I'm giving a two because your experience is definitely going to be dependent on who you deal with. The clerk at window #6 is a recurring mention in reviews, I've noticed, and for a reason. I've gone through two divorces now because I'm obviously a great judge of character like that, and my dealings back in 2016/2017 were nothing but helpful at this courthouse, and mostly were like that still until this clerk ended up being the one I dealt with the past two times. She started noting what I needed to correct in the document, then brought up a child support document that I already knew about and didn't want to file, nor is it mandatory, because I have the Guidelines Worksheet already done, and yes, I am trying to keep child support out of the equation as much as possible because as a child of divorce myself, I know it gives parents the wrong motivations to have overnights with the kids. I just want to move on with my life, and am fine to keep supporting the kids financially myself, but apparently this clerk somehow has authority over what I file, so she tore her notes off, told me that if I wouldn't do things her way, she wouldn't help me, and handed the document back. Apparently this lady has been a menace for customers since at least 2018, so I'm guessing she has tenure or connections, or something. So Kapolei, you have an amazing courthouse with very helpful staff, but this lady is the wart on your otherwise beautiful face and reputation. Please get rid of her, or at least transfer her to a position out of customer service. She's absolutely atrocious with people. If not for her, I would have given 5 stars. read more

Legal proceedings in Kapolei, Oahu, Hawaii... Also known as Waianae District Court, the Kapolei Courthouse is located in the Ronald T. Y. Moon Judicial Complex. Thank goodness for clear signs... I found Courtroom 1A without needing to ask anyone. The bailiff was sitting outside the Courtroom. He asked for my name, but couldn't find it on the docket. Yikes. I was almost sure that I had the right day, place, and time... He wrote my name in... next to "Registered Owner of ___(license plate number)___". Whew... We went in, took a seat, and waited for the Judge to arrive. He started exactly at 9am. I liked his local accent. For example, he said, "When you're pau, don't leave right away. Wait for your paperwork." LOL! I was called forward first... I was asked to state my name. I showed my placard and received my paperwork. I was done very quickly! Thank you! read more

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Fast and convenient. No one likes going to pay a parking ticket, but when I came it was super fast, everyone was nice and I was in and out within 15 minutes. read more

Horrible Court House. Several Judge's I Had Abused There Power & Took Advantage. I Don't Know Who They Think There Are. Mind You I Was On Both Sides Of The Court House. The Court Clerk Was Giving Me Attitude Various Time's For No Reason & I Didn't Take That Lightly At All I Snapped. Another Time Two Clerk's Couldn't Even Help Fill Out Court Form's I Had No Idea Filling Out & I Had To Snap Again. Seriously People's Life's Are In The Hand Of Hand's & This Is Not A Game. read more

I came here to file some paperwork and I was super nervous because of all the negative reviews. So I prepared myself for a lousy experience but seriously, I have nothing bad to say about this place. Parking was easy- park in a spot and pay the machine. When you enter, you go thru security. Find where you gotta go and wait to be called. I can only speak for the first floor family court- but everyone I came into contact with, from the security, to the window that looks over your paperwork, to the clerk, and the payment window- they made this process sooo much much less stressful! Being at a courthouse is already not fun, but when you have workers that are friendly and helpful, it really makes it all better. I'd definitely recommend this place for all family court matters! read more

Beautiful courtyard and professional clerks to help you. Doors open exactly at 7:45 so you'll wait outside until then. Paid parking and lots of stalls to park either fronting the courthouse or Detention Center. Make sure you pay or get a stiff fine! read more

Honestly, this facility is beautiful.. but all the money spent on the architecture and design, should of been spent on the staff. The staff seem incompetent and lazy, literally pin-balling us back to window to window. And you guys are all behind the same window. "Oh she should of told you to fill this and that out." I have had a recent brain trauma injury and need to be accompanied at all times but the lady was persistent on one person at the window at a time??? People that patronize this place, are only there for one thing.. to get their lives together. But the staff here seem to make it hard!!! Honestly, I'm just going to court with messed up documents cause I'm not driving out to this place again. You people are so fkn unhelpful! read more

