Need more workers here. Second time here and there is only 1 nice gentleman postal worker working. The line has grown and is now out the door on a Wednesday afternoon. Also barely any envelopes or boxes needed to mail things out. Send some help. Good thing about this place is lots of free parking near and service has been helpful and kind. read more

Went in with no line! Service was so great from the worker. Value is great. Was in and out in a matter of minutes.

The clerks are very helpful and patient with my inquiries. The Mililani Staff are all polite.

Still haven't changed! Package couldn't be delivered the 2nd time, my slip said dog on premises but I don't own a dog & there are no dogs roaming around, lies & laziness because carriers just don't want to do their jobs! read more

Do not judge a book by its cover. According to the GPS, this was the nearest PO to me at the time. I was just mailing a letter and wanted to support the local PO. At first I thought I was in ghost town. Nothing really going on outside and it wasn't exactly the traditional business I was expecting to see. The outside of the building seemed old and dirty. The flag waving in the wind was my indication that this was a genuine PO. So I parked and walked in. Yes, actual people and not a scary movie. Thank you USPS for having a location way way out here. I'm not sure if I will be in this area again? Maybe if I'm visiting the sparkling "new" FBI building nearby. Well hopefully not :) read more

See all

Great service and friendly, helpful staff. Shipping couple of boxes back to mainland and the cost was less than UPS and FedEx.

It's great to have this post office in the area. But the parking situation and the long lines does not make the experience fun. Servers are normally friendly. But they tend to be shorthanded at the wrong times. Especially during the holidays you can wait over an hour. They are open on Saturdays and the lines are still long, even if you come just before they open. So bring your patients and food and water. I park across the street at the library its the most convenient. read more

Alyssa was friendly and had great customer service! Finally there's 2 people now instead of 1, line moves quickly.

I went to this location for a Passport appointment. They provided a time and date and told me A parent has to be present for minors under 18. Fast forward to the date and time, it's at the Renton location PLUS they said BOTH parents had to be present!!! Talk about waste of time and misinformation! Get your information straight and inform your customers! We do not know what you know! read more

This place is not good whatsoever. Everytime I come in, the postal store is empty (meaning they have no boxes for you to buy to ship things) and there is only one person up front when I see people in the back who seem to just be chilling and not doing anything but being on their phone. Today I came in prepared with my own box ready to ship and the line was almost out the door but there was still only one slow person working at the front. The wait was 45 minutes. Do yourself a favor, spend the extra money and go to UPS. read more

Update: They have since hired more staff. The times I've returned, there's always at least two people assisting & they are FRIENDLY! The line now moves at a much quicker pace despite the long line. Street parking is still difficult to find but I'm glad we have a USPS in Kapolei. This USPS is also equipped with the usual: stamps, boxes, cards. One stop shop for mailing goodies! read more

People That come here are impatient asswipes that often argue with the postal workers for reasons that are not their fault. The lines here are long because it's a busy location. The workers are accurate and only want to ensure that your items are properly processed in order to get to their destination safely and quickly. If you don't like to stand in line and wait goto another location! read more

Came here because it opened earlier than the other branches that does usps mailing. Had only one person working and she took an avg 5-10 mins per customer. On a time crunch I finally got to the front of the line (mind you I came in when the store just opened on the dot on Saturday with 4-5 people ahead of me.) was told I needed to wrap my box because even when I just wanted to return stuff from amazon. Anyways I feel like they need better sign or something. On return to Amazon it says I just had to bring the item and the code. That's it. No wrapping. I IMMEDIATELY LEFT. There was 7-10 ppl that was now in line and I would've had to go to the back of the line and wait at least an hour to be serviced again. I only had 30 mins until I needed to leave total and it was already half way there. I decided to just go to the ups store at Kapolei. They also do usps service and return to amazon. They opened 30 mins after usps but was in and out in less than a minute. Just don't go to this store. If you have to go then go. This is why I take my usps mailing to postal connections or ups store in kapolei. If you want to return stuff to AMAZON. GO TO THE UPS THEY DO USPS TOO. read more

