Cancel

    Open app

    Search

    US Customs & Border Protection

    4.5 (59 reviews)
    Closed Closed

    US Customs & Border Protection Photos

    More like US Customs & Border Protection

    Recommended Reviews - US Customs & Border Protection

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This the entrance to the office at the end of a short hallway.
    Ryan M.

    After completing my global entry application online I waited till It said I was able to make an appointment. After checking multiple times, the earliest appointment times at the office closest to me (not in Hawaii) was 8 months away! On my last trip to Asia, I scheduled a stop over in Hawaii for a few days to break up the long flight. Luckily I checked to see if there were appointments available while I was in Hawaii, and there were! So instead of 8 months out it was only 1! I brought a bunch of documents to prove my identity, the ones I provided in the application and more. At the interview all they asked for was my passport, but I'd bring more forms of identification just in case. The officer who interviewed me was courteous and he explained everything and asked if I had any questions. I was told finding the office was difficult but I was given really good directions and also gave myself an extra 20 minutes before my appointment time. Being at the airport I had someone drop me off and pick me up after. HOW TO GET THERE The office is located between terminal 1&2. If you're getting dropped off head to arrivals terminal 1 and go thru terminal 1 and have them drop you off in one of the first zones in terminal 2 (zone 24-26) Take the escalator to the 2nd floor. The global entry office will be to the right, you'll see signs pointing you there. The door is closed and the officer will come out and call out the appointment time. FYI your global entry is good for 1 year after it expires to allow you to apply for renewal after the 6 year expiration date (be sure to login to your account and check when you are eligible for renewal). You should be able to begin the renew process after 5 years. Also don't forget to declare everything when you travel or your global entry privileges will be pulled.

    If you use the elevator to get to the office, use these at emergency column 27.
    C M.

    The office is easy to find especially when you follow the directions you find on Yelp! (Thank you previous posters!) The officer that interviewed me was kind, funny, and easy to talk to--pretty much verified my personal information.

    Lolo A.

    Finding the Global Entry Enrollment Center seemed a bit daunting, so I read up on it and arrived early for my appointment. - Park in the Terminal 1 parking garage (closest to Hawaiian Airlines). - At Row D, level 5, cross over to the area that says "International Garage" (pictured). - Use the elevator to get to the ground floor, row J. - Cross the street to Terminal 2 and turn right. - Take the "Group Tours" escalator (pictured) to the 2nd floor. - Follow the "Global Entry Enrollment Center" signs (the office should be on your right). - There are directions on the door on how to proceed for your appointment. The officer was very friendly and personable! The interview was a breeze and went by quickly. I paid $3 for parking. The card was received in the mail less than 2 weeks after the interview.

    Lyla D.

    Initially, the Travel Security Administration was created in the wake of the September 11, 2001, terrorist attacks, formed under the Department of Transportation and tasked to take over all security functions of the U.S. Transportation systems (highways, railroads, busses, mass transportation, pipelines, ports, and airports). The attacks changed the way the U.S. approached airport security and marked the birth of the Transportation Security Administration. Seemingly overnight, passengers went from walking through security in minutes to having to show photo ID, remove their shoes and go through a stringent security screening before boarding airplanes. Before 2001 and since the founding of TSA, we have traveled domestically and abroad frequently and have seen dramatic changes to the airport and port security. Yes, we've had our share of standing in long lines, removing our shoes, and ensuring that we weren't carrying liquids, gels, and aerosols exceeding 3.4 oz. However, in late 2014, TSA PreCheck became available, and we signed up right away. We were about to renew our TSA PreCheck, which is about to expire but chose to apply for the Global Entry Trusted Traveler program because as the world reopens from the pandemic, we plan to travel abroad again. We submitted our applications online late last year, waited for conditional approval then scheduled our appointment for our in-person interviews at this service center located at the Daniel Inouye International Airport. Contrary to the Yelp marker, which for some reason points to a Universal Enrollment Center (TSA PreCheck, only) on Richards Street, the correct location for the Global Entry Enrollment is located at the Ewa end of our International Airport. We've seen and acquainted ourselves with the CORRECT location and its dedicated parking lot while peering out from the mauka windows near gates D1 & D2. I had scheduled our appointments about a month before our TSA PreCheck expiration which would give the Agency time to approve and issue our cards. We didn't have any issues locating the Enrollment Center, which is located on the second floor above the International Arrivals. Our appointments were 15 minutes apart, so I stood outside the Enrollment Center waiting for my husband before my turn came up. While waiting, another woman came up and was about to ring into the office, but I told her my husband was inside for his interview and inquired about her appointment time. Her appointment was after mine, and just then, my husband popped out from his interview and motioned me to enter the interview room. The agent on duty was courteous, friendly, and professional. I provided a copy of my appointment confirmation, Hawai'i Drivers License, U.S. Passport, and two utility bills showing proof of residency. He inquired about my intentions for Global Entry, captured my fingerprints, and then took my photo. Ladies, take note that you'll have your photo taken so you can either dress appropriately or "put on your face." I asked if I would be allowed to smile for the picture, and surprisingly, he said yes, which is unlike when you take photos for your passport. So, now, we are waiting to get the final approval for Global Entry membership (good for five years, upon approval) and card, which should take about 7 to 10 business days. The entire process, from online application submission to in-person interview was smooth and easy.

