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    Social Security - Kapolei

    4.1 (87 reviews)
    Closed 8:30 am - 3:30 pm

    Social Security - Kapolei Photos

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    This is the place!
    Nadine C.

    Applying for benefits in Kapolei, Oahu, Hawaii... Compared with the Federal Building in Downtown Honolulu, this location of Social Security Administration is really great! First off, the parking is totally free! Yay! Secondly, the waiting room was spacious, had many chairs, was air-conditioned, well-lit, and had a convenient restroom! There also was a wall of informational brochures! Thank you! Best of all, the service was efficient, polite, and professional! The process was quite simple: Enter your name and Social Security Number into the kiosk; get a number; wait for your number to be called; and go to the window assigned to you. I brought documents - just in case - and they came in handy! A telephone interview was set up - I could have taken an appointment for tomorrow or next week, but I'm not available until a couple weeks from now... am looking forward to the results!

    My appt only took 4 mins LOL

    *REPLACEMENT CARD DUE TO NAME CHANGE (marriage)* This was the quickest and easiest appt of my life lol! The website has everything you need to know as far as what to bring to your appt and you're able to fill out the appropriate form ahead of time as well. Making an appt was easy too, I was able to get one for the following week from the date of booking. Both the parking lot (free parking) and inside (with plentiful seats) were quite empty but appts are highly recommended -- for reference, my appt was in the afternoon; I heard it can get really busy even before opening! I got a text within the hr of my scheduled time and ended up arriving to the office early. After checking in at the kiosk, I was in and out within FOUR minutes (see pic for proof lol)! The clerk assisting me was friendly and helpful too :)

    Waiting area

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    3 months ago

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    1 year ago

    You have to call as soon as they open. They readily helped me without delay. I hope there are better ways of doing things.

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    4 years ago

    Came here on a weekday before 12pm. They accept walk ins and you no longer need an appointment. Came in and out within 5 minutes

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    8 years ago

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    Page 1 of 3

    Ask the Community - Social Security - Kapolei

    Does the SSA Kapolei location allow walk-ins to make appointment? SSA not returning my calls.

    Yes. Make appointment on the tablet and wait for your number/name to be called.

    Does anyone know what I will need to get my name change due to marriage (besides the Wedding Cert)? Also, will I need to pre-fill an application?

    I recently changed my last name at this office in late January. You'll need your marriage certificate, birth certificate (passport is acceptable), a government issued I.D. (Drivers license or passport), and the pre-filled application.

    Can I get another social security card on line and mail to me.?

    Do I have to go too the Social Security office to get another card. or can I get one on line.?

    View All 12 Questions

    Review Highlights - Social Security - Kapolei

    I made an appointment at the Kapolei office to obtain a copy of my mom's 1099 so I could file her taxes.

    Mentioned in 3 reviews

    Read more highlights

    Kapolei Courthouse - Here's the Kapolei Courthouse

    Kapolei Courthouse

    3.2(32 reviews)
    0.6 mi

    I'm giving a two because your experience is definitely going to be dependent on who you deal with…read more The clerk at window #6 is a recurring mention in reviews, I've noticed, and for a reason. I've gone through two divorces now because I'm obviously a great judge of character like that, and my dealings back in 2016/2017 were nothing but helpful at this courthouse, and mostly were like that still until this clerk ended up being the one I dealt with the past two times. She started noting what I needed to correct in the document, then brought up a child support document that I already knew about and didn't want to file, nor is it mandatory, because I have the Guidelines Worksheet already done, and yes, I am trying to keep child support out of the equation as much as possible because as a child of divorce myself, I know it gives parents the wrong motivations to have overnights with the kids. I just want to move on with my life, and am fine to keep supporting the kids financially myself, but apparently this clerk somehow has authority over what I file, so she tore her notes off, told me that if I wouldn't do things her way, she wouldn't help me, and handed the document back. Apparently this lady has been a menace for customers since at least 2018, so I'm guessing she has tenure or connections, or something. So Kapolei, you have an amazing courthouse with very helpful staff, but this lady is the wart on your otherwise beautiful face and reputation. Please get rid of her, or at least transfer her to a position out of customer service. She's absolutely atrocious with people. If not for her, I would have given 5 stars.

    Legal proceedings in Kapolei, Oahu, Hawaii…read more.. Also known as Waianae District Court, the Kapolei Courthouse is located in the Ronald T. Y. Moon Judicial Complex. Thank goodness for clear signs... I found Courtroom 1A without needing to ask anyone. The bailiff was sitting outside the Courtroom. He asked for my name, but couldn't find it on the docket. Yikes. I was almost sure that I had the right day, place, and time... He wrote my name in... next to "Registered Owner of ___(license plate number)___". Whew... We went in, took a seat, and waited for the Judge to arrive. He started exactly at 9am. I liked his local accent. For example, he said, "When you're pau, don't leave right away. Wait for your paperwork." LOL! I was called forward first... I was asked to state my name. I showed my placard and received my paperwork. I was done very quickly! Thank you!

