wasn't available. Waialua post office opens at 10am so if your appointment is before that wait around and someone will come and get you. There's also a button near the entrance if you need to speak to someone. The gentleman who helped us was super professional and efficient. It was for me and my husband and it took roughly about half an hour. Now, I just have to wait for it in the mail.