Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

DO NOT EVER CONSIDER USING THE SERVICE OF THIS COMPANY. We've been paying a $1000/mo for a closed…read morecircuit service. The past few months the service was virtually unusable in the evenings (1.77Mbps upload and 28.48Mbps upload speed instead of the 250/250Mbps promised speed). Two weeks ago, I spoke on the phone with a technician, Mike, and told them that our service is spotty and in the evenings it's virtually unusable. He said it's a general outage that is affecting our service too. They are working on it. OK, fine. Two weeks later, it's still the same. Called in last night, spoke with 2 reps, including Ray (the other guy refused to tell his name, just hung up on me). They were absolutely useless, and they literally lied to my face multiple times. Tonight, same thing, virtually unusable service. Called in, again, spoke with a woman, who said that Hawaiian Telcom disconnected our service(!!!!), and that's why it's not working. We didn't request anything like that, nor were we informed about such action. I told her that. She said she thinks it's because I called in two weeks ago, and talked to Mike, and that's why they disconnected our service. I thought I didn't hear it right, so I asked again, and she said the same thing: we no longer have service with Hawaiian Telcom(!!!) and because of this, she can't fulfill my request to connect me to her supervisor, then she hung up. Now, after 10pm, the internet is a little better, so it's CLEAR that our service wasn't disconnected. I can't decide if these reps are just liars or mentally ill because it felt like I was speaking with people who had zero connection to reality, and were just trying to make up things to avoid doing anything. After multiple lies from one of the guys, I requested to speak with his supervisor or another rep. He said that he can't connect me to anyone else. I asked why 3 or 4 times, because last time they did connect me to this closed circuit specialist (Mike). But he just kept saying that he can't because he can't. Why, are you the only employee working for this company, no one else?? "Yes." Then he hung up on me. I'm absolutely baffled. I've never experienced anything like that with any tech support line ever. And I even worked in tech for over a decade. AVOID THIS COMPANY AS FAR AS YOU CAN.

One of the worst experiences I ever had just to cancel their Internet services - it's like going…read morethrough 4 months of radiation therapy I had couple years ago. The young rude rep was annoyed that I disturbed the game he was playing on his phone. I was told he was not authorized to handle cancellations that I had to go to their Ala Moana location. It's very difficult physically for me to travel after recent back surgery, on top of that I no longer drive or own a vehicle. The added expense of Ubering to Ala Moana Ctr. is daunting for retirees on a fixed income especially during Trumpflation and it seems every business, super market, and corporate entity want to grift or nickel-and-dime the consumer. The phone experience to cancel their 'service' was stressful: 8 dropped calls on their end after going through the procedurals to verify my account with the AI Bot. I gave up which is why I thought perhaps I could cancel at their Kahala Mall kiosk, it was not the case. I had to call a family friend and arrange transportation to Spectrum Ala Moana. I won't go into that horrible nightmare experience which warrants a separate negative review.

Stop raising there prices Had to wait a month to get a…read moreservice to fix my cable Hard for seniors to follow instructions over the phone

Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

Had an awesome experience with Sam's Electronics this past February. We had purchased a TV and used…read morethe all state insurance it came with. When scheduling to get our TV fixed we were provided with Sam's Electronics. This was easiest and fastest experience we've had where we got our TV scheduled for repairs and then fixed in less than 2 days. Sam was very accommodating when scheduling the appointment. When he arrived for the appointment, he was on time, professional and friendly. He was very knowledgeable and he repaired our TV in a short amount of time. If you are looking for someone to look at your TV, and possibly other types of electronics call Sam's Electronics. You won't be disappointed.

Timely,efficient and very personable. I could not have asked for a better experienceread more

Service was fast and I was able to get things done. Great service and ideal spot for paying bills…read moreand other services.

Ended our contract over the phone and needed to return some equipment - it was super quick and…read moreeasy, no long waits or hurdles for us! Very kind and helpful people :)

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

After scheduling an online appointment for my Satellite Dish removal, I was called back by Kim…read morewithin an hour so to work out the details. After sending a picture of what i needed to have removed, she was able to give me quote of $300. Kim and her team were great to work with. She called the day before to confirm the appointment and was even able to push the appointment up by two hours. Dish removal went great. Tech showed up on time and got the job done within 45min. Kim and the tech were both friendly and professional and i would recommend them to anyone needing a dish removed from their property.

From the owner: satellite dish removal, directv dish removal, dish removal, directv, dish , exede satellite…read moreinternet,

Don't sign up for Directv! Anything but Directv. They are horrible and the service is the worst…read more My receiver has been automatically rebooting itself several times a day, each time it leaves my tv useless for about a good 15 minutes. It's so frustrating! I've called customer service and constantly get transferred so each time I speak with a different agent, I'm retelling my problem over and over again. They eventually sent a technician to take a look, but he takes one look at my satellite dish and tells me that it's an old model and he can't perform any services without replacing the dish to a newer model first. But get this!! He could add the new dish to my roof but he can't remove my current dish!! What the hell am I suppose to do with 2 dishes?? Why would I want more holes drilled into my roof?? I asked him to leave because it's quite obvious he was wasting my time. I called customer service again to gripe and they said they'd send me a new receiver to see if that'd fix my problems, but that I'd have to handle the installation by myself and drop off my current receiver to FedEx. No apologies, no remorse, no understand, POOR CUSTOMER SERVICE. I had to argue to get some sort of credit on my account, and to make matters worse, they would offer me credit only if I signed on for another 2 year contract! WTF! I'm done. I'm switching. Don't fall for their BS. Learn from my mistake. They'd get "0" stars if I could.

***beware people*** Oceanic Installers hear it all and I've…read moreheard it from them about all the horrible things Direct TV does that makes people go back to Oceanic. My dad got Direct TV service without consulting me and at the end of it all, Direct TV has lived up to the nightmare stories I have heard. And as a current DirectTV customer, I will say the customer service is horrible. Happy to put the dish on there but when it comes time to take it off you will get the run around - literally. My dad spent hours between Texas and the Philippines trying to get the local office or provider. Never happened instead he was transferred back and forward. We are moving and Direct TV said they cannot take the dish off - the new rental person has to say they want don't want it and then they'll take it off. ???? We are paying for 2 months of no service to complete the contract even though the homeowner's association said dishes are not allowed. Direct TV's response was "we have a way around that." Really ???!? We don't have time for such nonsense. People really save yourself the heartache and money. Keep a sharp eye out for your Kupuna - don't let them get suckered. This company has no problem saying no to a grandpa for hours who was just asking for some local service.