There is 1 younger lady(20's early 30's) here with pretty black wavy hair and glasses and an older patient amazing lady with grey hair at the front desk windows that is super kind and patient. The lady who helped me file my paperwork was also kind, Everyone else is grumpy, rude, ignorant and embarrassing. No aloha and no patience. I don't get why your all working there. If you don't like your job leave so that others can come in and do a better job at helping others. I called and asked for help in getting a date for a hearing and was told to look online. This is my first time and was told different information from 3 different people who all work at the windows. I didn't know I could look at cases online nor could I find where exactly what she said to look for. I was on the phone with her for less than 3 minutes. ( I was super nice) I said shoot I don't see it and I can't believe she acted this way. she said "im not gonna walk you through it ok this is ridiculous" ..... I was so disgusted with her behavior that I just hung up shocked. THATS LITERALLY WHAT YOUR GETTING PAID FOR!!! What if this was your tutu, mom or dad and their not familiar with online anything! I am just appalled. I work in customer service I've dealt with all kinds of people from different backgrounds in chaotic situations and although I don't deal with paperwork or court stuff I know how to treat people with compassion, empathy and kindness. Time to retire and rehire read more

This is my second time here so I figured I should write a review. The architectural design of this building is gorgeous. You can tell a lot of thought went into the design. Parking is pretty good. All metered parking for $1.00 for one hour which is a pretty good price. At the entrance like every other courthouse be prepared to take your temperature and get your belongings scanned. You will get a sticker pass to put on your chest and proceed to the right. You will have to state your name and only those involved in the case can enter the courtroom area. All others must wait outside. The bathrooms are really clean. Located to the left of the entrance and I think I seen a little store that sold snacks. I am always apprehensive about going to any courthouse, but the staff is very friendly and was very accommodating. read more

After finalizing my divorce from my ex husband, I decided to visit the family courts in kapolei. I've been in a court battle with my ex husband for nearly 8 years. I have been living in California for the duration of my separation and decided to return to close my accounts in Honolulu. The courthouse is beautiful. The grounds well maintained. I wish I could formally thank my presiding judge , Hon Dyan Medeiros. She saw through the bs from my ex. She sent quick judgement and ordered for him to pay most of my legal bills. He finally relented and signed the decree. Finally. 8 years in litigation. I also wanted to thank on this review, all staff member as my conference calls from the mainland to hawaii went through without delay. All of my documents were sent and received in such a timely manner. Thank you again judge medeiros and judge Costa. Alee y. read more

Kapolei Courthouse - Courthouses Near Me - Kapolei, Hawaii

The female judge in the traffic waianae court division on april 4 from 9am to 1030am is the worst judge. Because people like her cases get dragged on longer then it should and innocent people pay for something they shouldnt. Someone like this shouldnt have power over people and make decisions based on her mood. Its obvious she was in a bad mood and hates her job The whole time i was there she wouldnt let anyone talk, she would talk over everyone and interrupt them, and persuade taking deals. I watched her do that to everyone as i was the first one there and the last one to be called She automatically assumed i was driving even tho i was just seated in my car and told me i cant be on zoom if driving. (Actually i see people doing zoom hands free while driving all the time) and she automatically assumed i was guilty for the traffic ticket. She tried to convince me of taking the deal but why would i pay for someone elses ticket? I tried to tell her "it wasnt me and id like to show proof" but i actually didnt get to say that as she was talking over me and wouldnt let me talk. There was a lady talking to the bailiff that she was "trying to explain something but she was being rushed" which is exactly what i just said Someone should review the video or sit in her court and see if thats acceptable and replace her with a fair judge read more

If you have an option of choosing Kapolei Courthouse, I would recommend you choose here. The official name for this place is Ronald Moon Judicial Complex. It's located across from Kapolei Costco. Metered parking stalls are available right in the front. If I remember correctly, it's 25 cents per half an hour. You also need to go through security in the front entrance. So, this was my second visit here. After today's visit, someone from the courthouse came and spoke to me about what to expect and where to find help. It's always good to know that public service is available for everyone. This courthouse is fairly new so it's modern and very clean. read more

Heads up if you need to get a Driver's Abstract. Paid for parking only to find out they're only open Mon-Fri till 1:00pm. I guess typical M-F 9-5 working people will need to take off of work just to go there. How convenient. : / read more

The lady in the window 5 her name is Kim was very helpful and very accommodating . I am pleased and grateful for the excellent service I received from her. She has a positive attitude towards everyone . She's very understanding. Very consistent in helping me with all the documents in order to let things run smoothly and mostly she's very thoughtful and dedicated to her Job. read more

