Made an appointment on Aloha Q for an appointment at 9 am when they open. Unusual thing is because this branch is at Pearlridge Center which opens at 10 a.m. you must wait for the dmv employee to come up so the security guard can open the doors. The employee checks you off on his clipboard, make sure you have your appointment confirmation code. Once you go down a floor head to their office at far left. You will be checked for your id and application. Somehow I missed the part about filling in an application so I was given one and proceeded forward but filled in the form first before taking a seat. Luckily it was just a duplicate drivers license I needed since the lamination on mine was peeling off from one top edge. My number was called to window 2 and I had the nicest young man. I told him I no longer needed glasses as a restriction since I had both eyes cataract surgeries. He asked if I wanted to take the eye test. Yes! I passed. Bring your check made out to City and County of Honolulu for $6. Next you move over two windows to your left, get fingers scanned then get your photo retaken. Hooray! At the earliest your plastic license will be mailed to you in 2 weeks. You get a cool temporary license with your photo and information on it. Only catch is you cannot travel with a temporary license. Fortunately I can travel using my passport as ID when I travel internationally. In and out in half an hour. So glad the employee I had was so pleasant, and smiled. read more

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Aloha, I've come here before and there was a very long line which extended out the door. People just waited their turn. It was a wait, almost 2 hours. Five years later and reservations are available if you plan early and I mean early like months, unfortunately I was able to utilize the months out in advance, so when I arrived without a reservation along with others were told to sit and wait and they would help if there was time in between the official appointments. I arrived before it opened at 8, and was #4 I was seen 3 hours after arriving. There were some people called ahead of me who didn't have appointments, but I didn't challenge. Once inside the lady was fast and throughly completed my drivers renewal. She was friendly and funny too Appointments four months out are not convenient, please find another way to make more times available. Mahalo read more

I arrived at 10:00 AM right as the mall opened. Note that the long line is usually for registration renewals and bill payments. If you're here for a driver's license and don't have an appointment, be sure to tell the staff at the front immediately. ​I waited about an hour to be called. I highly recommend arriving early, as walk-ins aren't guaranteed and appointments take priority. Once I was seen, the actual process was fast and easy. read more

So helpful! I dropped by to asked how to get a new license plate for my car. They have the right answers to my questions. Fortunately, there wasn't any line and I didn't have to wait long. Inside the Pearlridge Shopping Center, you can wait in comfort and safety. read more

Satellite City Hall - Some alternatives to the boring license plates. - Departments of Motor Vehicles Near Me - Aiea, Hawaii

Great service!! Made appointment on AlohaQ. The clerk was quick- friendly and efficient. She was so nice and also helpful to the other staff that kept coming to her. She was on the right hand side of the location. Maybe the second person near the printer and the middle bay with all the papers behind her counter. She helped us with a smile and the place was so busy. Make the appt on AlohaQ. In the morning they open additional appts as well. That's how I had mines so quick- otherwise it was 2 weeks away. Located at PEARLRIDGE uptown by Lokahi Bank. And the steps. read more

Exchanging a Driver's License for a State ID at Pearlridge Center in Aiea, Oahu, Hawaii...... Don't do it here. This is not a "full-service" Satellite City Hall. I made an appointment on AlohaQ.com because my aunty's Driver's License will expire in a few months. Things happen: I might be busy at that time; She might catch a cold again; I might forget; etc. Let's just do it now when I have time, right? I don't wanna stress out later. Located on the upper level of "Uptown Pearlridge", closer to the ROSS wing, and across from Hickam Federal Credit Union, we were greeted right away and skipped the super long line. We went to the window after a few minutes, but got rejected... awww... I had completed the application already (which I got from Ala Moana Satellite City Hall). I made sure I had all kinds of documents just in case, but they're not able to do this type of transaction here. It's too bad this location can't trade a Driver's License for a State ID... I made an appointment for the Kapolei Satellite City Hall... I had to do it online... not at the kiosk here because this kiosk is only for the Pearlridge location. read more

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The best experience always. As soon as you walk to the door whether you have an appointment or not, you're greeted and helped with further instruction. They walk you and point you to exactly where you need to wait/sit and any paperwork you need. The wait hasn't ever been too long for me and everyone is always so pleasant no matter how busy they are. I appreciate them so much for being so friendly and helpful. read more

