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    AT&T Store

    2.9 (98 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

    Services - AT&T Store

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    3 months ago

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    2 years ago

    Helpful 8
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    4 months ago

    Awesome customer service. The staff were friendly and very knowledgeable. They also took their time to be detailed about my options.

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    2 months ago

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    10 months ago

    Helpful 2
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    5 months ago

    Helpful 2
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    Photo of X C.
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    1 year ago

    Sheila & Roberto(The Manager), WE APPRECIATE YOU BIG TIME. My wife and I had a great time getting our n phones upgraded! See you again!

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    Manager

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    Photo of Lily A.
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    4 years ago

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    Manager

    Thank you so much Lily!!! We appreciate the feedback so much!

    Helpful 3
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    4 years ago

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    Helpful 2
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    8 years ago

    Helpful 8
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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    Helpful 1
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    5 years ago

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    Manager

    Aloha Matt! Mahalo for your feedback!

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    7 years ago

    Helpful 8
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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    Photo of Lisa L.
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    4 years ago

    Sheila at the Mililani Town Center Store was so helpful and friendly helping me pick out an Apple Watch for a Father's Day gift.

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    Photo of Malie S.
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    3 years ago

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    8 years ago

    Helpful 5
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    10 years ago

    Helpful 3
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    6 years ago

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    16 years ago

    Helpful 3
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    5 years ago

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    10 years ago

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    12 years ago

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    Photo of Leonard C.
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    5 years ago

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    Manager

    Mahalo Leonard C.

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    8 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (96 reviews)

    $$

    I have been a loyal T-Mobile customer since I was 13 years old. That would mean I've been a…read morecustomer for literally a quarter of a century. I love being able to purchase T-Mobile products with my account without any interest. I'm also grandfathered into a family plan which makes it very affordable for a lot of of us to have phone lines. There was a point in time where I was very careless about my phone and I would drop it. Due to a program i signed up for with my phone, I was able to get free screen protector changes anytime. Recently, I came here looking for those glasses where you just tap and boom, you're recording! And OMG the Meta Ray-Ban glasses are EVERYTHING. The ordering process was so easy, and now I'm literally obsessed. They're perfect for vlogging and capturing exactly what I see through my own eyes. The picture quality is so good. And can we talk about T-Mobile Tuesdays real quick? Because I swear, being a loyal customer pays off. T-Mobile Tuesdays is an app you can download for being a loyal customer and it always comes through! I just scored a FREE year of DashPass. A whole year!! I love it here.

    I've been to the T-Mobile store in Mililani more than five times, and the service is always…read moreincredible. Every single employee I've interacted with has been friendly, helpful, and genuinely willing to go the extra mile. They'll take as much time as you need to answer questions or resolve an issue. Most recently, I came in to ask about T-Mobile Home Wi-Fi. Although my address wasn't technically on the approved list, Sarah found a way to make it work for me. She was kind, patient (even with my toddler!), and got me the best deal possible. I really appreciated her effort and honesty. Also, happened to come in on a day they were giving away free swag for existing customers and got a free bbq grill spatula. Crazy awesome service today! I'm a happy customer!

    Verizon

    Verizon

    (23 reviews)

    I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

    Buyer beware we were offered new phones with the trade of our old ones. They continue to try to…read morecharge us for the phones every 3 months.They say the problem is fixed and then charge us again. Never Will do business with them again.

    Spectrum - We are next...finally

    Spectrum

    (98 reviews)

    Went to pearl city one and they take so long I ended up leaving.. cause they had 3 associates and 2…read morehelping customers and the other one is staring at me at the computer n then headed up to mililani and same thing! All im here for remote

    If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

    AT&T Store - mobilephones - Updated May 2026

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