Free gift in Waipahu, O'ahu, Hawaii... I told my GPS to find T-Mobile in Waipahu, and it brought me to Kunia... haha! It's in that weird shopping center with different levels. It's confusing for me. I parked right in front of the shop and entered the cool, air-conditioned, clean environment. Joemar was the helpful staff who got me my rechargeable flashlight. He said that no cords are needed... This is a practical and useful gift! Thank you so much! #tmobiletuesdays #getThanked read more

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See MJ! She was very personable and patient. It was near closing, but she treated us as if we were her first customers of the day! The great customer service we consistently receive from TMobile in Kunia is why we continue to patronize that particular store, and also why we have never switched carriers. read more

Just finishing an upgrade for my son today and this Kunia location staff are so welcoming, pleasant, and helpful. Kalani, the store manager, checked us in right away and attended to our needs right away. A trainee, Tony, helped my son do his transaction and was helpful for him to know what he is doing in order to make his upgrade purchase up to his needs and wants. Tony was polite and cheerful. Another worker quickly came to my aid when I had a question for my app. Everyone in this location store was super! My whole experience was so good! Way to go in giving great and excellent customer service! read more

So I went in to transition from Sprint to T-Mobile, everyone there was super friendly and seemed to enjoy working there. What I thought would be a simple transition process lasted about a week. This was not the fault of the employees at the store, but what I gathered was a systems problem. I had to go back to the store several times before finally being able to transition. Long story short, after 4 visits I was a full fledged T-Mobile customer. If you have a business, they have some deals for the entrepreneur. They also have a First Responders plan. Anyways, I walked out with a new plan and a tablet and still paying less than what I was paying Sprint. Good Riddance Sprint. Shout outs: - Joemar who took the brunt of my frustration, but tried so hard to make things work for me (again it was of no fault of his) He even stayed past the time he was supposed to end his shift hoping that we could finally end the torture. Apologies to his GF who was expecting him to finish work on time. - Glad was so there to help me, she was always smiling which was hard for me to get angry. - Bruddah Matth who also helped out however he could. He too stayed over his shift to help me. We talked about weightlifting. Oh and he has a cool Deadpool Phone Cover too (Bonus points) So when I finally became a T-Mobile customer, it was bittersweet because I wouldn't be seeing the Kunia T-Mobile Crew as often. However, I think they were relieved that I won't be walking into their store anytime soon. Excellent Customer Service!!! Keep up the good work gang!!! read more

I love coming here to see Leka. He is always on point with his service and knows what he's talking about (unlike katrina at the pearl city tmobile). He always helps me & I'm in and out within 30mins which i love cause i got kids hanging off my hip. read more

Wife and I went there to switch from sprint to T-Mobile and look at their plans. Vianney helped us and he was very straight forward without trying to sell us anything. He helped us getting the first responder plan with 4 lines and showed us the break down of what we were paying previously and how much we would be paying with the different options. I was impressed with his customer service and his professionalism. We did catch them at the right time though cause it did get a little busy afterwards. It wasn't like sprint at pearl kai before - it felt like a car salesmanship and left with a big ass bill- hidden. T-Mobile experience was splendid and my wife loved it - she's a hard one to please - good job T-Mobile and good job To Vianney !! read more

They failed me TWICE. Both times they told me that I couldn't do something in their store but I had no problem doing it online. Save your time and just do things online. read more

