Kyle Layugan worked with us today! He was very informative and helpful with whatever questions I…read morehad. Mahalo!

It looks like we were just a minority in the introduction we experienced with Zmana as this…read morebusiness does look like it provides quality products and services. My poor review comes from a customer service stand point. Long story short, we purchased a home in which Zmana was already integrated into the system. All we had to do was call Zmana directly to set this up. I ended up working with Kevin Aboud and discovered that my husband was put as the main point of contact on the account. We scheduled our standard service not long out and I requested to see what upgraded options would be available. Kevin took my email address down and assured me he would have a technician email BOTH me and my husband a list of upgraded offerings. I let my husband know and we both awaited the email of what could be offered. Fast forward its right before the visit and the technician ends up TEXTING my husband a brief list and total cost to install an additional product for quite a high figure. My husband concerned for the fee asked to cancel the visit for now and we will reschedule as we would be unavailable for some time after that. Here is where things went sour... the tech ends up being confused about the cancelation and ends up CC'ing my husband on an email to Kevin. Kevin then replies back stating my husband "doesn't know what he wants" and I "want it all". Basically claiming we are not on the same page. Well its definitely hard for both of us to be on the same page when Kevin fails to follow through with his promise to have us both given a detailed list of what could be done. Would you not have some concern that you are all of a sudden receiving a shanty quote via text message from a random number? I took this issue to Zmana's customer service and worked with Carly. She was definitely helpful and profusely apologized for this unprofessional behavior. Shockingly, Kevin's title shows as a "Partner" with Zmana. Maybe some additional training wouldn't hurt a higher up? Word of advice, make sure you don't CC your clients/customers when talking smack about them. We ended up forgoing their services.

We had issues with our electrical outlets so I had called DS electrical and spoke with Lawrence…read more He and Angelo were able to replace 7 outlets. They were quick and efficient. The cost to complete the job was reasonable too. Will definitely contact DS electrical for future projects.

I am very happy with Lawrence's work. He helped me to install a plug in my garage for my EV &…read moreset-up the charger for me. Excellent service & his prices are reasonable.

The technician arrived on time! He asked me what my…read moreexpectations were as he was doing a custom installation of an 82" and 65" television. He walked me through what he was doing before hand and did an excellent job. Very professional and cleaned up after himself. Really great job and I highly recommend ITS. Charles Smith

The products and services I got from Mike (the owner) and his crew were outstanding. I highly…read morerecommend ITS Hawaii for individuals or companies looking for high quality products and services, and services in general after the install. Pricing is also more than reasonable in view of the the given quality from ITS.

John is the BEST!! I'm so thankful he was able to help my parents get their alarm system working…read moreagain. The previous guy told my mom that she was setting it incorrectly, showed her the new way, then left. So Mom had to call the company again to come up. This time, John checked everything thoroughly and figured out one of the main sensors wasn't working correctly, replaced it and made sure Mom got all her questions answered. Btw, Mom didn't want me to post a tooo good review for John, bc then he'd be hard to get back if they ever needed! Haha. Anyway, thanks John for your help!! We appreciate you!

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

I love Jim and his team at Security Alarm Shop. They are knowledgeable and super nice and easy to…read morework with. We have had four different companies service our business for the last 20 plus years. We had the clinic hardwired back when we first opened up, which was like the standard back then. I really love the low maintenance and reliability of a hard wired system. Several years ago I decided to switch companies to someone who could offer more interfaces with my cel phone. I selected Aloha Alarm because of all the great reviews on Yelp. They were great at first and reasonably priced. I like the Alarm.Com interface and was happy. Then the panel started saying that the cel phone interface would need to be upgraded. They said my panel would need to be replaced and quoted me over $2200 for the installation? Seriously we were customers for about 4 years and the new panel was about $400 on Amazon. Plus they wanted another 4 year contract. I then learned that the company was sold and the new mainland based company did not have as much Aloha. I was out of contract so I searched for an alarm company. To my surprise Security Alarm Shop had great reviews. We had used them for years for our pagers. (Yes I know it's old but still loved that thing). Anyway Jim gave me a great deal on the panel (I think it was free, but I can't remember). This was over a year ago and they have been great. They changed the panel and keypads. I had to change to the Honeywell Total Control app which I don't like as much as the Alarm.Com but that was because I wanted a Honeywell panel. I requested service to replace a couple of old glass break and motion sensors which were 20 years old. They charged me just the cost of the equipment and did the service for free. Plus my monthly service rate is really affordable. I really like these guys. I was contemplating using ring security and doing the install and monitoring myself but as this is a business I wanted more of an expert to service and maintain the system. I couldn't be happier. I plan to install ring camera ms to supplement but I know the base system is solid.

This is my 2nd review as this was another project completed to install 3 different LED light…read morefixtures. Emmett knew how to remove my existing track lights and a heavy chandelier. He definitely knows what to do and completes the work successfully and efficiently. He even carries a small dustpan/brush to clean up minor debris that has fallen from removing the existing fixtures. He had suggested to buy the new fixtures from Amazon since there's many choices. I scheduled with him once the new fixtures arrived. Again, another successful project done by Emmett! The installation of my security outdoor cameras are working great too! The first project that Emmett completed. Highly recommend him!!

Emmett was extremely responsive and helpful. His work is extremely clean and effortless. The whole…read moreprocess was just made so easily with his communication and execution. I highly recommend him for any of your mounting needs!

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

I was in the market for some awesome Home Security Cameras and seeing the 5 Star Yelp reviews made…read moreme inquire! After shopping around; doing my research, comparing 2 other companies products, and service maintenance fees, I'm happy to say that I have chosen a great deal! The first company quoted me for 4, 4.0 Megapixel Bullet Cameras which costed more and come to find out, they weren't in business very long; don't have as much man-power for maintenance and not as reliable. The second company didn't impress me; they didn't even use Bullet cameras - only Dome; but I was told that Dome cameras are better for indoor because of dust/cleaning, so I'd rather have bullets. I decided to keep shopping around and research. 3rd times a charm! I bought an 8 Channel NVR and installed 4, 4K 8.0 Megapixel Bullet Cameras - Best Clarity I could find - made for outdoors. I also purchased separately; a 4K Monitor at BestBuy to view at home. It's cheaper to buy your own monitor. Lifeline Fire & Security is well worth the price and I have room for 4 more Cameras on the 8 Channel NVR for future camera add-ons. Clarity is great and it's so fun and convenient to view Live from my App when I'm away from home. Lee was very helpful in explaining the products and installation, programming, maintenance fees, during consultation. Ernie and Ray installed the cameras in one day and returned to tweak it after. With some help from their other tech guy Stewart; trouble shooting the App and adjusting Playback - all worked out well! Customer service from Marissa is excellent! She is very nice and helpful. Very reliable service. Mahalo for excellent service and look forward to doing business with you in the future.

I cannot say enough great things about Lifeline Fire and Security…read more. Mahalo plenty to Marissa for taking care of me when I called in with a security alarm connection issue. I truly appreciate the time you took to talk with me about my alarm system..You took common courtesy to an uncommon level and I'm so grateful for your help. Ray you're the best! I appreciate your time and patience spent repairing my alarm. You went above and beyond, warmest thanks.