Frantic me got a wireless charger, looked up new phones on my carrier's phone website, thought I…read moreshorted something in my phone all to find out that it just needed a lint/dirt/dust cleaning from the charging port. Shout out to the beautiful staff members at CPR for keeping it light, listening and taking approximately 7 mins from first interaction to being done. Total 40 bucks, a final word of advice from them that, "a lot of things can just be fixed" as solid electronic equipment advice going forward. My phone charges perfectly now. Will definitely be back again. Mahalo!

T-mobile sent me here to replace a bad screen. The screen replacement was covered by T-mobile…read morephone insurance and was free. While there I asked them to replace my battery. Paid $50+ tax for a new battery The new screen has trouble reading my finger print now, and the supposed new battery didn't last more than 4hrs.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

They don't accept a government issued.I d card to do anything to the account. What they tell you…read moreto do it over the phone. Slowest and most incompetence. Try Pure Talk.

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

My experience w the AT&T store in Kamakana mall in Kapolei was excellent…read more an agent greeted me w very professional service, I told him want I needed help an he said ok have a sit n than another agent helped me his name is John very nice young man He helped me w what I needed n it was fast n right to the point, very smart n kind

I cannot say enough good things about Kirk at the Kapolei AT&T store. From the moment we walked in,…read morehe was incredibly helpful, patient, and above all...honest. He walked us through all of our options, explained everything clearly, and made sure we were getting the best possible deal for our needs. He didn't try to upsell us or push anything unnecessary... just gave straightforward advice and genuinely looked out for our best interest. You can tell he really knows his stuff and cares about his customers. It made what could've been a stressful experience super smooth and easy. If you're heading to this location, ask for Kirk. You won't regret it!

Great service and pricing competitive so we switched internet as well as phone and saved on the…read morebundled services

So I canceled my Spectrum service about a week before visiting the Kapolei store…read more I stopped in to return my equipment and ask why I was still charged for internet after my account had already been terminated. That is when I learned Spectrum does not prorate service, something I was not aware of until I asked in person. What stood out most was the in-store customer service. The representative I spoke with came across as dismissive and uninterested in helping. There was no acknowledgment of the frustration, no real explanation beyond the bare minimum, and no effort to leave the interaction on a positive note or retain a longtime customer. What made this more surprising was how different the experience was compared to my earlier call with Spectrum's mainland customer support when I first canceled. The representative on the phone did everything she could to try to retain me, thanked me for my long history with the company, and genuinely made me feel valued. It was professional, empathetic, and customer-focused. It was mind blowing that a mainland representative showed me more aloha than the local rep i interacted with. The contrast between those two interactions was striking. When someone is closing their account, that moment matters. It is an opportunity to show professionalism and keep the door open for the future. Unfortunately, my in-store experience in Kapolei did the opposite and left a lasting negative impression and insured that i wont be coming back.

Excellent service. Quick & easy. Came in to fix my charging port & he did it right then & there.read more

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Went there today to up grade my account n this nice young…read moreman, name John helped me n he was so fast n accurate n polite He is so cute

Upon entering the store, I was greeted by Kirk. He was awesome, informative, polite, &…read moreprofessional from start to finish. He greeted me kindly, listened to what I needed, and walked me through the entire trade-in process step by step. Kirk explained how the trade-in credits work and what to expect on my bill in a way that was easy to understand. What I really appreciated was his patience and professionalism. He answered all my questions, never rushed me, and made sure everything was set up correctly before I left. Because of Kirk, my trade-in was smooth and worry-free. AT&T is very lucky to have him at the Kapolei location--I'll definitely come back and ask for him next time I need help.

Went in to get repairs done my mom's iPad and they fixed it in the same visit. They saved me some…read moremoney not having to buy her a new one. Good job guys.

UBreakiFix provided the worst customer service I ever experienced. It took over two months to get a…read morerefund returned. I had to file a complaint with corporate office to get refund returned.