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    Satellite City Hall

    3.2 (228 reviews)
    Closed 9:00 am - 5:00 pm

    Satellite City Hall Photos

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    Some alternatives to the boring license plates.
    Jim C.

    So helpful! I dropped by to asked how to get a new license plate for my car. They have the right answers to my questions. Fortunately, there wasn't any line and I didn't have to wait long. Inside the Pearlridge Shopping Center, you can wait in comfort and safety.

    Located across from Hickam Federal Credit Union on the upper level of Pearlridge Uptown.
    Nadine C.

    Exchanging a Driver's License for a State ID at Pearlridge Center in Aiea, Oahu, Hawaii...... Don't do it here. This is not a "full-service" Satellite City Hall. I made an appointment on AlohaQ.com because my aunty's Driver's License will expire in a few months. Things happen: I might be busy at that time; She might catch a cold again; I might forget; etc. Let's just do it now when I have time, right? I don't wanna stress out later. Located on the upper level of "Uptown Pearlridge", closer to the ROSS wing, and across from Hickam Federal Credit Union, we were greeted right away and skipped the super long line. We went to the window after a few minutes, but got rejected... awww... I had completed the application already (which I got from Ala Moana Satellite City Hall). I made sure I had all kinds of documents just in case, but they're not able to do this type of transaction here. It's too bad this location can't trade a Driver's License for a State ID... I made an appointment for the Kapolei Satellite City Hall... I had to do it online... not at the kiosk here because this kiosk is only for the Pearlridge location.

    Kelsey T.

    I have to update my review as my last review was 8 years ago. I'm giving 5 stars because this was the most quick, efficient, and pleasant dmv experience I've had here and I just got home. I like that you can make appointments for drivers license stuff and they have an express line for things like bus pass, registration, etc. I came here at 2pm on a FRIDAY. The line wasn't too long, and they didn't have very many windows open but it moved quick enough. The girl helping the express line (wish I got her name) was SO nice. Usually you dread the dmv because you know how unpleasant they can be sometimes but no, I watched her interact with every customer she had and she never dropped her smile. Anyways, I needed to renew my registration and get some new plates and I was in and on within the hour. Overall, I am happy with the service here and now know I don't have to dread coming in yearly!

    Exit
    Jaimie S.

    Took 1 star off because even with an appointment you have to wait. What doesn't make sense to me is how long and how unhelpful they can be sometimes. Not all the time, but sometimes. Gave 4 stars for their location mainly. After an ANNOYINGLY LONG wait and confusion that sometimes come with going to City Hall. AT LEAST your waiting in an indoor mall with AC. That's definitely a PLUS! Also afterwards you can go treat yourself to something good to eat or a little goody since Ross is near by and other stores. I usually plan my day accordingly and hang around the mall afterwards. That is the reason why I continue to go to this city hall. Location is everything.

    Staring at the screen watching every number called before mine lol
    Rachie P.

    Just so happen I purchased a vehicle through private party over the weekend and needed to do a title change. I went online to look up what was needed and made an appointment for the same day (I looked Monday morning). On the website it also mentions you're able to check toward closing time for cancellations. I was worried it'd be weeks before I'd get an appointment! So 10 minutes before my appointment time I walked over and theres a line forming outside. They made sure you have an appointment and arrange the line according to time slot. As the customers clear inside, they let more in to be seated or lined up depending on which service you need. Before you enter they ask that you sanitize. Entrance is one way only and there is another door to exit through. I'm assuming because my appointment was added for same day there might have been a glitch in system. My number kept getting pushed down about 10-15 minutes past my appointment time. The ladies guiding customers were on it and made sure I was seen in order before others they brought in. Although I was there for my title change, I was glad to discover I could put in my order for vanity plates as well. I was thinking I needed to wait for my registration in order to place the order. As long as I have my reg in hand at the time of plate pick up, can do! Cool! Normally I would dread visiting the DMV or Satellite City Hall, but this visit made me feel productive. All I see are lines and restless people waiting around for who knows what? With the AlohaQ appointment website, it was convenient. Hopefully no more spending half the day trying to get things done. And of course it helps if you do a bit of homework before coming. Get your paperwork together and fill out forms beforehand! No one realizes that's what most of the hold up is, YOU... #FoodForThought

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    11 months ago

    Poor Customer Service. Lazy and Rude Staff. Miss May was very incompetent and had a lack of commonsense.

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    Satellite City Hall Reviews in Other Languages

    Ask the Community - Satellite City Hall

    Does the pearl ridge location accept walk ins for motor vehicle registration?

    Walk ins are allowed but you have to wait. I waited 2.5 hours and did not get an appointment.

    Where exactly in Pearlridge Mall is this? Upper or Lower? Near what major store?

    Near Ross and Tj Maxx side

    Does this location provide out of state drivers license transfer? I called the office but it was busy and was told to call back later. TYIA

    I switched from CA to HI with no problems. You need to bring something with your local address ie cable, water, pay stub, or phone bill.… Read more

    How long to get duplicate auto title sent to you?

    Duplicate title is issued at the time of your appointment being that you are the registered owner. Make an appointment

    What time do they open entrance doors at Pearl Ridge?