Sucks to have to go to Kapolei post office to mail packages off and pick up mail, always understaff and the hrs don't do justice, 10a-4p....people have to wait around to get in....no kiosk to pay for shipping, kapolei is the fastest growing town, this needs to upgrade! Very low rating for this site. I am use to Kaneohes site which is Awesome!!! read more

US Post Office - Taking up space - Post Offices Near Me - Kapolei, Hawaii

Hella long lines. No parking except for street side, which is usually filled. I had to circle twice before deciding to park at the local park; some people park at the library but I think that's a no-no as I've been on the other end trying to find parking for library use. No self service priority mail kiosk like the one at Mililani so you gotta stand in line. Only one woman worker manning the front. Two entrances ( confusing); one goes to the actual post office, the other, to the PO boxes that's not connected to the main post office itself. Going to avoid this location from now on. read more

US Post Office - The line at lunch time on a Tuesday - Post Offices Near Me - Kapolei, Hawaii

Up until January 2017 I went to the Pinedale Post Office to mail all packages. The only time I went to the Clovis Post Office was to buy stamps or do what I could do Self-Serve. The lines were always too long, I got frustrated standing in a line with only one clerk available, and when you finally got to walk up to the clerk, he/she (mostly she) was not friendly at all. Hallelujah, times have changed people! I don't know what happened or when the evolution took place, but this Post Office is EXCELLENT. I went in to mail a package in January and there was actually a very nice person standing at the side counter that asked if she could answer any questions or help me in any way. WHAAATT??!!! Yes! She took my package, weighed it, placed postage on it, and I was done. She smiled at me and wished me a wonderful day. I went in to purchase stamps and inquire about mailing an envelope to Canada. After waiting behind three people in line, with three clerks working, I was at the counter in no time. The postal worker suggested a few options and was so helpful. I was almost embarrassed that she was taking so much time just with little ole me. Again, she smiled at me and wished me a wonderful day. So, for those of you that have not been to the Clovis Post Office lately due to negative experiences, I can assure you that this is the place to go to mail those holiday packages. That's where I'll be going. read more

If you're not too familiar with the area, you'd never know that this little post office is even there! It's in the 1001 Kamokila Bldg., aka Campbell Square. There's actually parking underneath the building, and it's free! But again, you'd have to know the area to know this. I discovered it on one of my lunch walks in the neighborhood. The great thing about it being a tiny little post office is that it's never been crowded when I've been there. It's got about 3 windows, basic postal supplies, and drop slots, as well as the blue drop box outside on the street (but good luck trying to pull over and park to drop your mail--street parking is usually packed over there). Another great thing about an uncrowded post office? The people who work there are very friendly!! read more

This place is always packed & their is always 1 register open which is annoying. I'm glad I'm not the only one who notice that they closed before the time they are suppose to. I came at 3:50 one day and the girl had the nerve to say we closed and was locking the door how are you closed when there is still 10mins to 4pm. I'm not sure if the managers are aware of employees closing early but that needs to be corrected. The employees are polite inside, no attitudes always willing to answer any questions or concerns about shipping, only thing is the closing up early then the time & long lines, when there is more then 1 register. read more

The longest lines with the least amount of workers. Always only ONE worker!!! Waited in line for 15 minutes when there were only four people in front of me! Get it together USPS! Every other location is far better with staff and waiting!!FYI the workers are extremely nice and friendly but that never outweighs the astronomical wait times. read more

US Post Office - Post Offices Near Me - Kapolei, Hawaii

How are you a post office and never have boxes in stock. How do you expect people to sent things without any boxes. Might as well be closed it looks run down read more