Updating this post where I stated that Samsung/T-Mobile gave me the wrong headset with my new S20 phone. After I pissed and moaned about it and got upset with the store manager, I found it on the phone next to the one I mistakenly thought came with the phone. Very sorry to Erin. Stupid of me. This store remains a great store and the folks there are terrific. Sorry I got upset today after making an error. The service was great when I bought my Samsung S20 5G phone. It is a bummer that Samsung does not support the 1.5 headset anymore, but the sound is great. read more

my husband and I went to that store just now. 1. An employee named Glad, 5 feet ish, long straight black hair, glasses, stopped us from going in. RUDELY harassing us with masks while chatting on the phone. I am 4 month pregnant and have a medical condition which I cannot wear a mask. I kindly told her, but she rudely replied" we then cannot help you. you must wear a mask." I said " are you going to be liable for my health?" she says no, and rudely continued with it's a mandate. (we all know illegal- Mandate is not a law) 2. Next, her colleague who has tattoos on her neck, long straight black hair, small eyes, came out started gang-banging on us the customers. Note: the moment we approached to the store, she, the employee named Glad, already had attitude toward to us, specifically targeting us, the mask was an excuse. 3. mask or no mask: WHAT HAPPENED TO CUSTOMER SERVICE? WHO SAID IT'S OK FOR HER COLLEAGUE TO JUMP INTO SOMETHING THAT HAS NOTHING TO DO WITH HER, AND GANG-BANG ON CUSTOMERS? 4. After all, as we were leaving, Glad, the employee, saw no on was watching: Gave us Dirty, Evil Smile... and when she saw me raising my camera, she stopped right way and went inside. Her name on the Tag is: Glad, she is about 5 ish, long straight black hair, metal framed oval shaped glasses, heavy eye make up. Her colleague who jumped in to Gang bang us: tattoos on neck, 5'5 or taller, long straight black hair, small eyes, no make up. this entire incident to begin: was solely based on tmobile Employees' discrimination specifically towards to us. As I stated: before we even approached the door of that tmobile store, That Employee named Glad was already giving us dirty looks (like she knew us) as she was chatting on the phone. As we were leaving, the employee was cheering for her " victory" with 5,6 people who were standing 4,5 feet away from the tmobile store. I can't help to think that the employee were being racist against us as my husband is a caucasian, and I am chinese. because: when my husband was trying to be nice and offered her: " alright we will just stay outside, you can have someone to help." (that's tmobile's corporate policy). The employee named Glad: " no we cannot help you." The best yet she got loud with me first while discriminating and disrespecting me, the customer. then she turns around and yells at me and my husband: "you can't yell at me!" This entire time, my husband never said a word to her but was trying to be nice. Also: In this event: The employees representing Tmobile, has violated the constitution of my human rights, consumer rights, the constitution is the supreme law of the land; has violated medical laws as far as HIPPA, ADA. That's discrimination on top of the other discrimination mentioned above. We have been a customer with Tmobile for decades. Well, NO MORE. P.s. the reason we had to go thru hostilities to go to the store: was because: Tmobile's app is not working, 611 is not working,y voicemail function is not working, we have not been able to pay bill online. read more

Lauryn was extremely helpful. I was corresponding with T-Mobile via email and couldn't get the issue I had with T-Mobile resolved. I decided to walk into (Kunia)T-Mobile for personal help to address my issue. The assistant manager Lauryn greeted me, listened patiently to my concerns, called the appropriate dept of T-Mobile and stayed on the phone with them until my problem was resolved. Lauryn displayed excellent customer service and care and I'm pleasantly impressed with her good work ethic. read more

I went in for an upgrade and got excellent service from Aubryn. My new phone took a long time to transfer some of my info and Aubryn did everything she could to make sure it got done. She did it all with an excellent and friendly attitude! Also, today I went back and Ella was also very helpful. Excellent service at this location! read more

I went in to upgrade my phone on a Friday, and as expected there was a line of people waiting to be helped. I had time, no problem. What I really appreciated was their manager taking the time to address those who were waiting as he provided updates and answered any questions. The 5 stars are for the customer service I received and witnessed that day. My rep was Ella, but also working that day were Vianney (spelling?), their manager Scott, and another woman whose name I didn't get because she was facing the opposite direction, and I forgot to glance at her name tag. Anyway, they were all helpful and friendly, gave great advice, and were patient with all of my questions. I was in-store for over an hour (I asked them to help me transfer everythinggggggggg from my phone which is A LOT), so I saw how the team working that day built rapport with their customers. It was actually kinda nice! As I waited I pretty much "talked story" with everyone. Good experience overall! My family and I have had T-mobile for decades, so that should speak for itself :) read more