    Aloha. The doors open at 0900 but, I suggest you get there as early as possible. We arrived at 0830 and there were at least 50 people in line waiting. Mind you - everyone taking a ticket are doing different transactions so, do not feel discouraged.… Read more

    How long does it take to get a state ID mailed to you?

    All IDs can take up to 6 weeks to be mailed.

    Can instruction permits be renewed at Satellite City Pearlridge?

    You need to visit the nearest driver licensing center or designated satellite city hall (Fort Street Mall, Hawaii Kai, Windward City and Pearlridge) with your instruction permit and provide original documents that provide proof of identity, legal… Read more

    Which mall entrance do i go through to get there early?

    I think the best entrance will be the food court one leading to the escalators that you can take them up instead of walking up the stairs.

    I have a out-of-state Driver's license from Indiana. Will I be able to transfer it to Hawaii license at this location?

    No, I drove to Wahiawa. And they will make you take a written drivers test, before mailing your new license.

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    Review Highlights - Satellite City Hall

    I set up my appointment two weeks before through AlohaQ because luck was on my side as my license expiration date loomed over my head.

    Mentioned in 8 reviews

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    People searched for Departments of Motor Vehicles 637 times last month within 5 miles of this business.

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    Pearl City Licensing Office

    Pearl City Licensing Office

    3.8(19 reviews)
    2.0 mi

    7-7-21 Best kept secret... promise, don't tell ... sh sh sh!!!…read more If you need to renew your drivers license, seriously you MUST come here but be sure to make your appointment on line. Since hubs retired, seems he has on- line phobia and helplessly relies on me to help him. I made the appointment for hubs in April 2021 and today was the earliest I could book an appointment for him. I told hubs you're going yourself right? He said No! Geez I felt like a mommy taking their child to the dentist. We arrived 45 minutes early and checked in with the wahine at the table in front of the door. She checked that hubs had all his paperwork then said wait outside. I'm going to lunch. Someone will take my place and call you in. I could have done an imaginary hop Skotch and his name was called. Ooh yay! She said go to the last blue window(window 4) There another employee assisted. The nicest voice and smiling eyes above her mask. She double checks his paperwork and says, You're all set. Go to window 8 to have your photo taken. Wow!!! It was that fast and we were all pau in a very short time. You would never know that this office existed down here- by our fur bebe's groomer and Flo Mins. The office interior is clean, bright and so are their counters and restrooms. Fastest and friendliest government workers ever. Trust me, best service ever! As the other Yelp reviews posted, $40 for an 8 year renewal.

    Got a drivers license renewed here and it was a pretty good experience…read more You need to book your appointment for renewal online. Having all the necessary documents and payment info will speed things up. Now this location is in pearl city. Drive down Lehua St. and take a left on Second St., make an immediate right into the parking lot. It's right under the freeway so that an awesome landmark. Easy to find. Plenty of parking. In and out in 15 minutes. You get a temporary card and they mail out your new one. Don't forget to smile !!! This picture will define your for the next 8 years. Price for renewal was $40.

    Photos
    Pearl City Licensing Office
    Pearl City Licensing Office
    Pearl City Licensing Office

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    Kapolei Hale Satellite City Hall - Jellyfish.

    Kapolei Hale Satellite City Hall

    3.5(204 reviews)
    9.8 mi

    We had an appointment to renew our DL on a Monday. Suggest if possible make your appointment online…read morein the Aloha Q but not on a Monday?! It was packed at 0900-SRO and leave your babies at home. It's hot and miserable for them and the wait doesn't help matters. There is signage "everywhere" suggests you be prepared and have all of the required materials before your appointment. The door to the appointment desk needs to be more specific. And state only 2 people at a time. There is no space to stand inside and the 6' rule should be enforced for privacy! Sheila was very nice and patient even when my husband was inpatient

    Came here for a walk in been here at 7:00am still waiting and it's 8:40am. The website is messed up…read morebecause you choose the date you want & when you choose it gives you another date! Second you do a walk in which we are the first in line but are told that if you came for a ID and others have an appointment for a renewal of license they won't take you even tho the window is open. The line gets pushed back even further because of others appointment but yet it's for a different appointment. Even the receptionist at the desk thinks it's messed up too! That makes no sense even tho appointments last only 5-10 minutes they won't help you! Trump need to look into Hawai'is government with poor practices! How can there be valued when they just don't care enough for their customers!

    Photos
    Kapolei Hale Satellite City Hall - View from the parking lot

    View from the parking lot

    Kapolei Hale Satellite City Hall - Outside decor.

    Outside decor.

    Kapolei Hale Satellite City Hall - Kapolei Hale Satellite City Hall.

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    Kapolei Hale Satellite City Hall.

    Satellite City Hall - Make sure to get parking validation.