I have to update my review as my last review was 8 years ago. I'm giving 5 stars because this was the most quick, efficient, and pleasant dmv experience I've had here and I just got home. I like that you can make appointments for drivers license stuff and they have an express line for things like bus pass, registration, etc. I came here at 2pm on a FRIDAY. The line wasn't too long, and they didn't have very many windows open but it moved quick enough. The girl helping the express line (wish I got her name) was SO nice. Usually you dread the dmv because you know how unpleasant they can be sometimes but no, I watched her interact with every customer she had and she never dropped her smile. Anyways, I needed to renew my registration and get some new plates and I was in and on within the hour. Overall, I am happy with the service here and now know I don't have to dread coming in yearly! read more

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It was great experience! Thank you to the support staff at your Pearlridge satellite. Made appointment weeks in advance for 3 people. Arrived and waited for time and then each of us was called quickly. Questions from the agent at counter, then the photo taken and payment given. Very fast, very efficient for our drivers license renewals. Thank you again! read more

Who is the cotton headed ninny muggin who thought she had the correct paperwork needed to show proof of residence for her license renewal and brought it to her set appointment was turned away, then had to spend the next half hour scrambling to get correct paperwork? This guy. Erm, I mean girl. So you're probably wondering why I gave it five stars. Well, this series of unfortunate events was purely my fault (I take all responsibility for it-- folks, make sure your proof of residence especially for billing statements is not older than 2 months... they won't accept it). I set up my appointment two weeks before through AlohaQ because luck was on my side as my license expiration date loomed over my head. I got my appointment for today, Friday at 10:30. The line was organized and there were people who were helping to work the line and get people through. They were efficient, nice and friendly. I was shown to the line that I was supposed to be in for my license renewal proud that I had prepped everything I need beforehand like the responsible adult that I am. (Later on I would be surely humbled). My number got called on time and I had minimal waiting to do. I went to the counter and discovered that, yep, I was not that much of a responsible adult after all. However! She did give me an orange standby card that I could use so I could come back before 3:30 and they would fit me in if they were ahead of their appointments. She also gave me pointers like going to my nearest bank and getting a bank statement and grabbing my car registration. A junk situation but she was pretty helpful. After being humbled, I came back the second time today, this time hoping and praying I had all I needed. Once again, the wait wasn't too bad, and William helped me through the license renewal. And good news guys! I got my license renewal! He was super helpful and friendly and despite my mishaps and series of unfortunate events I still have pretty nice things to say about this place. I'm from town but would be totally willing to come back here (after my license expires in 8 years, heh). read more

What is the use of telling people to come back and giving a return slip when you are not gonna be prioritized? We asked them and they said they are prioritizing appointments over return slips. We've been waiting for 3 hours already. This is insane, talking about "I'll be here tomorrow, going to help you" yet nothing happened. It's better if you just told us to just get an appointment instead of a return slip. It really doesn't make sense with this return slips. This is not worth the wait. I feel bad for a soldier too who had been waiting before we were even inside. This is practically a waiting game now. Talk about supporting troops read more

Extremely unprofessional staff here, I witnessed a worker arguing with a man infront of everyone speaking loudly for no justifiable reason. The man was not yelling at her or making a scene he was just standing on the side not near an exit or walkway or invading anyone's privacy he just was not comfortable sitting.. and she started yelling at him infront of everyone. How do you know this man doesn't have a health issue, Be a professional. Satellite city hall is a state office you all are here to serve these people who need to pay their bills etc if you don't wanna serve people quit your job. no aloha, this place is terrible. The customer service is a direct reflection of management. read more

I did make an appointment but it was playing too close before my license expires. So took my chances to wait. However the place was not busy. I was told to take a seat & waited about 15' and I was called. read more

Why do it call a express windows but it take so long to service one customer. Take the express sign down. Its NOT express when it take so long. read more

Being a senior citizen and my wife a disabled person. I was very pleased the clerk Chastilyn helped us . She is very knowledgeable and fully helped a very confusion process. Her very personal helpfulness made our day. She is the right person for this position. Thank again Christopher read more

I had an appointment @ the Pearl Ridge Satellite City Hall today, and had the greatest service that I have ever received at any of the Satellite City Halls that I have been to. I was served by Punahele, who was extremely cordial, polite, & efficient in servicing me and all while doing it with a smile...so much Aloha! Mahalo Nui Punahele! read more

Why do these people think it's okay to make people wait for a few hours? This system has to change. This is the second time it happened. Most people have to wait at least an hour with appointments. The funny thing is everyone seems to be happy about seeing people waiting! read more

Took 1 star off because even with an appointment you have to wait. What doesn't make sense to me is how long and how unhelpful they can be sometimes. Not all the time, but sometimes. Gave 4 stars for their location mainly. After an ANNOYINGLY LONG wait and confusion that sometimes come with going to City Hall. AT LEAST your waiting in an indoor mall with AC. That's definitely a PLUS! Also afterwards you can go treat yourself to something good to eat or a little goody since Ross is near by and other stores. I usually plan my day accordingly and hang around the mall afterwards. That is the reason why I continue to go to this city hall. Location is everything. read more