    They've moved from the last time I came here
    Alvin A.

    I first enrolled for Global Entry back in 2016. Fee is $100 for 5 years. It's an easy online application process which will ask you a series of questions ranging from personal info, passport doc's, current employment status and past employment & travel history. Once your online enrollment is complete, you have to schedule an in-person interview with US Customs at your local Airport. The interview process takes about 5 minutes with a few questions, finger prints, and picture taking for your ID. Your card will arrive in mail a few days later. There are benefits to having a Global Entry card because you can reduce your wait time when arriving from an International flight to a US Airport, you've already been prescreened prior to receiving your ID, automatically making you a low-risk traveller, allows you to bypass the processing line and utilize the kiosks in the International Arrivals Hall, and you're able to bypass Security when traveling Interisland and on Domestic Flights via TSA Precheck! This past summer, I noticed my Global Entry was going to expire in October 2021. I went online to renew my card, paid for the fee, and scheduled an in-person interview. At that time the next available appointment's in Honolulu wasn't until later this fall. It also gave me options of other US cities on the mainland to schedule an appointment as well. So I booked the first available for November 8 and kept that date for when I return to work. Before heading in to work, I went in on a Monday afternoon to the US Customs Office. I see there are signage saying that the location for renewal is at another secure office on the 2nd level of the Ewa Wing. Followed directions & signs, and it was just a few minutes walk upstairs. A Customs Officer name Hazel assisted me. She was so personable and accommodating as I was a few minutes behind. We talked stories and was mentioning only about 60 some Japanese paxs arrived in HNL earlier in the day! She also said many of my other work colleagues were walking in to renew their global entry too! That's a really good sign as more foreign countries will be reopening for travel in the upcoming months.

    DO NOT GO HERE (first floor - THIS IS THE OLD LOCATION)
    Coleen M.

    As of 01/28/2022 the Global Entry office is still on the second floor of the international terminal (west most side of the building). My appointment was today at 6:45AM. WHAT TO BRING: -Passport -Driver's License or ID -Utility Bill (my address didn't match my driver's license) -Appointment Confirmation PARKING: I uploaded a photo of instructions how to get to the parking (someone uploaded before, thought I'd update it in case you need help). Anyway, my experience for Global Entry interview. The parking situation was great! I did not want to pay for parking at the parking garage so I'm glad US Customs has their own little parking lot. It was easy to find and a short walk to the office. HOW TO GET THERE: From your parking stall you'll see a HUGE "US CUSTOMS" sign in blue. Walk straight past that sign towards the arrivals area of the airport. On the right you'll see JBL booths and right after an escalator to the second floor. Take the elevator up and it will be on your immediate right. There will be signs on the wall and a small corridor with a door at the end. (It's the door straight ahead, not left or right). I arrived a minute late because airport security SWEARS Global Entry was on the first floor even though I showed them the instructions that clearly state second floor (sigh, my advice don't listen to them). Once on the second floor, you ring the intercom (on the left side of the door) and state your name and appointment time. If someone is already inside, the officer will ask you to wait outside until their call you (COVID, duh). The space for interviews is honestly small, it fits like two people. INTERVIEW: I make it to my appointment and Officer Orcutt was super nice and informative while talking me through everything. I was asked questions that were on my application - he was pretty much verifying the information I input was accurate. They also ask why you want a Global Entry card (because it's $15 more than pre-check so why not, right? LOL). Make sure to bring your documents with you for your appointment! Also ladies, they take your picture so make sure you're prepared. Luckily from prior reviews, I read they take your picture so I came prepared, haha. Smiling is permitted in your photo (in case anyone was wondering. I didn't smile at first and then he said I can retake it with a smile LOL). Anyway, my appointment was quick and painless. I got an email from US Customs that I was approved on my drive home so my card should be arriving shortly. Thank you Office Orcutt! You made my Friday. :)

    Sample of US Customs and Border Protection form
    Nadine C.