I see why getting Divorce is frustrating. The clerks at the Family Court could be a lot more helpful, especially when they have no line. They're so quick to brush you off instead of trying g to help. It's my first time at the courthouse and first time ever getting divorced. My anxiety levels went through the roof when the lady looked at my paperwork and said it doesn't seem like you're ready and you can't put things together at my window. If this lady doesn't love her job, maybe she should find another one. Probably just works here for the benefits! read more

Absolutely terrible customer service! I went in to turn in my divorce papers... it's my first time getting divorced because I have only been married once... and the old ladies at all the windows in the front were SUPER RUDE & DISRESPECTFUL! DID NOT help me AT ALL. DO NOT GO HERE!!! They will not help you at all! read more

Kapolei court houses all family court proceedings. You know, divorce, adoption, anything that has to do with the family. For me, this place is a bit inconvient as opposed to having it in Downtown, since I live in East Oahu. But I really do appreciate the new and modern building that they have. I'm not sure if the is a LEED certified building, but they did use some "green" measures in the design. There are some aspects of the design that could have been thought out more. Such as the information area. The lines are a bit confusing because if the information person can't help you, they redirect you to someone else, but you need to get back in line but you have to say you need to see the other person and not the information person when you get to the front. Confusing? Yes, it is. That was my ordeal. But if you are there for court, remember to check in with the bailiff. The waiting area outside the courtrooms is sufficient. It's not too comfy, but not gross. There are restricted areas for those people who need to be in a safe area, especially if it's for a TRO or something sensitive. The courtrooms themselves are so much more modern than district court in downtown or circuit court on Punchbowl. I swear, there are motion/heat detectors on the benches or the seats. Because I started to shiver and I swear, the room got a little warmer a minute later. Creepy! The judge is watching you!! But seriously, they have so cool technology in there. You need to pay for parking, unless you have a disability placard. Parking is $0.25 for a half hour and the darn meter only takes quarters. So bring your quarters. You would have thought that they put those fancy credit card taking meters out here, but they didn't. While I'm happy that most of my court proceedings are done with, this court is ok. Too bad it's so far for me to get to. I would have caught the bus, but I might have fallen asleep and missed my stop. read more

No one likes to be subpoenaed for anything. But you follow the law and you do. I was told by the person serving that this would be a quick one. I went to the courthouse, I fed the meter for an hour and went in anticipating it would be quick. I went into the room with the prosecutor for my "interview" - well by the time I came out, it was past the hour by about 7 minutes, I ran down and by the time I got to the car - there was a ticket on it sheesh!! I fed the meter took the ticket and went to the cashier. The cashier was super sweet, she listened to my situation and told me what to do. The prosecutors aid also felt bad and offered to write me a letter to vouch for my time and presence with the prosecutor. I contested it and am waiting for the verdict. The court house itself is gorgeous with a ton of seating around for people waiting. read more

*Bring quarters for parking. The meter ONLY TAKES QUARTERS. It's .25 for every half an hour. I usually come here to pay speeding tickets, or to get a driver's abstract. The ladies at the cashier window are very helpful and nice. Unlike the DMV! I did come here once for a court hearing. My court hearing was scheduled at 9am. They recommend you come early to get a seat because no one is allowed to stand. Before the judge comes out, they tell you the rules. They say that they'll call your name, and if you don't respond loudly they'll put a bench warrant on you! It goes by quickly if everyone has all the necessary documents for their case. After your case is heard if your case was dismissed and your bailiff will be returned, don't forget to go to the cashier window for your check. read more

Kapolei Courthouse - The front - Courthouses Near Me - Kapolei, Hawaii

After coming here today (for the first time and hopefully my last) I was able to effortlessly pay for a speeding ticket. On arrival, I paid 50 cents for parking to the meter because I assumed I would be there for an hour or so, and I didn't wanna leave and receive a parking ticket. But honestly I left with 45 minutes left on the meter; no joke! The security guard who checked my bag was pleasant; very empathetic, he was very easy to talk to. The line to pay for my ticket was very fast!!! Crystal helped me at the window and was urging me to write a written statement if I didn't agree with the ticket. She was sooooo helpful and understanding. She walked me step by step to help me write a written statement and answered every question I had (I had so many questions). She was so sweet and I wasn't expecting her to be so kind to me, especially since she probably sees these types of tickets daily. The staff here are very sweet and caring! I honestly wasn't expected to have a better experience here than I do at the DMV offices. But it was wayyyyyyy better than I could imagine. So thankful that paying for my speeding ticket wasn't more painful than it needed to be, actually paying for the ticket was the worst part of my visit here. read more