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Just so happen I purchased a vehicle through private party over the weekend and needed to do a title change. I went online to look up what was needed and made an appointment for the same day (I looked Monday morning). On the website it also mentions you're able to check toward closing time for cancellations. I was worried it'd be weeks before I'd get an appointment! So 10 minutes before my appointment time I walked over and theres a line forming outside. They made sure you have an appointment and arrange the line according to time slot. As the customers clear inside, they let more in to be seated or lined up depending on which service you need. Before you enter they ask that you sanitize. Entrance is one way only and there is another door to exit through. I'm assuming because my appointment was added for same day there might have been a glitch in system. My number kept getting pushed down about 10-15 minutes past my appointment time. The ladies guiding customers were on it and made sure I was seen in order before others they brought in. Although I was there for my title change, I was glad to discover I could put in my order for vanity plates as well. I was thinking I needed to wait for my registration in order to place the order. As long as I have my reg in hand at the time of plate pick up, can do! Cool! Normally I would dread visiting the DMV or Satellite City Hall, but this visit made me feel productive. All I see are lines and restless people waiting around for who knows what? With the AlohaQ appointment website, it was convenient. Hopefully no more spending half the day trying to get things done. And of course it helps if you do a bit of homework before coming. Get your paperwork together and fill out forms beforehand! No one realizes that's what most of the hold up is, YOU... #FoodForThought read more

Satellite City Hall - Staring at the screen watching every number called before mine lol - Departments of Motor Vehicles Near Me - Aiea, Hawaii

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Came in to switch over a title I made an appointment online. I was helped out by someone named Kimo Can anyone please explain to me why I made an appointment and yet still had to wait two hours while I spoke to other people coming in who didn't even make an appointment online and got served frivolously before me I am greatly disappointed with the complete and utter disregard for what it seems to be of my existence when all I was trying to do was something that only took about 10 or 15 minutes to complete Absolutely incompetent staff. Hope I never ever have to return here again. read more

While we're slowly transitioning out of the covid pandemic, pearl city satellite city hall has opened on Saturdays for renewals only and by appointment only via alohaQ. I was relieved when I was finally able to get an appointment to renew my son's driver's permit since it was expiring at the end of the month. They have a rope to guide the line of applicants, and a small table at the very front to check the applicant in before going in. Only applicants, and no other person is allowed to enter. Front is very friendly and informative. Check-in was super fast since it was by appointment only. Since it is in pearlridge mall, very convenient, clean and cool, and lots of parking. read more

Satellite City Hall - Departments of Motor Vehicles Near Me - Aiea, Hawaii

Poor Customer Service. Lazy and Rude Staff. Miss May was very incompetent and had a lack of commonsense.

Normally, this DMV is the best DMV I've ever experienced. However, I had the worse experience I've ever had here today. Normally, I would just show my documents, ID, and it would be an easy transaction. That was not the case today. There are a few points of frustration for me today. 1. The Filipino lady at window #1 wouldn't accept the deed I brought in because it wasn't the original. Which didn't make sense to me because I brought the FULL document WITH THE NOTARIZED PAGES. 2. After that, I had to call my husband who was right there in the room to give me a copy of the escrow document she accepted for him like 30 minutes before my appointment. REALLY?! She would accept an escrow COPY document over a copy of a deed? So stupid. 3. Then she had me sit down, and wait while she served someone else, even though I was able to produce another document within seconds. At this point I was over her and did not want to be helped by her. I wanted to be helped by someone else because obviously this lady was not helpful at all. 4. And one of the worst parts was when I had to go back to her window, she made an assumption that the reason why I was crying was because I couldn't understand what she was saying. First of all, I was born and raised in the U.S. so English is my native language. I could understand her perfectly well. I was crying out of frustration because of how inept she is. She needs to be fired or needs to retire. Absolutely unacceptable treatment of another human being. The one star is for the lady at the express window who made my transaction for my registration as smooth as possible after that terrible experience. As well as the two ladies who cared enough to ask me if I was okay. read more

Horrific customer "service" Melissa @ the entrance made it very clear she was either having a really bad day or just hated her job. You're in public service! Fake it if you have to but kicking people when they're down and getting condescending is NOT the approach. read more

This must be the site where all the disgruntled and totally unhappy people WORK at, and customers are at their sad ass mercy. The rudest, most angry, and foul faced people supposedly working with people of all walks who are merely trying to follow the law. Treating people like unko makes me understand why laws are broken as these clowns make it difficult to ask questions and get transactions done. My deepest sympathies to your partners of those who work there - they must be unhappy. read more

