I recently had to return a treadmill I purchased on Amazon and this was the nearest UPS store…read more I had such a pleasant and fast experience that I had to show my appreciation by leaving a 5 star review for the staff here. Upon entering, I felt a bit anxious returning such a big machine. Worried I was not going to be able to return it or worried I was going to be given a hard time. Boy was I wrong! Upon entering, there was a line but it moved quickly. Once it was my turn, I was met with a professional and pleasant "hello, I can help you here". The young lady that helped me completed my refund within a minute! All the while making me feel welcomed and not rushed at all. The entire staff that day could teach a class on customer service to a lot of businesses that lack it because they nailed it. I was extremely blown away at their efficiency and their customer service. Mahalo for all you do!

I will have to admit, since I live in town, I rarely use this particular UPS Store location in…read moreKapolei, but the few times when I had to ship back some broken parts to the mainland, I'm so glad that there is a UPS Store near by. Located at the Kapolei Marketplace, you can find the UPS Store just a hop, skip, & jump away (towards the left) of the Safeway supermarket. The day I came here, I had to get rid of a bunch of broken parts. Luckily, I found this UPS Store, as I was just next door working at a local credit union. Service here was fast & friendly, and I noticed if you do not have anything to ship out, this UPS Store provides other services like printing & mailbox services. Parking is plentiful, as it's located at a major mall. Need to ship out something, and you just so happened to be in the Kapolei neighborhood? Check out the UPS Store at the Kapolei Marketplace.

I was on the west side of the island and needed to return a package fedex. It's convenient that…read morethey service ups, fedex and usps- but very inconvenient that they do not give you tracking numbers. The shop owner said I can call if I need the tracking, but the language barrier made it very difficult. I would not use them again and just go to an actual fedex store.

I had a great experience when mailing out my work laptop. The gentleman who assisted me helped me…read moreand taped up my box and also helped assist me with my mail labels. He reminded me of my papa and I felt that my boxes were safe with him. There was a woman in front of me that he assisted. He gave great service even came out from the back of his service desk to help her with mailing out her boxes. I will definitely be going back in the future.

Shipped a PC tower and monitor with aloha ship and pack and the shipping went amazingly smooth and…read morevery fast. Incredibly impressed. Highly highly recommend. They packed it there, and it was the best pc packing we have ever seen. E

I ran in just now to get some applications printed and accidentally brought copies that needed…read morequick editing of the pdf. I figured I'd have to go back and get them from my computer, but they edited it for me so quickly! Even with other customers and a bit of a rush they made my day a million times easier. They're efficient and have great customer service, I'm glad I found them.

I needed to print out plans for the same day. It was 11 pages and I needed 3 copies of 24"x36"…read more I went in their office and they all acknowledge me and immediately ask what I need help on. They was able to accommodate me and give my my plans within 2 hours. Please take note that they do not validate parking. You need to go on the road or you can park in the building

Rude and condescending staff by the name of "Mike". There are better places around the island that…read morecan get the job done with good customer service!

I had to return some things from Amazon to the store There isn't enough words to see how grateful I…read morewas to the employees there I'm visually impaired they went out of their way to open the door for me to help me with my order sending it back. I recommend anyone to go there thank you people for being so great for great in doing your job

Service is good here overall and very prompt when I need to return things from Amazon…read more Customer service is usually up to par here but not today. I get to the counter and the employee scans my first item with no problem. When it came to the second set, she goes "oh that's whole foods so cancel the return" and turns around and moves on. I'm like ok. I'm assuming she met change the receipt to ups receipt so she can process my return?! But beforehand, what happened to hi, hello, how can I help? Or hi, making a return? I get it, it's the holidays, it's going to be busy...still a friendly, helpful attitude would be nice.

Need more workers here. Second time here and there is only 1 nice gentleman postal worker working…read more The line has grown and is now out the door on a Wednesday afternoon. Also barely any envelopes or boxes needed to mail things out. Send some help. Good thing about this place is lots of free parking near and service has been helpful and kind.

Went in with no line! Service was so great from the worker. Value is great. Was in and out in a…read morematter of minutes.

I had to create certificates for my team. I looked no further than OfficeMax. The last time I came…read morehere, the printing to him took such great care of me. It was no different today. They're always packed and busy with lots of guests and they do their best to take care of them one at a time. You have to have patience when you have a project to do here because they have to do these printing as they come and they already have several orders from the day. I usually send my work to their email, but it was too big of a file so the person taking care of me sent a link of my Canva work to their Canva and they were able to print it on their end. Three people helped me and they were all very cordial, respectful and helpful. One helped me decide which paper I should use for the work I did and I was very pleased with the results. I would choose this place for printing every time.

Jason in Printing at Office Max you are an absolute gem…read more Mahalo nui loa for your dedicated expertise. I always find Kapolei Office Max has the best staff which bodes well for management, today Jason your excellent 'above and beyond' attitude and service hit it out of the park.

Very Good . They deliver ontime And cheap price if you…read moredrop it to their location . On time On time

ANOTHER UPDATE I sent out a box again and I can't believe…read morethat it was a quick shipment this time around. THANK YOU! They got everything that was inside the box, not tampered with and in good condition. The ETA was supposed to be 12/19/2023 and I am so happy that they got it before Christmas.

Did ya know there was a UPS Store just next door to Costco (Waipio)?…read moreA very convenient location for me, as I had to ship out a few broken items back to the mainland, as I was working just across the street at a local credit union. This UPS store is on the smaller side, but the folks who worked here were very friendly & efficient. Parking access is pretty easy, but the parking lot is shared by other businesses nearby. Need to ship out a package? The Waipio neighborhood has a UPS Store just next door from Costco. Easy to find!

First time going to this one. Located off of Ka Uka Blvd - near Starbucks and in same area as…read more Fantastic Sam's. Plenty of free parking. It was the Monday after New Years so I expected it to be busy with people returning gifts to Amazon. At 9:30 am the line was out the door with about 10 people outside and 5 inside. With only 2 reps working it went surprisingly quick. The third rep was helping someone at a table get a document notarized but after that she asked if anyone had just Amazon returns and was able to help them at the table. The reps here are very nice and efficient. Was able to complete my returns within seconds. All in all maybe waited 10 minutes from outside to being helped. Good job!

The service here is consistently exceptional -- every visit is quick, friendly, and efficient. I…read morelove how clean, bright, and organized the space is; it actually makes errands for a busy mom feel easy. The 5-minute quick-drop stall is a game changer-super convenient, in and out with no stress. Whether I'm shipping, printing, or doing a quick return, this location always delivers smooth service. Highly recommend this UPS Store for anyone in the area -- reliable, convenient, and always welcoming.

I love this UPS store Moloalo st., all the ladies smile, says hello or greet you, and says good bye…read morewhen you leave. This is the one stop mail out service, get your own box and prepare before or they can help you with a good price, also great for Amazon returns.