If your in the military you get like 50 percent off your bill. Omg, the bill is even more cheap!! Thanks to my mom & dad lol. I can't believe how cheap me & my sons phone is.. who wants to pay over two hundred on phones? Not me that's for sure!! I pay under 90 bucks for two lines Now I'm debating for get my 9 year old a phone, but who gets their kids a phone at 9, LOL, trying for find a reason why he should have a phone. Can't find it yet but when he comes that age for get one. I know my plan will B still cheap thanks to T-Mobile Ps. We got free netflix too, Save me even more...So now I don't need to pay for the year at my fort. (Amazing) read more

Tom the absolutely best customer service from T-Mobile or the Apple store. If you are an elderly senior or technically deficient, he is the one who will help, guide and fix your phone issues. I'd go even further to say call and make an appointment for him specifically otherwise it's the luck of the draw. He spent time with us answering all our questions fixing the multitude of problems since we first got our iPhones. Now we know exactly where to go if we have a problem and who to ask for. An appointment is required and you'll have to wait outside but it will be worth it. Mahalo Tom and the best customer service in decades! read more

Maui T-Mobile in the Ka'a humanu Mall: Best people, store managers, Ryan Carolan and Shanti, best service, affordable plans. This week they turned me on to a Unlimited 55 plan that will save me $7 a month. 10 Stars! Captain B. Sayles / Aloha Singing Telegrams.com read more

I have been with AT&T since the beginning of time for me. I seen a lot of the T Mobile commercial so I figure I'll go and check it out. My normal bill with AT&T is $888 monthly so quite frankly I was getting kind of frustrated on paying a high phone bill even though I love the service. I have 4 smart phones, 2 tablets and 2 smart watches. I went into tmobile and Melvin assisted me. He advise me and my husband on the savings that we could get with tmobile and that they pay out our financing with AT&T. Once I caught wind of the savings I immediately switched Melvin took care of us from the beginning to the end. So here is the profit if you're thinking of switching. 1. Determine your needs and come to a solution. 2. Have your account number and all your phone numbers that you're wanting to port ready for the representative. 3. Select a device you will have to turn in your current smartphone and get a tmobile phone. 4. Once you get your final bill you can either upload it on T Mobile's website or you can go in and ask the representative for assistance and wallah. I was very hesitant on switching to T Mobile. I didn't know I still had the back coverage like AT&T does. After watching a few videos on YouTube of t-mobile CEO John. He convinced me hands down that T Mobile is better than ever and is a company that will surpass its competitors. To this day I have no regrets on switching to T Mobile in fact I do receive better coverage than AT&T. And I'm enjoying a bill that is under $300 for the same type of service I had with AT&T. I highly suggest you go in and see Melvin if he's not available alyssa is amazing. read more

T-Mobile - Samsung Galaxy S6 edge plus 64gb gold. Love love love this phone. Way better than my iPhone 6 plus. - Mobile Phones Near Me - Waipahu, Hawaii

We are totally impressed by the terrific customer services provided by the work staff at T Mobile Store in Kunia. Since we purchased our iPhone on April 6, 2021 from that store, we are totally glad and pleased that we chose this location. Finn, Gladys, and Ashley really helped us by answering all of the questions we had. They provided terrific in-service explanations on how to do certain transactions which initially appeared to be complicated and confusing. What made us feel really comfortable is that they all offered us to call or visit their store should we need their assistance. We felt really great and relieved after meeting with all of them. The knowledge they all have on the features and benefits of iPhone are incredible. We had learned a lot from the assistance provided by them. They all gave us more knowledge about the iPhone along with great peace of mind. They were so patient as they would check on us until we totally understood their explanations. When we were unclear about certain features, they all thoroughly explained and made sure that they were understood along with answering all of our questions. We are extremely satisfied that we had purchased our iPhone from T-Mobile Kunia location in the Waipahu area. It is a totally great feeling with our high level of confidence with the staff there and are very glad to be on the T-Mobile team. Finn, Gladys, and Ashley went above and beyond our expectations. Please keep up the outstanding work. The staff there is also very friendly and welcoming. They consistently checked with us if we had any questions before leaving the store. We will be very glad and enthused to refer our interested contacts to T-Mobile. Very Happy Customers, Henry and Jenny read more

