Really appreciate and enjoy doing business with the Kaaawa Post Office. We mail lots of packages of…read moreHawaiian treats to family and friends and the Postmasters are always helpful and efficient. We appreciate the mail carriers as well. They're always helpful and friendly. We are lucky to have them in our small town.

I don't know why people are giving this post office grief. I have never had anything but the best…read morecustomer service there. I lost my receipt and they were able to go back into their history and find the tracking number for me. I was then able to show to a merchant that I sent them an item and it saved me $100. I think for the limited resources that they have the people that are on staff there are very kind and considerate.

For those that work in the downtown area, this location is perfect for and US Post office needs…read more Sometimes the line can be fairly long, especially during lunch hours but it usually moves along at a decent pace. All of the employees here have always been really helpful with any questions I've had. I remember once I had a medium flat rate priority mail box I was sending out and the worker mentioned since it was pretty light, it would be cheaper to send it in my own box by weight. Very nice of him to suggest that. Parking around the area is metered only and there's a lot across of merchant street between merchant and king. The can be full midday but a lot of parkers are in and out of there fast. The one thing I do want to mention for those that frequent this location is that if you drop off "Click N Ship" items here, the drop off window now opens at 0930, not 0900 like before.

I make it a point to visit post offices on my travels. This one was a beauty and it is still…read morefunctioning. I went in and asked if they had the new triangular international Postcrossing stamps. They did. The mail clerk hand-canceled each of my postcards and we had a conversation about San Francisco. I loved the beautiful interior and the old ornate PO Boxes that ringed the perimeter of the office. It is in the King David Kalakaua Building and was built in 1931. This place was one of the highlights of my visit to Honolulu.

Mailing options... I…read moredo have mail I send out to friends on the mainland and using the USPS Priority Flat Rate Box always makes it so fast and easy to send as whatever fits pretty much fits is a set rate as the medium box max weight of 70lbs is quite hefty. With that the box also has a peel and stick closer on each end is a breeze to seal without any additional tape is the best way for me personally and don't let the size fool you as it fits quite a bit of items. All ready to go I had my parcels in the car and since I was in the area decided to find the nearest Post Office which was quite easy though getting in there if you don't know like I didn't is a one way entrance but as it was a mellow day it didn't matter as I walked in and was surprised how spacious it was loved that they also have the Self-Service Kiosk which makes it easy to ship printing out the mailing label as well so you don't have to write on the box. There's a chute there as well to drop your box in but for some reason it was jammed but luckily they were open so I was able to give it to counter clerk but since postage was paid it could've been dropped anywhere but love this convenient location in Kailua. Thank you!

I got a notice from US Postal Service to pick up a prepaid bulk rate priority mail package, with an…read moreadditional $32.00 charge. I drove down to our local Kailua Post Office and waited patiently in line to be waited on by a delightful clerk named "Kauwela" that was manning the entire 4 window counter by herself on a very busy Saturday morning. Her patience, professionalism and consistent friendly customer service, made my wait worth while. There were several customers in front of me that she treated equally with a friendly greeting, patient understanding and exceptional customer service. When my time to be served happened, I explained that I was here to pick up my package, showing her my pink slip that gave instructions to pay for pick up of my package. Kauwela quickly identified that the $32.00 fee was excessive, because the top flaps had a slight gap when taped together. She then removed the $32.00 fee explaining in detail how to insure this type of fee would not take place in the future by making sure the package is secured with flaps taped together without any gap. How refreshing and satisfying to receive caring, friendly and professional service as a US Postal Service Customer! I hope the Manager of this facility recognizes Kauwela for her commitment to providing exceptional service, going above and beyond her daily routine in treating each customer individually as her most valued customer! MAHALO!

The US Postal Service is an independent agency within the Executive Branch of the US government,…read morebut it is not a traditional federal agency that was established by Congress in 1970. Its funding is from. postage sales, not taxes. It provides mail collection and delivery to every address, sells stamps and supplies, government services such as passport application processing and handling election mail, Informed Delivery (that e-mails of scanned envelopes that let individuals know before their mail arrives). Serving the HI Kai community of about 30,000+ residents since the 1960's when the community was built, the HI Kai US Post Office is a standard retail post office that serves the zip code 96825. In addition to the services provided above, it also offers P.O. Box services, a self-service kiosk available 24/7, money orders, and sale of greeting cards. As I have used this post office since the 1980's, I have gotten to know the staff behind the front desk serving the public, such as when I had to buy stamps, mail parcels, or had any questions about mail service. Familiar faces always brought smiles to both sides, and staff went out of their way to provide the detailed answers, as they worked as a team; it was like family. However, they have all since retired and now, new staff are in place, and the customer service is very different. The new staff lack the in-depth experience in providing detailed knowledgeable answers and are regimented in their work. For example: * I was looking for a specific postage stamp design, and one employee said she had none and said she could not check with other staff; whereas, prior staff would have easily checked with others to see if they had that specific stamp. I ended up going to the main post office near the airport to get that stamp. * In sending parcels, sometimes there are differences in mailing costs even if info is obtained online, so however we bring the parcel for flat rate or priority rate, the current staff will take it as how we prepared it; whereas prior staff would suggest to us any savings by sending it a certain way. The post office interior is somewhat small but stretched out in one line so that you can line up to obtain services with the first available staff. During busy times, such as the Christmas rush, the line extends beyond the entrance and the wait is longer, which is understandable. I love that this post office sells greeting cards; however, they are lined up against the wall, but I wish they were moved into a corner or placed on revolving card displays, as customers lined up for their turn at the front desk can easily look over your shoulder to see what cards you've picked up. As for our outgoing mail, we do not use our home mail box for the carrier to pick up due to possible theft, and we also do not use the mail collection box just outside of the post office, for that same reason. Instead, we are thankful that we can go into the post office 24/7 and drop off our mail via slots just near the inside 2nd doors to the service desk. Likewise, in that same area, flat rate and priority boxes/envelopes are stacked up, and the self-service kiosk and the P.O. boxes are accessible 24/7. Hours of operation are Mon to Fri 9a to 4:30p, Sat 9a to 12n, and Sun closed. Located on HI Kai Dr near the HI Kai Shopping Center, it has ample free parking fronting the main entrance and on the left side of the building. We will continue to use the HI Kai Post Office for our needed services due to convenience that is close to our home and are thankful for that. We are hopeful that over time, staff will gain the knowledge and that we will get to know them on a more personal level as compared to the prior staff.