First off, I want to say that I appreciate our delivery postal workers (even though its a team effort). But I hate coming to this location. I live in Ewa but do a lot of business in Kapolei so I usually just make the stop while running all my errands in the area. The parking here sucks. There is usually no street parking so I will have to park across the street and walk over with all my packages. Then theres the line. The line here moves VERY slow in comparison with all the other locations I visit (Ewa, Pearl City, airport). The first time, I thought it was just the holiday season but the 2 times after that was the same. Once was a Friday afternoon and once was a mid day/mid week. Every single time there is only like 3 people ahead of me and 2 (sometimes more) workers and I'm there for like 10 mins. That's too long for the amount of people there. Ok. That is all... please don't burn my packages!!! :D read more

Went in the middle of the day. There was a short line. Staff was helpful. There is a parking garage at this location. Didn't fight for parking. In and out within less then 10 minutes. I Recommend it! No issues. read more

i'm disappointed , i went to send a father day gift to my dad and on the package literally says "fragile" and my dad in vegas finally received it and the whole package is ruin ! i'm just upset because your suppose to treat the package with care when it says FRAGILE and inside was a glass frame of me and my dad and he's not suppose to open it till Sunday , father's day and god knows what if it's cracked .... smh read more

US Post Office - package ruin ! when it says "fragile" - Post Offices Near Me - Kapolei, Hawaii

The parking here sucks. There's only street parking if you're lucky to find any. The wait time is a lot longer than other post offices I've been to. Although the workers are nice, they always seem to be short staffed. I personally am thankful there's a post office in Kapolei but I'd rather go some where else. read more

The people that work here have wonderful attitudes and great customer service. However to management, this is the SECOND CITY and there's always only ONE clerk at the counter, regardless of when you come in. Come on, and you wonder why people ship UPS and FedEx when given a choice? read more

A box was scheduled to be delivered today, Saturday. A slip was left in our locked cluster mailbox stating it could not be delivered due to construction. I checked our security camera and the postal service van drove up our street, then came back down literally a minute later. Ample parking on our street but not even a stop. There is construction occurring on THE SIDE of our house with the only equipment in use being a cement mixer, and the FRONT DOOR AND DOOR BELL are accessible. We were home. My package could have been delivered. Was it just easier to drive by and put a slip in our locked mailbox? Was it too much trouble to walk to door for a signature? Now I have to rush through traffic to get to the post office on Monday afternoon, after work, to try to find my box that should have been walked to my doorstep for a signature. What's the point in this service if an attempt isn't even made? Very disappointed. read more

Carrier getting lazy! I've ordered the same product for the last 5 months. Half was delivered and the other half was tagged for me to pick up from kapolei post office. Because of the tracker on packages it tells me half my order was left at kapolei post office and my other half of my order was delivered. They cannot say they attempted to delivery my package like it said on the notice they left because they never tried. They LIED!!!!!! This is the second time this happen my previous orders had no issues!!!!! What's up with that I'm paying for deliver because of COVID now I have to go to post office and expose myself. This is not right this is laziness and should not be tolerated I don't care it's heavy I'm paying for that!!!! read more

This post office is hidden, well in my opinion at least. Anyways, let the review begin .... To start, their P.O. Boxes are in a room that does NOT connect or lead directly into the main post office. It's rather confusing. Second, this place is so small and can barely accommodate a line of 12 comfortably. My first visit, I waited in line for 15 minutes to label and ship a package. It was miserable in there. The heat, a crying baby, and a worker (not plural, only 1 employee working the counter) that didn't seem enthused to be at work. After my initial visit, I learned how to create shipping labels online so I could avoid this place. Well, my smart self forgot that after a label is created, the package still needs to be shipped. That means that I have to still drop in to ship my boxes/packages. JOY! My second visit, I came prepared. I walked into this location with my packages all labeled and ready to go. Walked in and saw only one person standing in line. SCORE ... or so I thought. That one person decided to ship a total of 8 boxes. I knew it would be a while so I looked around for a package/box drop or already labeled items. To my surprise, I could not find one. All I could see was a drop slot for letters. I was forced to wait patiently as the lady in front of me taped and labeled her 8 boxes. When it was my turn, I handed the employee my packages and she goes "Oh, you know you could have just dropped them here on the counter or in that red bin" She points to my left and I see a large red bin. No labels. No signs. How was I supposed to know the red bin was for outgoing packages?? I guess I was suppose to just assume (??) USPS: Please put up proper signage to not confuse people. Beginning with the red bin and on to the P.O. box area. Mahalo read more