The team at this location is awesome! I'm a sprint user so they were still learning the systems because of the recent merge into T-Mobile. They were very patient with me and made sure I was in good hands. I loved that they are taking the pandemic seriously. They ensure there aren't more customers than needed in the store, and they clean the stations right after the customer leaves. The manager of this location is amazing and so is her team! read more

Ella was very personable and let us know all our options we had. I really appreciated how she interacted with my son being he just turned 18 and so new to this. She was able to give him a plan/goal to work towards so he can get the phone he really wants and save money at the same time. read more

The Girls at T-Mobile Kunia were AWESOME!!! Great Customer Service EVER!!! Being that I came from T-Mobile Commons in Kapolei I was Most Impressed with Kunia. They called Ewa Beach store and found out that they had the phone that I was looking for and reserved it for me. I was kind of bummed that the Commons T-Mobile store didn't do this for me initially. But, anyways, when I got to Ewa Beach store, Joe, helped me and HE was Superb!!! He got my New phone setup Nicely!!! Hats Off to both Kunia & Ewa Beach For Outstanding Service . read more

I had issues with my phone that was overheating, shutting off. JAY was super nice, helpful & looked up my account, gave me my options & ordered a new phone under my insurance . MAHALO Jay for your excellent customer service!! read more

Roisha hooked me up with a new line of service. Shes absolutely AMAZEBALLS! Got me an affordable plan with unlimited everything, a new iPhone and a case all around $90.something. Shes quick, personable & uber knowledgeable. I love love looooove it! The other store reps are also very friendly and highly knowledgeable. So if you're ever in search of a new phone check them out! read more

Came here looking to purchase a Mobile Hotspot. Was greeted right away by Rob and was asked how they could help me, told him what I was looking for and he put me with the next available sales person. Carrie got my info and went to check if they had it in stock. It wasn't in stock but would be in the next day. She also answered all my questions about cell phone plans as I am not a regular T-mobile customer. When my current contract is up I'll be seriously considering switching, just because of the excellent customer service! Not saying my current carrier isn't good but here is sooo much better! Plan wise I think my current carrier has a better deal but that's how much I value good customer service. The next day I stopped by to pick up my mobile hotspot device which was in when they said it would be. Carrie was off but was helped by May. She set it up and explained how it worked. read more

I come in here mainly to pay bills. When theres no one in the store, an employee always asks me to pay...but most times, the store is busy or all the reps are busy helping people out....so when its bill time, I go STRAIGHT to the automated bill payment center. That was a BRILLIANT idea. It is super fast, takes cash or credit card too! And the store ALWAYS looks clean! I can be in and out of that store in less than 1 minute because of that payment center! read more

I had upgraded my phone through JUMP back in March and noticed I've been financing 3 phones on ONE line. I'm am very upset and disbelief that they have poor customer training. It is the stores responsibility to check the account and make sure that the insurance is abide by the phone being upgraded. Unfortunately, they did not see that my line was covered with insurance and has the JUMP option, which I ended up paying $300+ for a new phone and keeping my existing phone. The T-Mobile customer care rep did everything he could, but the Manager at this location said her rep that had helped me looked through my account and did not see that I qualified for Jump, but it sure says it on my statement. They couldn't help me but all that was said was I still need to continue financing the phones and nothing more. I'm am very upset with this mobile company, but for sure won't be going to this location anymore due to poor customer service. Please go to a location that the reps are trained properly to avoid any of this. Thank you to Jonas at customer care for doing his best, moving forward double check and ask for a manager if you think you're upgrade doesn't seem correctly handled. read more

