Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

DO NOT EVER CONSIDER USING THE SERVICE OF THIS COMPANY. We've been paying a $1000/mo for a closed…read morecircuit service. The past few months the service was virtually unusable in the evenings (1.77Mbps upload and 28.48Mbps upload speed instead of the 250/250Mbps promised speed). Two weeks ago, I spoke on the phone with a technician, Mike, and told them that our service is spotty and in the evenings it's virtually unusable. He said it's a general outage that is affecting our service too. They are working on it. OK, fine. Two weeks later, it's still the same. Called in last night, spoke with 2 reps, including Ray (the other guy refused to tell his name, just hung up on me). They were absolutely useless, and they literally lied to my face multiple times. Tonight, same thing, virtually unusable service. Called in, again, spoke with a woman, who said that Hawaiian Telcom disconnected our service(!!!!), and that's why it's not working. We didn't request anything like that, nor were we informed about such action. I told her that. She said she thinks it's because I called in two weeks ago, and talked to Mike, and that's why they disconnected our service. I thought I didn't hear it right, so I asked again, and she said the same thing: we no longer have service with Hawaiian Telcom(!!!) and because of this, she can't fulfill my request to connect me to her supervisor, then she hung up. Now, after 10pm, the internet is a little better, so it's CLEAR that our service wasn't disconnected. I can't decide if these reps are just liars or mentally ill because it felt like I was speaking with people who had zero connection to reality, and were just trying to make up things to avoid doing anything. After multiple lies from one of the guys, I requested to speak with his supervisor or another rep. He said that he can't connect me to anyone else. I asked why 3 or 4 times, because last time they did connect me to this closed circuit specialist (Mike). But he just kept saying that he can't because he can't. Why, are you the only employee working for this company, no one else?? "Yes." Then he hung up on me. I'm absolutely baffled. I've never experienced anything like that with any tech support line ever. And I even worked in tech for over a decade. AVOID THIS COMPANY AS FAR AS YOU CAN.

The lady staff there is friendly and professional…read more We were there for fingerprinting.

Zenobia- an absolute sweetheart! Love her customer service! Thanks so much! Friendly hello when I…read morewalked in- explained everything I needed to know about when I could expect results. These days it's so nice to experience such great customer service as she exemplified.

Papa's got a brand new phone! My experiences with Spectrum Pearl City Store have been consistently…read morepositive. It is a usually crowded, so make an appointment! I had one so I was able see a representative right away. I wanted to get a 17 Pro Max. Clyde Jacinto helped me get everything set up and even offered to transfer everything from my 11 Pro Max over to the new phone and wipe everything off the old one. He got the transfer going, I went for a 30 minute walk, and when I got back everything was done. Smooth. Clyde then proceeded to show me all the neat things I could do with the 17 Pro Max. Great fun! Before I knew it, I was walking out of the store with my new phone. Couple things - Make an appointment! And if you're getting a new phone, know your Apple Account password! Again, many thanks to Clyde Jacinto for all the help!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

This place is wonderful. They took care of me big-time gave me exactly what I wanted. The owner is…read morea very nice guy. I highly recommend this place for all your Cell Phone needs. They will do it right enjoy.

Thank you Ray for your service you are always there when we need help also helping us with our new…read morephones. Number one prepaid phone company.

From the owner: We travel! We are a Mobile Wholesaler, providing…read moreWireless Service & Data Plan °Activations/Port-Ins/Recharges for: ¤ T-Mobile, ULTRA Mobile, Surf USA Mobile, Rivertel & BOOM! Mobile. °Recharges (ONLY) for: ¤ Lycamobile, Verizon, AT&T & H2O, BOSS Revolution, Gen Mobile, Liberty, Red Pocket, SIMPLE Mobile, Safe Link, SIN Pin, TOTAL Wireless, TECEL, Tracfone, NET10 & GoSmart: °Recharges (ONLY) °Activations/Recharges ¤ Unidata (Wi-Fi - Hot Spots) available. We specialize in Prepaid & PRELOADED Wireless Plans (Our PRELOADED $30 BOOM! Mobile w/10GB product is found in most ABC Stores in Waikiki, Ko'olina & Mau'i - ONLY). BYOP (Bring your own Phone [Unlocked]); we provide honest Services and ongoing consultations with your Cellular Plans, always focused on saving you money throughout our relationship! Please Text or Call for a Free Consultation on your Wireless Plan needs. Retailers are welcome. We are Veteran Owned, and Local!

Free gift in Waipahu, O'ahu, Hawaii…read more.. I told my GPS to find T-Mobile in Waipahu, and it brought me to Kunia... haha! It's in that weird shopping center with different levels. It's confusing for me. I parked right in front of the shop and entered the cool, air-conditioned, clean environment. Joemar was the helpful staff who got me my rechargeable flashlight. He said that no cords are needed... This is a practical and useful gift! Thank you so much! #tmobiletuesdays #getThanked

The customer service was very pleasant the only reason for 3 stars is the fact that my phone wasn't…read moreworking properly due to a Samsung issue not tmobile. So upon them fixing my phone I lost some info on my phone wish I would've known that was going to happen before hand and allowing them to do what they did

As soon as my number was called and I sat down to talk with our rep Christopher my stress level…read moreskyrocketed... I saw the store is now a Victra location and NOT a Verizon Corporate store. The two Victra stores in Mililani gave me such a hard time I swore I'd never go back. So here we are.. another Victra store. Christopher listened to why we were there and what we wanted to do. He kindly asked for our account information, viewed our accounts, checked promotions then told us our options. Since we were porting a number and getting a new phone, the transaction took awhile. Christopher took his time to explain what was happening and made sure we understood what was going on and what we needed to do. He was always professional, kind and patient!! This experience is total opposite of the service I got in Mililani. I highly recommend you see Christopher at this store. He will take good care of you!!

We went in to turn on our plan to travel abroad. Nice showroom, some countertop seating plus a…read morecouple of desk areas. Bench seating along the interior perimeter. Check in at the kiosk to be put in the queue. There were quite a few of us waiting. They were very knowledgeable and helpful getting our plan together and even worked up an upgrade with a Free iPhone 17!

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