The worst month of communication EVER!!!! Thanks to the phone/service I received from this store.
About a month ago, I switched to Boost from AT&T because my bills were way too high. I go into the store, and there was one guy working, forget his name, starts with an A, it was like his 3rd day on the job (and he was already working alone, so that should tell ya something...). Anyway, he was real nice, good customer service skills, told him what kind of phone I was looking for and what I was looking to do with it. And he suggested the Boost Max. This is where it all goes downhill. The one star is for how nice he was when I got the phone. (plus i have no choice but to give at least one, so it works out).
He told me I had 7 days to check the phone out if I wanted to bring it back and exchange it. OK, Great. I take it home, and for the first 3 days, Whenever the phone would toggle from LTE to 3G, my internet would not work AT ALL. I couldn't do a basic web search, check e-mail, NOTHING. So I took it in, and I'm like, hey, what's going on with this phone, do I need another one? And the same guy who sold me the phone said their towers were down and they should be back up and running that night and the 3G should be all good. He took a look at the phone, did a reboot of it, said the phone was good, so it wasn't the phone.
A week goes by, still can't use internet unless its on LTE, and most times, I have to restart the whole phone for it to even get to LTE. Also, I'm noticing some other funky things the phone is doing. i'm talking basic phone functions: I can't switch over to an incoming call when I'm on an ongong call. Sometimes the phone just shuts off and I have to reboot the phone to get it back on. I don't texts/calls until hours or days later. Spell check doesn't work, freezes the phone. SOMETIMES IT WON'T TAKE A CHARGE! WTF?! I call customer care, they do a reboot thing on their end, and they tell me their towers are down (again?) so 3G is being weird, but should be back up soon. Nothing seems to be wrong with the phone, if the problem ensues, take it to the store to get it looked at and possibly replaced.
Exactly 15 days after I got the phone, I go back in the store, a lady is there by herself, i tell her what's been going on, all the issues the phone has been having. She asked who sold me the phone, I told her, and she hinted at the fact at him being new had something to do with him selling me that phone, which she and her boss knows has some issues. It hasn't gotten any system updates IN ALMOST A YEAR! WHY ARE YOU SELLING THIS TO ANYONE! UGH! Anyway, i mentioned, "it's well past the 7 days to return it so what are my options?" and she goes, "well they say that, but you really have 14 days." WHAT?!" So i could have come in before and gotten rid of it! UGH! So she does this thing that resets the internet and since then, my 3G has worked pretty well. But everything else still gives me sooo much trouble.
A month after having this service, I finally had it, I take it to the store, the guy who sold me the phone was there, and i told him everything that was going on with the phone. And of course, he said the towers were down. LOL. I said well the towers aren't my issue right now. The phone is the issue. He offered me a new phone. THANK YOU. I pick a phone, we're wrapping up, then he tells me my total is $199.98 or something. I said ummm, no I want you to take this crappy phone and do an even exchange. He said he couldn't do that because it's past the days allotted to do an exchange. I said well that's funny because no one seems to be quite sure of the exact number of days...first you said 7, she said 14. THEN he tells me, well it's actually 10 days. WHAT THE WHAT?! SO WHICH IS IT?! OK...Where is the manager, I'm sure he can do something. He would not let me speak to a manager because he wasn't there. Didn't know when he WOULD be there, and said the manager wouldn't be able to do anything anyway.
I know this is long, but this was experience over a month's time. I've missed important calls/texts/couldn't read e-mails right away. If I'm talking to my mom and my husband calls, and I try to click over...IT HANGS UP ON EVERYBODY! LOL I've almost been late to work because the phone shut off. I've been without a phone for a whole day because the phone won't charge when it doesn't feel like it. I pay for international calling, but when I make a call sometimes, I can't get through. The worst! Not worth it. I'm going back to AT&T. It's pricey, but at least they have quality phones and quality service. read more