    Photos
    Kapolei Courthouse - Entrance to Courtroom 1A

    Entrance to Courtroom 1A

    Kapolei Courthouse - Judge Moon

    Judge Moon

    Kapolei Courthouse - There are 2 buildings on this campus

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    There are 2 buildings on this campus

    Department of Environmental Services

    Department of Environmental Services

    1.0(2 reviews)
    0.3 mi

    Person In Charge, I…read morehad a scheduled appointment for the morning of 10Aug2022. I set my items out at 05:00 AM. I received an email at 0938 stating that my appointment was completed and that my items were picked up, which they were not and the items were still sitting where I left them. I called the office at 10:05 to ask if my items were still getting collected today, I was told I would receive a call back. I started to call the office back at 11:30 every 15-20mins until someone answered at 12:41, which was the same person I spoke to earlier. I ask if my items were still getting she stated yes and that she is waiting for to speak with a supervisor. Informed her that I pulled the items inside due to me leaving the house and it's close to 1pm and the offices are due to close at 2pm, she informed me if I want my items picked up today that I needed to pull them back out. I told okay I'll make a u-turn and go back to my home and pull out the items. It is now 2:36pm and items are still left where I put them and still haven't received a call. The website states that the collectors take pictures of proof that the items collected, but I don't understand how I got a email stating they were and they are still sitting in the same spot. I am requesting for a phone call back on when my items can be collected without waiting until a Sept 2022 appointment. Thanks, Durell

    This review is about the trash service trucks and personnel. Yesterday I almost got ran over but a…read moretrash truck in a crosswalk. Driving on the H1 I got stuck behind a trash truck that was really juicy and stinky, my whole car got covered in brown sticky fluid leaking out the back of the truck. Then this morning I got woke up by a loud engine, banging, laughing and shouting. When I looked out the window to see what all the fuss was about I saw (you guessed it) a trash truck. There were also two trash "men" playing in the garbage and throwing it at each other. when they were done with their little game, they jumped on the back of the truck (as if it were still the 1950's) and rode off down the street laughing like maniacs. Extraordinary.

    Daniel Akaka Department of Veterans Affairs - Dental service team

    Daniel Akaka Department of Veterans Affairs

    5.0(5 reviews)
    0.8 mi

    Staff and volunteers were very njce and helpful! Such a convenient location with great services!…read moreNice and very clean. Big waiting areas throughout facility. Bathrooms for men, women, and family on both side of facility, they provide feminine hygiene product in all stalls, baby changer has bag hooks next to changer. I think the only thing is the faucets they way the water spout is sprays too much haha but not a huge problem if u don't mind getting a little sprayed on. There is a lactation pod. I got to visit their mini bakery/food area called the brew. Ordered a blueberry scone and an iced caramel macchiato

    So brand new. This…read moreis my first time coming here since the VA closed down the Queen's West clinic. They are located behind Costco and the building is so brand new, the roads are still being built and they continue to build housing units around the VA. Think of it like the rail system we have, we'll just put a ton of money around this building but unlike the rail this is place is complete and on time. What too soon? First plenty of parking. If you have an electric vehicle, there's a lot of power stations. Need a handicap spot, there's plenty of stalls. Need a drop off point, there's pretty large drop off area. The VA building is laid out pretty nicely. One floor covers everything. In the front, is security. Behind them is the specialty clinic check in for labs, X-rays, etc. I got the first two done in less than 15 mins. I know it sounds like a record time. :) To the left of the security guards, are the primary check ins. There is no kiosk check in like Spark Matsunaga VA Center. Here it's all personal one on one. The waiting rooms are all open space with huge windows. Only thing missing was TV sets which is probably a good thing because you have to listen for your name in these huge waiting rooms. The exam rooms are exam rooms nothing special but the nurse and doctor did listen and I was happy that. Overall five stars. The VA gets a lot of things wrong but they got this place right. Now excuse me, Costco is around the corner need to buy stuff I really don't need :p M

    Photos
    Daniel Akaka Department of Veterans Affairs - Dental team

    Dental team

    Daniel Akaka Department of Veterans Affairs - West side of building

    West side of building

    Daniel Akaka Department of Veterans Affairs

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    Social Security - Kapolei - publicservicesgovt - Updated May 2026

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