Update: Internet service restored; am increasing the rating to 3 stars, mainly because of Jim, who…read moreshowed professionalism and actually worked to resolve the issue. My concern remains with the overall troubleshooting approach. Multiple technicians quickly blamed my personal router, even though the outage started immediately after Hawaiian Telcom removed my TV Advantage package. The fix ultimately came from Hawaiian Telcom's side, not mine. They needed to clear the MAC address. Hopefully, future support does not default to "customer-owned equipment" before fully checking recent service changes. A less tech-savvy customer could have been without internet for days. Thank you Ms Maria O. for the robotic response/offer to provide assistance. I'll consider the issue closed.

We had a sales guy come to each one of our doors at Makakilo Gardens. Said he could install fiber…read moreoptic for faster internet and that everyone was doing it . So we switched over. Sales rep said he would schedule a day. We agreed and said weekends. Within a week, technician came, he just started working, didn't even acknowledge us. Where was the communication saying you were coming down? To make it even worse he left a big roll of the fiber optic line, I told him I just had it fixed where nothing was sticking out, and my other half told the guy we aren't suppose to have anything mounted on our walls because of HOA violation. He still mounted it on the wall and left a big roll of fiber optic hanging on my wall like we ghetto or something. Couple weeks later another technician came and left our swing chair all the way out and I thought that was weird. Next thing I know I have two @#$&!!! Boxes on my dam wall. Now I know why he left a big ass roll. Unbelievable . ALL UNITS ARE SUPPOSED TO HAVE ONE BOX EACH. Now my walls get two !!!!!!! F $&@! Bull $&@!. I left it because it is not my neighbors fault . We called customer service and these mutha $&@ wanted to charge us for redoing it?!!!!! Even though the technician knows that it's wrong , just try walking in the back of all our units. All UNITS HAVE 1 f$&@! Box. believe within the company there is no communication, no guidance for technicians (or proper training) , no customer service, etc. I give this nice lady this though, we called once and she was very apologetic and said to return the box and keep the line. But what about the other box mounted next to ours ???!!! No body fixed it yet. We gave them this whole month to come down. No one came. We called a second time and that's when they said they want to charge us to get it re routed to our neighbors ??? Guess what June 24, 2026 still f$&@@@@@ there. I had enough of this bull $$$$&&&&&@@@@ . Don't go with Hawaiian Telcom. I guess I gotta be stuck with two mutha f$$$&&@@??? Boxes on my wall. I had my other half mount the two boxes on the brick walls instead of the wall to our unit . Still yet YOUR TECHNICIANS COULDVE DONE BETTER. Shall I even talk about how they be parking in any kind parking stalls when we have home owners that park in specific spots. I gotta tell them not once but twice to move their truck even if they aren't working on my unit ?? Do better. Better yet fix this problem . (AND NO I DON'T WANT TO BE PAST AROUND ON THE PHONE, NEED SOMEONE LOCALLY TO FIX THIS) Side note: The picture below is proof that technician left a big roll hanging on my wall . I will post picture of what it used to look like before Hawaiian Telcom came in.

This is more of information than review. You can book an…read moreappointment in advance online that's what smart people. Old people like me walked in and waited roughly about 30 minutes. Not too bad. Staff are efficient and professional. However, you have know your devices. At least the basics. For us we just wanted to switch out our old modem and router as Spectrum recommended. But with anything else we all make mistakes. I think the very first staff gave us modem and router that were not compatible. So we kept switching out the router multiple times thinking it was just that. A technician came out too but no fix. The happy ending was that we got brand new compatible modem and router. Yay! Lesson: make sure your modem and routers are compatible. You should not mix and match!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Thank you Ray for your service you are always there when we need help also helping us with our new…read morephones. Number one prepaid phone company.

From the owner: We travel! We are a Mobile Wholesaler, providing…read moreWireless Service & Data Plan °Activations/Port-Ins/Recharges for: ¤ T-Mobile, ULTRA Mobile, Surf USA Mobile, Rivertel & BOOM! Mobile. °Recharges (ONLY) for: ¤ Lycamobile, Verizon, AT&T & H2O, BOSS Revolution, Gen Mobile, Liberty, Red Pocket, SIMPLE Mobile, Safe Link, SIN Pin, TOTAL Wireless, TECEL, Tracfone, NET10 & GoSmart: °Recharges (ONLY) °Activations/Recharges ¤ Unidata (Wi-Fi - Hot Spots) available. We specialize in Prepaid & PRELOADED Wireless Plans (Our PRELOADED $30 BOOM! Mobile w/10GB product is found in most ABC Stores in Waikiki, Ko'olina & Mau'i - ONLY). BYOP (Bring your own Phone [Unlocked]); we provide honest Services and ongoing consultations with your Cellular Plans, always focused on saving you money throughout our relationship! Please Text or Call for a Free Consultation on your Wireless Plan needs. Retailers are welcome. We are Veteran Owned, and Local!

Free gift in Waipahu, O'ahu, Hawaii…read more.. I told my GPS to find T-Mobile in Waipahu, and it brought me to Kunia... haha! It's in that weird shopping center with different levels. It's confusing for me. I parked right in front of the shop and entered the cool, air-conditioned, clean environment. Joemar was the helpful staff who got me my rechargeable flashlight. He said that no cords are needed... This is a practical and useful gift! Thank you so much! #tmobiletuesdays #getThanked

See MJ! She was very personable and patient. It was near closing, but she treated us as if we were…read moreher first customers of the day! The great customer service we consistently receive from TMobile in Kunia is why we continue to patronize that particular store, and also why we have never switched carriers.

Best customer service everyone greeted me and the asst manager Taylor Fuga was awesome she helped…read moreme sign up for Verizon told me about the phones n plans and she even set my phone up .best customer service .keep up the good work Taylor .im so happy with my purchase .you really made my day once again thank u .if anyone wanna switch to Verizon ask for Taylor the asst manager and she will try her best to get u on Verizon .i promise u wont b disappointed.

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.