    Returning back to the USA... Unlike other reviewers, I do not have Global Entry. I'm just a normal passenger with a regular American passport. During this visit, I returned home to Honolulu from Hong Kong via Manila. I completed a US Customs form on the plane (Philippine Airlines) and stated that I was not carrying questionable items such as fruit, meat, and soil. I also stated that I was bringing in less than $10,000 worth of goods/currency. When I arrived at the office, I scanned my passport at one of the kiosks (which asked similar questions as the form). There were several lines and we were guided through to the face-to-face interview. Everything ran smoothly! We all proceeded to the baggage claim and went out the doors. Group tours exited to the left and individuals used the door on the right. I thank our Federal workers for keeping our country safe!

    Entrance

    See all

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Kim D.
    3
    20
    11

    29 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Helpful 13
    Thanks 2
    Love this 7
    Oh no 1
    Photo of C M.
    148
    95
    28

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Lolo A.
    16
    248
    9394

    2 years ago

    Helpful 17
    Thanks 7
    Love this 5
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kai K.
    0
    11
    0

    6 months ago

    Easy to find and process went well. The only downer was the walking distance from the parking

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 42
    Thanks 2
    Love this 31
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kalina S.
    17
    19
    22

    1 year ago

    Read the reviews! They will help make the process seamless. I was in and out in ten minutes.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 12
    Thanks 1
    Love this 7
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 7
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 14
    Thanks 2
    Love this 3
    Oh no 0

    7 years ago

    Helpful 26
    Thanks 1
    Love this 24
    Oh no 0

    7 years ago

    Helpful 28
    Thanks 0
    Love this 14
    Oh no 0

    3 years ago

    Helpful 20
    Thanks 4
    Love this 13
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0

    7 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick L.
    12
    492
    20192

    11 years ago

    Helpful 10
    Thanks 0
    Love this 4
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Malia D.
    1748
    157
    542

    8 years ago

    Helpful 11
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Amy L.
    28
    41
    80

    8 years ago

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ray L.
    33
    710
    33944

    8 years ago

    Helpful 10
    Thanks 0
    Love this 8
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Scottie K.
    735
    63
    106

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 15
    Thanks 0
    Love this 11
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 10
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 35
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 2

    Ask the Community - US Customs & Border Protection

    Why is it taking so long to get a conditional approval? I've submitted my application in October 10, 2019 and even paid for it but still haven't received my conditional approval. In which I couldn't even schedule and appointment.

    Hi Vinny. I am actually an employee here and thought I'd answer your question. The stated average wait time from the submission of your application until the conditional approval is 4.5 months. Often times the processing time is faster than the… Read more

    Do they take walk-ins for global entry applications?

    In lieu of scheduling an appointment at a Global Entry Enrollment Center, you have the unique opportunity to interview for Global Entry when you return from your next international trip at one of several international airports in the United States… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - US Customs & Border Protection

    An available alternative to scheduling an interview at the Global Entry Office is called Enrollment On Arrival.

    Mentioned in 24 reviews

    Read more highlights

    Verify this business for free

    People searched for Police Departments 165 times last month within 5 miles of this business.

    Verify this business

    Honolulu Police Department - I lights

    Honolulu Police Department

    2.7(106 reviews)
    4.8 mi

    We move from a different country and within one year we had all types of funny and learning…read moreexperiences!! We had kind of mixed experience from HPD First when we moved we had no idea that hawaii is a place for the homeless. We thought okay this is a very rich country, so there should be no crime!! We are wrong!! Some one stole our notebook, laptop paychecks! Even with the footages of the crime they couldn't do any thing. The detective did not informed us anything later or not gave any update and become a cold case. The good experience with HPD was someone hit our car and run. Although it's not a major accident. They took our case seriously and take necessary steps. Overall a mixed experience. There are so many room for the improvement.

