Zero stars would be more like it! It's a long story of how a simple request to send a less-than-one-pound package FedEx was quoted over $100, then over $70, then over $40 to go from Oahu to Idaho. Then it's supposed to arrive FOUR DAYS later and it's now FIVE DAYS later and the tracking shows it's still on Oahu! I wanted it sent FEDEX and upon looking closer at the receipt the employee sent it USPS Priority Mail instead! For nearly $50, a very time-sensitive package is not arriving until God Knows When! Next day I take similar package to Pearl City FedEx and it cost $11.27 and arrived at same destination in Idaho in 3 days! If FedEx is going to have an office inside of an Office Max, those employees need to know what they are doing!!
Called store manager named Gathen last night who sent call to the desk where FedEx is located in the print shop and all that person could say is that it left their store so no assistance was provided... all of this situation reflects poorly on both Office Max and FedEx... both names we ought to be able to trust! read more