Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

Great resource for low voltage contractors, fiber, and networks.read more

From the owner: Honolulu Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout Hawaii. Our telecommunications technicians and contractor's services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available Honolulu Network Cabling and Fiber Optic is proud to offer voice and data cabling and telecommunications services to commercial customers throughout Honolulu, Hawaii Kai, Waikiki, Kaimuki, Kailua, Kaneohe, Ewa, Aiea, Pearl City, Mililani, Waipio, Pearl Harbor and surrounding areas.

Horrible service. There was a person standing asking for name and reason for visit but she never…read moregreeted me or even bothered to ask me my name or reason for coming in. Spent the next 10 mins browsing and then she proceeded on doing something else...still not engaging with me. I left..I'll take my business elsewhere.

This T-Mobile does a really great job at quickly acknowledging guests and assisting people they are…read morepretty busy but they move thru appointments and walk ins really well. I couldn't give the 5 stars because not all issues are resolved sometimes it takes Repeated visits for the same thing but it may be a T mobile issue not necessarily this store.

I give this location 5-stars and a "double half-shaka"…read more I walked into this store expecting the standard treatment from a mall based cell provider shop. The store was light, bright and clean. The temperature was very comfortable, not too cold. The atmosphere was upbeat and customers were coming and going. Lots of positive vibes and happy customers at this location. All of the employees that I interacted with were very pleasant, friendly, professional and helpful. "Tim P." went above and beyond to provide stellar customer service and take care of all of my fairly complex requests... (open a new business account, port a line over from Verizon into that new account and then migrate 8 other lines from my personal account into that business account, pay off four phones and then order 4 more) the entire process took a while, but Tim stuck it out and got it done, even working with Verizon to avoid any errors in the line being ported over, and while carefully guiding me along the way to make sure I made the best decisions and captured all of the discounts and credits that were available to me. I am pretty sure he worked right through his lunch to take care of me. In contrast, on this visit to the mall, I also stopped by the Verizon store to get information about business lines. The store was empty - dead - with one sleepy guy working in there - his fingernails were all chewed up, on each and every finger - like down to bleeding kine... was gross. Verizon couldn't help me or themselves, the guy couldn't get his computer to work, I wasted an hour while the little wheel was spinning on his computer... waiting to see if he could get somewhere. Failure. He recommended I call Verizon customer support - they wasted my time for another hour. At one point the guy almost had it done and then asked to put me on hold... the phone started ringing and I suddenly was talking to a new person who knew nothing about what we had been working on for the previous 25 minutes... I got to start over from scratch with a new person, re-explain everything and provide all the required information all over again. Yay for me! In this day and age every cell provider has pretty much the same service, very similar promotions and incentives, especially around new product launches (like right now: iPhone preorder week). The biggest differentiator are the people; this T-Mobile location has some great people. Tim was extremely knowledgeable about all things T-Mobile, both technical and billing. Do yourself a favor and ask for Tim if you visit this location.

Yelp, please add 0-star if possible. The store manager, Sarah, is extremely rude and…read moreunprofessional. And doesn't deserve 1-star should be 0-star. We've been paying for T-Mobile's 360-protection for almost a year due to an accident and unintentional reason. My son's phone got damaged, and when we visited the store to inquire about repair or replacement, Sarah turned us down. She suggested going to the Apple Store instead. I decided to go online through T-Mobile and found out that you can open and file a claim. I was really disappointed with the lack of support, customer service, and knowledge I received. Please be warned and avoid doing business with this location at all costs.

The service and professionalism I have received for the past 10 years is our standing. I have…read morereferred SOS to several of my friends and customers.

I've known these guys and the company for a while and SOS Tech is a top-notch, world-class IT…read moreservices firm. If you run a small or mid-sized business and are looking to outsource your IT management and support or get a new phone system or, heck, even get just one computer it would behoove you to call SOS! A lot of IT guys and IT companies claim to be your "trusted advisor" when in reality they are just trying to line their pockets or, worse, have no idea what they are doing and cost you money without truly solving your computer network issues. The owner and technicians at SOS offer that rare combination of being skilled and experienced yet they truly care about their customers. They're trustworthy and offer real solutions - they're not just out to make a buck like a lot of other service providers. Call them up - you'll see what I mean. It's evident even in the first phone call how they conduct business. Highly recommend SOS!

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Adding the Ring doorbell camera to my home, I've felt more secure and safe. Hawaii Cam Solutions…read morewas a great choice! Their technician came to our home, installed the Ring doorbell, and within 20-30 minutes, our new security feature was up and running! Hawaii Cam Solutions employees are very professional and they offer a top of the line product (Ring doorbell) with installation as part of their contract! It was one of the most simple processes I've ever experienced. I'm very happy with my choice in using Hawaii Cam Solutions to help me upgrade our home security!

I have used Rolden many times.. He has done a great job and is very professional. He is my go to…read moreguy for Network Cabling and Cam Solutions.

The technicians had to come to my classroom to test the internet. They were really polite,…read moreprofessional, and answered all my questions. Their work space was actually cleaner after they left! Thanks guys