Driver's License Renewal Looked on Aloha Q and this location had the earliest available time. Made an appointment for 2:15 pm. Showed up at 2:10 pm and finished at 2:25 pm. This location is on the 2nd floor of the Pearlridge Mall. Walk past the food court, take the escalator to the 2nd floor and turn left. Upon arrival, I was greeted at the door and asked to fill out an application. Upon completion, I was directed to sit at a chair labeled #1. Walking up to the chair and before sitting down, I was called to a window. At the window Krystal asked to see my driver's license and 2 documents to show proof of Hawaii residency. I showed my HMSA bill and page 1 of my Central Pacific Bank statement. Both were acceptable. Signed some paperwork, then had my photo taken. One minute later, I had a temporary ID and was on my way out. Krystal was awesome!! Super friendly and efficient. read more

I am at the Satellite City Hall to pay for my Real Property Tax Bill. I was here at 3:20 p.m. and finished at 3:50 p.m. The line is very long. The type of transaction I had to do does not need a number to be pulled. I just had to stand in a long line! Satellite City Hall accepts Cash, Checks and Credit Cards! Satellite City Hall charges 2.35% if you pay with a credit card. read more

Okay, I know Dmvs have the reputation of rude staff, but for one person telling me one thing the day before, to a different lady telling me one thing the next day is messed. The first day the young girl with glasses was helpful, and told me to bring back the correct paper and I'll be taken care of. The next day I get to the window, no greeting or smile or anything from this aunty. I hope she's feeling better now, but besides that, she tells me I have to make an appointment when the day before I was told all I needed was to bring back the documentation required. My transaction was probably going to take too long idk. Over all, I get it, you work at the dmv and have to deal with ppl all day, but should've at least acknowledge the customer instead of going straight to questioning the paper work they're holding. Information just needs to be the same for everyone, and not cause it may take a few minutes longer to help me out. I drove to wahiawa and they took care of me luckily. Maybe because they were less busy, but still seems like some workers pick and choose. That's everywhere though I guess, just have to be lucky. read more

Stopped by this afternoon to get my car registration renewed because I had not received my renewal notice and when I attempted to do this online, the system said it was ineligble for renewal. The system doesn't even given you a reason & there was no Q & A for this. I found this odd because my renewal is at the end of July so thought it would be best to go in person to see what the problem is. I noticed online that this location has an express window for a few things including car registration renewals....that sold me since I didn't have an appointment. I went in just before 1PM. There were no long lines at the entrance with only 1 man ahead of me in the Express line. The clerks greet the person in line & takes them/or tells them which window to go to. The 2 women I saw that did this, were very nice & friendly. When it was my turn, I had one of those women. Once inside and standing in the express window line, it only took a few minutes as there were 3 people ahead of me. When I got to the window, a young man assisted me & not only solved the issue of being ineligible but answered the few other questions I had in a patient & nice way, not rushing me. He told me ineligible in the system most times meant you're too early to pay and that they accept payment 2 weeks prior to the new month (or 45 days early). With that in mind, he said on Monday I would be able to pay for my renewal either in person, online, or at a kisok. I was much relieved. On my way out the door, I spoke to one of the nice ladies and thanked them for being so nice. It was refreshing. I had feared that I would have the same experience as the previous 1 star reviewers & almost went to a different satellite city hall but decided to go here & am glad I did. I'm sorry for the folks that didn't get the 5-star experience they expected & maybe it was my lucky day for me but it was indeed everything I would expect for good customer service. You couldn't even tell you were in a DMV because they didn't act like the typical DMV employee. Going in the afternoons seemed to be the best time, it wasn't crowded & no long lines. Even though I was not able to do the transaction, I was out of there in minutes. Mahalo & hopefully you guys stay consistent in your good customer service so all the folks can get that 5-star expereince they deserve. read more

THANKS AUNTY NAT! Been here twice this year to do car registration and renew my license - both times were fast and to the point. Im lucky I had wonderful encounters with all the staff. This review is to praise Aunty Nat, who helps with drivers licenses in the back, as she was super friendly and understanding. She allowed me to renew my license under my maiden name, get the gold star on my ID, and make sure I liked my ID picture haha. Prices are posted on the wall and they have a limited capacity due to COVID. Lots of sanitizing procedures in place and arrows on the ground. I highly recommend making an appointment through the alohaq website to save the time of standing in the no appointment line. They also have all the forms on the site so you can fill it our prior. These are the best options to minimize time spent within the facility. This is my preferred location going forward for any car or ID needs. Great customer service all around! read more