    Satellite City Hall

    3.0(86 reviews)
    6.4 miKalihi

    ***3.5 STARS*** I…read morerecently had to renew my car registration as the kiosk at Safeway in Kaneohe was giving my error messages. I decided to go to a Satellite City Hall (SCH) and chose this location that's just next door to Costco Gas Station in Iwilei. This was my first time at this location and it was sure busy just before arrival during lunchtime on a Tuesday. Lucked out with a parking stall as someone had just left the premises and I scored one that was near the entrance to SCH. As I entered the door there was a large screen TV display of numbers awaiting to be serviced and a cheerful and welcoming female staff who asked you the reason for your visit. For car registration I was advised to go to the end of the room on the right hand side where there was about 5 people in queue. While waiting patiently, I studied another large screen TV on the wall that had people who had made appointments were waiting to be serviced. NOTE: Regardless the staff is sitting down at an open window, you need to wait until you are called. Don't be like the male in front of me who walked up to the window after someone left. The staff told this male 2x he had to wait until being called. I was assisted by 2 different staff as the first one wasn't familiar with electronic vehicle license plates. She struggled and went to her superior who eventually told me to go to her window when she was available. Customer service at the counter was at a bare minimal - - robotic with no personality. I paid for my registration and received my receipt and sticker. Leaving the parking lot was a nightmare. There was only one exit and one staff who collected payment. Not to mention the heavy car traffic on Alakawa St so it took some time just to leave the lot. This explains the long line of cars waiting to leave SCH. Overall, this SCH got the job done but it was challenging with the heavy foot traffic of this convenient downtown location. May have been better if I drove to Hawaii Kai SCH as my visits there were more pleasant, less crowded and less stressful.

    Customer service was bad. They had made a clerical error and put my car set as being "in storage"…read more So when I tried to pay for my registration they said I couldn't and had to get to get new license plates. No effort to help or change their error. The person just ignored what I explained and said i needed to make an appointment for later to get new plates. I needed to have friends with the right contacts send an email to the head of the dmv to change their error status back so I could finally pay. Imagine I wasn't lucky to personally know someone?!? Then you basically can only jump through their hoops.

    Photos
    Satellite City Hall - Go Satellite city hall next to DMV and make appt using Kiosk

    Go Satellite city hall next to DMV and make appt using Kiosk

    Satellite City Hall - Tons of people waiting

    Tons of people waiting

    Satellite City Hall - Inside

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    Inside

    Kapalama Hale

    Kapalama Hale

    3.6(77 reviews)
    6.4 miKalihi

    Fast and efficient service here…read more Make your appointment online (this is the longest wait lol). https://alohaq.honolulu.gov/ Show up at your selected date and time. Park in the City & County parking lot and get your parking ticket validated inside. We paid $1.50. Check in at the front reception area to verify your appointment date and time with your identification. I just needed to fill out my renewal application inside and I may have waited 10 minutes before my number was called. I went to the assigned window, presented my paperwork, paid the fee, and then I was instructed to go to another window for my photograph and parking ticket validation. There was a small line for the photos, however, the line moved quickly. In total, maybe a half hour to park, check in, and complete the process! Not bad, City & County of Honolulu DMV! Hats off to you!

    Like anyone enjoys going satellite city hall to renew driver license or permit or for vehicle…read moreservices etc, just seeing long lines can be complte turnoff. Always check the website what documents you need. https://www.honolulu.gov/csd/drivers-license-procedures/ This was my second and third time coming here to this location to change my last name on driver's license and vehicle registration. But having correct documentation and paperwork completed, my appointments went pretty smoothly. It was a bummer as I forgot to bring my car title so I ended up paying $10 fee for lost title. Better than having to come back there again. Making appointment time on alohaQ was helpful.

    Photos
    Kapalama Hale
    Kapalama Hale - Waiting room board assignments

    Waiting room board assignments

    Kapalama Hale

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    Department of Motor Vehicles

    Department of Motor Vehicles

    2.7(251 reviews)
    6.4 miKalihi

    My experience here was probably the best DMV experience I've had by a long-shot. Yes, there was a…read morelittle bit of unfriendliness when I entered (it was a mismatch from what the front desk clerks want and what the security guard told me I could do in terms of where to stand). But then the person helping me with my drivers license transfer was very friendly and disarming. I was worried about hostility (we in the mainland have all experienced DMV madness), but I felt so much aloha in our interaction. There was a real sense of community here. The process was painless (I did come well-prepared with my documents). I was able to quickly take a photograph for my ID and then immediately received a temporary drivers license, while the real one arrived in the mail later.

    I think a prerequisite to working at Kapalama DMV is to be unfriendly with zero previous customer…read moreservice experience. You might be prepared and have all your documents verified on the AlohaQ website yet still face in-person delays and questioning with no solution other than to reschedule your appointment. Keep in mind appointments are 90-days out all year round. Thinking about the stand-by lane to avoid making an appointment? They usually reach capacity within the first 30 minutes of normal operating hours and then close for the rest of the day. First and last time here.

    Photos
    Department of Motor Vehicles - Entrance to DMV

    Entrance to DMV

    Department of Motor Vehicles
    Department of Motor Vehicles - 08/14/25, so many waiting, only 3 being served at the many manned windows.

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    08/14/25, so many waiting, only 3 being served at the many manned windows.

    Satellite City Hall - departmentsofmotorvehicles - Updated May 2026

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