Whenever I go to this Post Office, I am greeted by a kind cheerful soul. Sometimes it's so crazy…read morebusy and one employee stands out. While everyone there takes care of their business, employee Martin Hunt can always be seen with a great big smile & humble attitide. Small talk is engaged & I always leave there with a smile. Thank you Martin for always easing the crazy flow while standing in long lines & athen approaching your station.

There is a lady in there that's overweight middle age and some strange reason she's always having a…read morebad day and she intends to take it out on her people that's trying to pick up a package- She seems like she hates her job. hired someone who is much more professional at doing their job. If she cannot handle the rush, she should not be where she is at. I also would like to point out that the management here is trash time and time again I have filed a complaint about their delivery man or woman not delivering my packages. And they are the only ones that I have this problem with FedEx does it Ups dose it for some strange reason USPS feels like they're special an they don't have to0 do they're job. Ps I do not pay shipping fees to stand in long lines to pick up packages. I pay for my package to be deliver do your job. It's that simple. Once again, FedEx can do it UPS can do it there's no reason why You choose not to do it especially someone's always home

Got a notification yesterday from Amazon saying my packages were delivered to this post office…read more Went to pick it up and got this lame a** excuse of a note. It wouldn't surprise me if the contents of my "damaged package" was seen by a postal employee of this Waianae branch, stolen by them and replaced by this heartless, crappy note. Zero stars if that was a choice. I'm stopping by the post office tomorrow and giving their Post M(ass)ter an ear full.

Very helpful and friendly workers. They assisted me and my husband with opening up a PO box. They…read morehad a PO box form on hand and offered a change of mail form. Very helpful as we were rushing to get this done in the middle of a move.

I recently had to return a treadmill I purchased on Amazon and this was the nearest UPS store…read more I had such a pleasant and fast experience that I had to show my appreciation by leaving a 5 star review for the staff here. Upon entering, I felt a bit anxious returning such a big machine. Worried I was not going to be able to return it or worried I was going to be given a hard time. Boy was I wrong! Upon entering, there was a line but it moved quickly. Once it was my turn, I was met with a professional and pleasant "hello, I can help you here". The young lady that helped me completed my refund within a minute! All the while making me feel welcomed and not rushed at all. The entire staff that day could teach a class on customer service to a lot of businesses that lack it because they nailed it. I was extremely blown away at their efficiency and their customer service. Mahalo for all you do!

I will have to admit, since I live in town, I rarely use this particular UPS Store location in…read moreKapolei, but the few times when I had to ship back some broken parts to the mainland, I'm so glad that there is a UPS Store near by. Located at the Kapolei Marketplace, you can find the UPS Store just a hop, skip, & jump away (towards the left) of the Safeway supermarket. The day I came here, I had to get rid of a bunch of broken parts. Luckily, I found this UPS Store, as I was just next door working at a local credit union. Service here was fast & friendly, and I noticed if you do not have anything to ship out, this UPS Store provides other services like printing & mailbox services. Parking is plentiful, as it's located at a major mall. Need to ship out something, and you just so happened to be in the Kapolei neighborhood? Check out the UPS Store at the Kapolei Marketplace.

Need more workers here. Second time here and there is only 1 nice gentleman postal worker working…read more The line has grown and is now out the door on a Wednesday afternoon. Also barely any envelopes or boxes needed to mail things out. Send some help. Good thing about this place is lots of free parking near and service has been helpful and kind.

Went in with no line! Service was so great from the worker. Value is great. Was in and out in a…read morematter of minutes.

They close at 12:30pm daily (I believe). Usually only one person but it seems hidden enough that…read morenot enough people know about it so it's not as busy, lol.

Great location, easy parking, quick efficient service. Provided very good service with a great…read moreatmosphere. Recommend this location.

I went to send out a letter around 2:30pm and the woman that was working is the literal best!!!!…read moreShe was very helpful and fast!

17 December 2020 I…read morehad some postcards in my car for a few days that needed postage. They are going International so I knew it would take more than the regular domestic rate stamps. However, I did not know how much more so I needed to visit a postal service provider to get the stamps weighed. I chose to patronize USPS over the others. On my way home I search for the nearest USPS location because I knew the one nearest my house would be closed since they have very limited hours. The Kunia branch was the nearest location and most convenient, it was right off the main road so I did not have to go far out of my way. It seemed simple enough so I did not even put it in my GPS. Once I turn off the main road, I saw a few businesses but did not immediately see the post office. Luckily, I noticed a sign pointing towards its direction. The sign had the USPS logo and a directional arrow. The arrows direction was hard to make out because it was very faded but, it did help. I pulled up and it was a small trailer. The trailer is well marked and is ample parking available. I presume they don't usually have an influx of customers because the window was closed with directions to ring the bell for service. Within a 30 seconds of me ringing the bell, there was a postal service employee at the window. That was JO (her name was on her name tag). I told her what I needed, handed her my cards, and she informed me of the total cost. While she was placing the postage on the card, I informed her that I would get some change from my car. When I returned to the window she was very esthetic for the coins because as she stated, she needed coins. I don't have any issues with this location. The postal clerk was pleasant and the whole process took me less than 5 minutes. I will definitely go back for fast service away from the bigger, busier post offices.

I had to return some things from Amazon to the store There isn't enough words to see how grateful I…read morewas to the employees there I'm visually impaired they went out of their way to open the door for me to help me with my order sending it back. I recommend anyone to go there thank you people for being so great for great in doing your job

Service is good here overall and very prompt when I need to return things from Amazon…read more Customer service is usually up to par here but not today. I get to the counter and the employee scans my first item with no problem. When it came to the second set, she goes "oh that's whole foods so cancel the return" and turns around and moves on. I'm like ok. I'm assuming she met change the receipt to ups receipt so she can process my return?! But beforehand, what happened to hi, hello, how can I help? Or hi, making a return? I get it, it's the holidays, it's going to be busy...still a friendly, helpful attitude would be nice.

This is my favorite post office on the island. Staffed by one friendly worker and visited by more…read morepeople that one might expect. The post office is tucked into a plantation village on Kunia Road, just look for the blinking light. Why is this me favorite post office? The absence of a line helps. I could probably drive here in less time that it takes to stand in line at a few of the closer locations. The mix of people is another plus. Because it is all outdoors, and set up on a lanai, the customers have a tendency to stay long enough to talk story. Nice to have a slow moment during a day. It is also the Postal clerk, who is as friendly as her clientele, and is happy to chat when she has a moment, but is all business and efficiency when she needs to get through the occasional line. So the next time you are grumbling about the lines at the post office in Wahiawa or Mililani, take a detour down Kunia Road. Take in the view of the mountain, breathe in the fresh air, and slow your pace in a more pleasant way.

I was on the west side of the island and needed to return a package fedex. It's convenient that…read morethey service ups, fedex and usps- but very inconvenient that they do not give you tracking numbers. The shop owner said I can call if I need the tracking, but the language barrier made it very difficult. I would not use them again and just go to an actual fedex store.

I had a great experience when mailing out my work laptop. The gentleman who assisted me helped me…read moreand taped up my box and also helped assist me with my mail labels. He reminded me of my papa and I felt that my boxes were safe with him. There was a woman in front of me that he assisted. He gave great service even came out from the back of his service desk to help her with mailing out her boxes. I will definitely be going back in the future.