12/27/22 with the appointments pretty much required, the DAV has improved the process making your wait time less. What they didn't do was realize that the fireworks permit pick up is like a reservation: it's paid and just need to pick up. Instead, I had to wait in the express line which is the walk in line that serves everything from vehicle registration to forms drop off. It took me over an hour to just pick which is ridiculous. Half the people in line was for fireworks permit. This process needs to be improved. It's definitely not EXPRESS SERVICE. Mayor Blangiardi I hope you're YELPING. read more

I am so disappointed on their system toward the foreigners that I'd like to share with all who resides here! To my experience I hope I can share the information State Law doesn't show on their website for foreigners unless I went through it. Some may know but I was not aware of their paper work for people with green card or permanent residency card. I told them that I came down a month ago to inquire to the representative out in the front with the USIC letter in order to have the State ID renewal. I told her my mother-in-law 94 years old needs to make a Japanese passport but she needs to have her expired State ID (12/2020) renewed. She said, "why does she needs it her life not long to live!" How rude is that! I kept my composure. I then firmly said, she still needs her passport. I explained her appointment date is August 13. The day came we both went in waited few minutes until name was called. I presented all the forms until staff said this is not the form! The USIC FORM SHOULD BE with alphabet A..she's pointing to the paper! That form shows that her green card is under processing. I told them then why wasn't I told that when I came a month ago after I showed the letter to the person in front she said bring the USIC I-797C with the stamp envelop on the day of the appointment. Why doesn't the State write about it for all foreigners about it! Or is it federal and state do their own separate business? (Hey I'm not a international attorney to have the knowledge of the governing portal). Two state female staff knew it but how do I know their portal for my first time dealing with this issue! I was humiliated and upset not on how I was treated that they didn't give me the correct information when I came down to ask. Also, I found out on this day at the satellite office - the government made a proclamation extending Driver's and State ID renewals until May 3rd 2023...did I know it no I didn't...hope I heard it right too? I sincerely hope whoever works there in front be knowledgeable about all the portal including foreigners besides US citizens ! read more

Satellite City Hall - Waiting room social distancing calm and cool - Departments of Motor Vehicles Near Me - Aiea, Hawaii

Great experience. Young lady who help me was cordial and efficient at her job. Very pleasant having to renew license. Excellent organization within procedure from the time of entering rooftop rail area. Parking was plentiful at 9:00am. Personnel was prompt at permitting customers to enter and exit when business concluded. Great to continue having satellite city hall services at Pearlridge shopping center read more

I had to go in to renew my registration and get a duplicate of my vehicle's title. I booked my appt online, each booking can take care of 2 services. I was seen on time which was great. The person by the front door was nice and helpful and the two women who helped me at the counter were super nice, they helped me with both services, answered my questions and did everything promptly and correct. Great location, i recommend booking ahead of time if you can. read more

I went to get a parking permit on Monday, the greeter at the front was pleasant and informed me I needed an appointment. She went right over to the self serve screen and made the appointment for me. She apologized that she did not have one for Tuesday but there were 2 appointments for Wednesday and set me up. When I arrived on Wednesday I was greeted politely. The lady called name and told me she could help me earlier than my scheduled appt. She was caring and professional. I thought the service was excellent. read more

So Awesome now. Made an appointment and was out within 15 minutes. Everyone was very professional and friendly. This is the best location. Convenient and lots of parking. read more

DMV opens at 9 am. Mall opens at 10 am. From 9-10 am they only allow people in the mall with scheduled appointments. Don't even bother coming early if you don't have one. Just wait until 10 am when the mall actually opens. If you do have an appointment, you can get access to the mall at the top floor entrance close to Macy's by the mall monorail entrance. A DMV worker will be at the mall entrance doors denying entry to those without 9 am appointments. Hopefully this review saves people time and energy from having to trek every mall entrance for access to the DMV. read more

Cyndy's Bottom Line: Phenomenal customer service here in spite of all the COVID constraints. I really appreciated the extra assistance that Gail provided. Thank you very much Gail and the entire staff. read more

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It says open till 5:00 pm. Got there at 3:30 pm and it's closed. When you get to the place there's a line outside normally and one transaction with no appointment. read more

Omg what a big difference from the Kaneohe location at the Windward city shopping center! Suapaia was a breath of fresh air and 10x more helpful then the last in Kaneohe! First off the last in Kaneohe gave me the wrong info on what I needed done and 2nd she also told me I'd have to make an appointment online AGAIN to follow up with I needed done to register my out of state vehicle! read more