T-Mobile - Kunia T-Mobile Location - Mobile Phones Near Me - Waipahu, Hawaii

Still poor service, their objective at this location is only to make commissions. Unless you want to pay 5x retail for a cases and want to be pushed into the phones that make them money, stay away. "Whats in it for me" is not the Tmobile motto. read more

Got my Galaxy s2 note replaced as it broke, which was easy and the store was helpful with. My phone had a 6 month warranty after it being replaced. After 6 months my phone freezes and I take it to the store to get some technical support which did not happen. Representative that helped me looked up my account, tells me that my warranty expired. And that was the end of it. I said, "aw thats okay then" then I left. What upsets me is that there was no offer to help me reset the phone correctly as that's what it needs. Turns out that after a day of research, that my Galaxy S2 note can be factory restored. I'm lucky to be able to do my own research and fix my own phone. What bothers me is that, someone who isn't as tech savvy would not have had this option, and be left with the option to purchase a new phone. Unhappy with the no offer to assist with tech support when there definitely would be at least one person in the store who knew these things. read more

Mixed feelings about the services & staff at this location... In general, the staff are friendly but more often they're not consistent with each other and the T-Mobile company/procedures. Many times a staff would help me & they are very helpful and seems knowledgeable. However,when I call the CS line after 2 days or so,some of what was promised or told is not in the system. The rating is based on a visit I recently made... 2 visits ago I went to return the 4G boost devices that I was told(by another store rep) to return to the store.When I got there, the rep that was assisting me had to call the customer service line to confirm about the procedures. After 30 minutes of waiting for the rep,I was told that I could not return it to the store because they had no boxes and labels were already sent to me (did not get them till after that visit). I needed to go to a UPS store myself and return the devices! No problem, but I barely have free time,so to gather the devices, go to the store,wait more than 30 minutes(wait to be seen then wait for CS on phone ),and then go to UPS store was such an inconvenience! The inconsistencies with the staff at this location and the COMPANY itself is very frustrating!!! read more

Giving this a 3 star because my husband just received the worst.customer service from a gal name Erin! This is the 3rd phone that my husband needed to exchange due to "phone problems." He did get an upgrade and his upgrade has been giving him problems since day 1. Went there once to try and get it fixed, but they just sent us a new one. Now 2 days later this so called new phone shuts off by itself and freezes. Went to T-mobile to try and fix it and Erin told me to wait a few days then it may work. Really? Where's the manager?!!! read more

Straight up bunch of F**K UPS!!! Worst store ever. Gonna be going to Ewa location from now on, even though it's only down the street from me. Gave me such a hard time just to replace my phone, then when ordering my phone they put my order on regular shipping which is taking over 2 weeks to come in. The other T Mobile stores told me it should've been overnight shipping because I have insurance on the phone. Worst customer service ever!!!!! read more

Went in just to pay a phone bill and waited over half hour. Terrible! They should of kept that speed pay machine they had before it was so convenient. Or they should have @ least 1 register for Bill payments only. All the staff members they have and there's a Wait just to pay a phone bill. Maybe they should teach the staff to multi-task so when they are helping someone and that person is looking @ phones MAYBE they can do a bill payment that takes less then 5 minutes! read more

Seriously think of putting an express lane or something... waited over 35 minutes just to print out one paper that took less than 2 minutes.