    See something???? Don't bother calling HPD. They won't help even if their job is to serve and…read moreprotect or even keep the peace. They will lecture you and tell you to look the other way and walk away. They make you feel like you committed a crime. That's basically what happened. While this cop is lecturing me the guy walked away. The cop said to blame it on the Prosecutor Office. He said he's not doing anything because the Prosecutor office would throw it out, even if a crime was committed. So HPD only want crimes with blood or money, even that is questionalbe, otherwise the cop said he won't waste his time. HPD doesn't need more cops. Mayor B should shoud mind his own.

    Photos
    Honolulu Police Department - Gym inside

    Gym inside

    Honolulu Police Department - Gym

    Gym

    Honolulu Police Department - The line is ridiculous

    See all

    The line is ridiculous

    Pearl City Police Station

    Pearl City Police Station

    2.6(14 reviews)
    5.4 mi

    Got into a accident where I was sandwich n not my fault. 4…read morecars i was in the middle front. When the cops cops came ... officer Dang came with a attitude n very aggressive when I said what's up like saying howzit. He went off as a power trip. I stared at him in disbelief. I respect the cops n laws big time. My uncle is a captain in the force. I look at him in shock. Officer Jung came n took over who was awesome n helpful. I thank him big time for his support. A older cop who i couldn't get his name was very helpful n help us all out to with Fung. My best friend O'Donnell use to work there who was awesome. Dang gives a bad rep to the force. His abuse of power for a badge is not good. It's ashamed that these cops do that instead of being supportive n caring for our situations we are in. The other drivers look at him in shock for his behavior as well. Sad to say he make the police force look bad n ugly ugly. Again I respect the force big time , we don't deserve this kind of behavior from them.

    Called 911 after finding out my parked car was side swiped while I was at work…read more First encounter I was told that there was nothing that can be done due to no witnesses or surveillance footage of the event. No report was filed. Called my family, strings were pulled and the same officers came back to file a report. This is now my second encounter. Report was filed as a MVC Minor. Incorrect, it was technically a MVC Fled. Now my insurance thinks I might be at fault. Great. A few days later I find the car that hit me: paint transfer, same scratches, height, etc. Called 911 to ask to add to my report. I find out that my case has been closed and dismissed from traffic court. In a few days! I now have to appeal to reopen the case. The car that hit me had expired safety, registration, and illegal tint. No ticket was written. Three encounters in this district. All not good. Better luck next time maybe!

    Photos
    Pearl City Police Station - Getting it done. No matter what time it is.

    See all

    Getting it done. No matter what time it is.

    Honolulu Police Waikīki Beach - RIP, you are remembered.

    Honolulu Police Waikīki Beach

    2.7(19 reviews)
    7.2 miWaikiki

    If you're naturally paranoid of cops like I am, these guys will freak you the hell out!…read more No one told me about how cops in Hawaii can use their own personal vehicles. Wow, that was a surprise. Normal looking family car one minute, then the next minute the guy lights me up. What the hell? You can't tell where the dang cops are until they're all up in your business. Not cool. And no one told me how the cops in the actual marked cruisers drive around with their blue lights on. Like, all the time. I guess some police departments do this as a safety policy. But I had never heard of that before visiting Hawaii. Every time a cop got behind me with his lights on I thought I was being pulled over, so I'd immediately start looking for somewhere to hide my stash. OK, so I didn't really have any stash to hide, but having a cop with his lights on behind me reminded me of back in the day when I did. So, see officer, no disrespect intended. I'm just writing this little review so mainlanders that come after me will know the score. Mikey C says: Must be because I had a flu for Christmas And I'm not feeling up to par It increases my paranoia Like looking at my mirror and seeing a police car

    Today I had the pleasure of making first contact with the famous Honolulu Poice Department, Waikiki…read moreBeach station. Im from Los Angeles, CA. I went to station with hopes of trading work patches but unfortunately got left outside the door with an incredibly rude "No, we dont do that". Ive been to numerous departments worldwide and all of them graciously take me in as a work professional. Believe me when I say, THE HONOLULU POLICE DEPARTMENT IS SO UNWELCOMING, and RUDE. It looks they rather work on they tan then help tourists and or fellow LEO with a request. Happy to I won't be visiting that or another station in Hawaii ever again because they'll be just the same. Tourists, if you need help ask the LOCALS not the police. Thank you for nothing Honolulu Poice Department.

    Photos
    Honolulu Police Waikīki Beach - 2/2/25

    2/2/25

    Honolulu Police Waikīki Beach
    Honolulu Police Waikīki Beach

    See all

    US Customs & Border Protection - policedepartments - Updated May 2026

    Loading...
    Loading...
    Loading...