The urgency does not seem to important for them. I'm dealing with Josie in regards to a form I requested on the first week of January for my children. She informed me that it will take 7weeks for the form, which I totally understand. So on the 7th week she calls me and tells me that she got it and she will send it out today Tuesday. This was last week. I still didn't receive anything yet. I'm sure mail don't take that long. So I called and spoke with her supervisor Darlene and told her the situation and of course, she was careless... I told her the situation and she still tried to transfer me to Josie voicemail! I told her I wanted her to find out the status and she said okay Josie works from video and will be in tomorrow so I will transfer you to her voicemail. She told me this 3times! I told her, it's going on 8 weeks and I wanted her to find out status today! (I wasn't yelling, I was very polite) and she was just so CARELESS like she made me feel like okay well that's your problem,not mine. I'm just here to get a paycheck. I work full time and I know if I'm not going to have something on time, I would call them and let them know what's going on. Your jobs deals with people, If you don't love your job, quit! please there are many people out there looking for work. I'm sure they wouldn't make people feel the way you just did, Supervisor Darlene. Have an awesome day. Stay safe and I'll continue to pray for people like you. read more

The ladies on the first floor, hate their jobs. I came in for small claims court and was told my security it's the windows on the far right. Went to them and the woman asked if I knew what I was doing because I was in the wrong line and go to the far left. Far left window female said they don't do small claims there and I need to go to Alakea. I asked her if she had the forms, she said no and closed her window. Was customer service optional when training for this job? Y'all should quit so people who really want to work can work. read more

Workers over have no class.... Must went to A Hawaii Public school on the west side read more

It is pretty nice in here. Big court room but usually crowded for the first court hearings. Come early to get a seat because you are not allowed to stand up. Usually flows quickly if the people are here and have all required documents for the hearings. They tell you the rules before the judge comes out, so pay close attention, that way you won't be in the courtroom for a long time. read more

Kapolei Courthouse - Kapolei Court - Courthouses Near Me - Kapolei, Hawaii

I don't usually praise places like this, but today dale at the traffic infraction counter has redeemed the services and all bad experiences ive had at any courthouse with his awesome customer service and attitude Thank you read more

I am very pleased and grateful for the excellent service I received from Ann. Thank you for taking the time and having the patience to assist me. read more

I was dreading coming to the courthouse to pay a ticket that did not get put into the online system in time for me to pay it... but the whole experience was very nice! I was shocked that I had to pay for parking... so make sure you have quarters. 1 quarter for 30 minutes. There is alot of availible parking so that was good. I went through the metal detectors then followed the directory to the traffic ticket counter. The line wasnt long I went at 3 and was out of there by 330. The clerk was nice, he answered all of my questions which was why my ticket wasnt online and he didnt gove me attitude at all. I hope I never get a ticket again but if I do I would want to come here and pay it everytime. read more

I come here pretty often. Make sure u have quarters! I got a parking ticket because I was a few minutes late to my meter. Overall, very nice courthouse but the people in it are all grouchy. read more

2 days in a row the computers are DOWN. I have a job interview tomorrow and I need an abstract. So there is absolutely NO WAY for me to get one till their computers are back up and running. This system is absolutely foolish and their inability to get things running to serve the public is ridiculous. Being major hubs in Honolulu and Kapolei they need to have systematic backups and the ability to fall back on the backup for issues like this. read more

I smiled at the bailiff counter attendant and stood at the counter until she was done conversing with her colleagues so that I could ask her what courtroom I needed to be in to support my family's adoption of a member's finalizing process. She was very cold and didn't seem to eager to help anyone. If anyone needed direction as to which court room they needed to go to, she was more focused on her conversing with her coworkers and facebook than helping them. This happened on the second floor bailiff counter. She was horrible. read more

I don't know what her name is but the lady is window 7 is amazing. She was so helpful and sweet with helping me with my documents. When you go, cross your fingers to get her! read more

All I can say is ANGEL ADELE is the reason I come here for my questions to be answered. I always pray that she is at the Window and sure enough she was today!! For all your legal questions she is the BOMB.COM!! Mahalo ADELE and see you in June!!! read more