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    Verizon

    3.0 (23 reviews)
    Open 9:00 am - 7:00 pm

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    5 years ago

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    7 years ago

    Service is terrible, I return a new phone and paid a full amount but only got partial.... just a waste of money and time.....

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    Ask the Community - Verizon

    Review Highlights - Verizon

    I came in and Jeff (maybe Geoff) helped me with getting it set in a matter of minutes.

    Mentioned in 2 reviews

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.1(96 reviews)
    1.1 mi
    $$
    Virtual estimates
    Shipping

    I have been a loyal T-Mobile customer since I was 13 years old. That would mean I've been a…read morecustomer for literally a quarter of a century. I love being able to purchase T-Mobile products with my account without any interest. I'm also grandfathered into a family plan which makes it very affordable for a lot of of us to have phone lines. There was a point in time where I was very careless about my phone and I would drop it. Due to a program i signed up for with my phone, I was able to get free screen protector changes anytime. Recently, I came here looking for those glasses where you just tap and boom, you're recording! And OMG the Meta Ray-Ban glasses are EVERYTHING. The ordering process was so easy, and now I'm literally obsessed. They're perfect for vlogging and capturing exactly what I see through my own eyes. The picture quality is so good. And can we talk about T-Mobile Tuesdays real quick? Because I swear, being a loyal customer pays off. T-Mobile Tuesdays is an app you can download for being a loyal customer and it always comes through! I just scored a FREE year of DashPass. A whole year!! I love it here.

    I've been to the T-Mobile store in Mililani more than five times, and the service is always…read moreincredible. Every single employee I've interacted with has been friendly, helpful, and genuinely willing to go the extra mile. They'll take as much time as you need to answer questions or resolve an issue. Most recently, I came in to ask about T-Mobile Home Wi-Fi. Although my address wasn't technically on the approved list, Sarah found a way to make it work for me. She was kind, patient (even with my toddler!), and got me the best deal possible. I really appreciated her effort and honesty. Also, happened to come in on a day they were giving away free swag for existing customers and got a free bbq grill spatula. Crazy awesome service today! I'm a happy customer!

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    T-Mobile Experience Store
    T-Mobile Experience Store
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    Spectrum - We are next...finally

    Spectrum

    2.0(97 reviews)
    1.0 mi

    Went to pearl city one and they take so long I ended up leaving.. cause they had 3 associates and 2…read morehelping customers and the other one is staring at me at the computer n then headed up to mililani and same thing! All im here for remote

    If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

    Photos
    Spectrum
    Spectrum - Waiting list. Typical weekday afternoon 3:00 PM.

    Waiting list. Typical weekday afternoon 3:00 PM.

    Spectrum - Associate at computer not helping a full lobby of people.  Been standing there over an hour.

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    Associate at computer not helping a full lobby of people. Been standing there over an hour.

    808 Cases - iPhone 6plus cases

    808 Cases

    3.6(28 reviews)
    6.9 mi
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    I've noticed this place when I pick up Starbucks in uptown at pearlridge…read more It's a kiosk with many cell phone cases. I needed a case for iPhone 4s for my little one. The young person with short hair who helped me. I was so impressed because she brought out one of those black velvet tray like I was trying out a million dollar jewelry. She carefully put on the case on iPhone and showed it to us. I also bought a screen protector which they have many varieties and samples so you can see. She also put it on right there under her bright lamp and saw her using a small blower to get all the lint out. I'm pretty particular about the screen protector because people do a half bottom job usually so I end up redoing it at home. But darling she did a fine job. I also got 20% off and she also said I can get 20% off if I bring the receipt back for another cause. This place is the place get your cell phone cases folks!

    Location: Macy's side pearlridge. Right by the food court and center stage…read more Cases: the load of cases! So many options! I was looking for a card case for my debit card and ID and they had numerous options. Staff: I was helped by Jeanne and she provided superior customer service. I let her know I wanted to look at a specific black card case she let me feel it and also let me know that they were running a special for buy one get one 20% off. So I purchased a glass screen protector and she also stated she'd put it on for me! Talk about amazing customer service! It's such a hassle to put on screen protectors but she took her time and did an awesome job!! I'm not one to visit kiosks in the mall, I've always ordered cases online thru Amazon but I'll definitely be back for more superb service! Thank you Jeanne!!!

    Photos
    808 Cases - 09/12/17 pearlridge Macy's side near food court

    09/12/17 pearlridge Macy's side near food court

    808 Cases - IPhone  6 cases

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    808 Cases - Please make sure your employees help out a customer. Instead of just being on her phone.

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    Please make sure your employees help out a customer. Instead of just being on her phone.

    Verizon - mobilephones - Updated May 2026

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