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    AT&T Store

    3.5 (65 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    My wait time wasn't very long and when I was called, I was helped by Marmi, who is phenomenal!

    Mentioned in 6 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,348 times last month within 15 miles of this business.

    Verify this business

    Hawaiian Telcom - Enter thru Fort Barrette Road for there's no entrance from Kama'aha Ave.

    Hawaiian Telcom

    2.1(45 reviews)
    0.6 mi

    I had a tech man come to get the new upgrade and it was not done correctly. Then I went thru 3…read morephone calls from the Philippines to no avail. I finally called for another tech appt. I struck gold his name was Brax and he was polite, on time, and had a great sense of humor. The best part was that he had my TV up and working correctly within 10 minutes which 3 phone calls and a tech visit earlier could not help at all. Kudos to this young name and you don't want to lose him! MAHALO PLENTY TO BRAX!

    We were having issues with one of the cable boxes in our home. We tried trouble shooting the issue…read morebut nothing helped. We called and tlan employee told us that we needed to take our box to a location. We were happy to hear that there was a location near to us. The employee that we spoke to on the phone made our transaction smooth and getting the new box was quick and also easy to find. I followed the directions given as well as followed a map and it was very easy to find. It is on the corner of Kamaaha Ave and Fort Barrette Road. You need to drive a little slow or you could miss the driveway but not hard to find at all. It is a single stand alone one story building surrounded by a fence with a green roof. When you arrive, you need to get buzzed in. The employee who helped me inside was quick and to the point. He was helpful and it was also an easy transaction. Glad that this location was close by and that I didnt need to drive all the way to town.

    Photos
    Hawaiian Telcom - Entrance

    Entrance

    Hawaiian Telcom
    Hawaiian Telcom

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    Spectrum - Storefront

    Spectrum

    2.6(90 reviews)
    1.1 mi

    So I canceled my Spectrum service about a week before visiting the Kapolei store…read more I stopped in to return my equipment and ask why I was still charged for internet after my account had already been terminated. That is when I learned Spectrum does not prorate service, something I was not aware of until I asked in person. What stood out most was the in-store customer service. The representative I spoke with came across as dismissive and uninterested in helping. There was no acknowledgment of the frustration, no real explanation beyond the bare minimum, and no effort to leave the interaction on a positive note or retain a longtime customer. What made this more surprising was how different the experience was compared to my earlier call with Spectrum's mainland customer support when I first canceled. The representative on the phone did everything she could to try to retain me, thanked me for my long history with the company, and genuinely made me feel valued. It was professional, empathetic, and customer-focused. It was mind blowing that a mainland representative showed me more aloha than the local rep i interacted with. The contrast between those two interactions was striking. When someone is closing their account, that moment matters. It is an opportunity to show professionalism and keep the door open for the future. Unfortunately, my in-store experience in Kapolei did the opposite and left a lasting negative impression and insured that i wont be coming back.

    Service! It was a very long wait time. I wish that could see that customers time is also valuable…read moreand we don't get paid for waiting!

    Photos
    Spectrum - Clean and tidy

    Clean and tidy

    Spectrum
    Spectrum - Very spacious

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    Very spacious

    AT&T Store - mobilephones - Updated May 2026

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