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    Hawaiian Telcom

    2.1 (45 reviews)

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    4 years ago

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    Mahalo for your review Val.

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    1 year ago

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    9 months ago

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    1 year ago

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    3 years ago

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    2 years ago

    Another day with no response from Hawaii Telcom. I don't think anyone works there. What a joke.

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    3 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Hawaiian Telcom

    My box doesn't turn on?

    Reach out to Hawaiian Telcom to arrange a free replacement. Or else, switch to Spectrum TV or cut the cord with Sling, YouTube TV, fuboTV, etc.

    Can I return my equipment there if I canceled svc already?

    Aloha, Chris. You are welcome to return your equipment here or our downtown location at 1177 Bishop St. Please make sure you know your 15-digit account number. Our TV sales and service centers are open from 8AM - 5PM Monday through Friday and 9AM -… Read more

    Don’t See Your Question? Ask Away!

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    Spectrum - Storefront

    Spectrum

    2.6(90 reviews)
    1.2 mi

    So I canceled my Spectrum service about a week before visiting the Kapolei store…read more I stopped in to return my equipment and ask why I was still charged for internet after my account had already been terminated. That is when I learned Spectrum does not prorate service, something I was not aware of until I asked in person. What stood out most was the in-store customer service. The representative I spoke with came across as dismissive and uninterested in helping. There was no acknowledgment of the frustration, no real explanation beyond the bare minimum, and no effort to leave the interaction on a positive note or retain a longtime customer. What made this more surprising was how different the experience was compared to my earlier call with Spectrum's mainland customer support when I first canceled. The representative on the phone did everything she could to try to retain me, thanked me for my long history with the company, and genuinely made me feel valued. It was professional, empathetic, and customer-focused. It was mind blowing that a mainland representative showed me more aloha than the local rep i interacted with. The contrast between those two interactions was striking. When someone is closing their account, that moment matters. It is an opportunity to show professionalism and keep the door open for the future. Unfortunately, my in-store experience in Kapolei did the opposite and left a lasting negative impression and insured that i wont be coming back.

    Service! It was a very long wait time. I wish that could see that customers time is also valuable…read moreand we don't get paid for waiting!

    Photos
    Spectrum - Clean and tidy

    Clean and tidy

    Spectrum
    Spectrum - Very spacious

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    Very spacious

    Hawaiian Telcom - mobilephones - Updated May 2026

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