This place baffles me. While I'm grateful for Saturday hours, if you're going to open on a Saturday having enough staff for the number of customers is also imperative. During the Christmas rush, thankfully there was a separate line for those picking up mail, yet come the new year, you're forced to wait in line behind folks mailing 15-100 packages just so you can pick up an envelope. Madness. The store is small as hell and there's also no air circulation. Staff has always been friendly and helpful and it's obviously not their fault it's a clusterfuck, but when can, go elsewhere. 6/365 read more

If I could give 0 star, I would. That lady name Malia is very rude!!!.... I already had to go back twice to try and mail my things, it's not my fault their internet is down and can't scan the QR code, there was no signage stating that either. It just says accepting cash payments only. Uhh hello?!!... waited in line for 30 minutes for nothing! read more

Idk y there is always a long line 10 people in front of me n one person at front .. 3 out of 3 times I came here same thing .. Snh

The worst! I hate coming here but there's NOooooo other post office in my area Parking is terrible, line is always almost out the door, and they always have either only one or two clerks. I wish they would read their reviews and change! It's been bad for sooooo many years and it's like they don't care how bad it is. read more

If I come early in the morning, or late afternoon. There's always 7+ people in line. I made the mistake going one time at lunch time. You thought it was Christmas, the line wrapped inside the building. Always only 1 person working. Plus working at the pace of a snail. I've been going to different post offices. Sad I have to, because this one is conveniently down the street from me. read more

Seriously, this place is a joke. They always have 1 person working & if there's 2 (which is RARE) the second one ain't working but standing talking stories while the line is out the door & then some! Worst place ever no joke! read more

Always slow service. I don't know why USPS should not staff their locations properly. Peoples' time is always valuable!!!!

Probably one of worst USPS locations that I've been to. Certain times of the day (usually lunch and after work), the line will be super long because there's only one worker... Maybe two at most. If I plan to drop off packages at this location, I'll usually do Click N Ship so that I don't have to wait in the long line. Like other reviewers have said, the parking is horrible. There's pretty much only street parking...that is if you can find an open spot. There's a parking structure underground, but when you're in a rush and just want to get in and out quick then it is kind of inconvenient. Other than that, I have never had a problem with the employees and my mail always gets to its destination. Just wish the parking situation and staffing was better. I will say though, they do stay open pretty late compared to other locations on the island. I will still try to avoid Kapolei USPS though if possible and just go elsewhere. read more

Just one clerk working!?!?!? And the line is out the door!!?!?! What's up with this? Is it. "Standard operating procedure"??? The management sucks here! I'm calling 1-800 and talk to them! Neva again! read more

The dreaded stop into the post office is not too bad here. I frequent this office and I have to say all the ladies working here are quite efficient and helpful. If there is a line it moves pretty quick. Thank you ALL! read more

The worst post office. Always lines out the door and one person working while the other in back doing god knows what. They need more people working here. It's always the same 2 women, and although they are nice when you get to them, it's not enough to give this place more than 1 star. Also, the hours are terrible! read more

The staff is amazing. Every time I go in they are helpful and nice. They can sometimes be a little busy but it is what it is. I'm confused on one matter though yesterday the delivery person left the missed delivery sticker on my door with the "after" scratched out. I took it up to the PO and asked them to have it left on my porch today. Signed the back and all of the sticker. Today comes and no package. I signed up for the delivery alerts via text and haven't received one update. Do they switch route times or something? read more