Honestly it's no wonder people aren't using the post office I had a most frustrating visit with a…read morevery unpleasant male clerk at 10 am on Thursday and ended up leaving my Packaging with them as he insisted on opening the box to see what was in it It was a sustainable packaging return and I ended up not returning the packaging due to extreme hassle The clerk also gave himself a smiley face on the customer appreciation receipt - I assured him that wasn't the opinion I held ...- oh well off to UPS...

Postal Services in Kahuku, Oahu, Hawaii…read more.. I saw a sign on one of the buildings at the Sugar Mill and followed the arrow... Eventually, I found the window and purchased postage stamps from the nice young man. At first, I just wanted International stamps... Then, I saw a stamp with a black bunny on display. It turns out that a book of those Baby Wild Animal stamps have just two bunny stamps... along with foxes and deer. Ahhh... they're all cute... let's get a book of stamps, too! Since I was there, and the worker was so friendly, I asked where I could find Ry's Poke Shack... He came out of the office and pointed me in the correct direction... wow... it would have taken me a long time to find it! Thank you so much for your service and help!

We love our little post office. The people that work here are some of the best I have ever…read moreencountered. They Remember who you are and always asking how you are and what's going on in your life.

I went to send out a letter around 2:30pm and the woman that was working is the literal best!!!!…read moreShe was very helpful and fast!

17 December 2020 I…read morehad some postcards in my car for a few days that needed postage. They are going International so I knew it would take more than the regular domestic rate stamps. However, I did not know how much more so I needed to visit a postal service provider to get the stamps weighed. I chose to patronize USPS over the others. On my way home I search for the nearest USPS location because I knew the one nearest my house would be closed since they have very limited hours. The Kunia branch was the nearest location and most convenient, it was right off the main road so I did not have to go far out of my way. It seemed simple enough so I did not even put it in my GPS. Once I turn off the main road, I saw a few businesses but did not immediately see the post office. Luckily, I noticed a sign pointing towards its direction. The sign had the USPS logo and a directional arrow. The arrows direction was hard to make out because it was very faded but, it did help. I pulled up and it was a small trailer. The trailer is well marked and is ample parking available. I presume they don't usually have an influx of customers because the window was closed with directions to ring the bell for service. Within a 30 seconds of me ringing the bell, there was a postal service employee at the window. That was JO (her name was on her name tag). I told her what I needed, handed her my cards, and she informed me of the total cost. While she was placing the postage on the card, I informed her that I would get some change from my car. When I returned to the window she was very esthetic for the coins because as she stated, she needed coins. I don't have any issues with this location. The postal clerk was pleasant and the whole process took me less than 5 minutes. I will definitely go back for fast service away from the bigger, busier post offices.

Love this post office! I live nearby, and it's incredibly convenient. The customer service is…read more10/10. The gentleman who's always there consistently makes my day a little better with his kindness and professionalism. I also met a woman working there today, and she was just as friendly and helpful. If you're looking for a place to send packages, rent a secure P.O. Box, or pick up your mail in a cool, air-conditioned office, I highly recommend this location. The staff truly goes above and beyond to provide excellent service!

I love this little country feeling post office! They are opened Monday-Friday 12:30 to 2:00. It's…read moreconveniently located on the left side of Sack n Save. Next to A&G restaurant. I would like to give Martin a huge mahalo for his demeanor. Everytime I walk, I am greeted with a gr8 big smile & a friendly "hello". He handles transactions in a timely manner, is very knowledgeable about his job, to me that's important. Everytime I leave, I have a smile on my countenance FOR SURE! You can tell he loves his job. Kudos to Martin!

Location: Same parking lot as the Commissary, adjacent to Mcdonalds and the church…read more Parking: Lots of it! Service/Experience: The service here is consistent, the constantly changing active duty and civilian personnel are all very professional and helpful. Even with long lines and fussy customers they are patient and understanding. As with most post offices just make sure to go at non peak ours like lunch or you'll find yourself there longer than you'd like .

The establishment itself is easily accessible and very clean. The lobby is a lot smaller than I…read moreexpected it to be but it's still nice. I did go at a time where there was hardly anyone there, so I'm not sure how bad it gets when it's busy. It was very hot inside which was kind of uncomfortable. I'm sure peak hours (typically around lunch time) would be worse with all of the extra body heat. Customer service was great though. I was asked what I needed help with right away and received suggestion as far as packaging. Besides the heat, this is a very nice post office!