Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Good customer service. Very thorough. The moment I came in the door, they greeted me right away.read more

Excellent! Wow! Fast!…read moreThat was my experience at this Cricket location today! Jacob took care of me like it was his business! Samoa & Patrick where reinforcements to make sure the job got done! I came in because I crushed my Android almost in half. I came in with an I Phone. They unlocked it, set me up with my same phone number, put a "Liquid Glass" protector on it and had me up and running again like nothing! Lickity Split , these guys know what they're doing! Thank you guys!

Verizon in Kunia is the location you want to go to and Dara Fuller is who want to see. Along with…read morea great attitude on life itself, Dara possesses the following attributes; excellent customer service, attentive the the customers needs, patient, reliable, speedy and knowledgeable on a plethora of options and accessories. Tormented with the thought of an unpleasant visit, as I've experienced with the location in Ewa across from Safeway, I was skeptical on coming in but I had some pertinent business that I needed taken care of with my phone. There were two customers she was helping as I entered but within minutes they were taken care of and out the door. What was a complex issue at the other location was trivial to Dara. Her awesome manager Tiaraeven came over to assist just to make my visit that much more enjoyable. Together they multitasked while taking care of my issue and other customers around me. Making great use of time, I noticed how easy it was for this tag team duo to navigate throughout the store greeting all customers upon entry while effectively taking care of the immediate customers on hand. Kudos to whoever hired these magnificent young women. If I was Oprah, I'd tell everyone to look under their seat and they'd find a Raise YOU GET A RAISE, SHE GETS A RAISE, EVERYONE GETS A RAISE!

Royson is amazing! He took care of an issue from another Verizon store on the mainland (horrible…read moremulti-day experience) in a matter of minutes. Very professional, patient, and competent. His customer service changed my mind about switching companies because of the bad experience at the Spokane location.

We urgently needed to get my daughter's older iPhone fixed after it got water damaged during our…read morevacation. We were so relieved that CPR Cell Phone Repair in Kapolei was able to help us. Sarah was amazing! She was friendly, honest and explained everything clearly. They told us there is usually a $60 diagnostic fee for water-damaged phones, but since the damage wasn't too serious, they applied that fee toward the repair instead. They replaced the screen and the back sensor and had everything done within a few hours. I also appreciated that they didn't rush the repair. They took the time to properly dry the inside of the phone before fixing it, which gave us peace of mind that it was done right. Professional, honest and excellent customer service. They were truly a lifesaver during our trip. Highly recommend!

Fixed issues with 2 more devices an MSI gaming laptop and a smaller device Awesome job C.P.R…read more Kapolei

It's been awhile we been to this location, the environment is still the same and there's some minor…read morechanges. When we arrived we were greeted by the representatives, even though they were with other customers, they checked us in, and we waited to be served. It's best to get some understanding of what you want before you go in, cause there's lots of options to choose from. We went in to upgrade our phone and was pleased to be served right away. Sad thing is that they don't carry inventory of phones, like before and had to place one on order. Because of their current promotions, we just had to pay taxes up front and wait for our phone to arrive. They don't print anything out anymore and email you the receipts and other paperwork. I guess better for the environment. When the new phone arrives in the mail, they will gladly service us, so we can mail back our old phones. Customer service is rated number one here, and they are very knowledgeable and helpful. I recommend this place if you want the latest phone or simply want to upgrade.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

The lady staff there is friendly and professional…read more We were there for fingerprinting.

Zenobia- an absolute sweetheart! Love her customer service! Thanks so much! Friendly hello when I…read morewalked in- explained everything I needed to know about when I could expect results. These days it's so nice to experience such great customer service as she exemplified.

No BS, they replaced my iPhone battery in an hour, no upsells, seemed like straight shooters.read more

Amazing job GIO is the best professional drop off my phone to fixed it take 30 mins .amaze me how…read morefast this guy is and his price is way better than the one in town so expensive the one on kaheka i live in Kaneohe this is where I go to GIO'S . I recommend you to go to GIO.thank you GIO

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were having issues with one of the cable boxes in our home. We tried trouble shooting the issue…read morebut nothing helped. We called and tlan employee told us that we needed to take our box to a location. We were happy to hear that there was a location near to us. The employee that we spoke to on the phone made our transaction smooth and getting the new box was quick and also easy to find. I followed the directions given as well as followed a map and it was very easy to find. It is on the corner of Kamaaha Ave and Fort Barrette Road. You need to drive a little slow or you could miss the driveway but not hard to find at all. It is a single stand alone one story building surrounded by a fence with a green roof. When you arrive, you need to get buzzed in. The employee who helped me inside was quick and to the point. He was helpful and it was also an easy transaction. Glad that this location was close by and that I didnt need to drive all the way to town.

We've been Hawaiian Telcom customers before they were Hawaiian Telcom. They used to be the Hawaiian…read moreTelephone Company. Back in the day they were the designated carrier that could be counted upon in crisis situations. Very reliable service. Yes we've gone through all of their upgrades to their systems. The latest " Fiber Optics " is still full of "Bugs" that prevent the system of living up to its potential. They're switching to TiVo which means all of their customers will have to eventually switch over. Unfortunately the programming they started out with is no longer available. Your DVR is obsolete and unfortunately you'll lose all of your content. When asked they speak about Upgrading the system. But the changes have not been smooth nor seamless. We would constantly lose our connection only to watch a blank or frozen screen. Not to mention the loss of programs that they no longer do business with the parent company due to expired contracts. But yet they charge us the same price. On a positive note they're going to open a new branch in the Kamakani Ali'i Mall. Hopefully a sign of better things to come.