Went in last week to switch carriers for 3 lines! Staff were friendly and the service was quick and professional Thanks to Rocky who helped me with opening my new lines! read more

Worst T-Mobile I have ever been in. We went in to get a line put on our plan, The girl that was helping us (I forget her name) was very rude and not answering my boy friends questions at all, despite her condescending behavior there was no one we could switch to so we were stuck fumbling around with her. We decided on a phone and she 'activated' it for us. When we got home and tried the phone, turns out she put NONE of the plan we wanted on it. She had only put on data so we could not call or receive anything. Aren't they suppose to do a test call or something? We were so mad after all we had explicitly asked her if the unlimited and international calling was now operational on the phone before we left (As you could tell we were questioning her competency from the start.) I advise: NEVER GO TO THIS T-MOBILE rude, small, and unhelpful staff read more

So how do we start this..new to tmobile transporting from another carry..we transfered 1 phone a week ago, no problem. Now were here another 1week later and now we have a problem. First thing tmobile has no information on the previous carry for the first phone we did. Now trying to get the information from the previous carry for transport is a bitch. The previous account from thr previous carrier is now terminated. Why doesnt tmobile have a file with information regarding accounts on ther file so that when families port from the prior carrier to them it will be smoother..what a problem read more

If I could give no star I would, WORST FUCKING CUSTOMER SERVICE! I ask how long is the wait to pay my bills, guy that takes names said 15 min. I waited for 30 min till I heard him tell one of his worker "Kristine is the one in the black", heard her say "should I do it now or later!" To herself, after a while she looks at me then goes to her computer to log in & log backs out and whispered to herself "nah I'll do it later", 15 min later a lady came in because she wanted to transfer her contacts on her new phone, waited 5 more min, he calls her name and helped her before he could help me(I was there first) waited 15 more minutes to see if someone would help me, but no luck so I walked out! I was waiting for an hour just to pay my f***king bill.... Never going back. read more

Bought the samsung exhibit 2 from them and was badly overcharged. The same phone is at walmart for $170 less. Bye elsewhere and save money. insurance is also cheaper at walmart. read more

This review is for their Customer Service toll free number, not this store itself. I'm signed up for auto-pay and have had problems with Tmobile cutting off service for my two daughters' cell phones on several occasions. It has something to do with the timing of when my credit card is charged and when they post the payment to the accounts. This time I spent 1 1/2 hours trying to get my daughter's phone activated. I was placed on hold many times and I was also cutoff 4 times and had to call back and explain my situation over and over. Finally a supervisor in Customer Care named Mel stayed on the line while trying to contact other areas within Tmobile to help resolve this problem. It was highly frustrating because the service representatives are not very knowledgeable and appear to run through scripts and not using common sense nor do they seem to really care about your problem. Each area seems to only know their area and they are not able to help you work with the different areas to resolve the issue - they just transfer the call to another area. I even had a payment confirmation number in which the customer service rep did not want. They had me call my credit card company saying that the issue is with my card. In the end there appeared to be a problem on Tmobile's side in which I got charged but the system did not apply the payment. Luckily Mel resolved my problem and said that he will follow up to see why the payment didn't show up in their system even though it showed up in Tmobile's Payment Center's system. Tmobile needs to improve the quality of their representatives and help the customer all the way to the end and not forward the customer to another area. Also fix their phone lines so that the customer is not cut off so many times. Or maybe they are hanging up on purpose since I was getting a bit upset. read more

Melvin hooked me up with a phone that i wanted Galaxy S5 , Great customer service, very fast set ups with NO problems at all, Fast and Easy for me. Manager there helped me as soon as i step foot into the door. A++ i really don't mind the 20 mins wait time as i can see they are busy. read more

Went to pay for my 400 dollars monthly payment forgot I'd was too early in morning I have money in my pocket more than my id...anyway was ready to pay bill but wanted to see the new LG phone with leather this little short local guy in pink shirt asking for I'd I said I just want to feel back he keep insisting on I'd I said you would take money but can't touch phone at that time he started the small man syndrome made me laugh and him angry and told me to leave , anyway while I held my composure before sleeping I left but , for some reason I hope he enjoys his last days there cause ...well nice to know people in the executive offices...anyway stay with tmobile they are good people . read more