Cancel

    Open app

    Search

    Verizon

    3.0 (90 reviews)
    Open 10:00 am - 8:00 pm

    Verizon Photos

    You might also consider

    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Go to a regular Verizon retail store. They will hard sell you over priced low quality stuff you don't need.

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 3
    Thanks 2
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Caitlin S.
    189
    88
    50

    1 year ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    1 year ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    9 months ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of KIANI K.
    383
    22
    15

    2 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    11 months ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Jessica G.
    137
    220
    580

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Returned my phone for upgrade and Michael was really a great customer service rep. Friendly and efficient. Mahalo!

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J N.
    0
    67
    3

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Kim T.
    149
    134
    761

    3 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Just one employee of during peak business hours? T-Mobile had 6 when I was over there. Just had a quick question, but no use, just left.

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    I had excellent service at the Millilani store. Justin, the guy that helped me was very helpful and efficient.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 0

    4 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Help Desk

    Help Desk

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    Excellent, professional, trustworthy, see Jordan Perry.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Mobile Phones 1,424 times last month within 15 miles of this business.

    Verify this business

    T-Mobile Experience Store

    T-Mobile Experience Store

    3.1(96 reviews)
    0.8 mi
    $$
    Virtual estimates
    Shipping

    I have been a loyal T-Mobile customer since I was 13 years old. That would mean I've been a…read morecustomer for literally a quarter of a century. I love being able to purchase T-Mobile products with my account without any interest. I'm also grandfathered into a family plan which makes it very affordable for a lot of of us to have phone lines. There was a point in time where I was very careless about my phone and I would drop it. Due to a program i signed up for with my phone, I was able to get free screen protector changes anytime. Recently, I came here looking for those glasses where you just tap and boom, you're recording! And OMG the Meta Ray-Ban glasses are EVERYTHING. The ordering process was so easy, and now I'm literally obsessed. They're perfect for vlogging and capturing exactly what I see through my own eyes. The picture quality is so good. And can we talk about T-Mobile Tuesdays real quick? Because I swear, being a loyal customer pays off. T-Mobile Tuesdays is an app you can download for being a loyal customer and it always comes through! I just scored a FREE year of DashPass. A whole year!! I love it here.

    I've been to the T-Mobile store in Mililani more than five times, and the service is always…read moreincredible. Every single employee I've interacted with has been friendly, helpful, and genuinely willing to go the extra mile. They'll take as much time as you need to answer questions or resolve an issue. Most recently, I came in to ask about T-Mobile Home Wi-Fi. Although my address wasn't technically on the approved list, Sarah found a way to make it work for me. She was kind, patient (even with my toddler!), and got me the best deal possible. I really appreciated her effort and honesty. Also, happened to come in on a day they were giving away free swag for existing customers and got a free bbq grill spatula. Crazy awesome service today! I'm a happy customer!

    Photos
    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

    See all

    Verizon

    Verizon

    3.0(23 reviews)
    1.1 mi
    Available by appointment
    Shipping

    I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

    Buyer beware we were offered new phones with the trade of our old ones. They continue to try to…read morecharge us for the phones every 3 months.They say the problem is fixed and then charge us again. Never Will do business with them again.

    Photos
    Verizon
    Verizon
    Verizon

    See all

    Spectrum - We are next...finally

    Spectrum

    2.0(97 reviews)
    0.1 mi

    Went to pearl city one and they take so long I ended up leaving.. cause they had 3 associates and 2…read morehelping customers and the other one is staring at me at the computer n then headed up to mililani and same thing! All im here for remote

    If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

    Photos
    Spectrum
    Spectrum - Waiting list. Typical weekday afternoon 3:00 PM.

    Waiting list. Typical weekday afternoon 3:00 PM.

    Spectrum - Associate at computer not helping a full lobby of people.  Been standing there over an hour.

    See all

    Associate at computer not helping a full lobby of people. Been standing there over an hour.

    808 Cases - iPhone 6plus cases

    808 Cases

    3.6(28 reviews)
    6.2 mi
    $$

    I've noticed this place when I pick up Starbucks in uptown at pearlridge…read more It's a kiosk with many cell phone cases. I needed a case for iPhone 4s for my little one. The young person with short hair who helped me. I was so impressed because she brought out one of those black velvet tray like I was trying out a million dollar jewelry. She carefully put on the case on iPhone and showed it to us. I also bought a screen protector which they have many varieties and samples so you can see. She also put it on right there under her bright lamp and saw her using a small blower to get all the lint out. I'm pretty particular about the screen protector because people do a half bottom job usually so I end up redoing it at home. But darling she did a fine job. I also got 20% off and she also said I can get 20% off if I bring the receipt back for another cause. This place is the place get your cell phone cases folks!

    Location: Macy's side pearlridge. Right by the food court and center stage…read more Cases: the load of cases! So many options! I was looking for a card case for my debit card and ID and they had numerous options. Staff: I was helped by Jeanne and she provided superior customer service. I let her know I wanted to look at a specific black card case she let me feel it and also let me know that they were running a special for buy one get one 20% off. So I purchased a glass screen protector and she also stated she'd put it on for me! Talk about amazing customer service! It's such a hassle to put on screen protectors but she took her time and did an awesome job!! I'm not one to visit kiosks in the mall, I've always ordered cases online thru Amazon but I'll definitely be back for more superb service! Thank you Jeanne!!!

    Photos
    808 Cases - 09/12/17 pearlridge Macy's side near food court

    09/12/17 pearlridge Macy's side near food court

    808 Cases - IPhone  6 cases

    IPhone 6 cases

    808 Cases - Please make sure your employees help out a customer. Instead of just being on her phone.

    See all

    Please make sure your employees help out a customer. Instead of just being on her phone.

    Verizon - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...