I just upgraded to Spectrum Unlimited Plus program and was having trouble transferring my cell…read morephone over from ATT. Donna was working the kiosk at Kahala mall on 5/26/26 and was very courteous and helpful. I did have to go to the ATT store but went back to Donna to finish the transfer. She was very kind and patient and made sure my cell phone was working 100% before I walked away. Thanks, Donna, for the great customer service

One of the worst experiences I ever had just to cancel their Internet services - it's like going…read morethrough 4 months of radiation therapy I had couple years ago. The young rude rep was annoyed that I disturbed the game he was playing on his phone. I was told he was not authorized to handle cancellations that I had to go to their Ala Moana location. It's very difficult physically for me to travel after recent back surgery, on top of that I no longer drive or own a vehicle. The added expense of Ubering to Ala Moana Ctr. is daunting for retirees on a fixed income especially during Trumpflation and it seems every business, super market, and corporate entity want to grift or nickel-and-dime the consumer. The phone experience to cancel their 'service' was stressful: 8 dropped calls on their end after going through the procedurals to verify my account with the AI Bot. I gave up which is why I thought perhaps I could cancel at their Kahala Mall kiosk, it was not the case. I had to call a family friend and arrange transportation to Spectrum Ala Moana. I won't go into that horrible nightmare experience which warrants a separate negative review.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Kesslyn was so awesome and easy to work with! We were called up 9 minutes before closing time but…read moreshe was very accommodating and quick. Made transferring my phone plan easy peasyyy

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

Had an awesome experience with Sam's Electronics this past February. We had purchased a TV and used…read morethe all state insurance it came with. When scheduling to get our TV fixed we were provided with Sam's Electronics. This was easiest and fastest experience we've had where we got our TV scheduled for repairs and then fixed in less than 2 days. Sam was very accommodating when scheduling the appointment. When he arrived for the appointment, he was on time, professional and friendly. He was very knowledgeable and he repaired our TV in a short amount of time. If you are looking for someone to look at your TV, and possibly other types of electronics call Sam's Electronics. You won't be disappointed.

Timely,efficient and very personable. I could not have asked for a better experienceread more

Service was fast and I was able to get things done. Great service and ideal spot for paying bills…read moreand other services.

The staff were kind and helpful, it just took forever to be helped because they seemed…read moreunderstaffed. Not their fault though! If they had more people then I'd say 4-5 stars based on customer service alone

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

I've been renting this cable box for 5 years now and it has all the major Japanese channels and…read moresports on it. Customer Service is top notch. For those in Hawaii that need Japan Tv for grandparents, parents for Japan national living in Hawaii Thai is the best thing to have. I like it because of the Major League Japan Baseball of all teams are telecasted.