Cancel

    Open app

    Search

    T-Mobile Experience Store

    3.8 (97 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

    T-Mobile Experience Store Photos

    From this Business

    Recommended Reviews - T-Mobile Experience Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Customer Service checklist.
    BJ M.

    I've been a loyal patron of T-mobile, specifically the Kapolei location, for a number of years. My experiences have been rather pleasant. However, today, I was serviced by a representative named Monae, I'm pretty sure that was her name. She provided the worst customer service. Her attitude and body language were a HUGE turnoff. She made it seem as though we were an inconvenience. Granted, everyone has bad days, and perhaps that's the case here. But in any case, management should look into the matter.

    Melisa at T-Mobile

    See all

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 11
    Thanks 3
    Love this 8
    Oh no 2

    23 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dave G.
    1
    145
    369

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of BJ M.
    240
    43
    16

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tee B.
    325
    10
    8

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jam A.
    832
    333
    7289

    8 years ago

    Helpful 2
    Thanks 0
    Love this 6
    Oh no 0

    6 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rain R.
    28
    22
    29

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Duane G.
    218
    152
    6

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ming A.
    99
    15
    15

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Monica A.
    2
    117
    305

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    My husband needed a new smartphone and we were helped rather quickly even though a lot of T-Mobile's are closed.

    Mentioned in 29 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,065 times last month within 15 miles of this business.

    Verify this business

    Hawaiian Telcom - Enter thru Fort Barrette Road for there's no entrance from Kama'aha Ave.

    Hawaiian Telcom

    2.1(45 reviews)
    1.1 mi

    I had a tech man come to get the new upgrade and it was not done correctly. Then I went thru 3…read morephone calls from the Philippines to no avail. I finally called for another tech appt. I struck gold his name was Brax and he was polite, on time, and had a great sense of humor. The best part was that he had my TV up and working correctly within 10 minutes which 3 phone calls and a tech visit earlier could not help at all. Kudos to this young name and you don't want to lose him! MAHALO PLENTY TO BRAX!

    We've been Hawaiian Telcom customers before they were Hawaiian Telcom. They used to be the Hawaiian…read moreTelephone Company. Back in the day they were the designated carrier that could be counted upon in crisis situations. Very reliable service. Yes we've gone through all of their upgrades to their systems. The latest " Fiber Optics " is still full of "Bugs" that prevent the system of living up to its potential. They're switching to TiVo which means all of their customers will have to eventually switch over. Unfortunately the programming they started out with is no longer available. Your DVR is obsolete and unfortunately you'll lose all of your content. When asked they speak about Upgrading the system. But the changes have not been smooth nor seamless. We would constantly lose our connection only to watch a blank or frozen screen. Not to mention the loss of programs that they no longer do business with the parent company due to expired contracts. But yet they charge us the same price. On a positive note they're going to open a new branch in the Kamakani Ali'i Mall. Hopefully a sign of better things to come.

    Photos
    Hawaiian Telcom - Entrance

    Entrance

    Hawaiian Telcom
    Hawaiian Telcom

    See all

    Spectrum - Storefront

    Spectrum

    2.6(90 reviews)
    0.1 mi

    So I canceled my Spectrum service about a week before visiting the Kapolei store…read more I stopped in to return my equipment and ask why I was still charged for internet after my account had already been terminated. That is when I learned Spectrum does not prorate service, something I was not aware of until I asked in person. What stood out most was the in-store customer service. The representative I spoke with came across as dismissive and uninterested in helping. There was no acknowledgment of the frustration, no real explanation beyond the bare minimum, and no effort to leave the interaction on a positive note or retain a longtime customer. What made this more surprising was how different the experience was compared to my earlier call with Spectrum's mainland customer support when I first canceled. The representative on the phone did everything she could to try to retain me, thanked me for my long history with the company, and genuinely made me feel valued. It was professional, empathetic, and customer-focused. It was mind blowing that a mainland representative showed me more aloha than the local rep i interacted with. The contrast between those two interactions was striking. When someone is closing their account, that moment matters. It is an opportunity to show professionalism and keep the door open for the future. Unfortunately, my in-store experience in Kapolei did the opposite and left a lasting negative impression and insured that i wont be coming back.

    Service! It was a very long wait time. I wish that could see that customers time is also valuable…read moreand we don't get paid for waiting!

    Photos
    Spectrum - Clean and tidy

    Clean and tidy

    Spectrum
    Spectrum - Very spacious

    See all

    Very spacious

    T-Mobile Experience Store - mobilephones - Updated May 2026

    Loading...
    Loading...
    Loading...